Review Insights · App Store
Empower ®
Empower Retirement, LLC · 392,758 ratings · ★ 4.8
4.8
★★★★★
392,758 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
25 negative reviews mention this · 37% of all complaints
★★★★★ "Login fails always!. Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!" - Prod tester
2
"account"
21 negative reviews mention this · 31% of all complaints
★★★★★ "New update kicked me out. Noticed 4 days ago is a biometric update and I’m no longer able to get into my account. Please fix this!!" - Beast sniper 24
3
"login"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Login fails always!. Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!" - Prod tester
4
"empower"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Used to be a good app.. At one time this app was great. Then it was no longer able to get my mortgage information from Fifth Third Bank. Now I can’t log on at all. It says call technical support, but no number is provided. When I try calling Empower support number…" - Rick M2013
5
"doesn"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn’t work consistently. Empower / Personal Capital app team keeps messing with good things and break it consistently. I am looking to move to Monarchy or Copilot." - nocopbutacop
6
"work"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn’t work consistently. Empower / Personal Capital app team keeps messing with good things and break it consistently. I am looking to move to Monarchy or Copilot." - nocopbutacop
7
"terrible"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Login fails always!. Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!" - Prod tester
8
"latest"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Login fails always!. Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!" - Prod tester
9
"face"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Login fails always!. Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!" - Prod tester
10
"since"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Please fix Face ID and TSP. Love this app for the most part. Over the years, since they bought Personal Capital, they’ve made the dashboard much quicker to update which is much appreciated. Love watching my net worth increase over time. However, ever since the Junet…" - Ndustrialhippie
11
"been"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Please fix Face ID and TSP. Love this app for the most part. Over the years, since they bought Personal Capital, they’ve made the dashboard much quicker to update which is much appreciated. Love watching my net worth increase over time. However, ever since the Junet…" - Ndustrialhippie
12
"working"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Face iD not working. June 24 2026. Face iD not working. June 24 2026. Need to fix!" - Mattwb1
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Login fails always!
Following the latest (forced!) update, i’m nolonger able to login using touchid or faceid…rendering the app worthless. I save time by using the web app! So sad. Terrible quality!
Used to be a good app.
At one time this app was great. Then it was no longer able to get my mortgage information from Fifth Third Bank. Now I can’t log on at all. It says call technical support, but no number is provided. When I try calling Empower support number I found online no one seems to know what is going on or how to help. Very disappointing.
Doesn’t work consistently
Empower / Personal Capital app team keeps messing with good things and break it consistently. I am looking to move to Monarchy or Copilot.
No Access - Horrible Service
I've had my funds here for about 20 years and your update has locked me out and does not even recognize my social. Nice work.
New update kicked me out
Noticed 4 days ago is a biometric update and I’m no longer able to get into my account. Please fix this!!
Constantly Prevents Logins
Truly unacceptable how often this terrible app prevents logins for various reasons (constant maintenance, bugs, failures, etc.). Such a horrible app for that alone.
App keeps closing out
If I could finish creating an account without the app crashing that would be nice
Garbage
I will be removing my funds from this garbage company. This app constantly crashes.
Please fix Face ID and TSP
Love this app for the most part. Over the years, since they bought Personal Capital, they’ve made the dashboard much quicker to update which is much appreciated. Love watching my net worth increase over time.
However, ever since the Juneteenth update, Face ID has been broken, shoots an error message. Ironically, if I try to sign in with a password, which also uses Face ID, it signs in fine. But that takes more time and taps to do. The app also doesn’t sync with TSP anymore even after the 2-factor authentication. Please fix.
However, ever since the Juneteenth update, Face ID has been broken, shoots an error message. Ironically, if I try to sign in with a password, which also uses Face ID, it signs in fine. But that takes more time and taps to do. The app also doesn’t sync with TSP anymore even after the 2-factor authentication. Please fix.
Face iD not working. June 24 2026
Face iD not working. June 24 2026. Need to fix!
Apps not working
App hasn’t been working for a week now. I even updated it. Nothing.
Face ID
Can’t log in with Face ID. Gives error message
Update Crashed the Login
After using this app for years, they required an app update. The new app will not login and I am unable to reach customer service. I would change this review once they resolve the issue but it’s been a bit.
Latest version blocks login
No longer can login from app. Works fine from web.
Can’t even use it
Indefinitely buffers after logging into, and verifying, my bank account info
You broke it
Like so many others I can’t login since the last update. Face ID is green saying all ok but the app says I’m not recognized. Please fix it.
Update locked me out
Like others are saying, this new update broke my ability to login completely. I’m supposed to contact a representative, but no info about who or how?
