Review Insights · App Store
DoubleU Casino™ - Vegas Slots
DoubleUGames Co., Ltd. · 76,858 ratings · ★ 4.5
4.5
★★★★★
76,858 ratings
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Top complaints - extracted from 75 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
29 negative reviews mention this · 39% of all complaints
★★★★★ "Never win. All you do is lose lose lose, and they take your money you can’t win anymore. It’s a joke." - Howesfamily22
2
"game"
27 negative reviews mention this · 36% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
3
"play"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
4
"games"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
5
"coins"
12 negative reviews mention this · 16% of all complaints
★★★★★ "O stars. What’s the point of trying to get hats when all a player gets is black hats which by the way are worthless. I’m guessing the developers want it that way just another way to fleece players out of their coins with out really giving them anyth…" - qsevxrunxaweuolhdCnjgd
6
"playing"
12 negative reviews mention this · 16% of all complaints
★★★★★ "BAD. The Ads lie I’ve been playing for a long time and I rarely win when I do it’s nothing big…. You want us to spend Money on coins.. This use to be my favorite.. Not Anymore." - Q Tigger
7
"been"
11 negative reviews mention this · 15% of all complaints
★★★★★ "BAD. The Ads lie I’ve been playing for a long time and I rarely win when I do it’s nothing big…. You want us to spend Money on coins.. This use to be my favorite.. Not Anymore." - Q Tigger
8
"chips"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
9
"played"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
10
"years"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Spin for hours for nothing. I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN A…" - Researcher apper
11
"anything"
9 negative reviews mention this · 12% of all complaints
★★★★★ "O stars. What’s the point of trying to get hats when all a player gets is black hats which by the way are worthless. I’m guessing the developers want it that way just another way to fleece players out of their coins with out really giving them anyth…" - qsevxrunxaweuolhdCnjgd
12
"lose"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Never win. All you do is lose lose lose, and they take your money you can’t win anymore. It’s a joke." - Howesfamily22
📋 All 75 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Where’s the fun
Wow terrible
Spin for hours for nothing
I played for 12 years and I could never stay ahead. Millions and millions and millions of chips don’t make it fun, believe me. It’s infested with gimmicks that you can’t achieve because you can never play long enough to achieve them. EVEN AS A VIP! It’s the most disappointing games out there. Jackpots last a few days. I buy chips and my luck disappears after the goodies are gone. Very frustrating and sad. More sad than glad. I gave up. I will not buy a chip from this app again. Free is all it’s worth. I switched because there are fun games out there for sure so I left DUC behind. A once fun app is no longer.
Greedy game, worst game I’ve played
Rarely see a win, when it does win, it’s worth one spin back
O stars
What’s the point of trying to get hats when all a player gets is black hats which by the way are worthless. I’m guessing the developers want it that way just another way to fleece players out of their coins with out really giving them anything in return.Out of the last two attempts to get 5 hats i got 9 black hats.What fun.But wait you’re luck can always change.NOT!
Fraudulent Sale
I made two in-app purchases for 60,900,000 coins ($18.99 packs) but was only issued ~45,000,000 coins. When I tried to report this directly to them so we could rectify, there’s no option to contact the developer.
Never win
All you do is lose lose lose, and they take your money you can’t win anymore. It’s a joke.
No payout
I just played their new came. Over 100 spins. No payout covered the cost of the spin!!!
Screwed on chip purchase
I paid for $200 worth of chips and I never received them. Cannot get a hold of anybody in support. Very frustrated. Would suggest anyone not try to purchase any chips from this app.
Don’t download
Never a bonus. All they want is your cash. 56 million in chips in 5 later minutes wiped out. Only betting 3 times minimum … stay away.
Wonder cards BS
WTF crooks
Pay to play app
If you are looking for a app to spend money and get no bonus spins and lose all your chips just to have to buy more chips from their “website” for 20% more coins this is the game for you. Don’t get scammed. This game is one of the worst casino games I’ve ever played.
