Review Insights · App Store
Easy Invoice Maker App by Moon
Moon Technolabs Pvt Ltd · 1,409 ratings · ★ 4.7
4.7
★★★★★
1,409 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
9 negative reviews mention this · 30% of all complaints
★★★★★ "Deleted my app, changed names, no help. I went to open my software today and it was missing. After 30 on a chat with support they explained they renamed the software to air invoice but it WAS NOT the same app. Then they directed me here to download this app and its the same with …" - 19223
2
"invoice"
8 negative reviews mention this · 27% of all complaints
★★★★★ "Bad, bad application. It doesn't work I lost many invoices and estimates for this application and they don't solve anything or refund they want to give it's a very bad application don't use it" - kim®
3
"been"
8 negative reviews mention this · 27% of all complaints
★★★★★ "Deleted my app, changed names, no help. I went to open my software today and it was missing. After 30 on a chat with support they explained they renamed the software to air invoice but it WAS NOT the same app. Then they directed me here to download this app and its the same with …" - 19223
4
"work"
7 negative reviews mention this · 23% of all complaints
★★★★★ "estimates are disaster. not working like before" - lukasz ziecina
5
"company"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Deleted my app, changed names, no help. I went to open my software today and it was missing. After 30 on a chat with support they explained they renamed the software to air invoice but it WAS NOT the same app. Then they directed me here to download this app and its the same with …" - 19223
6
"customer"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Poor Costumer Service. I downloaded the app for a trial. I couldn’t use all the features so I decided to upgrade. Now it says I have 3 active accounts and the app still doesn’t work. Customer service was no help and stopped responding. I guess it’s time to find a…" - Woodworker 34
7
"while"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Don’t do it!. Never, under any circumstances, buy this app. There, now you’ve been warned. The devs who build this app are “feature” crazy. They constantly roll out updates that fundamentally rethink the app basics, while introducing features that absolu…" - Bad_Bandit
8
"system"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Don’t do it!. Never, under any circumstances, buy this app. There, now you’ve been warned. The devs who build this app are “feature” crazy. They constantly roll out updates that fundamentally rethink the app basics, while introducing features that absolu…" - Bad_Bandit
9
"doesn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Bad, bad application. It doesn't work I lost many invoices and estimates for this application and they don't solve anything or refund they want to give it's a very bad application don't use it" - kim®
10
"moon"
5 negative reviews mention this · 17% of all complaints
★★★★★ "They renamed old app as a Expense Tracker and uploaded the same app as a Moon Invoice name. You renamed old app as Expense Tracker and uploaded the same app as a Moon Invoice name! I though it got deleted from my mac automatically but no they jus renamed as a Expense Tracker" - mocandrei
11
"moon invoice"
5 negative reviews mention this · 17% of all complaints
★★★★★ "They renamed old app as a Expense Tracker and uploaded the same app as a Moon Invoice name. You renamed old app as Expense Tracker and uploaded the same app as a Moon Invoice name! I though it got deleted from my mac automatically but no they jus renamed as a Expense Tracker" - mocandrei
12
"without"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Don’t do it!. Never, under any circumstances, buy this app. There, now you’ve been warned. The devs who build this app are “feature” crazy. They constantly roll out updates that fundamentally rethink the app basics, while introducing features that absolu…" - Bad_Bandit
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
estimates are disaster
not working like before
En iPad
No es buena en iPad necesitan repararla
Bad, bad application
It doesn't work I lost many invoices and estimates for this application and they don't solve anything or refund they want to give it's a very bad application don't use it
Deleted my app, changed names, no help
I went to open my software today and it was missing. After 30 on a chat with support they explained they renamed the software to air invoice but it WAS NOT the same app. Then they directed me here to download this app and its the same with a bunch of changes. I've used this software for 10 years and its been great, but they keep tryign to "upgrade" and change it making it impossible to navigate and use. I will be finding another app for invoicing unless this company gets it together asap.
Poor Costumer Service
I downloaded the app for a trial. I couldn’t use all the features so I decided to upgrade. Now it says I have 3 active accounts and the app still doesn’t work. Customer service was no help and stopped responding. I guess it’s time to find a new app.
They renamed old app as a Expense Tracker and uploaded the same app as a Moon Invoice name
You renamed old app as Expense Tracker and uploaded the same app as a Moon Invoice name! I though it got deleted from my mac automatically but no they jus renamed as a Expense Tracker
Don’t do it!
