Review Insights · App Store
eDreams: Flights, hotels, cars
eDreams · 48,992 ratings · ★ 4.5
4.5
★★★★★
48,992 ratings
🎯 Build a better version
Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
19 negative reviews mention this · 32% of all complaints
★★★★★ "robbery service. They quietly sing you up for a paid service that is useless and it is impossible to delete the payment method or your data," - anonim22888222
2
"scam"
17 negative reviews mention this · 28% of all complaints
★★★★★ "Scam. Прайм-ловушка.Не видитесь,что можно отменить подписку в любое время.Отключить практически невозможно!Карта не удаляется из профиля.Остановить списания можно только через банк,с жалобой на scam👎🏻" - Let’s 400
3
"cancel"
17 negative reviews mention this · 28% of all complaints
★★★★★ "Do not sign up for their membership no matter what. Never ever sign up for their useless membership i have cancelled it they are still changing card every month and you can’t cancel yourself or they have hide it somewhere, i called and cancelled with the rep and still card getting charged ev…" - Kannu-Jay
4
"membership"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Do not sign up for their membership no matter what. Never ever sign up for their useless membership i have cancelled it they are still changing card every month and you can’t cancel yourself or they have hide it somewhere, i called and cancelled with the rep and still card getting charged ev…" - Kannu-Jay
5
"money"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Beeare!! Prime Unauthorized deduction!!!. Why you kept on deducting my card for prime subscription when i did subscribe it?!!!! Give me my money back!!!! It’s been 6months you guys stealing money from me!!! No even support to contact to complain this scammed you are doing!!!!" - Lovelyfrey26
6
"prime"
15 negative reviews mention this · 25% of all complaints
★★★★★ "Beeare!! Prime Unauthorized deduction!!!. Why you kept on deducting my card for prime subscription when i did subscribe it?!!!! Give me my money back!!!! It’s been 6months you guys stealing money from me!!! No even support to contact to complain this scammed you are doing!!!!" - Lovelyfrey26
7
"flight"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Tickets ended up costing more than going directly to airline. Initially I bought tickets with their FLEX service and PRIME membership, after I had a medical emergency I tried to contact them to get the change for my departure. I got a call and asked to pay 57$ for the change, so I did, then they said…" - NotJoseeee
8
"customer"
13 negative reviews mention this · 22% of all complaints
★★★★★ "I strongly believe eDreams is a scam.. I strongly believe eDreams is a scam. I recently paid for a Prime membership that is supposed to be valid until next year. However, after canceling the auto-renewal, I was immediately blocked from using any Prime benefits - even though I a…" - SalmeronL
9
"customer service"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Very bad customer service. If you are in the USA, please do NOT subscribe to this app. Trying to contact customer support is extremely frustrating and expensive. They don’t offer a toll-free number or even a proper U.S.-based contact line. You end up spending a sign…" - Mk$&@p
10
"subscription"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Beeare!! Prime Unauthorized deduction!!!. Why you kept on deducting my card for prime subscription when i did subscribe it?!!!! Give me my money back!!!! It’s been 6months you guys stealing money from me!!! No even support to contact to complain this scammed you are doing!!!!" - Lovelyfrey26
11
"edreams"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Be careful - Not honest. I’ve paid their prime membership for about two years and use them on several occasions. It works well until you have any type of issue arise. I needed to cancel a reservation and I canceled it in time according to the hotel however eDreams …" - AalexaS
12
"refund"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Be careful - Not honest. I’ve paid their prime membership for about two years and use them on several occasions. It works well until you have any type of issue arise. I needed to cancel a reservation and I canceled it in time according to the hotel however eDreams …" - AalexaS
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam
Прайм-ловушка.Не видитесь,что можно отменить подписку в любое время.Отключить практически невозможно!Карта не удаляется из профиля.Остановить списания можно только через банк,с жалобой на scam👎🏻
Do not sign up for their membership no matter what
Never ever sign up for their useless membership i have cancelled it they are still changing card every month and you can’t cancel yourself or they have hide it somewhere, i called and cancelled with the rep and still card getting charged every month. I have to cancel my card and file dispute on my credit card. Everyone stay away……. I will never book again with this company.
