Review Insights · App Store
Dreamehome
Dreame Innovation Technology (Suzhou) Co., Ltd. · 12,254 ratings · ★ 4.8
4.8
★★★★★
12,254 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"vacuum"
7 negative reviews mention this · 22% of all complaints
★★★★★ "Hot Garbage. I have the L40 ultra and the vacuum hardware is great, but it likes to forget the map weekly. The map setup process is overly complex so takes a bunch of time to setup again." - tj1887w
2
"ultra"
6 negative reviews mention this · 19% of all complaints
★★★★★ "😔. приложение работает отвратительно, а matrix 10 ultra самый провальный робот" - Sohude
3
"update"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Last update bricks the app. Last update screw the app somehow. Very slow and not responsive. Please take a look" - GoodGuyAvi
4
"work"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Can’t set it up from iPad. You should be able to install from an iPad that has wifi connection but no cell. For me this only works from my phone where I don’t want to install this app." - justine ash
5
"device"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Ok app, horrible practices. Do not get this app or buy any of their products. They will bombard your device with system level notification ads with no way to turn it off. The customer support basically tells you to suck it, and it’s quite unfortunate it’s like this. H…" - Lemon Foxmere
6
"robot"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Sends ad notifications. Seems to be no way to only get robot notifications without also getting ad spam. Please fix." - Jesus___Freak
7
"trying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Second best, but buggy. Lots of blank screen when trying to set robot up. App just locks up with big blank white screen and I have to kill the app to get out. Keeps on trying to force me into signing up for marketing emails. Map seems to be tied to robot, not …" - Nuké
8
"home"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Second best, but buggy. Lots of blank screen when trying to set robot up. App just locks up with big blank white screen and I have to kill the app to get out. Keeps on trying to force me into signing up for marketing emails. Map seems to be tied to robot, not …" - Nuké
9
"dreame"
4 negative reviews mention this · 13% of all complaints
★★★★★ "More Customization Need. I have a Dreame X40 Ultra. Why can I not force it to empty the bin when it washes the mops? The bin sensor doesn’t work. If they would let me empty the bin when I want, then I’d give it 5 stars." - afcubsfan
10
"since"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Vacuum great! App, not so much. I’ve had this vacuum now since a little before Christmas. Where the vacuum itself lives up to its name of being a Dream, this app has been a nightmare. I have spent literal hours at this point trying to figure out simple things like how to …" - Gnamrie
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
苹果手机登录不了，一直显示网络异常
苹果手机登录不了，一直显示网络异常
Ok app, horrible practices
Do not get this app or buy any of their products. They will bombard your device with system level notification ads with no way to turn it off. The customer support basically tells you to suck it, and it’s quite unfortunate it’s like this. Horrible app and company.
Can’t set it up from iPad
You should be able to install from an iPad that has wifi connection but no cell. For me this only works from my phone where I don’t want to install this app.
Ads
Ads through push notifications. Every day.
Sends ad notifications
Seems to be no way to only get robot notifications without also getting ad spam. Please fix.
😔
приложение работает отвратительно, а matrix 10 ultra самый провальный робот
Hot Garbage
I have the L40 ultra and the vacuum hardware is great, but it likes to forget the map weekly. The map setup process is overly complex so takes a bunch of time to setup again.
L10 Ultra Map
My map suddenly just disappeared! We couldn’t figure out what was going on as robot just would go aimlessly everywhere because the app still showed a map for me but not my spouse. Now opening app today, the map is just gone.
Second best, but buggy
Lots of blank screen when trying to set robot up. App just locks up with big blank white screen and I have to kill the app to get out.
Keeps on trying to force me into signing up for marketing emails.
Map seems to be tied to robot, not to your home. If you have two Bonita
these and want to swap their locations, you get to start all over on mapping and charting your home.
If you cannot find the Matter option in the app, and you delete the app, you end up deleting all the room mapping settings. Nothing is saved in your secure-personal iCloud storage. Watch out.
Room editing is tedious. Cannot adjust geometry of a room without having to slice and join. In 1987 MacDraw could create and edit 2 dimensional polygons…
Keeps on trying to force me into signing up for marketing emails.
Map seems to be tied to robot, not to your home. If you have two Bonita
these and want to swap their locations, you get to start all over on mapping and charting your home.
If you cannot find the Matter option in the app, and you delete the app, you end up deleting all the room mapping settings. Nothing is saved in your secure-personal iCloud storage. Watch out.
Room editing is tedious. Cannot adjust geometry of a room without having to slice and join. In 1987 MacDraw could create and edit 2 dimensional polygons…
Error
App is not working, always is on error!
Buggy
Cleaning schedule and device starting not working
Постоянно не грузит
После обновления, не прогружает, белый экран, 10 раз перезагружаю приложение чтобы запустить пылесос, почините пожалуйста, очень не комфортно пользоваться . Появилась такая проблема после обновления и на разных телефонах на 13 и на 17 айфонах
垃圾！识别烂吸力弱，还有弹窗！
猫毛纸屑全都吸不动！猫粮打湿后在地板抹匀！还有弹窗广告！我花3000买的s50pro是为了看你家创始人丑脸和新品广告的？
升级后要重新添加设备？之前的设备和地图都不见了！
升级后要重新添加设备？之前的设备和地图都不见了！
更新完了重新建模？
又要重新编辑每个房间的信息！真的很烦啊你们！
Баги из-за прошивки
Каждая прошивка все хуже и хуже, пылесос не может сам после уборки заехать на базовую станцию, начинает юлить то право, то влево. Приходится открывать приложение, нажимать на кнопку возврата на базовую станцию и только после этого он нормально может заехать.
