Review Insights · App Store
DraftKings: Sports & Casino
DraftKings · 1,083,755 ratings · ★ 4.8
4.8
★★★★★
1,083,755 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
9 negative reviews mention this · 29% of all complaints
★★★★★ "Smh. Only casino app that I’ve never been able to get over 500 on ever. 500 has literally been the max and it’s only been twice. Aside from the fact that they know what you’re gonna be out of money to place another bet on rainforest fortunes bef…" - Bbbbbbbulllllllsssshit
2
"waste"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Not reliable. I'm deleting this app bc you can bet for a strike out and it will show 3 strikes but when you think you won all of a sudden it's a walk and you lose so it's not reliable don't waste your money Fanduel is a better app for betting" - Better not use
3
"betting"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Not reliable. I'm deleting this app bc you can bet for a strike out and it will show 3 strikes but when you think you won all of a sudden it's a walk and you lose so it's not reliable don't waste your money Fanduel is a better app for betting" - Better not use
4
"waste money"
4 negative reviews mention this · 13% of all complaints
5
"games"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Stay Away. This casino never lets you win. There is no way that these games are fair or regulated. Should be reported and sued for rigging games." - Jmkdevs
6
"lost"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Debt. I lost everything that i had every weekend for years. It was fun at first until you start chasing your losses, stop betting for fun, and bet what you can’t afford to lose. Gambling is the silent addiction nobody talks about. I’ve been addic…" - Nutor11
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Pésimos servicio al cliente
Indique que me avían robado la cuenta y me hackearon y no hicieron nada por ayudarme ni reembolsarme a pesar que les expliqué todo Perdí acceso a mi teléfono a mis cuentas de banco tarjeta y ni así me creyeron
Smh
Only casino app that I’ve never been able to get over 500 on ever. 500 has literally been the max and it’s only been twice. Aside from the fact that they know what you’re gonna be out of money to place another bet on rainforest fortunes before the spin is even over which makes it feel rigged. Def gonna have to play on my others since this one feels super controlled.
Saving money
I used it for over a year with no problems, recently it constantly locks up forcing me to reboot my iPad. Also recently it will take bet one minute the next minute it won’t take a bet.
Blocked
For some reason any sport bet is blocked. I push the button and nothing happens. I can play black jack but I can’t bet sports after many years on this site. Will i have to cash out and go to fan duel? By the way all bets I was going to make won. So I’m not happy. .
stole my win
i hit a “double-7-double on a 5 dollar slot spin and i had my jackpots on multi level and all……draft kings tried to sweep it under the rug without me noticing because i had auto spin on but i stopped it just in time to take screenshots and the slot stopped dead on a win with no pay out. two doubles is supposed be 4x plus i hit it on the jackpots
Not reliable
I'm deleting this app bc you can bet for a strike out and it will show 3 strikes but when you think you won all of a sudden it's a walk and you lose so it's not reliable don't waste your money Fanduel is a better app for betting
Seriously 😒
Don’t waste your money nor time!👍🏽💁🏽
Stay Away
This casino never lets you win. There is no way that these games are fair or regulated. Should be reported and sued for rigging games.
Betslip disappears
Simply scrolling through same game bet options while in-app can make your bet slip disappear unsaved. Unacceptable.
Noooo
Muy complicado para crear mi cuenta
No bueno
No te quiere pagar cuando gana tu equipo por medio de penales
Unmovable Ads now?
Now we’re getting ads we can’t move to get rid of for lottery on the main page what a joke
They close your account without explanation
Horrible customer service, they will keep you hanging for weeks before they send you a message that feels like a robot wrote it , they give no explanations whatsoever
Debt
I lost everything that i had every weekend for years. It was fun at first until you start chasing your losses, stop betting for fun, and bet what you can’t afford to lose. Gambling is the silent addiction nobody talks about. I’ve been addicted to crack but gambling was an even worse addiction that has controlled my life that last few years. I’ve not eaten for days because i decided to place a bet instead. The ads are very where making it so hard to quit. Do not start if you haven’t and quit if you can. Before it’s too late. You will only lose in the long run. Don’t waste your life like i did.
Sucks
This app is trash I got the referral bet on Brazil they won but draft kings says I lost the bet
YOU DONT GET $200
There’s .06 cents left of my “free betting” money for some reason it’s that weird amount. That being said YOU CAN’T get the rest of your bonus unless you get rid of the last bonus given. I haven’t received $150 dollars worth of bonus games, to give you guys a perspective & For no reason you’ll cook up a pretty decent parlay for them to tell you “you can’t do that” like what?? lol Too many rules, Too many read between the lines. And with that I give them NO Stars because even the customer support takes you in an infinite loop of Ai questions.
Draftkings makes me sad
Never win a thing, hate this app
World Cup game
They are fraud.i bet two games.they charged me for one that i lost and one that i won they voided.they don’t have phone customer service.they have AI which is not helpful.dont waste your money.i am relaying this to all my friends
Glitching
The app glitches mid games and DK blames you.
I put all my personal information including my Social Security number and a picture of my ID
If I find out that you sold my information I will sue you
Don’t care
Surprise just another big company that doesn’t care about their customers
How i lost my home
I never thought a few bets would turn into losing everything. At first, gambling felt harmless, and I believed I could win back the money I had lost. Instead, the losses kept growing, and I borrowed more than I could afford to repay. Eventually, I fell behind on my mortgage payments, and after months of financial struggles, my home was foreclosed. Losing my house was a painful lesson about how gambling addiction can spiral out of control and affect not only finances but also family, relationships, and mental well-being. It was the turning point that made me realize I needed help and had to rebuild my life from the ground up.
Sucks app
It’s the worst betting app; it won’t even let you log in, even after you provide all your information. It’s simply terrible-I tried three times. It blocks you out of nowhere after you’ve already created an account, and the app just closes. I don’t recommend it; Polymarket is better.
Careful with these thieves
Incindent date 6/23/26 .4 days using this app had the worst experience, I used a promotional they sent me, & their staff claimed never went through, it was a “cup draw breaker” I used, it went through, & the staff claims it didn’t & took my wages! Be careful when using this app & their advertised promos! & is impossible for staff to help you or call you, keep that in mind.
Don’t
Don’t gamble kids!
Glitch to avoid payout
Today i bet on the Yankees to win against the tigers . the payout was “$10 to pay out $166” as i waited for the bottom of the 9th to end the app glitches , will not show my winnings from the game , shortly after that the bet disappeared from the (my activity) tab all together . shady .
This app steals from people
I was earning $12000 and they blocked me from the app to avoid paying me. It’s been 15 days and I still haven’t received my money. This app always finds a way to avoid paying you when you earn money
Plummeting site
Started out a few years ago a decent and fair site. Now it is by far the absolute worst site of them all. You would be better of playing an off shore Caribbean book before this one. Don’t waste your money and play where it’s fair.
App is trash
App gets worse every time they put out an update. On the pools it’s not showing any I can enter it just shows the one I have entered in a while back. Y’all keep moving stuff around hard to keep track of it.
Deposit matches
I never get deposit matches or bonus bets. While other I know do
CRASH
Ever since the app got updated a month ago, this app constantly crashes!
Not sure what y’all did, but it’s getting ridiculous now.
Not sure what y’all did, but it’s getting ridiculous now.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)