Beeare!! Prime Unauthorized deduction!!!
Why you kept on deducting my card for prime subscription when i did subscribe it?!!!! Give me my money back!!!! It’s been 6months you guys stealing money from me!!! No even support to contact to complain this scammed you
are doing!!!!
are doing!!!!
Pésimo servicio e intento de estafa
Mal, te quieren enganchar por todo un año de servicio que no te aclaran y el servicio es pésimo!!!
robbery service
They quietly sing you up for a paid service that is useless and it is impossible to delete the payment method or your data,
The worst travel service ever!!
I used this app once and mistakenly subscribed to their membership, thinking I could cancel it at any time. However, it took several calls and emails, only to end up speaking with robots or agents who could not communicate clearly in English.
The last time I attempted to cancel this garbage service, which has been charging me monthly for more than a year, the agent said, “Oh, so $10 a month is too much for you, huh?” and laughed. I felt extremely disrespected.
I was recording the call, and they were constantly trying to avoid canceling the service, which was the entire purpose of the call. I am now trying to remove this charge from my credit card, and I will probably pursue legal action regarding the way the agent spoke to me.
Please be aware before using this app. In my experience, it is a total scam.
The last time I attempted to cancel this garbage service, which has been charging me monthly for more than a year, the agent said, “Oh, so $10 a month is too much for you, huh?” and laughed. I felt extremely disrespected.
I was recording the call, and they were constantly trying to avoid canceling the service, which was the entire purpose of the call. I am now trying to remove this charge from my credit card, and I will probably pursue legal action regarding the way the agent spoke to me.
Please be aware before using this app. In my experience, it is a total scam.
Delete my account
This is a scam i did not sign up from a year plan for app i never used . There is no option to delete this account and to remove my bank card information which is not rightas i dnt use this application. Its useless and you are taking my money for nothing
Be careful - Not honest
I’ve paid their prime membership for about two years and use them on several occasions. It works well until you have any type of issue arise. I needed to cancel a reservation and I canceled it in time according to the hotel however eDreams refused to refund me the full amount and withheld almost $400. They continue to blame it on the hotel, even though the hotel has sent me documentation showing that the hotel refunded the full amount.
Tickets ended up costing more than going directly to airline
Initially I bought tickets with their FLEX service and PRIME membership, after I had a medical emergency I tried to contact them to get the change for my departure.
I got a call and asked to pay 57$ for the change, so I did, then they said they had a system error and couldn’t change the ticket, I tried to get a solution working for a whole week with no resolution until finally my flight left and they never came with a solution.
Then they said because my flight had already departed the flex service was void, WHEN THEY DIDNT EVEN GET IT TO WORK THE FIRST TIME.
I got a call and asked to pay 57$ for the change, so I did, then they said they had a system error and couldn’t change the ticket, I tried to get a solution working for a whole week with no resolution until finally my flight left and they never came with a solution.
Then they said because my flight had already departed the flex service was void, WHEN THEY DIDNT EVEN GET IT TO WORK THE FIRST TIME.
Arbitrary charges
Beware of annual fees, even if you don’t use the service. When I found out and canceled. They refuse to issue a refund.
IT’S A SCAM! BEWARE!
Just don’t, it’s a scam!
LADRONES
Cobran una suscripción a “prime” sin autorización de nadie. En ningún momento acepté ese servicio y hoy me despierto con un cobro de mi tarjeta por 99.99€. Llamo para cancelar la suscripción y nunca responden, son unos estafadores
Prime Membership Scam
Booked a flight on edreams not realizing they signed me up for “prime” billing my card $69 annually. Never used the service again but realized 3 years later they’d been charging me and now $89. Called them to cancel their “service” within an hour of seeing their new membership fee but they refused to issue a refund for the coming year of “service” I don’t want and can’t use. Not a trustworthy company. Avoid at all costs.