Never, under any circumstances, buy this app. There, now you’ve been warned. The devs who build this app are “feature” crazy. They constantly roll out updates that fundamentally rethink the app basics, while introducing features that absolutely nobody was clamoring for. If you ignore my warning, expect relied upon workflows to be broken, hidden away, or removed entirely. As an example, they just removed my ability to email invoices through my preferred email app. In the past, I could choose between my own app and their built-in email server. Now when I use “system default” email, a miniature, abbreviated email window opens that’s neither Mail app nor Moon Invoice, and the email doesn’t even support email signatures. And if you copy all and try to paste it into a new email message, the attachment doesn’t paste. I mean, really? Data entry in this app is painful. Every single entry field is so stupid and convoluted that doing a simple single line invoice takes half an hour to complete. Not that it matters, since you can’t email it anyway. The devs seem to take joy in changing how stuff works. And then they just roll out the change without warning, as if it had always been that way. But it wasn’t! And implementing changes has consequences. Some of the changes force manual hand editing of every single customer record to function properly, like when they changed how invoice due dates work. One day out of the blue, all my invoices began being due on the creation date, instead of net 30, as it had been. But the old field where the due date used to be set was totally gone, and all records were set to same day due as creation. Do not buy this app! I know it’s cheap, but don’t do it.
Worst rip off confusing
App is so confusing and a rip off. It keeps telling me to start my free 7 day trial when It already made me pay for 2 subscriptions that don’t expire until April 2025 and September 2025. Don’t waste your time and money on this confusing app I don’t know why I stayed with this app for so long.
One of the most aggravating invoicing apps I've ever used
The iPad app is horrible. If you're entering information in portrait mode, and you spin it to landscaping, it totally deletes the editing window and everything that you just entered is completely lost. It will also reboot itself for updates while inputting information which is completely lost.
Be careful
I purchased the full version back in 2017, never had any problems, until last week. Support contacted me and they told me that my subscription was cancelled, expired. I sent back my information and recipe. After that a got multiple email letting me know that is nothing they can do, if I want to use the app I need to pay again. Juts beware that the full version will cost you more than once.
Do Not Use
THIS IS AN UPDATE TO AN EARLIER POST
I am updating this rating to warn others to beware of Moon Invoice which has such serious flaws that it is a threat to the existance of my company and could land you in legal jeprody if you use the faulty moon data in legal or tax filings. I pay for Moon's Gold program. Moon Invoice has a mobile app, a desk/laptop app and an online version. Shockingly, the three versions fail to sync with each other, and your dashboard will show you wildly differnt numbers. The web version was the worst and is off by hundreds of thousands of dollars. The desk/laptop app was the middle worst, with dozens of missing expenses that were filed on the mobile app, all of which are correctly set to back up and sync. The mobile app appears to have the most accurate data, but since data integrity protocols at MOON are non-existant, I am being forced to download the thousands of lines of entries from each data back up file into spread sheets to compare them as I have zero faith in their collective accuracy. To explain the seriousness of this data integright issue, I have use this data to file my taxes, to bill my clients, to track my invoices, and now I have to question the numbers I gave to the IRS, go back through dozens of invoices to see if I missed filing for any expenses that did not sync across the app versions and online version. The data integity is so bad, that I don't even know if I can trust what I belive to be the most up to date back up without submitting to hours of inspection and integration. I have spent many, many hours on the chat and phone with their support, and its always the same; "they need to escalate, this will never happen to you again, we are fixing that on the next update, etc. This truely seems like a fly by the seat of their pants software crew who's updates add things I do not need, while removing things that are critcally important to the way I do my invoices. I am in the process of finding another solution that I can seemlessly as possible move my several years of data to.
Origiinal Post from June 11, 2024
I have had significant problems with my Moon subscription during the last few months. The icing on the cake was when an update required an operating system upgrade that I wasn't eligible for on the computer I was using. This required purchasing a new computer to use the app, which was not idea. The program now crashes a lot and key features, such as selecting multiple expenses to make an invoice, have been disabled, with no clear guidance on how now to make invoices that include expenses. Overall I am very disapointed with both the Moon App and the customer service which always have to escalate and then ask if its ok to get back to you in 72 hours. As a small business, 72 hour disruptions are really difficult to absorb. Until Moon improves, I recommend finding another vendor for your business.
