Review Insights · App Store
Docly Invoice Maker - PRO
Cacao Mobile · 1,145 ratings · ★ 4.7
4.7
★★★★★
1,145 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
13 negative reviews mention this · 45% of all complaints
★★★★★ "7 Months: Unresponsive. I have made multiple requests repeatedly to please change the email address on file: Over a year-no response. Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDr…" - Motown-Music City
2
"invoices"
9 negative reviews mention this · 31% of all complaints
★★★★★ "No response from support chat. My app was working fine, now I can’t see any previews or actual invoices ?!? I’ve messaged support for two days without any success or response. Why is no one communicating through the support chat box? If this can’t be figured out I’d li…" - chantell293
3
"working"
8 negative reviews mention this · 28% of all complaints
★★★★★ "Bad customer service. I have had this app for a while it’s been great until I can’t email from the app anymore, I can’t do anything it’s completely quit working. I have a feeling they made their money left I’ve tried two times to contact customer support and hav…" - crazy man22
4
"response"
7 negative reviews mention this · 24% of all complaints
★★★★★ "7 Months: Unresponsive. I have made multiple requests repeatedly to please change the email address on file: Over a year-no response. Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDr…" - Motown-Music City
5
"customer"
7 negative reviews mention this · 24% of all complaints
★★★★★ "Bad customer service. I have had this app for a while it’s been great until I can’t email from the app anymore, I can’t do anything it’s completely quit working. I have a feeling they made their money left I’ve tried two times to contact customer support and hav…" - crazy man22
6
"email"
6 negative reviews mention this · 21% of all complaints
★★★★★ "7 Months: Unresponsive. I have made multiple requests repeatedly to please change the email address on file: Over a year-no response. Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDr…" - Motown-Music City
7
"money"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Bad customer service. I have had this app for a while it’s been great until I can’t email from the app anymore, I can’t do anything it’s completely quit working. I have a feeling they made their money left I’ve tried two times to contact customer support and hav…" - crazy man22
8
"send"
6 negative reviews mention this · 21% of all complaints
★★★★★ "These guys are thieves. DO NOT use this app. Paid over $60.00 just to have my customers waiting while I try over and over again to send them an invoice. The chat support doesn’t respond. Save your money and go with an app that actually works." - JosephCCanaan
9
"year"
5 negative reviews mention this · 17% of all complaints
★★★★★ "7 Months: Unresponsive. I have made multiple requests repeatedly to please change the email address on file: Over a year-no response. Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDr…" - Motown-Music City
10
"days"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Do not subscribe, ad lies.. I chose the 7 days free and then $80 year option just to try it out and see if I like it, they immediately charged me $80 without the free 7 days. Already feels like a scam." - Campbell's mmmmm good
11
"doesn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Worked fine now it doesn’t. Not sure if they have customer support but my invoice screen is now blank. I can’t access my data." - Kevin Mahan
12
"invoice"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Worked fine now it doesn’t. Not sure if they have customer support but my invoice screen is now blank. I can’t access my data." - Kevin Mahan
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
7 Months: Unresponsive
I have made multiple requests repeatedly to please change the email address on file:
Over a year-no response.
Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDrive (per YOUR direction).
After 7 months and counting-no response.
I have contacted Apple support as that has (historically speaking) been the only time you seem to respond to my pleas for help.
What does it take?
Over a year-no response.
Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDrive (per YOUR direction).
After 7 months and counting-no response.
I have contacted Apple support as that has (historically speaking) been the only time you seem to respond to my pleas for help.
What does it take?
Bad customer service
I have had this app for a while it’s been great until I can’t email from the app anymore, I can’t do anything it’s completely quit working. I have a feeling they made their money left I’ve tried two times to contact customer support and have not received an email back. Have issues changing the account email. Has been great until this I’ll be switching to something else. MASSIVE INCONVENIENCE.
Do not subscribe, ad lies.
I chose the 7 days free and then $80 year option just to try it out and see if I like it, they immediately charged me $80 without the free 7 days. Already feels like a scam.
Worked fine now it doesn’t
Not sure if they have customer support but my invoice screen is now blank. I can’t access my data.
Terrible
Phone updated, app updated. Uninstalled and reinstalled no use. No help or response from support
Invoice maker docly
Petus, the scripture for 150 it doesn’t work after one week took the money. I can’t get a hold of customer service. They won’t fix it. I will not recommend this app to no one … now I am late on my invoice and spend more money to find a another app !!
