Review Insights · App Store
Eatr: Tasty Cooking Recipes
Eatr · 10,058 ratings · ★ 4.6
4.6
★★★★★
10,058 ratings
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Top complaints - extracted from 87 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
28 negative reviews mention this · 32% of all complaints
★★★★★ "Money is being debited. I don't use the app, I've turned off my subscription, but the write-offs continue. There is no way to disconnect permanently. What kind of company policy is this to write off money without approval?" - Natalia .pe
2
"money"
21 negative reviews mention this · 24% of all complaints
★★★★★ "Money is being debited. I don't use the app, I've turned off my subscription, but the write-offs continue. There is no way to disconnect permanently. What kind of company policy is this to write off money without approval?" - Natalia .pe
3
"meals"
15 negative reviews mention this · 17% of all complaints
★★★★★ "Poor recipe selection and missing information. Tried this for a few days. I bought the three month sub and regret it. The recipes it is serving up are nowhere near my Keto goals. Some have 40-50 grams of carbs. And when you log meals, it doesn’t tell you what the cal/protein/fat/carb to…" - Matcha better
4
"meal"
15 negative reviews mention this · 17% of all complaints
★★★★★ "Poor recipe selection and missing information. Tried this for a few days. I bought the three month sub and regret it. The recipes it is serving up are nowhere near my Keto goals. Some have 40-50 grams of carbs. And when you log meals, it doesn’t tell you what the cal/protein/fat/carb to…" - Matcha better
5
"plan"
15 negative reviews mention this · 17% of all complaints
★★★★★ "DO NOT INSTALL THIS APP. Okay so I saw an ad for this app… going on a diet and needing meal plans obviously. And I had deleted my account because 39.99$ is RIDICULOUS! Now they won’t stop trying to charge me and my bank account is now in the process of being shut d…" - Lol_its_angieee_
6
"trial"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Very scam looking app. I wasn’t even able to move past the endless animations they have. Totally unnecessary. Don’t fall for this. They charged me $40 after the trial (that I did not use) and now waiting on a refund. Hopefully it goes through." - LunaLunera0127
7
"cancel"
12 negative reviews mention this · 14% of all complaints
★★★★★ "can’t cancel. I’ve tried for months to cancel this. Still getting charged. Beware." - howevet2
8
"charge"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Very scam looking app. I wasn’t even able to move past the endless animations they have. Totally unnecessary. Don’t fall for this. They charged me $40 after the trial (that I did not use) and now waiting on a refund. Hopefully it goes through." - LunaLunera0127
9
"scam"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Very scam looking app. I wasn’t even able to move past the endless animations they have. Totally unnecessary. Don’t fall for this. They charged me $40 after the trial (that I did not use) and now waiting on a refund. Hopefully it goes through." - LunaLunera0127
10
"work"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Would be nice if it worked.. Meals are limited, and you cannot clear the shopping cart which is the best feature of an app like this. Bit everything you put into the cart stays on there forever, rendering it useless. And I’ve been denied a refund from Apple." - cutes22
11
"charged"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Very scam looking app. I wasn’t even able to move past the endless animations they have. Totally unnecessary. Don’t fall for this. They charged me $40 after the trial (that I did not use) and now waiting on a refund. Hopefully it goes through." - LunaLunera0127
12
"recipes"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Just zero. I didn’t even get to the recipes - just a pointless intro you can’t skip and a ton of useless questions you can’t skip either." - L.T.1209
📋 All 87 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very scam looking app
I wasn’t even able to move past the endless animations they have. Totally unnecessary. Don’t fall for this. They charged me $40 after the trial (that I did not use) and now waiting on a refund. Hopefully it goes through.
Just zero
I didn’t even get to the recipes - just a pointless intro you can’t skip and a ton of useless questions you can’t skip either.
Money is being debited
I don't use the app, I've turned off my subscription, but the write-offs continue. There is no way to disconnect permanently. What kind of company policy is this to write off money without approval?
can’t cancel
I’ve tried for months to cancel this. Still getting charged. Beware.
