Review Insights · App Store
Docusign - Upload & Sign Docs
Docusign · 810,731 ratings · ★ 4.9
4.9
★★★★★
810,731 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sign"
4 negative reviews mention this · 36% of all complaints
★★★★★ "President. All this is another piece at advertising to make momey Third 666! is a problem tried for hours to get the contract tried to get the information to sign but did not work there is a gimmick connector in a box to sign only gimmick profuct" - yukonly
2
"work"
3 negative reviews mention this · 27% of all complaints
★★★★★ "President. All this is another piece at advertising to make momey Third 666! is a problem tried for hours to get the contract tried to get the information to sign but did not work there is a gimmick connector in a box to sign only gimmick profuct" - yukonly
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Server error message
Even though I pay for subscription, it keeps giving me error message 5 to 10 times each time. I’m trying to sign anything.
Not very useful
The functionality is poor and limited at best. I now prefer to do the work of printing and collecting signatures personally. Maybe a a fun thing to play around with but I would not trust this poor function in a moment of necessity.
Not working
Check mark is not working once I’m done signing it, the check mark box disappears and can’t see it in the end signed document. Keeps asking me to sign in when I am already signed it giving me the option to sign out.
Trash
Cant adjust date box , trash
garbage
Would not allow me to sign my document, no matter what I did. Would not even upload the pdf and continued to fail.
I APP is excruciating!
This is the slowest buggiest app ever used! I’ve spent 10 minutes just trying to fill out a W9!
Clunky
Unintuitive and very hard to position text boxes. No pre-set address nor phone numbers possible; unlike signatures and emails saved in profile, you must type out info every time.
First documented
Thanks for letting me try this out
President
All this is another piece at advertising to make momey Third 666! is a problem tried for hours to get the contract tried to get the information to sign but did not work there is a gimmick connector in a box to sign only gimmick profuct
Can’t send documents from iPhone 15
My phone is currently on all updates and it is a 15! Why can’t I send documents from this app anymore???? I need this for my work and you are making things very difficult that I have to go to a computer to send but can finish on my phone!!! Do better!!!!
Don’t understand it
I don’t know how to send it back in the same email. I have to start a new separate email
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)