Gummy bear
Just got a bonus. Just a real baaaaaaaad payout
Not good slots setup
Low customer buy kkke
Going public
Gonna make it possible to be on the news. Yay, you get to explain your evil ways to the world.
They rip u off bought a package today for 28.99 and they charged me 50 dollars
This casino is the only online casino that never gives money
None pay
Is ridiculous with this App - I buy and buy credits and they disappear in a blink of an eye because none of the games PAY .
Don’t play this App, buying nor free-just steal your money
Play Jackpot Plus this App pays big and has a lot of games- you don’t loose a penny cuz the games pay a lot
Don’t play this App, buying nor free-just steal your money
Play Jackpot Plus this App pays big and has a lot of games- you don’t loose a penny cuz the games pay a lot
DUC Upgraded beyond my device's IOS version
MARCH 31, 2026 UPDATE - newest DUC version WILL NOT LAUNCH ON IPAD IOS 12.5.8
MARCH 31, 2023 UPDATE - without any prior notice to players on older devices, DUC put out an update that cannot be worked around on an iPhone5, which I had kept on WIFI
just to play DUC. Goodbye forever.
As of September 14, 2021, DUC will not allow me to launch DUC on my old iPhone where I have been playing DUC for many years. It will not launch because DUC requires players to update to their latest version, but my iOS will not support DUC's latest version. I cannot do anything because I was not FB linked and if you link your DUC account to FB, you lose your DUC 'friends'. So long DUC as I think Jackpot Party will still work on this older iPhone.
MARCH 31, 2023 UPDATE - without any prior notice to players on older devices, DUC put out an update that cannot be worked around on an iPhone5, which I had kept on WIFI
just to play DUC. Goodbye forever.
As of September 14, 2021, DUC will not allow me to launch DUC on my old iPhone where I have been playing DUC for many years. It will not launch because DUC requires players to update to their latest version, but my iOS will not support DUC's latest version. I cannot do anything because I was not FB linked and if you link your DUC account to FB, you lose your DUC 'friends'. So long DUC as I think Jackpot Party will still work on this older iPhone.
Ripped off
Been a big fan. This has happened in the past and happening again. I purchased three bundles this week and the chips last maybe 2 hrs each time. Bets are between 54-180. Bundles are apx 39 buck each. If you enjoy frustrations this apps for you. Plain ol rip-off. If I wasn’t home recovering from major surgery I’d be at the casino with better odd and money in my pocket. Developers this is not entertainment. Shame not coming back….Dorothy
Problems with purchase
I purchased to play for 3 hours with reimbursement on losses. Didn’t get the reimbursement. I can find no way to contact anyone for help. Appears to be a ripoff.
👎👎👎
Don’t ever purchase a coin package from Duc not worth it save your money. I haven’t been able to collect free coins from Facebook fan page for about two weeks now Duc says that Facebook is working on fixing the problem which is hard to believe when it comes to doubleu casino. I actually believe that Duc has something to do with it they are known for their cheating ways. That’s why they are no longer allowed to advertise on YouTube.
Purchases
About months of purchasing credits I was informed last night my card was no good. Well it will be a very long time before I purchase again.
Save your money
Challenging game just won’t hit so save your money
Complete frustration and Disappointment
The game used to provide a good entertainment environment. For the past 6 months winning anything has become impossible. Seems like the more chips you buy the less you win. The excitement is gone and I’m now looking for replacement games. If you want to feel frustration this is the game for you!
Horrid
I had 1,800,000 and because the games were so bad… I am down to 75,000!!!! Now I am down to 40,000 after playing one of your new games. Fun but forced to play 1-2 million!
Horrible game
I have been playing this game for longer than I want to admit, and have bought thousands of dollars in coins and have nothing to show for it but absolute regret for wasting my money and time. This gaming site is horrendous do not waste your time and money on it. Tight on pay outs and jackpots, ghey just want your money.