They lie
Cancelled subscription 30 min. After signing up because it was so expensive and I was told it would be cancelled now they are trying to charge my CC again.
And when you call there # it comes up as United Emirates in Dubai and it’s only a recording.
And when you call there # it comes up as United Emirates in Dubai and it’s only a recording.
Cancellation of service
Ive been trying to cancel this app service, the app wont allow me too, tried emailing the company no response.
Poor recipe selection and missing information
Tried this for a few days. I bought the three month sub and regret it. The recipes it is serving up are nowhere near my Keto goals. Some have 40-50 grams of carbs. And when you log meals, it doesn’t tell you what the cal/protein/fat/carb totals are for the individual ingredients or elements of the dish, so I have no insight how to make improvements. It just updates the daily totals. Pretty big product design miss. ChatGPT and Grok do a much better job and will offer feedback on my performance.
Keeps booting me out
Too slow. Very clunky
Would be nice if it worked.
Meals are limited, and you cannot clear the shopping cart which is the best feature of an app like this. Bit everything you put into the cart stays on there forever, rendering it useless. And I’ve been denied a refund from Apple.
Poor subscription and billing support
Lack of full disclosure on which credit card is associated with a subscription and despite cancellation on the day of renewal, no refunds are provided.
THIS APP IS A SCAM
I canceled my subscription months ago and I’m they are still taking money out of my account. DO NOT WASTE YOU MONEY. THIS APP IS A SCAM.
just an awful app
ten thousand animations at the start, then starts to ask you 999 questions
at least make an option to skip it, it’s very annoying
at least make an option to skip it, it’s very annoying
Not as advertised
Bought subscription for the Ai capabilities. Does not work. Tried on 4 different meals and it couldn’t identify a mushroom or anything else for that matter. Waste of $20
SCAM
They charge you $40 after cancelling your subscription and say it’s impossible to refund you. Complete scam. Stay away at all costs
DO NOT INSTALL THIS APP
Okay so I saw an ad for this app… going on a diet and needing meal plans obviously. And I had deleted my account because 39.99$ is RIDICULOUS! Now they won’t stop trying to charge me and my bank account is now in the process of being shut down due to so many fraudulent charges! DO NOT I repeat DO NOT install this app. They don’t answer the phone and it is not U.S. based so they won’t even answer the phone! Complete nightmare! STRAIGHT AVIOD! They took 80 out of my account! BS!
Problem not getting any food receipt
I paid for trial for one month. And I uploaded the application. But I didn’t receive any single food receipt!!
7 day free trail is a joke
I wanted to try it before I committed and they offered a 7 day free trail I found it wasn’t for me I just wanted higher protein meal ideas I didn’t really want to have to pay for the whole thing I canceled it the next day, but was still charged for a two or one month subscription disputed the charge twice with no luck. 25 bucks I’ll never get back
DO NOT WASTE YOUR MONEY
I paid 39.99 for the yearly subscription, everything was working fine till a couple weeks later it kicks me out of my account and says I don’t have a membership with them. I tried logging back into my account and it keeps saying my Gmail isn’t registered with them. I’m so frustrated and irritated with this stupid app. Wasted my time and money.
FRUSTRATED
I keep getting an attempt charge for you all and cannot find a number to call you all. Stop trying to charge my card.
Scam!!!!
They advertise for a deal and free trial and immediately charge you that same purchase instead of the free trial. I immediately cancelled on my apple settings. DO NOT GET THIS APP
Charged without consent and refund denied
I was charged for a subscription that I did not clearly authorize. I only intended to use a trial, but I was billed anyway.
I contacted support requesting a refund, but my request was refused without a clear or reasonable explanation. I believe this is unfair and misleading for users.
There was no transparent communication about the charges, and I feel the subscription terms were not clearly presented.
I am very disappointed with this experience and do not recommend this app.