App developed a Bug that they cannot or won’t fix
Was an excellent app for a couple months when everything was working, but now for days , it’s not operational and no one ever gets back to you . Don’t buy the premium year because in a couple months it might not work and you’ll be out of your $$ . no customer support.
Scam
I pay $80 yearly subscription and after a month the app stop working I tried to reach customer support by email and the email that it’s provided it doesn’t exist.
Decepcionado
No me quiere cargar las facturas y el support de la app no responde mensajes para resolver el problema
These guys are thieves. DO NOT use this app
Paid over $60.00 just to have my customers waiting while I try over and over again to send them an invoice.
The chat support doesn’t respond. Save your money and go with an app that actually works.
The chat support doesn’t respond. Save your money and go with an app that actually works.
No response from support chat
My app was working fine, now I can’t see any previews or actual invoices ?!? I’ve messaged support for two days without any success or response.
Why is no one communicating through the support chat box? If this can’t be figured out I’d like my annual payment back. The year just got started if I can’t use it I don’t see why I can’t ?
Why is no one communicating through the support chat box? If this can’t be figured out I’d like my annual payment back. The year just got started if I can’t use it I don’t see why I can’t ?
Estimate maker no support
App stopped responding, I tried to reset password and still didn't work. Multiple tries to send password reset email didn't work. There are no support, no one to email or call.
Can’t open or print invoices - no response from developer
Invoices can’t open , only in edit mode
Clients can’t open either
They won’t open to print. No response from developer. Do not buy!
Clients can’t open either
They won’t open to print. No response from developer. Do not buy!
Frustrated
I can’t get the Invoices to send somethings wrong with the app fix it please
Do not recommend
I’ve tried multiple times to get in touch with a customer service rep. But nothing. I requested a refund, because I did not sign up for the subscription & it charged me $80. I just needed to speak with someone, I’ve tried emails & the in app chat service but no response. Shame on them.
Worst App Ever
This is the worst app I have ever used in my life. I had $60,000 in invoices that I lost because they decided they were going to up their prices and redo the app. It stopped working for a week and then when I was able to finally log back in I didn’t have anything not even a subscription.
Like the app until it stopped working and customer service is nonexistent
Used this app for all of my invoices but it stopped working last week and I can’t get ahold of anyone to fix it!!!
Even emailed the email address they put for customer service since I couldn’t find a phone number. Been 4 days now and no response! I’m looking at losing tons of data and invoices I need for tax purposes and to send out for money.
Even emailed the email address they put for customer service since I couldn’t find a phone number. Been 4 days now and no response! I’m looking at losing tons of data and invoices I need for tax purposes and to send out for money.
Premium Member
App is not working, no response from support!!??! Customers are waiting for their invoices…..how long can I say there is a software issue before they lose confidence in my company?
Useless tech support
App stopped sending invoices via e-mail
Can’t send or delete invoices!
This is a terrible app. I received an email from a client yesterday that they are not receiving their invoices. I paid nearly $70 for it and cannot get support to respond. I would like full refund as I just purchased it last week!
Doesn’t show total
When I preview it shows 0 owed going to delete asap
Subtotal not Reflecting
Subtotal not Reflecting anymore when mark as paid
Pay to send
Wont let u send it without subscribing trash
Won’t open app
It was an awesome app at first I really liked it but now the app won’t open up and I’ve tried everything deleting the app and downloading back but nothing works !! So now I’m paying the subscription for nothing . I have very important receipts there that I really need. Hopefully y’all can refund my money or fix the situation
Will not load
App will not open on my phone. Need a refund.
App Crashed
The app crashes every time I open it. Paid $44 and now I can’t get my money back.
Worked fine for a year and stopped
The app was working fine for about a year and just a couple of days ago I tried making a new invoice and had trouble so I started opening other already existing invoices and when I open any invoice I cannot see the invoice, you only get a buffering sign and then a blank screen. Also the invoices I have emailed to other people they cannot be opened on their end they get a message saying something went wrong check your Internet connection, this is several different people in different places so I know it’s not an Internet connection problem. Maybe this app has server problems.
Desconection
I had to pay twice for my subscription due to a lack of connection and now I was blocked again and the clients are waiting for their invoice
Description issues
When I try to write out my description the statement goes horizontally instead of vertically so it makes editing my description so hard that I just copy and paste from my notes
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)