Review Insights · App Store
Dutch Bros
Dutch Bros., llc · 860,813 ratings · ★ 4.9
4.9
★★★★★
860,813 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 50% of all complaints
★★★★★ "I will not be your customer if you can't keep me logged into your app. Today is the first day I left Dutch Bros instead of ordering a drink with the money I had already given them in the app. Not only did it make me sign in again just like it had last time, but I again had to try and remember which legacy sign…" - Mauricki Rondy
2
"dutch"
4 negative reviews mention this · 40% of all complaints
★★★★★ "I will not be your customer if you can't keep me logged into your app. Today is the first day I left Dutch Bros instead of ordering a drink with the money I had already given them in the app. Not only did it make me sign in again just like it had last time, but I again had to try and remember which legacy sign…" - Mauricki Rondy
3
"sucks"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Dutch Bros Sucks. Prices to high. They offer really low awards for points and you have to spend $100 to get a free any size drink, I won’t come back again, just deleted my mobile app account." - olg37
4
"orders"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Needs an Adjustment Window. Please let us cancel mobile orders. Even if its just a 30 second window after ordering. Twice now bad cell service made it to where the store didn’t swap and I paid $20+ for drinks I couldn’t pick up but couldn’t cancel the order for. If I …" - TnTgymnast10
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App optimized by a monkey
Title says it all
I will not be your customer if you can't keep me logged into your app
Today is the first day I left Dutch Bros instead of ordering a drink with the money I had already given them in the app. Not only did it make me sign in again just like it had last time, but I again had to try and remember which legacy sign-in method my account used. And then when I did remember and attempted to sign in, it told me there was a login error. So I left, just like I imagine a large portion of other customers do. I encourage the Dutch Bros board of directors to look into the seeming correlation between the stock price stagnating and the rollout of this magic link sign-in method. Probably there are some developers that not only shouldn't have a job, but are actually responsible for many millions of dollars of lost revenue. Keeping customers signed into your application is a very fundamental part of acquiring customers.
Dutch Bros Sucks
Prices to high. They offer really low awards for points and you have to spend $100 to get a free any size drink, I won’t come back again, just deleted my mobile app account.
Doesn’t display full list of syrups
A couple things I don’t like about the app is you can only customize 3 things on your order and it only has options for 10 flavors so I always have to pay for the syrup at the window
Technical Oopsie
The only screen I get when I try to order is “technical oopsie” even after logging out and back in and redownloading the app.
Online order sucks
Consistently waiting 10+ minutes after the estimated pickup time for online orders. Can’t provide feedback anywhere else in the app. Impossible to plan my morning around.
Inconsistent and expensive
Used to love going to Dutch and would go Daily. It really sucks now especially using the app. Drinks are expensive and the app promotions are not consistent. My sister and I will go together a lot but she goes more than me but I see she has different offers and more chances to earn points or bonus points and I do not get the same offers.
bella isn’t a great costumer service worker
every time I go to Dutch and Bella is the one taking orders she completely ignores my car and goes around me or she will go inside, and every time she does take my order she’s very mean, not very professional at all, she’s been doing this since she started working there, it takes me longer in the drive through as well because she refuses to take my order, sometimes i’m there 10 minutes longer because she won’t take my order, bro needs to grow up
Inconsistent options in app
The ice beverages allow you to select decaf, half decaf, or regular but the blended options don't allow for ANY choices on decaf or half-caf? This has been an issue for over a year.. disappointing
Needs an Adjustment Window
Please let us cancel mobile orders. Even if its just a 30 second window after ordering. Twice now bad cell service made it to where the store didn’t swap and I paid $20+ for drinks I couldn’t pick up but couldn’t cancel the order for. If I had a nickel for every time its happened I’d only have 2 nickels. But its weird that its happened twice
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
0%
Negative (1-2★)