Review Insights · App Store
Dr.Fone: Phone Unlock & Rescue
Shenzhen Wondershare Software Co., Ltd · 153 ratings · ★ 4.3
4.3
★★★★★
153 ratings
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Top complaints - extracted from 76 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
18 negative reviews mention this · 24% of all complaints
★★★★★ "Complete trash scam waste of time bullslit. These people should be ashamed, but they aren’t! I paid for this once it unlocked for maybe a week then it became Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline" - soioist
2
"money"
15 negative reviews mention this · 20% of all complaints
★★★★★ "Scam. This absolutely doesn’t work for any data recovery. Once you make a purchase and sign in on you Mac to try data recovery it will take over 2 hours acting like it’s funding your deleted information and then when you open the files it’s your …" - Gybte scam
3
"waste"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Complete trash scam waste of time bullslit. These people should be ashamed, but they aren’t! I paid for this once it unlocked for maybe a week then it became Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline" - soioist
4
"does"
14 negative reviews mention this · 18% of all complaints
★★★★★ "LIAR. Does not recover ANYTHING only wants you to pay & even if you pay it won’t recover ANYTHING! Lying sack of shi app !!!" - Chicky789426
5
"doesn"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Scam. This absolutely doesn’t work for any data recovery. Once you make a purchase and sign in on you Mac to try data recovery it will take over 2 hours acting like it’s funding your deleted information and then when you open the files it’s your …" - Gybte scam
6
"recover"
11 negative reviews mention this · 14% of all complaints
★★★★★ "LIAR. Does not recover ANYTHING only wants you to pay & even if you pay it won’t recover ANYTHING! Lying sack of shi app !!!" - Chicky789426
7
"phone"
10 negative reviews mention this · 13% of all complaints
★★★★★ "No option to copy messages from iPhone without cable. I bought this because they advertised you could copy messages from iPhone to android if you had a broken lightning port (at least it did not distinguish between what can be done with or without a cable) . However, the functionality seems to…" - Hagiinusa
8
"scam"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Complete trash scam waste of time bullslit. These people should be ashamed, but they aren’t! I paid for this once it unlocked for maybe a week then it became Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline" - soioist
9
"data"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Complete trash scam waste of time bullslit. These people should be ashamed, but they aren’t! I paid for this once it unlocked for maybe a week then it became Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline" - soioist
10
"deleted"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Scam. This absolutely doesn’t work for any data recovery. Once you make a purchase and sign in on you Mac to try data recovery it will take over 2 hours acting like it’s funding your deleted information and then when you open the files it’s your …" - Gybte scam
11
"photos"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Recover photos. I uploaded this app to recover my deleted by mistake photos but cant find the option to do that !! Really upset" - Deliciousdalal
12
"computer"
9 negative reviews mention this · 12% of all complaints
★★★★★ "If you don’t know about phones. If your not tech savvy I would suggest this app it easy to understand but for me it was useless I paid 7.99 with the understanding that was gonna be able to unlock a phone but then it say I have to hook it to a computer and download the sof…" - I need to do over
📋 All 76 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No option to copy messages from iPhone without cable
I bought this because they advertised you could copy messages from iPhone to android if you had a broken lightning port (at least it did not distinguish between what can be done with or without a cable) . However, the functionality seems to be the same as under smart switch, which is free. So no message transfer. Very frustrating
Complete trash scam waste of time bullslit
These people should be ashamed, but they aren’t! I paid for this once it unlocked for maybe a week then it became
Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline
Locked again, I lost all my data and had to pay again but the second time it didn’t even work complete rip offline
LIAR
Does not recover ANYTHING only wants you to pay & even if you pay it won’t recover ANYTHING! Lying sack of shi app !!!
Rip off
Rip off
Scam
This absolutely doesn’t work for any data recovery. Once you make a purchase and sign in on you Mac to try data recovery it will take over 2 hours acting like it’s funding your deleted information and then when you open the files it’s your already available information and nothing is new so when you try to go to customer service they ask if you want to upgrade to another data recovery that’s asking for more money.
Deceptive
Misleading deceptive
Doesn’t Work in Basic Functions
If you’re dreaming of getting your files out of Apple’s clutches, forget it. The most I was able to do with their kludgy app was export a single file. I don’t need to pay for that.
Garbage
Absolute waste of time and money. Keeps giving error messages about not being connected to I tenet even though I’m connected to both cellular and WiFi. Requested a refund from Apple. Stay away
Spam HOLD before content
Locks you into a 3 minute spam hold before you can even LOOK at app features. Spam aggressive.
Don't buy. Scam.
Absolutely scammed into buying the app. No ability to restore data from app.
Doesn’t recover your pictures
I bought this app because it was supposed to recover my permanently deleted pictures. I only gives me my recently deleted pictures which I can acces myself from my phone.
Don’t purchase
Initial purchase doesn’t buy anything except the access to buy something else…Norton Blocked, the download, Trojan Horse Detected.