I strongly believe eDreams is a scam.
I strongly believe eDreams is a scam.
I recently paid for a Prime membership that is supposed to be valid until next year. However, after canceling the auto-renewal, I was immediately blocked from using any Prime benefits - even though I already paid for a full year.
Every time I try to book a hotel with a Prime discount, I get an error message and cannot complete the reservation. So basically, I paid for a service that I cannot use.
This is extremely misleading and unfair. Customers should be able to use what they have already paid for, regardless of subscription cancellation.
Very disappointed. I would not recommend this platform to anyone.
I recently paid for a Prime membership that is supposed to be valid until next year. However, after canceling the auto-renewal, I was immediately blocked from using any Prime benefits - even though I already paid for a full year.
Every time I try to book a hotel with a Prime discount, I get an error message and cannot complete the reservation. So basically, I paid for a service that I cannot use.
This is extremely misleading and unfair. Customers should be able to use what they have already paid for, regardless of subscription cancellation.
Very disappointed. I would not recommend this platform to anyone.
Scammers
Scammers
Egregiously horrible
Absolute dogshid
Very bad customer service
If you are in the USA, please do NOT subscribe to this app.
Trying to contact customer support is extremely frustrating and expensive. They don’t offer a toll-free number or even a proper U.S.-based contact line. You end up spending a significant amount of money just trying to reach someone.
Even when you do get through, they transfer you from one department to another with no real solution. I am still struggling to get a refund, and the process has been exhausting.
What’s worse is that if your call gets disconnected, they won’t call you back. This makes the whole experience feel very unprofessional and poorly managed.
Overall, this has been a terrible experience. I would strongly advise others in the U.S. to avoid using this service.
Trying to contact customer support is extremely frustrating and expensive. They don’t offer a toll-free number or even a proper U.S.-based contact line. You end up spending a significant amount of money just trying to reach someone.
Even when you do get through, they transfer you from one department to another with no real solution. I am still struggling to get a refund, and the process has been exhausting.
What’s worse is that if your call gets disconnected, they won’t call you back. This makes the whole experience feel very unprofessional and poorly managed.
Overall, this has been a terrible experience. I would strongly advise others in the U.S. to avoid using this service.
Sneaky subscription and sneaky cancellation tactics, avoid
Avoid, you will get subscribed without you noticing and then cancellation takes you in loops
They’re blatantly stealing from me
They screwed up my flight so and don’t have a functioning support system so I never got that refunded. I canceled my membership and just found out they’ve been STEALING from me still
Do NoT Stay At Howard Johnson Hotel
eDream is a great site for deals however the Wyndham Howard Johnson Hotel in Mission Valley,Ca.was definitely the worst ever. The room was not clean, the knob for the shower was broken, toilet seat was cracked & this morning there was a roach crawling on the wall. If I had to rate this hotel it will get a -1 please take this hotel off the list of hotels
Scam
Terrible app scammers who will take your money and not refund you
Very bad service
Very confusing, you don’t get travel information in an easy to use format. I had to cancel my flight and I did it through them but they never even canceled it with the flight agency and I ended up not only not receiving flight credit but owing Latam airlines almost 500 dollars for the flight “not being canceled”. I do not recommend this app at all.
App
It very very BAD APP. I cancel it, but it’s still charging money.!
Scam
I suscribed to their Prime about a Year ago, the only way to cancel it is trough phone call wich they never answer and don’t mind leaving you Waiting for Hours. I’m still paying and they still Robbing me.
👎🏻 unsubscribe pleaseeee!!!
I subscribed to eDreams Prime at the beginning of the year and have tried to cancel the subscription.
Since then, I have been charged several times a month without my authorization.
The customer service number does not work, so it is impossible to cancel correctly.
The experience has been very negative and misleading.
I do not recommend this application. Be very careful before subscribing.
And to top it off, they answer me to use the same way. I just want to cancel the subscription. Point
1 march again you are taking my money . There is no way to unsubscribe hell!!!
Since then, I have been charged several times a month without my authorization.