I am updating this rating to warn others to beware of Moon Invoice which has such serious flaws that it is a threat to the existance of my company and could land you in legal jeprody if you use the faulty moon data in legal or tax filings. I pay for Moon's Gold program. Moon Invoice has a mobile app, a desk/laptop app and an online version. Shockingly, the three versions fail to sync with each other, and your dashboard will show you wildly differnt numbers. The web version was the worst and is off by hundreds of thousands of dollars. The desk/laptop app was the middle worst, with dozens of missing expenses that were filed on the mobile app, all of which are correctly set to back up and sync. The mobile app appears to have the most accurate data, but since data integrity protocols at MOON are non-existant, I am being forced to download the thousands of lines of entries from each data back up file into spread sheets to compare them as I have zero faith in their collective accuracy. To explain the seriousness of this data integright issue, I have use this data to file my taxes, to bill my clients, to track my invoices, and now I have to question the numbers I gave to the IRS, go back through dozens of invoices to see if I missed filing for any expenses that did not sync across the app versions and online version. The data integity is so bad, that I don't even know if I can trust what I belive to be the most up to date back up without submitting to hours of inspection and integration. I have spent many, many hours on the chat and phone with their support, and its always the same; "they need to escalate, this will never happen to you again, we are fixing that on the next update, etc. This truely seems like a fly by the seat of their pants software crew who's updates add things I do not need, while removing things that are critcally important to the way I do my invoices. I am in the process of finding another solution that I can seemlessly as possible move my several years of data to.
Origiinal Post from June 11, 2024
I have had significant problems with my Moon subscription during the last few months. The icing on the cake was when an update required an operating system upgrade that I wasn't eligible for on the computer I was using. This required purchasing a new computer to use the app, which was not idea. The program now crashes a lot and key features, such as selecting multiple expenses to make an invoice, have been disabled, with no clear guidance on how now to make invoices that include expenses. Overall I am very disapointed with both the Moon App and the customer service which always have to escalate and then ask if its ok to get back to you in 72 hours. As a small business, 72 hour disruptions are really difficult to absorb. Until Moon improves, I recommend finding another vendor for your business.
Doesn’t work!!!
This is the worst app I’ve ever used for invoicing!! It doesn’t send out emails, you can contact customer support unless you update your plan… you can’t send via WhatsApp unless you update your plan… you can’t make any estimates unless you update your plan.. basically you can’t do anything unless you have gold status… very disappointed in this app. They also charged me twice for updating….
No answering
Iam trying to cancel the subscription for the second year!
Please cancel it and return back my money!
Waiting for your reply
This you
Please cancel it and return back my money!
Waiting for your reply
This you
HORRIBLE
To keep it short and simple, all I needed was one receipt and the fact that I could not even enter the amount without it erasing on its own or the app just asking so many questions for a simple receipt is ridiculous in my opinion
Useless
I wrote an invoice. I tried to save it and a window popped up saying that I couldn’t save it without signing up for a free 7 day subscription. I did so and when I tried to save it the same window popped up. I’d be willing to buy the subscription if it meant that I could send the invoice but that isn’t possible until the 7 days is over. Useless
Charged after canceling
Canceled before trial was up then I got a notification from apple that it was renewing
Sorry money hungry!
If you want reliability choose another app!.. This one just wants your money and for you to upgrade.. Left me hanging when I need it the most zero stars.
Cancel
To difficult to navigate app.
Locked account
I’ve been trying to unlock my account since like 3 months ago and this month I was charged and still I can’t login. The first time I tried to get help iver the website I was told that my email wasn’t on the system and how come I was charged but I’m not on the system? Next I sent an email with no response and so I’m here writing this review. Let me have to say one last thing, I used an email relayed because it is a business account and even if this gets fixed I’m not going to renew, this kind of things are inexcusable to happen for a serious company
There is no way they have that many stars
It started out as a decent app,
I paid the price for a full version by 20 something dollars, then after a couple months they kept changing the program once a week, no warning no justification every iteration worse than the last and then they cancelled the program jumbled up all my customers in contacts and decided to start charging monthly and charge per Company, their version said I had three companies and were charging me three times a monthly fee for an application that I bought out right, and it was completelyAnd other crap I hated it.
this company is a scam,
This is the worst app ever completely disappointed and scammed.
I paid the price for a full version by 20 something dollars, then after a couple months they kept changing the program once a week, no warning no justification every iteration worse than the last and then they cancelled the program jumbled up all my customers in contacts and decided to start charging monthly and charge per Company, their version said I had three companies and were charging me three times a monthly fee for an application that I bought out right, and it was completelyAnd other crap I hated it.
this company is a scam,
This is the worst app ever completely disappointed and scammed.
