Review Insights · App Store
Dreamehome
Dreame Innovation Technology (Suzhou) Co., Ltd. · 12,352 ratings · ★ 4.8
4.8
★★★★★
12,352 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"notifications"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Spam spam spam. The amount of spammy notifications and ads in the app is insane. Lots of dark patterns a to try and funnel you into their store when all you want to do is use the vacuum you already bought. Terrible app!" - Schnitzelhorst666
2
"vacuum"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Spam spam spam. The amount of spammy notifications and ads in the app is insane. Lots of dark patterns a to try and funnel you into their store when all you want to do is use the vacuum you already bought. Terrible app!" - Schnitzelhorst666
3
"spam"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Spam spam spam. The amount of spammy notifications and ads in the app is insane. Lots of dark patterns a to try and funnel you into their store when all you want to do is use the vacuum you already bought. Terrible app!" - Schnitzelhorst666
4
"dreame"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Ad infested garbage app. The ads in this app are extremely annoying. If this continues I’m never buying another Dreame product." - Moonchen1
5
"ultra"
7 negative reviews mention this · 14% of all complaints
★★★★★ "“SPAM?” - Monte Python. It is irritating when an app pops up with “join our mailing list” all the time, even after you decline. But now it has started to throw offers / ads at you upon opening the app too. In all reality, knowing this app is going to spam me m…" - Nuké
6
"robot"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Nonstop ads. Why did I pay $1600 for a robot cleaner to have to deal with a terrible app that makes me click way to many times to constantly dismiss ads for things I don’t want just to use the robot I paid for. This is horrible. I’m surprised Apple allo…" - Juanqui Villa
7
"product"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Ad infested garbage app. The ads in this app are extremely annoying. If this continues I’m never buying another Dreame product." - Moonchen1
8
"every"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Not worth the money. Worked great for about a week and now it won’t leave the base station. It will move an inch and then say battery low even after it’s been on charge for days. I’ve factory reset and everything and it still won’t work" - gilkison
9
"work"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Not worth the money. Worked great for about a week and now it won’t leave the base station. It will move an inch and then say battery low even after it’s been on charge for days. I’ve factory reset and everything and it still won’t work" - gilkison
10
"device"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Too many marketing messages and ads. Every time I boot the app, I have to opt out of marketing messages. And now, in addition to that, it pops up ads. Just to use the device I paid for! Love the vacuum/mop. The app feels like forced marketing spam." - SGI3
11
"update"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Last update bricks the app. Last update screw the app somehow. Very slow and not responsive. Please take a look" - GoodGuyAvi
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not worth the money
Worked great for about a week and now it won’t leave the base station. It will move an inch and then say battery low even after it’s been on charge for days. I’ve factory reset and everything and it still won’t work
Horrible
Couldnt log in my moms account or be added to the family
Nonstop ads
Why did I pay $1600 for a robot cleaner to have to deal with a terrible app that makes me click way to many times to constantly dismiss ads for things I don’t want just to use the robot I paid for. This is horrible. I’m surprised Apple allows this.
Ad infested garbage app
The ads in this app are extremely annoying. If this continues I’m never buying another Dreame product.
Spam spam spam
The amount of spammy notifications and ads in the app is insane. Lots of dark patterns a to try and funnel you into their store when all you want to do is use the vacuum you already bought. Terrible app!
Too many marketing messages and ads
Every time I boot the app, I have to opt out of marketing messages. And now, in addition to that, it pops up ads. Just to use the device I paid for! Love the vacuum/mop. The app feels like forced marketing spam.
Stop the ads
So many ads in the app. It's almost useless.
Wants you location!?
Do not trust any app and company who will require your location to setup. I just set up a dishwasher from a reputable company and it did not require location. This Chinese co is a scam.
Pool Cleaner Spambot
It should be a pool cleaner app but the stupid app keeps spamming to sell stuff I don’t want.
I want info on my pool cleaner, not the daily spam noise.
I want info on my pool cleaner, not the daily spam noise.
Usage of our data for third party companies
Very invasive app. Won’t even let you use the physical product if you don’t agree to their invasive data usage. I would have never bought it if I had know this. Hate how everything nowadays is siphoning your data to sell to others. The fact it scans your house using Lidar is very scary. I wonder which companies have a full picture of what the inside of my house looks like.
Ad notifications
Does not let you opt out of notifications for ads. I need notifications to know when cleaning is complete
The Ads
It’s just got out of control. Spam ads constantly in the App. Why? You’re just pissing off your own customers. If we can’t turn them off, my next buy will not be with Dreame. See how that marketing strategy works for you.