The customer service number does not work, so it is impossible to cancel correctly.
The experience has been very negative and misleading.
I do not recommend this application. Be very careful before subscribing.
And to top it off, they answer me to use the same way. I just want to cancel the subscription. Point
1 march again you are taking my money . There is no way to unsubscribe hell!!!
do not book with them!!!
i booked a flight with them and paid extra for a carry on luggage. when i went to check in with the airline, my extra luggage didn’t show up anywhere. i tried to get in touch with their customer service but its literally nonexistent. i ended up paying $70 more for my bag. this website is evil do not trust them. book with literally anyone else.
HORRIBLE COMPANY
ALWAYS PUSHES TO UPCHARGE YOU TO THEIR PREMIUM SERVICE, SENDS FAKE FLIGHT UPDATES THAT CAUSE US TO MISS OUR FLIGHT EVEN OUR AIRLANE SAID PEOPLE HAVE HAD A LOT OF PROBLEMS WITH THIS COMPANY RECENTLY STAY AWAY YOU WILL REGRET IT!
India scam
STOP!!!! Don’t download this application. Bunch of Indian scammers. A travel agency running on taking advantage of subscriptions that you don’t know of its existence runs about $80 annually.
Scam
This company uses fake free trials then will charge you for it claiming you have already had a free trail before. It’s despicable. In the cesspool that is travel booking websites, eDreams stands out as one of the scummiest.
This is robbery
The worst app ever. I paid $149 for a ticket, but when the trip was canceled, they only refunded me $67. This is the first time I've experienced such a loss when returning a ticket!
Great until something goes wrong.
Booked a hotel through eDreams. The hotel room had a non-working refrigerator, we were moved between multiple rooms, and ultimately checked out the same day because the issue couldn’t be resolved. The hotel confirmed the amenity failure in writing and advised eDreams to contact them for refund approval. eDreams refused to cooperate and defaulted to policy language instead of addressing a documented service failure. When something goes wrong, expect scripts, delays, and zero accountability. Use at your own risk.
Never use
I had an international flight that I was forced to download this app to check in with. When I finally was able to check in, it said they would send it to me eight hours before the flight. So I go to sleep thinking I’m going to get it. Then I wake up for my morning flight and it says check-in denied and customer support told me I would have to check in at the airport. Absolute nightmare.
Worst and Scam Prices
Customer service literally told me on the phone they sold my ticket! I’m sure calls are recorded so I can’t lie! This is fraudulent! This is my first time ever doing a review on App Store and that’s because I’m so upset and frustrated at this customer service team. I froze a flight price hoping to purchase within the three days time frame. Tell me why they expired the price and told me to do a new search knowing the prices are higher! I told the lady I want my membership canceled and I waited for so long on the phone only for them to try to convince me to keep my membership! No I’m canceling it! I DO NOT RECOMMEND THEM
Ram
Bunch of cheats.. they force you into membership with fakes fares that don’t go through., but by then U have already signed up for membership.. they don’t even send monthly emails of charge. Just sneak charge onto ur card.. U will only realise charge if you are meticulous abt charges on ur cards..
Fly
I made the change of my flight from December 31 to this date and I didn't get the change (obviously I bought the flight with the flight change insurance cancellation) they just never made the change. I mean, they didn't fulfil the deal and I had to buy the flight again.!
Don’t Do It
Don’t Do It
You never ending up sale 😡
This site is the worst. They never stop trying to upsell you. Nothing is there to help you - - everything there to get you to spend more money. Very annoying.
scam
auto renews membership and very difficult to cancel. not worth it
BEWARE
SCAM Alert! Dishonest Business Practices! Hidden monthly subscription when you purchase though them and the WILL NOT cancel it. You have to go through your bank to cancel.
Worst travel assistance EVER!
Don’t, just don’t. They take your money then perform horrible. You cannot cancel your “membership” in the app, despite assertions that you can. The “contact us” button results in . . . nothing. If you call the customer service phone numbers they are highly likely to hang up on you before connecting you to any assistance. I told a friend about my experience and they agreed that Edreams is the WORST TRAVEL AGENCY EVER!
