Review Insights · App Store
Documents: File Manager & Docs
Readdle Technologies Limited · 614,604 ratings · ★ 4.8
4.8
★★★★★
614,604 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"files"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Music and videos. I don't know how many times I have to write this to finally get through to you. The app crashes when I'm listening to music-and what the hell? Why do videos open in *this* app when I select them in the Files app?" - Anatolie Onofrei
2
"monthly"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Yet another monthly subscription. This is overpriced and not worth paying $16 per month. I would not have wasted my time downloading it if I had known." - Gammaray 7
3
"subscription"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Yet another monthly subscription. This is overpriced and not worth paying $16 per month. I would not have wasted my time downloading it if I had known." - Gammaray 7
4
"another"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Yet another monthly subscription. This is overpriced and not worth paying $16 per month. I would not have wasted my time downloading it if I had known." - Gammaray 7
5
"paying"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Yet another monthly subscription. This is overpriced and not worth paying $16 per month. I would not have wasted my time downloading it if I had known." - Gammaray 7
6
"features"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Stingy $. Back in the day, I paid extra for this app and it worked OK. It viewed files, and editing PDFs was an exercise in patience. If someone pays extra for an upgrade and the features are kinda mediocre, why in the world might I ever consider pay…" - Art from the Phone Department
7
"behind"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Subscription. Used to be great. Now they’re locking everything useful behind a ridiculously priced subscription" - SubscriptionsAreAScam
8
"document"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Shame. I’ve been using it since 2021 and it WAS amazing. But now it requires money just to download a web document? No thanks! Deleted" - Twin light
9
"works"
3 negative reviews mention this · 10% of all complaints
★★★★★ "trash app that freezes all the time. the app is overpriced and barley works half the time" - gripercs
10
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Just let me in. The FTUE for this app is awful for both updates with new tutorials and after reinstalling" - Jidjan
11
"documents"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Where’s my documents?!!!. It won’t let me access my files. It just circles and says: preparing… Did i just lose all my stuff?!!!" - StraightCRAPisWHATitIS!
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Why?
I have iCloud and Dropbox. Another
not needed and causes more confusion. I want to work without this always popping up.
not needed and causes more confusion. I want to work without this always popping up.
Subscription
Used to be great. Now they’re locking everything useful behind a ridiculously priced subscription
Shame
I’ve been using it since 2021 and it WAS amazing. But now it requires money just to download a web document? No thanks! Deleted
trash app that freezes all the time
the app is overpriced and barley works half the time
Очень подвели
Готовитесь к тому что это штука перестанет открываться, и вы потеряете доступ к сохраненным в ней материалам…. Дальнейшие комментарии думаю излишни.
Don’t bother with this
Don’t bother with this app. It’s expensive and not worth the cost
Everything req $$$
All features locked behind a paywall. Do not download
☠️
Aggressively counterproductive
Keeps closing app while playing music
This is super frustrating, issue started when the most recent iOS version came out in September with the new phones. Went back and forth with customer service and they just gave up. From what I could tell from the logs is that it is using way too much cpu power and the phone closes the app. Tempted to use another app like VLC and copy my entire library
Фризы, баги, лаги
6 лет назад, на шестом айфоне всё прекрасно работало, можно было скачивать несколько файлов и ни о чём не беспокоиться, сейчас же на моём нынешнем xr всё лагает когда я захожу в браузер, не говоря в целом о приложении. Куда делась оптимизация? Вроде за это время координально ничего не поменялось, но лагает будто пабг на ультрах запустил
Don’t install!!
Takes over pdf functionality on iPhone and IMPOSSIBLE to remove. Forces constant pay /subscribe dialogue. Truly malware!
POS
Title says it all
Involuntarily starts playing audio files from files
This app is outta control. It hijacks iPhones native apps and start playing audio files etc. Same with Google Drive etc. Not sure why it’s defaulting to this app when I didn’t do anything.
Delete doesn’t get rid of storage
Clearing Recently Deleted doesn’t get rid of storage. I have useless gigabytes stuck now please fix for next update.
Getting Worse and Greedy
Used to be quite good, now they’re getting greedy and wouldn’t even let me sign a PDF document without a US$ 15 monthly fee. Don’t be naive guys and don’t pay for it. Now I have switched to the iOS built-in preview app, which works just fine. Bye!
Where’s my documents?!!!
It won’t let me access my files. It just circles and says: preparing…
Did i just lose all my stuff?!!!
Did i just lose all my stuff?!!!
Frugal
It’s TO EXPENSIVE!
Update sucks
App was great for years. No longer.
Subscriptions are stupid
I had this app before subscriptions were a thing. It sucks that you can’t just purchase the app. So because of that I’ve had to find apps similar that I could just purchase and own forever!
Though the app itself is good subscriptions make it stupid so I will never use it again because I can’t use it the way I’d like to unless I pay monthly and I’m not doing that.
Though the app itself is good subscriptions make it stupid so I will never use it again because I can’t use it the way I’d like to unless I pay monthly and I’m not doing that.
SCAM
Scam scam scam! I got a call after logging into my Google Drive acct that someone from china was trying to log in. I declined that it was me, and then i got the most sus call.
Takes you to the app against your will
It’s absolute garbage whenever you’re looking at a photo on the files app it immediately takes you to the documents app and there is no setting to turn it off, don’t get the app if you don’t want this to happen to you constantly.
Gives me ads like “stories” on Facebook.
This just gave me an ad like it was a story on FaceBook. Just ask if I want to upgrade, and let me back out.
Unusual Behavior for a Company
I purchased this app a while ago and it worked fine. Then all of a sudden features I paid for became paywall. I don’t mind subscription services if this was advertised before hand but to put features I paid for behind a paywall? Unreasonable and unethical. I cannot in good faith recommend this company. They can change their business model as their terms dictate but to do so to paying customers is quite jarring. The software works as advertised but the business practices? Questionable.
Music and videos
I don't know how many times I have to write this to finally get through to you. The app crashes when I'm listening to music-and what the hell? Why do videos open in *this* app when I select them in the Files app?
Yet another monthly subscription
This is overpriced and not worth paying $16 per month. I would not have wasted my time downloading it if I had known.
Just let me in
The FTUE for this app is awful for both updates with new tutorials and after reinstalling
Stingy $
Back in the day, I paid extra for this app and it worked OK. It viewed files, and editing PDFs was an exercise in patience. If someone pays extra for an upgrade and the features are kinda mediocre, why in the world might I ever consider paying a monthly subscription fee when I already paid extra for the lifetime product? A discounted upgrade fee, for example, is the way conventional software companies do it. Not an option. Terminated from my desktop. Forget this one.
pdf convertidor??
Antes convertía web a pdf como 30 páginas, ahora solo convierte 1 hoja
Complicated
Very hard to find documents once you’ve downloaded them. Very hard to transfer document documents to specific bio folders. Very hard to rename documents to a name that makes sense to you.
Update
Most recent update I can’t press on and drag files to different folders anymore this was my favorite feature on the app and it’s very inconvenient that it’s stopped working. Please fix this issue
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)