New update broke app
Can’t login after the update
FaceID Broken
I no longer can login with FaceID. Keeps saying I need to call. Maybe I should just cancel my account instead? If I have to call this account is going to be deleted.
Fix your app, who tested? Probably some AI slop, get your life together. You have one job, make sure the App can login is so basic…
Fix your app, who tested? Probably some AI slop, get your life together. You have one job, make sure the App can login is so basic…
Access Issues A lot
Always some issue accessing my account
Asking for SSN
Why does the latest Update started asking for SSN? I cannot login anymore. I’ve been using this app for 5 years. If this does not get fixed. I’ll leave.
Sloppy
App has gone way downhill since Empower took it over. Clearly a result of AI garbage code and corporate greed. Takes two taps to get Zillow to even load now, and Face ID doesn’t work. Everyone employed by this company should be ashamed of themselves.
MFA for personal dashboard accounts does not work after latest update!
After recent update the MFA doesn’t work for the Personal Dashboard account but it still working for 401K accounts. Very confusing and frustrating! Fix it please!
Horrible
It’s always updating and never works properly. Who knows we are forced to use it
Broken after update
Can’t login after the latest update which was a forced update. Been using this app since the beginning now need to find an alternative:(
Terrible app
This app is terrible, the UI is so much worse than it used to be. It keeps going downhill now that empower is changing it.
They also make it impossible to delete your account. It’s unethical and borderline illegal.
Avoid this app and company at all cost
They also make it impossible to delete your account. It’s unethical and borderline illegal.
Avoid this app and company at all cost
Latest update breaks Face ID login
As it says
Bad app
Just updated 6-19-26 now app doesn’t work at all. Don’t update.
Latest update killed it
The latest update now won’t let me log in and their website is not working either. They really know how to break stuff.
APP is unavailable and NO Online services for most of 6/19/26
Who shuts down an app for over 1/2 a day or more making inaccessible to view your finances under the pretenses to improve the app. Even the offices are shut down. Not taking messages. Nothing. No ability to link with someone if something ‘shady’ going on with account.
New Update Bricked App
I check Empower daily. I’ve been having account connection issues for a long time but still have found it mostly useful. Today I updated the app and I simply cannot login at all. They need to patch this up or I’m going to have to jump ship on this app. I’ve been using it forever and it’s only gotten worse with time. Too bad.
UPDATE LOCKED ME OUT!!!
FOLLOWING YOUR APP UPDATE, Empower can’t log into App!! Empower Support Team:
NEEDS A FIX ASAP
NEEDS A FIX ASAP
Bad version
I cannot log in after the latest forced update.
Update broke the app
I did an update and now the app is not working at all. Says to contact an administrator.
New update
Now I can’t log in. Says they can’t find my account and I have to call a number. What????
Poor performance
When update new version the app say: an error occurred. Please contact a representative.
Newest version kills log-in
Unable to log in
It used to work. Now, it’s defunct.
The app worked great until I was forced to install an “update”. Since updating, the app is defunct and worthless. Can’t login. Face ID doesn’t work. The field to manually enter the password is locked and no password can be entered. The help line phone number is also worthless because I am semi-hearing impaired and can’t communicate via phone calls. Please fix the app or delete my account.
Terrible app update process
A lot of work to be done for a financial aggregator
useless
created an account. can't login. register: there is already an account. login: can't find your account. whatever.
Last update broke it
Used for several years thru all the name changes and loved it, but Empower is losing its way. The most recent update lost my password, changed the appearance and destroyed the interface on my android phone. No longer usable. Each new update has increased the intrusive ads, nagging, and annoyance. Please go back to previous versions.
Avoid Empower
Awful, counter intuitive interface. Unprofessional and angry customer service.
No longer able to see investments
The app updated a few times and I cannot see my account beyond the amount.
Please fix this ASAP.
Please fix this ASAP.
Not intuitive
Not intuitive
App keeps locking me out
Stop working
Terrible user interface for iPhone 6e
What a horrible user experience. Save buttons hidden way down where you would never scroll, no ability to hide the keyboard on the social security entry, no navigating to other menus off the left side bar unless you are on the main account screen. I guess android users are getting all the love! LOL
Why won’t the webpage work nobody wants another app
Forced to download to view account
No bueno
Awful consumer facing interface
Poor App
The app is terrible for accessing my account. I’m considering closing my account because of the number of attempts and time it takes to gain access.
Horrible!
Inputting beneficiary address info is impossible after special character is included. Cannot ever remove the special character and thus cannot complete beneficiary address info. Reported this to them and a year later still no fix. If you have an App, make it work and fix problems. I’ll probably rollover my 401(k) to another company for this reason alone.
+ 18 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)