Disgusting
Nothing in this app or website works. I can see my booking on the phone app but can’t see my booking on the site. I wanna cancel it. The screen goes blank every time. I’m a prime member. It says ‘VIP’. There’s nothing VIP about me to it. It doesn’t even let me chat. I’m CANCELING MY MEMBERSHIP. Uninstalling this app.
Total SCAM
the prime membership is a total scam, impossible to cancel. tried to contact them in multiple occasions and didn’t want to cancel my subscription.
the worst thing is that i finally could “cancel” my subscription through the app and this month this they swallowed money from my card, when thief say the subscription was cancelled.
the worst thing is that i finally could “cancel” my subscription through the app and this month this they swallowed money from my card, when thief say the subscription was cancelled.
No completan mi viaje
Ya es la segunda ocasión que me sucede que confío en esta aplicación y me deja tirado en el Aerepuerto
Predatory practices with a ton of Indians you can’t understand on the phone
Don’t recommend
Scamers
Do not, and i repeat DO NOT book a ticket with them or get eDreams prime or use their 15 day free trieal. They are scamers, and they wont let you to cancel your subscription at all, always offer you more and more and try to take your money as much as they can. Im currently having trouble contacting them and they haven’t even sent me my ticket.
Worst company ever.
Worst company ever.
Horrible!!!
Do not pay for their prime membership. I had it for two years and the only thing it’s brought on is a headache and money loss. They guarantee credit upon cancellation, it takes them forever to process it. Once they did process it I only have a couple of days to use it and it’s not giving me the option to use it at all. Customer service is ridiculous (there were a few nice people) but in general they can’t/wont help, and some of them don’t even speak English well enough for you to understand them. Argumentative. Overall just a horrible experience. In order to cancel your Prime membership they make you call, you can’t do it online like the app suggests. App and website are also not aligned. Save yourself the trouble and book with someone else.
Never download this App!
They convinced me to join Prime rather than request a refund. Now, one year later, to CANCEL “Prime,” you must phone them! They promised “60-second” waiting time. Now I’m on an endless HOLD.
Worst Customer Service Ever
I spent a week calling them every day trying to reschedule my flight (which I paid extra money for flexibility) only for them to delay until my flight had passed. Worst customer service experience of my life.
Does not save you money
They claim to save you money on all flights, when they actually don’t. Even with the prime membership it is still cheaper to book directly with the airline instead. I also had numerous flights get declined when purchasing and customer support was not helpful when attempting to get a refund or rebook.
EC
Worst customer service experience. I had waited 8 hours to talk to a “human colleague” of theirs. They don’t tell you how many people are in front of you in the queue and how long the wait might be. They just tell you to wait on the page until someone connects so you never know when you will talk to someone.
When you do connect, they wait for 2 minutes and disconnect if you don’t answer. So the wait continues.
When I finally connected, I asked if I can get a refund of the check in baggage I purchased from edreams for my flight. On the airline page, they were selling it for 40 euros when edreams were selling them for 95 USD. They refused to refund and asked why I’m sad about paying only 95 usd for the baggage. This was non sense because the flight ticket itself was cheaper than the check in baggage. They are charging more for the check in baggage than the actual person on the flight. The representative I talked to was very rude with her words and am unhappy with the experience.
When you do connect, they wait for 2 minutes and disconnect if you don’t answer. So the wait continues.
When I finally connected, I asked if I can get a refund of the check in baggage I purchased from edreams for my flight. On the airline page, they were selling it for 40 euros when edreams were selling them for 95 USD. They refused to refund and asked why I’m sad about paying only 95 usd for the baggage. This was non sense because the flight ticket itself was cheaper than the check in baggage. They are charging more for the check in baggage than the actual person on the flight. The representative I talked to was very rude with her words and am unhappy with the experience.
+ 10 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
2%
Neutral (3★)
10%
Negative (1-2★)