Prepare for disappointment
My company has used Moon Invoice for 3+ years. When it works it is a good enough system for our uses. However, there have been several occasions where an “update” caused major glitching in the system, removing tabs, forcing autofill entries and making the program miserable to try to use. When I reached out for support of these issues their inevitable response was that the next update will fix it. Then you wait either bated breath to see if the next update miraculously makes it the subpar invoicing system we sadly depend on. Often times the issue is not fixed for several updates and you waste time trying to use the product you unfortunately paid for.
The last straw was an update that made all the products disappear from the invoices and purchase orders.
We finally switched to Zoho Invoice and love it.
The last straw was an update that made all the products disappear from the invoices and purchase orders.
We finally switched to Zoho Invoice and love it.
Don’t purchase this system after you paid they will charge you again
Not recommend
VERY COMPLICATED! NEVER DID WORK!
Don’t even attempt to try this app! It’s a complete waste of time. Looks promising but could never connect even after an hours time with support! GOOD LUCK!
DONT USE THIS APP UNLESS YOU WANT IT FOREVER!
I have been trying to cancel this app for well over a year now with both the vendor and Apple. Strangely, no matter how much work I put I to cancelling, I still get charged 2,99 a month. I haven’t used it in over a year. I was finally forced to defund my PayPal account just to get out of it. Horrible app, horrible devs, horrible customer service. This company should be bankrupt by years end, the certainly deserve it.
Watch out for data loss!!! And slow support
They advertise 24/7 support and a southern california telephone number and a online chat. Phones forward overseas and rings a while and then disconnected. Chat app no one is live when ever i have used it. Emails are very slow to respond. This is now the 3rd time while trying to sync data that i have lost a bu ch of it. Now i have no way to know who owes me money or records of payment amoung other things. I cant reach anyone. Last time it happened it was the same exact issue. I liked this app but i cant handle this anymore. I need urgent support. Not hours later when i am sleeping. You cant speak to anyone live either.
Forces you to sign up before free trial
Title says it all. If I can’t try it first to see if it’s right for my business then they ain’t getting my business!
Crashing after today’s update!
Had not problems for quite a while... but now the app is not even opining after today’s update!
Paga y úsala
Hay que pagar para poder utilizarla. Considero es muy costosa. Se ve interesante pero no pude ver sus funciones porque hay que pagar antes.
Very Painful app
I’ve been using this app since the beginning of January 2024, and I can’t wait to end my subscription this December.
While the app is easy to use, it needs a lot of improvements. After reviewing other users' complaints, it seems the developers do not care.
Here are my main concerns:
1. The app does not have background refreshing. If I don’t complete writing an invoice and forget to save the task, once I leave the app for any reason and return, all my work is gone-the app resets.
2. Many times, after writing an invoice or task, it disappears for no reason.
3. If I don’t input any value into the invoice, it doesn’t save.
Overall, it needs significant improvements, and I am currently searching for a new app.
While the app is easy to use, it needs a lot of improvements. After reviewing other users' complaints, it seems the developers do not care.
Here are my main concerns:
1. The app does not have background refreshing. If I don’t complete writing an invoice and forget to save the task, once I leave the app for any reason and return, all my work is gone-the app resets.
2. Many times, after writing an invoice or task, it disappears for no reason.
3. If I don’t input any value into the invoice, it doesn’t save.
Overall, it needs significant improvements, and I am currently searching for a new app.
Do not buy this app.
If you buy Moon Invoice, you will regret it, eventually. Their whole system is non-standard and “quirky”. This quirkiness grows to major usability problems over time.
The devs regularly “fix” things that result in existing features being broken.
Substantial changes are made in this app without warning or release notes to call out major differences.
The app pesters you for a review every 5 minutes (as confirmed by the support team).
Customer support is a joke. They simply ignore messages and replies they don’t like.
Basic usability is hampered by thoughtless devs who don’t seem to understand the use of this app.
This app is relatively cheap. That is its only plus argument. Don’t buy it. Now you've been warned.
The devs regularly “fix” things that result in existing features being broken.
Substantial changes are made in this app without warning or release notes to call out major differences.
The app pesters you for a review every 5 minutes (as confirmed by the support team).
Customer support is a joke. They simply ignore messages and replies they don’t like.
Basic usability is hampered by thoughtless devs who don’t seem to understand the use of this app.
This app is relatively cheap. That is its only plus argument. Don’t buy it. Now you've been warned.
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)