Last update bricks the app
Last update screw the app somehow. Very slow and not responsive. Please take a look
I used to love this app now it’s buggy and stupid
I have a preselected map and when I use it now, it simply doesn’t work. The vacuum could be on the left side of my house but it will create a whole new map on to right. Absolutely trash and not worth it anymore.
Insufferably unending annoyance to subscribe, opaque privacy
Balancing out the 5-star reviews. App is very unclear on what images get sent out to Dreame and why, and the app prompts EVERY time you open to subscribe to their advertising list.
I already paid good money for your product. Don't do this to me.
I already paid good money for your product. Don't do this to me.
Widgets
The widgets for this app do not work and have not worked for years now according to other users. Such a disappointment
New update deleted house map
Their new update (within last few weeks) deleted the map of the house, thus all scheduled cleanings (assigned to rooms) got messed up.
The entire premise of cloud services is they manage and maintain and it seems Dreame hasn’t gotten that memo.
The entire premise of cloud services is they manage and maintain and it seems Dreame hasn’t gotten that memo.
Error codes every 2 minutes
They are all junk. I have gotten error codes since we opened the box. Been two weeks same thing. I am sending it back
By not sucking, this vacuum kinda sucks.
Went 2 plus weeks with the floors getting dirtier and dirtier, no messages or warnings like my old roomba.
Finally took it all apart and found a HUGE ball of dog hair completely clogging the tube between the robot and the disposal bag in the the base.
Total design flaw.
Finally took it all apart and found a HUGE ball of dog hair completely clogging the tube between the robot and the disposal bag in the the base.
Total design flaw.
Apps sucks
Ever since the last update, app will not connect or allow adding. Had the vac for two years. Now it’s junk and won’t work because app will not connect
Can't connect
Tried again and again and again............. but couldn't ever get connected. Connected to the vacuum and then it would ask for the password but there is no password for the vacuum so I entered the home wi-fi at which point the app went back a step because I wasn't connected to the vacuum. Stuck in this unfixable loop. Sending back because we all know Chinese products have zero customer service.
Update ruin app
Ever since the most recent update, the app does not work well. I can select rooms to clean so I just have to manually move the vacuum to the rooms I want cleaned.
More Customization Need
I have a Dreame X40 Ultra. Why can I not force it to empty the bin when it washes the mops? The bin sensor doesn’t work. If they would let me empty the bin when I want, then I’d give it 5 stars.
App is extremely frustrating
The latest app update is horrible. It’s so confusing and hard to find anything. Where is the scheduling function? One of the main things a user needs to find for creating and adjusting most often and I can’t find it anywhere.
Navigating to different functions in the app is not intuitive. I also cannot find documentation to support where these should be found. This should also be easily available within the app. I wish the devs would stop trying to be fancy with visuals and just go back to basics of giving a regular menu to manage a product. Very disappointing consistent the cost of this device.
Navigating to different functions in the app is not intuitive. I also cannot find documentation to support where these should be found. This should also be easily available within the app. I wish the devs would stop trying to be fancy with visuals and just go back to basics of giving a regular menu to manage a product. Very disappointing consistent the cost of this device.
New customer - aqua ultra roller
Been having some issues with this new purchase. Machine often forgets where it is. Doesn’t do exactly what needs to be done or does things out of sequence all the time. Often found just idol as well I may return this item
Vacuum great! App, not so much
I’ve had this vacuum now since a little before Christmas. Where the vacuum itself lives up to its name of being a Dream, this app has been a nightmare. I have spent literal hours at this point trying to figure out simple things like how to end a cleaning when it’s paused, how to manually empty the vacuum, have it vacuum specific rooms etc… where as I’ve figure most of what I need out, sometimes the options aren’t there and then will all of a sudden appear. There are multiple different home pages, nothing all in one place. It is extremely confusing and limits the use of a lot of cool functions I’ve stumbled on with this vacuum. Please make the interface of the app more usable because this really is a great product!
Device Works Well Latest App Update is Terrible
I am finding the latest app update is awful. Trying to dig through menus to find functionality that was previously intuitive. Hopes it gets better.
Help🧹
I had purchased a smaller one in the spring just to see if I would like it!!! I HATED having to dump the dust bucket several times.
So I knew I wanted an auto empty and bigger. My sister in law has the Dreame ultra! I would encourage anyone to purchase one to see if you’re gonna like it, especially with pets and can’t stand hair!!
So I knew I wanted an auto empty and bigger. My sister in law has the Dreame ultra! I would encourage anyone to purchase one to see if you’re gonna like it, especially with pets and can’t stand hair!!
Great vacuum, terrible pushy app
Vacuum works wonderful, and integrates with smart home which is awesome. But the Dreamehome app tries to sell you stuff, push subscriptions, and is overall a pain to use to control the vacuum.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)