Don’t buy, ads ads ads
Nothing but ads on the app!
Please allow us to turn off the ads
Or you should get sued because every company allow users to turn off ads without turning off notifications, this is the only app does don’t allow customers to turn off stupid pop up ads.
annoying ads in notifications
please stop sending marketing noise, i dont want to receive anything besides my robot cleaning
Sends spam notifications
I loathe apps that send spam notifications. This app is one of them. Can't turn off notifications because I need to know what the robot is doing but once or twice a month I get some brain dead spam notification from this app. Have some respect for your brand.
苹果手机登录不了，一直显示网络异常
苹果手机登录不了，一直显示网络异常
Ok app, horrible practices
Do not get this app or buy any of their products. They will bombard your device with system level notification ads with no way to turn it off. The customer support basically tells you to suck it, and it’s quite unfortunate it’s like this. Horrible app and company.
Can’t set it up from iPad
You should be able to install from an iPad that has wifi connection but no cell. For me this only works from my phone where I don’t want to install this app.
Intrusive Ads
App doesn’t allow you to decline receive ads via push notifications.
Ads
Ads through push notifications. Every day.
Sends ad notifications
Seems to be no way to only get robot notifications without also getting ad spam. Please fix.
😔
приложение работает отвратительно, а matrix 10 ultra самый провальный робот
Hot Garbage
I have the L40 ultra and the vacuum hardware is great, but it likes to forget the map weekly. The map setup process is overly complex so takes a bunch of time to setup again.
L10 Ultra Map
My map suddenly just disappeared! We couldn’t figure out what was going on as robot just would go aimlessly everywhere because the app still showed a map for me but not my spouse. Now opening app today, the map is just gone.
Error
App is not working, always is on error!
Buggy
Cleaning schedule and device starting not working
Постоянно не грузит
После обновления, не прогружает, белый экран, 10 раз перезагружаю приложение чтобы запустить пылесос, почините пожалуйста, очень не комфортно пользоваться . Появилась такая проблема после обновления и на разных телефонах на 13 и на 17 айфонах
垃圾！识别烂吸力弱，还有弹窗！
猫毛纸屑全都吸不动！猫粮打湿后在地板抹匀！还有弹窗广告！我花3000买的s50pro是为了看你家创始人丑脸和新品广告的？
升级后要重新添加设备？之前的设备和地图都不见了！
升级后要重新添加设备？之前的设备和地图都不见了！
更新完了重新建模？
又要重新编辑每个房间的信息！真的很烦啊你们！
Баги из-за прошивки
Каждая прошивка все хуже и хуже, пылесос не может сам после уборки заехать на базовую станцию, начинает юлить то право, то влево. Приходится открывать приложение, нажимать на кнопку возврата на базовую станцию и только после этого он нормально может заехать.
Last update bricks the app
Last update screw the app somehow. Very slow and not responsive. Please take a look
I used to love this app now it’s buggy and stupid
I have a preselected map and when I use it now, it simply doesn’t work. The vacuum could be on the left side of my house but it will create a whole new map on to right. Absolutely trash and not worth it anymore.
Insufferably unending annoyance to subscribe, opaque privacy
Balancing out the 5-star reviews. App is very unclear on what images get sent out to Dreame and why, and the app prompts EVERY time you open to subscribe to their advertising list.
I already paid good money for your product. Don't do this to me.
I already paid good money for your product. Don't do this to me.
Widgets
The widgets for this app do not work and have not worked for years now according to other users. Such a disappointment
New update deleted house map
Their new update (within last few weeks) deleted the map of the house, thus all scheduled cleanings (assigned to rooms) got messed up.
The entire premise of cloud services is they manage and maintain and it seems Dreame hasn’t gotten that memo.
The entire premise of cloud services is they manage and maintain and it seems Dreame hasn’t gotten that memo.
Error codes every 2 minutes
They are all junk. I have gotten error codes since we opened the box. Been two weeks same thing. I am sending it back
By not sucking, this vacuum kinda sucks.
Went 2 plus weeks with the floors getting dirtier and dirtier, no messages or warnings like my old roomba.
Finally took it all apart and found a HUGE ball of dog hair completely clogging the tube between the robot and the disposal bag in the the base.
Total design flaw.
Finally took it all apart and found a HUGE ball of dog hair completely clogging the tube between the robot and the disposal bag in the the base.