I contacted support requesting a refund, but my request was refused without a clear or reasonable explanation. I believe this is unfair and misleading for users.
There was no transparent communication about the charges, and I feel the subscription terms were not clearly presented.
I am very disappointed with this experience and do not recommend this app.
I chose carnivore diet-it gave me a dish with rice
You know this is kind of useless if you tell it dietary needs and complete just ignores it. I would like a refund
Fundamental Mismatch Meal Plan and Macros
Created macros and then every recipe for the day was 50-75% fat, 20-25% carbs and protein each. Wasn’t even giving recipe meal plan that adhered to its own recommended macro levels
Служба поддержки не отвечает
Оплатила программу, но когда присылают ссылку на подтверждение- выдает ошибку , так раз 10 подряд , писала в поддержку- не отвечают
Not Worth the Money
The AI Calorie counting is very inaccurate and inflexible, and the meal planning is not what I thought it would be. You can’t write in your own plan, it only allows for their recipes to be added to the meal plan. Not worth the money, super disappointed and they won’t give me a refund.
Sketchy Billing
I signed up for the yearlong plan with a promotion for $19.99. Im thinking okay, awesome! Then a couple days later there was an attempt to charge my card $39.99. Thankfully my bank flagged it as fraud and I wasn’t charged. Immediately canceled my subscription. Not sure what that was about but really not cool if they’re doing shady things like that
Do not recommend
They ignore you when you send a request to cancel. And then they have the audacity to charge not only the $19.99, but an additional $39.99. And still, after several emails, there are no responses I do not recommend this product at all. buyer beware
It must just be me…
I have been so annoyed using this app. First, I didn’t get my free-week trial. Then, I put all my preferences in and the meals it suggested did not match what I was looking for at all. I was looking for quick dinner meals and it suggested Oatmeal Rolls, which how is that dinner, and they were supposed to take 2.5 hours.
I also wanted budget friendly and every day every meal is different. I guess I want more of a meal prep option, like I can make something on Sunday and eat it everyday for breakfast, etc.
I had it create a meal plan and I had to go in and change every meal because what they were suggesting was just not going to work. I am trying to save time/money and eat macro packed meals.
What is prompting this review is that I opened the app to make dinner tonight and my meal plan, that took so long to put together, had completely disappeared. If I could get my 25 dollars back and find a new app I would love that.
I also wanted budget friendly and every day every meal is different. I guess I want more of a meal prep option, like I can make something on Sunday and eat it everyday for breakfast, etc.
I had it create a meal plan and I had to go in and change every meal because what they were suggesting was just not going to work. I am trying to save time/money and eat macro packed meals.
What is prompting this review is that I opened the app to make dinner tonight and my meal plan, that took so long to put together, had completely disappeared. If I could get my 25 dollars back and find a new app I would love that.
Inaccurate
It might be operator error on my part, but whenever I scan food or scan the barcode, it gives me everything in Spanish even though I have selected English for the language. The calorie count is also way off.
Terrible
They charge me money without my consent and they never responded to my mails to cancel the subscription. I’m the app when you go to the subscription page it goes blank so you can not cancel it.
DO NO DOWNLOAD!
this app is a scam! It is a website set up to steal money. there is no customer service and the help website doesn't exist.
DONT USE
This FRICKING app doesn’t work I tried it and it took forever to load and never worked so bad review for you because this is a stupid app do not use
Do not download!
You cannot cancel! They never respond to your requests, they tell you to cancel through Apple only it doesn’t show up. This is a scam!
This is useless
I paid$19.99 for four weeks and could not use the app unless I paid a further $39.99. Buyer beware and stay away from this
Wrong charge
Well, I haven’t used it yet but they offered me the plan at a price and I was charged more than double the same amount, when I try to contact them so that it is resolved I can’t, because there is no kind of contact from them, I hope they improve this, I feel very disappointed
Not worth it
Don’t bother
Horrible customer service
I have sent at least five or six emails asking for someone to help me with my subscription. At this point I just want to cancel it, but I am not able to do that in the app. When I open the manage subscription within the app, the page is blank and allows me to do nothing. I am at the point where I am probably going to call my bank to stop any future charges! Your lack of customer service and response time is terrible!
