Review Insights · App Store
DoubleDown™ Casino Vegas Slots
Double Down Interactive LLC · 570,275 ratings · ★ 4.5
4.5
★★★★★
570,275 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
10 negative reviews mention this · 37% of all complaints
★★★★★ "HORRIBLE. This game has really went down hill. They take your chips extremely fast, even when you buy them. Also, no one has ever hit it big on the heart links bonus" - NO11875
2
"games"
8 negative reviews mention this · 30% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
3
"money"
7 negative reviews mention this · 26% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
4
"playing"
7 negative reviews mention this · 26% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
5
"spins"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Really bad payout. Always empty spins and bad payouts" - Aaron2636
6
"play"
6 negative reviews mention this · 22% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
7
"free"
5 negative reviews mention this · 19% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
8
"spent"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Money. I enjoy the games, but it take your money to to fast, I’ve spent over a hundred dollars in one week. I’m deleting this game app as soon as I’m done losing my coins" - Ejsccb
9
"coins"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Money. I enjoy the games, but it take your money to to fast, I’ve spent over a hundred dollars in one week. I’m deleting this game app as soon as I’m done losing my coins" - Ejsccb
10
"chips"
3 negative reviews mention this · 11% of all complaints
★★★★★ "HORRIBLE. This game has really went down hill. They take your chips extremely fast, even when you buy them. Also, no one has ever hit it big on the heart links bonus" - NO11875
11
"points"
3 negative reviews mention this · 11% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
12
"give"
3 negative reviews mention this · 11% of all complaints
★★★★★ "No cash no jackpot!. First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is no…" - Willkeeponteying
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Really bad payout
Always empty spins and bad payouts
HORRIBLE
This game has really went down hill. They take your chips extremely fast, even when you buy them. Also, no one has ever hit it big on the heart links bonus
No Help
I sent multiple emails to support and haven’t received any help for my account i would not recommend this game to my worst enemy smh poor customer support
Great game
I personally like the game however I spent 52 spins and won 1 time and less than the bet.So in all not overly pleased about the odds in winning games.
DON’T PLAY🤷🏽♂️DURING HAPPY HOUR⚠️ Lost 2 Billion just unreal🤦🏽♂️⚠️⚠️⚠️⚠️
NEVER EVER PLAY DURING HAPPY HOUR YOU WILL LOSE BIG TIME⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
Rubyjglee
I spent almost a 100 k and today 500 dollars at Triple Triple and no win! Your games is a scam. I will really be upset next time. No thanks.
Fixed
Tired of the fixed algorithms buy a package and you win for a short time the boom you will continually lose unless you buy another package
False Advertising
Purchased the spin wheel that stated receive at least normal rate for which was $ 497 only received $ 498??? Then when playing didn’t receive not what bonus. Have keep returning. Will never return as much as I enjoyed playing!!!!
Winning combos
There is not enough credits given even though I increased my bet. Mega doesn’t even show. When is that going to happen? In past 5 I’ve been playing not even close.
Discrentled player
Discrentled player
Same old story
Rip off
No wins
Over 120 spins on 4x5x6x slots with out 1 multiplier win not 1
Lost 30 million points
That i built up for months
Lost 30 million points
That i built up for months
Became frustrating
Been playing your game for years your payout is awful Playing bingo out of 20 chances not one hit Playing slots with the minimum of 10000 Pins not hit after 20 spins It’s been so frustrating Awful games
Game never pays
Game is trash never pays always wants money
Double Down
In Double Downs you get to many (0’s) in the scatters can’t get enough to bet higher game is to tight
Mr T
Worse app I ever played. The new 99 game is terrible I played got no hits none. Lost 10 million plus.
Not worth buying points..
For the money you spend the return is not worth it
No cash no jackpot!
First off the graphics are great and the games are a lot of fun too play. Thank goodness for the free chips. Last year I was swindled mouth of many thousands buying chips bc I became addicted. How a company can charge money when there is nothing to win back seems unethical to me. Never again will I buy chips. That said all this time playing (daily) never a jackpot of any kind? Seems odd. I’m feeling like the jackpots are only going to those buying chips/points. I’d love to know for sure. Sorry not to give a better review but it’s extremely frustrating. Not a fan of the concept.
Tight slots, few giveaways
Hard to play long-term the: slots are tight and don’t pay out much. They also only give away about 1 million free chips a day. Sounds like a lot, but given how tight the slots are, that goes in no time and you can’t play that much throughout the day.
Money
I enjoy the games, but it take your money to to fast, I’ve spent over a hundred dollars in one week. I’m deleting this game app as soon as I’m done losing my coins
Terriable
I have been doing these reviews for a long time and I have to say I never thought I would be leaving one this bad. Playing just keeps getting worse. Seriously though can’t you give players alitttle something back ? The only way you can really enjoy this game anymore is to buy buy buy and if you don’t buy you get absolutely nothing !! Are you guys that hard up for money ? With all the people that play your games ?? 🤬🤬🤬🤬🤬
Fun but…
Fun games but free spins have gotten more scarce. Disappointing.
Unfair
Whereas the games are fun, many times if tokens are purchased the games do not reward the sites takes my money but does not reward. I’ve spent a fortune to reach the end only not to be paid back. Free spins are a joke, why reward free spins only after losing to get to the free spin receive zero rewards. I’ve won sporadically which was enjoyable but I’ve never won when encouraged to try my luck for a chance to be 1 of the winners only to never get to that point. I respect the site but it’s becoming more costly to win with no satisfaction.
Disappointed
Use to play and win, now just takes your coins. Not fun anymore 😢
Expensive
Rewards not well awarded for top spenders
Too hard to win
I love playing, but I can’t win so I have to wait to accumulate coins again. I don’t know why you can’t win to keep playing. It’s not like you’re paying out real money.
Not as fun. Used to at least get jackpots.
Not as fun. Used to at least get jackpots. Now hardly any. I still play but small bets and not so much.
Poor service
The game always get stuck. It roams unneccarily and I do not get my free coins after I gave you my email. About ready to stop playing
Sentiment summary
88%
Positive (4-5★)
6%
Neutral (3★)
6%
Negative (1-2★)