Stinks
Takes back, no bonuses, stinks
Ouch
I spent too much money the last couple days I can’t even play so disappointed in the website because it took all my tokens right away with no wins
It is now all about the money
Are used to love playing this game. You could spend a little bit and you’d win a little bit without spending. But now you don’t win if you don’t spend. They’ve gotten greedy and it’s become no fun it’s more aggravating Vance enjoyable. But that’s what happens people get greedy
Trash
Always the same garbage,haven’t played in a while because of the trash and I come back to it and see that it’s worse than it was before.I’ll delete it again and I won’t come back again
No Winning Allowed
The game has great graphics and fun slots, but I can go 20 or 30 spins without hitting any kind of win. And the bonus or jackpot wins just don’t happen.
Use to love to play some of these games
They now make it hard to win a bonus and even when I do it hardly pays. Use to play for hours now my free play is gone fast.
Junk
Takes way more than it gives
Takes the fun out of it
Takes the fun out of it
Do not give them your money
I've been playing for many years, and here are just a few changes that have happened since I started:
• You did not roll more than 50x max without getting either the "Scatter" or "Bonus." Now I can count well over 100 between each time.
• When you got Free Spins, one of those spins always gave you the "Bonus Round." Now 3 or 4 times out of 10 will that happen.
• You also had a legit chance during the Bonus Round to actually receive a top (or even high) level bonus. Now, you will never get higher than the lowest or second lowest bonus prize.
• During Free Spins you always made more than at least 1 to 2 times your original bet. Now, I've gone into 10 Free Spins to win 1,000 coins on an 80,000 coin bet.
• You used to be able to contact real people for support, however now, their "Help Center" takes you to a list of FAQs and that is it.
No matter what happens in this game, it's never the fault of the game. It's always your internet, your cookies, an act of God, anything so they don't have to admit that the game may have occasional glitches. With any other game I play, if it freezes or glitches and i lose some items, i just tell support and they replace them. Seriously, this game can't reimburse you 100,000 coins or 1 million coins on the off chance that it might have been the game? That's nothing to them. How selfish and greedy are these people?
P.S. I've been to Vegas multiple times, and I've never used a machine there where I've lost more often than one does on here. The only way "your luck can change!" is if you stop giving this game your money.
• You did not roll more than 50x max without getting either the "Scatter" or "Bonus." Now I can count well over 100 between each time.
• When you got Free Spins, one of those spins always gave you the "Bonus Round." Now 3 or 4 times out of 10 will that happen.
• You also had a legit chance during the Bonus Round to actually receive a top (or even high) level bonus. Now, you will never get higher than the lowest or second lowest bonus prize.
• During Free Spins you always made more than at least 1 to 2 times your original bet. Now, I've gone into 10 Free Spins to win 1,000 coins on an 80,000 coin bet.
• You used to be able to contact real people for support, however now, their "Help Center" takes you to a list of FAQs and that is it.
No matter what happens in this game, it's never the fault of the game. It's always your internet, your cookies, an act of God, anything so they don't have to admit that the game may have occasional glitches. With any other game I play, if it freezes or glitches and i lose some items, i just tell support and they replace them. Seriously, this game can't reimburse you 100,000 coins or 1 million coins on the off chance that it might have been the game? That's nothing to them. How selfish and greedy are these people?
P.S. I've been to Vegas multiple times, and I've never used a machine there where I've lost more often than one does on here. The only way "your luck can change!" is if you stop giving this game your money.
Terrible app
Frustrating play
Variety!
Some of the best graphics and variety of games!Shame that it nose dives and will spin empty through hundreds of millions of credits as you bet the amount required to compete in the quests.It used to be fun and reasonably balanced
Got Robbed
I just spent 50 bucks and did not win a damn thing.
That is straight up crooked. Don’t waste your time and don’t waste your money. They take your money they give you nothing in return. You used to be able to win a little bit in this game. Not anymore they took it all the way all I want is your money they don’t care what you do afterwards.