Cant cancel my subscription
There is no place in the app to cancel my subscription. I even looked on im apple subscriptions to cancel from there and cant. Wrote them and they said I need proof that I cancelled it on my end with a screenshot. I just want my money back.
Doesn’t even work
When I try and make a meal plan for a week or even a couple days and go to create it doesn’t do anything. I’ve tried restarting the app doing less days and meals and still nothing.
TRASH
The app sucks. It sound to good to be true and it is. The tracking calories is so stupid and hard I can’t be specific with what brands and measurements also the “meal plans” are ridiculous and not regulated by all the information i originally provided. Like I said I don’t like mushrooms the first meal I try’s to give me is a mushroom quiche. It’s just not good.
No response from customer service
I’ve been trying to reach out about cancelling my subscription and I have yet to get response. I have tried cancelling it on my own but hoes blank when I click on manage subscription. Subscribers be aware.
scam
I signed up for one day and it wouldn’t let me do anything on the app or cancel my subscription. I tried to email but I got no reply. I’m scared that they still have my card info
Very disappointed.
I signed up through their website and later discovered that it is impossible to cancel the subscription. The subscription management page in the app is blank and does not work.
Support keeps sending automated replies without actually helping.
I was charged even though I tried to cancel and do not use this app at all. This experience feels misleading and untrustworthy.
Support keeps sending automated replies without actually helping.
I was charged even though I tried to cancel and do not use this app at all. This experience feels misleading and untrustworthy.
This is nonsense and lie.
First, if you change your mind they will never refund you. What they offered to me instead a lifetime membership. Which I don’t want. They told me the tail story that because I bought the app through Apple Store they can’t refund. Can you imagine this nonsense?
This app is very raw and useless. You need to quit your job and just play the whole day with this app. What I said it is raw? Because from time to time(every 3 minutes) it became non responsive. So there are bugs and a lot of them.
The next issue is you must be the chef to prepare all these recipes even if you put that you are a beginner in cooking.
It is too complicated for normal people who just want to log their meals and count calories, protein, fat and etc.
I could continue but I think it is enough to stay away!
This app is very raw and useless. You need to quit your job and just play the whole day with this app. What I said it is raw? Because from time to time(every 3 minutes) it became non responsive. So there are bugs and a lot of them.
The next issue is you must be the chef to prepare all these recipes even if you put that you are a beginner in cooking.
It is too complicated for normal people who just want to log their meals and count calories, protein, fat and etc.
I could continue but I think it is enough to stay away!
SCAM
Unable to manage subscription in the app and is not listed under subscriptions in app store either. Customer service is just automated replies and I have been charged multiple times for different amounts!
SCAMMERS!!!!!!
I agreed to their 3 month subscription for $25 and THEY BILLED ME $57!!!! This app is a SCAM!!!!! They refuse to refund me!!!!!!
Won’t let me rate 0 stars
Horrible app - it asks all the meal preferences, then COMPLETELY and TOTALLY ignores them - ciabatta bread (only) for breakfast when 0 carbs selected.
Trash - do not waste your money
Trash - do not waste your money
Won’t let me manage subscription from the app
I want to cancel the auto renewal and the app won’t let me manage my subscription. The subscription page shows up as blank
Can’t cancel
I have reached out to this company three times and they have been unhelpful in canceling a subscription I never even agreed to. Be careful, you’ll be locked in paying $40 a month. Terrible customer service
TERRIBLE
If I could give 0 stars I would. I did not like the app and canceled within the trial period and they continued to CHARGE ME WITHOUT PERMISSION. This is a god awful app with the meals tasting terrible and I’m actually a good cook. No flavor in anything. My family and I hated this app
+ 37 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)