What else, they make it so frustrating to chat with customer service that I’m sure there is none, lastly one cannot cancel on their site, lots of hoops and wasted money
What else, they make it so frustrating to chat with customer service that I’m sure there is none, lastly one cannot cancel on their site, lots of hoops and wasted money
Recover photos
I uploaded this app to recover my deleted by mistake photos but cant find the option to do that !! Really upset
Not what I need
Horrible
If you don’t know about phones
If your not tech savvy I would suggest this app it easy to understand but for me it was useless I paid 7.99 with the understanding that was gonna be able to unlock a phone but then it say I have to hook it to a computer and download the software and that’s where they get ya cause then to unlock the phone I gotta pay $25 moreless to access the feature so unless you are willing to pay two different fees I wouldn’t bother so it was a waste of 8 dollars cause i moreless just a stupid cleaner which I could have gotten for free and had the same results and spent my 8 on a casino or something pleasant and entertaining
Crashes
App closes. I just wanted to transfer my music to my new phone. Waste of $7.99. App won’t stay open on either phone.
unstable
zero stability although the functions should have been very important
Garbage
Just needed a locked iPad fixed. Nope. Too many hidden gotchas.
Why Wondershare
To start off, 90% of these random Chinese companies are scams. $7.99 a week for basic iOS tools you can definitely do for free with a little bit of effort. NOT WORTH IT!
Don’t work
This does not work don’t waste your time and money
Does not work. Waist of money
Does the most simple things that should be free. Don’t waist your money.
No scan button
There is no clear scan button. I could not recover my videos using this app.
Terrible
Paid for and downloaded the software, hoping to recover deleted messages. The software did not offer the functionality that was advertised. I immediately asked for a refund and was denied. Do not buy the software!
Latest rev hosed
Been using this app for a while and first time using last update and keeps losing the internet connection even while 5 feet from wifi router.
Horrible
Terrible
Is it true? I hope not
I pay a yearly subscription for the best use of this app on my computer, only to see that even when I use that acc on my iPad it wants to charge more? I find that a little ridiculous. They shouldn’t just charge you EVEN MORE if you already pay for access to things with that acc. If they want to charge more, they should just make their app cost money.
Thank you for the review
I must say thank you so much for the detailed review above…. This was so helpful when I thought of downloading this I quickly changed my mind. I love when people give honest reviews!
It’s a scam
If I could get my I would it’s a scam
doesn’t work as it says it does
bruh i really wasted 8$ on this app trying to erase my password on an old ipad and it was sending me to a different link saying i need to get another app wasted my money and time could’ve gotten brew with 8$
Did not work
Did not serve its purpose
They will not cancel my subscription
This is ridiculous. I’ve been trying to cancel them for months. I’ve emailed them with no response. Please cancel my subscription now
Hamid
برنامج كاذب
جيد
جميل
Worthless app!!!
Typical bait and switch, don’t bother unless you’re looking to waste your time creating an account just to pay for the services you need. Apps like this deserve to be taken down and companies fined for promoting such garbage that doesn’t work. This app is a perfect representation of the creators, WORTHLESS!!!
Fraudulent
Do not trust any of the statements claimed by these developers. Money back guarantee is a lie, they lure you in at a weak moment when you are desperate to almost do anything in order to recover from your device when in fact it doesn’t work. An associate respoded to me that I need to repeat the process two additional times and send proof that I did, and I was offered a 20% refund!!!
Ridiculous
The amount of crap you have to download and pay for and it doesn’t even send documents or photos to a third party is probably the dumbest thing I have ever seen. Advertising and what it says it does is good and all but deliver on what you are telling people it does
Very limited services
Does not do what I need.
Scammer
Te Roban el dinero sin recuperar los datos que nesecitas
Did not help at all
I need help getting a video I deleted and I need it back this App was recommended but they tell you to put Your email in then never send an email to me I never got the video back hate this app.
Not help not good
Very bad
Useless
Don’t bother. Does not work.
Scam stole my money
They hacked into my pc and stole everything
it does not help for whats up messages recovery
I downloaded it for what up recovery and did not helped me
Lies
Does not bring back accidental deleted photos unless there backed up
No longer an app. A redirect to another app
Prepare to be hijacked. This app no longer works and instead you are hijacked to another app they want you to download and pay for outside the App Store. Normally I’d be all for screwing Apple and they are incompetent fools. For more than two years I’ve been unable to download photos off my phone. So first let me give Apple some vigorous hand gestures. A dozen phone calls and still nothing.
I though is try this app but if it was an app it no longer is. It’s a hijacking. So vigorous hand gestures to them also.
A whole lot of gesturing going on.
I though is try this app but if it was an app it no longer is. It’s a hijacking. So vigorous hand gestures to them also.
A whole lot of gesturing going on.
Don’t buy it be careful!!
Not even worth a dollar believe me.
Don’t waste your time! Bugged my life!
Got the program because I had a Samsung and was changing to an iPhone and wanted to try and save what I could. I downloaded the software on my computer and phone. Not only did it put a bug on my computer and whip my old phone, it hacked my life! My bank account and credit cards were hacked and it took almost a month to get the $40k they stole! There was no way to contact them either. After deleting the program, I come to find out it embedded itself on my computer in a hidden folder still causing issues. Thankfully I know enough about computers and was able to find it but the only way to remove it was to completely delete and reinstall my operating system. It was a month long nightmare.
Read the fine print they promise free trial but nothing
Avoid this company at all cost, they promise a money back guarantee, however, they make it impossible
Fake Bogus App
Complete waste of time. Tried to back up contacts and would not let it take it to other iPhone. Inbuilt Apple features are billion times better than these fake bogus apps.
Not working since the new iOS update
Hey, what is wrong with the app? After the iOS 14 all backups are 0.00 Kilobytes. What is going on? Even simpler app is not working!!
+ 26 more in the clipboard copy
Sentiment summary
84%
Positive (4-5★)
1%
Neutral (3★)
14%
Negative (1-2★)