That is straight up crooked. Don’t waste your time and don’t waste your money. They take your money they give you nothing in return. You used to be able to win a little bit in this game. Not anymore they took it all the way all I want is your money they don’t care what you do afterwards.
Trash
Please stay away from this app. I can’t tell you how many times I’ve spent money got on the app spun 100 times losing all 100 spins and every coin I just bought in a few minutes. You will also spend a lot of coins and there bonuses will be zero or under the amount you bet. I just spent 250 million coins to hit a bonus for 900k if that tells you anything. And that was me spinning over 150 times to hit that. And I can’t stress this last part enough. Never message them it gos no where and I mean no where. There never in the wrong so it’s pointless talking them. I’ve spent 1000’s on this app asked for refunds due to paying 50 or 60 bucks spinning never winning one spin and out of coins in a minute. They leave you feeling robbed. So they will not tell you but you can buy coins and never win one spin. 100% facts. They think there Vegas and forget us customers are paying for fun. And just so you know been on here for over a year and it’s the same thing. This is why I deleted my account on this day. Do yourself a favor and don’t play any the developers games. There are so many more out there better than this one.
BS RIGGED APP
200 spins in a row and absolutely no scatter 500 million poof gone ,, lol now that’s rigged ! 1 and a half billion left !
Terrible site
Do not use. It continues to just take and take and you can see screen changes taking place while you are plying. It can be weeks without wins.
Helios spin
Rigged against you
Why is it when I bet lower than my rating after three spins my rating drops but when I bet above I have to bet hundreds of times to increase my rating? How it is that when I do achieve a Helios spin the majority of the time I am only rewarded with the lowest prize even though they are the minority of the prizes on the wheel?
Why is it when I bet lower than my rating after three spins my rating drops but when I bet above I have to bet hundreds of times to increase my rating? How it is that when I do achieve a Helios spin the majority of the time I am only rewarded with the lowest prize even though they are the minority of the prizes on the wheel?
Don’t use this app read terms!
I’m so glad I didn’t buy anything from this useless app before I read the terms
This is hidden in their terms and they don’t have a support team. They are worthless!
Virtual Currency and Virtual Goods may never be redeemed for “real world” money, goods, or other items of monetary value from us or any other party.
Other than a limited, personal, revocable, non-transferable, and non-sublicensable license to use the Virtual Goods or Virtual Currency in the Services, you have no right or title in or to any such Virtual Goods
This is hidden in their terms and they don’t have a support team. They are worthless!
Virtual Currency and Virtual Goods may never be redeemed for “real world” money, goods, or other items of monetary value from us or any other party.
Other than a limited, personal, revocable, non-transferable, and non-sublicensable license to use the Virtual Goods or Virtual Currency in the Services, you have no right or title in or to any such Virtual Goods
Horrible
Putting money on this cheating company is like throwing your money in the garbage.. they do not pay and you roll hundreds of spins
Worst I’ve encountered
I literally ran out of chips within three minutes. I played one slot. Now they’re asking for money. I can’t delete this game fast enough.
Mystery boxes
The Amt on the boxes were like 2,000-3,000 very very low. What’s up with that. That’s never happened before
Randomeness?
This game is so rigged. I possible to get ahead. When you get two of the three bonus item hits, it will so etimes roll the last reel for a longer time to make sure it passes the last item. Def not random.
K
This is not good
Enough 😂
Enough 😂
What happened?
Every time I use my debit card to purchase coins, my card gets hacked.
You have an unsecured game.
I have been playing over 10 years and it just started happening.
You have an unsecured game.
I have been playing over 10 years and it just started happening.
Game only wants your money
The game only wants in app purchases. Can’t win anything anymore with out buying with actual money
Steal fun
Spending over $100 of real money is no fun when there is no rate of fake money return
Purchase
If you want me to buy you better let me hit something
+ 25 more in the clipboard copy
Sentiment summary
86%
Positive (4-5★)
6%
Neutral (3★)
8%
Negative (1-2★)