Total design flaw.
Apps sucks
Ever since the last update, app will not connect or allow adding. Had the vac for two years. Now it’s junk and won’t work because app will not connect
Can't connect
Tried again and again and again............. but couldn't ever get connected. Connected to the vacuum and then it would ask for the password but there is no password for the vacuum so I entered the home wi-fi at which point the app went back a step because I wasn't connected to the vacuum. Stuck in this unfixable loop. Sending back because we all know Chinese products have zero customer service.
Extremely spammy marketing notifications
Nothing makes users hate your company faster than trying to sell them something almost every single day with a spam notification you did not opt into. Stop.
“SPAM?” - Monte Python
It is irritating when an app pops up with “join our mailing list” all the time, even after you decline.
But now it has started to throw offers / ads at you upon opening the app too.
In all reality, knowing this app is going to spam me means I will avoid the app.
That also means that regardless of how impressed I am with the actual product (have an L50 Ultra and an L40 Ultra) I’m going to avoid their other products because I don’t want to have to get into the app any more than I absolutely must.
I personally evaluated 6 different robo-vacs before settling on Dreame. While Dreame was the second best app, its hardware was the best performer. Then the app started spamming…. Which degrades the overall product.
But now it has started to throw offers / ads at you upon opening the app too.
In all reality, knowing this app is going to spam me means I will avoid the app.
That also means that regardless of how impressed I am with the actual product (have an L50 Ultra and an L40 Ultra) I’m going to avoid their other products because I don’t want to have to get into the app any more than I absolutely must.
I personally evaluated 6 different robo-vacs before settling on Dreame. While Dreame was the second best app, its hardware was the best performer. Then the app started spamming…. Which degrades the overall product.
App reset
After a few weeks of using the app for the L50 vacuum it completely reset, logged out, and forgot everything. Now it has to remap and relearn everything.
More Customization Need
I have a Dreame X40 Ultra. Why can I not force it to empty the bin when it washes the mops? The bin sensor doesn’t work. If they would let me empty the bin when I want, then I’d give it 5 stars.
App is extremely frustrating
The latest app update is horrible. It’s so confusing and hard to find anything. Where is the scheduling function? One of the main things a user needs to find for creating and adjusting most often and I can’t find it anywhere.
Navigating to different functions in the app is not intuitive. I also cannot find documentation to support where these should be found. This should also be easily available within the app. I wish the devs would stop trying to be fancy with visuals and just go back to basics of giving a regular menu to manage a product. Very disappointing consistent the cost of this device.
Navigating to different functions in the app is not intuitive. I also cannot find documentation to support where these should be found. This should also be easily available within the app. I wish the devs would stop trying to be fancy with visuals and just go back to basics of giving a regular menu to manage a product. Very disappointing consistent the cost of this device.
New customer - aqua ultra roller
Been having some issues with this new purchase. Machine often forgets where it is. Doesn’t do exactly what needs to be done or does things out of sequence all the time. Often found just idol as well I may return this item
Vacuum great! App, not so much
I’ve had this vacuum now since a little before Christmas. Where the vacuum itself lives up to its name of being a Dream, this app has been a nightmare. I have spent literal hours at this point trying to figure out simple things like how to end a cleaning when it’s paused, how to manually empty the vacuum, have it vacuum specific rooms etc… where as I’ve figure most of what I need out, sometimes the options aren’t there and then will all of a sudden appear. There are multiple different home pages, nothing all in one place. It is extremely confusing and limits the use of a lot of cool functions I’ve stumbled on with this vacuum. Please make the interface of the app more usable because this really is a great product!
Device Works Well Latest App Update is Terrible
I am finding the latest app update is awful. Trying to dig through menus to find functionality that was previously intuitive. Hopes it gets better.
Help🧹
I had purchased a smaller one in the spring just to see if I would like it!!! I HATED having to dump the dust bucket several times.
So I knew I wanted an auto empty and bigger. My sister in law has the Dreame ultra! I would encourage anyone to purchase one to see if you’re gonna like it, especially with pets and can’t stand hair!!
So I knew I wanted an auto empty and bigger. My sister in law has the Dreame ultra! I would encourage anyone to purchase one to see if you’re gonna like it, especially with pets and can’t stand hair!!
Great vacuum, terrible pushy app
Vacuum works wonderful, and integrates with smart home which is awesome. But the Dreamehome app tries to sell you stuff, push subscriptions, and is overall a pain to use to control the vacuum.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)