Review Insights · App Store
Epic Games
Epic Games Inc. · 594 ratings · ★ 2.7
2.7
★★★★★
594 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"games"
28 negative reviews mention this · 39% of all complaints
★★★★★ "There’s nothing. Can you guys at least add a shop so that we can buy games or other things. I got this on my phone since it’s connected to my card so it’d be easier, but all I can do is chat with my friends which I already can do on my pc. I guess that’s wh…" - Bethfrez
2
"epic"
14 negative reviews mention this · 20% of all complaints
★★★★★ "Boring. This app does what it says and NOTHING else. I am really disappointed because on my android phone it worked like the epic games store, (where I got most of my games) but on this (apple) it shows my friends some settings and authorization. N…" - Bubthewubz14
3
"store"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Boring. This app does what it says and NOTHING else. I am really disappointed because on my android phone it worked like the epic games store, (where I got most of my games) but on this (apple) it shows my friends some settings and authorization. N…" - Bubthewubz14
4
"useless"
11 negative reviews mention this · 15% of all complaints
★★★★★ "There’s nothing. Can you guys at least add a shop so that we can buy games or other things. I got this on my phone since it’s connected to my card so it’d be easier, but all I can do is chat with my friends which I already can do on my pc. I guess that’s wh…" - Bethfrez
5
"game"
11 negative reviews mention this · 15% of all complaints
★★★★★ "There’s nothing. Can you guys at least add a shop so that we can buy games or other things. I got this on my phone since it’s connected to my card so it’d be easier, but all I can do is chat with my friends which I already can do on my pc. I guess that’s wh…" - Bethfrez
6
"epic games"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Boring. This app does what it says and NOTHING else. I am really disappointed because on my android phone it worked like the epic games store, (where I got most of my games) but on this (apple) it shows my friends some settings and authorization. N…" - Bubthewubz14
7
"chat"
8 negative reviews mention this · 11% of all complaints
★★★★★ "There’s nothing. Can you guys at least add a shop so that we can buy games or other things. I got this on my phone since it’s connected to my card so it’d be easier, but all I can do is chat with my friends which I already can do on my pc. I guess that’s wh…" - Bethfrez
8
"doesn"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Useless garbage. Please tell me why you create an app that doesn’t allow you to see or add any games. Why does my over 10 year old android work normally and the newest stuff out does literally nothing." - Entronics
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
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There’s nothing
Can you guys at least add a shop so that we can buy games or other things. I got this on my phone since it’s connected to my card so it’d be easier, but all I can do is chat with my friends which I already can do on my pc. I guess that’s what it advertises, but it’s so useless.
Horrible experience
It does not give u very clear documents probably just messed up all my connections
DONT GET THIS APP
YOU CAN PT EVEN DO A SIMPLE THING LIKE CHANGING YOUR PASSWORD BUT U CANT DO ITNON THE WEBSITE EITHER BC THE WEBSITE IS BROKEN
Not working PLEASE FIX!!!!
It’s not working after macOS update. Tahoe 26.5
Need a lot of work
What’s the whole point in making a app stated to help with account management if your gonna direct the account information to a different website.
Boring
This app does what it says and NOTHING else. I am really disappointed because on my android phone it worked like the epic games store, (where I got most of my games) but on this (apple) it shows my friends some settings and authorization. Not what I thought.
Terrible
To much information and non understanding
Bad
How do you buy games on this?
Unusable
Every time I try to change my account password it takes me out of the app to safari and even I type in a confrontation code it refreshes the page every time so I have to start again.
Pointless without library access
Add library access with the ability to buy, remote download and control games.
Also, since it’s a mobile app, how about the ability to download mobile games?
I know, genius right?!
Also, since it’s a mobile app, how about the ability to download mobile games?
I know, genius right?!
Epic Games App is stupid
It’s so dumb that EGS mobile isn’t available in this region like why can’t it be available right now it would make life so much easier and it would make us Americans very happy. When I went into the app on my computer there were games on there so I was like if I go on my phone and go to the epic games app maybe there will be games on there so I went on my phone and I went into the app and THERE WERE NO GAMES!!!!! LIKE WHAT IS EVEN THE POINT OF THIS APP IF THERE IS NO GAMES ON IT
What is even the point of this app…
This app offers no functionality whatsoever besides the authentication functionality… you cant even see your game library or buy games through this app, only chat or add friends, its basically completely useless
Logging in
After what seems like forever I finally log in just for me to get back on to see if I can see what my password is for you guys to go nope you got to log back in…how dumb is that mobile should be easy how do you mess up something so easy
Зачем нужна эта прога?
Когда появится возможность покупать игры как в том приложение что для Европы и Японии?
Literally just a stupid decision
Literally don't know what went through your heads when you figured to leave out the EPIC GAMES STORE from the app. Only reason I downloaded it.
Lo
OMG. Completely useless
quick question?
why can't i find the library on this new app? do you mind adding it..
What is the point
Its just a chatting app not the store you can’t check youur games or do anything related to them even the playstation app is better that this **
No library section
I like that this app has a social feature but I want to see my library like I can on Steam and other apps. I want to talk to people about the games in my library but since I can’t see it, it’s difficult to remember all the games I have since I have so many. I would love be able to see my library. Please make that happen.
What is this a password logger?
You can’t sign in through epic or other linked accounts even though the pop out webpage shows the correct domain for both.
Do you guys not test anything… how could this have made it to production not to mention people have said this was an issue MONTHS ago in the reviews.
Do you guys not test anything… how could this have made it to production not to mention people have said this was an issue MONTHS ago in the reviews.
Useless
Needed to purchase games not chat
Where is games and prices?
I can’t see the games. I wanna follow the games and if it is possible i wanna buy but it is not listed on application.
Чё это и зачем?
Я думал это как в Стиме магазин, а это непонятная шляпа 👒
这APP不能查看商城和游戏库
太傻了，epic永远都是这么一副吊样子。这么多年一个APP还不能查看商城和游戏库，只能当做验证器或者和朋友聊天？拜托🙏，谁会用epic和朋友聊天？
My acount
I can create a acount idk why and it says recover acount but my mail and password is right
Latest promotion is a sham for Apple users in the US
Ok here me out. They’re promoting their app on the store, by giving you a free game called 911 operator. But for some reason only Iphone and Ipad users in the EU can redeem the free game.
There is also a game made by the same devs called 112 operator, which is the number they use the EU. So you can’t get the game for free on IOS in the US, for the game set in the US. What?
There is also a game made by the same devs called 112 operator, which is the number they use the EU. So you can’t get the game for free on IOS in the US, for the game set in the US. What?
Just a chat app in the US
All I can say is why? Why would you have a dedicated chat client that masquerades as a way to play your games on an iPad? Useless.
Useless garbage
Please tell me why you create an app that doesn’t allow you to see or add any games. Why does my over 10 year old android work normally and the newest stuff out does literally nothing.
Useless
They got me on offer of a “free game” but it doesn’t work in the US
Forced to install for free game but gives no options to get it or at least get easily
Same as title
Problem with the login
The captcha stops me from logging in on an iPhone, trying to play rocket league sideswipe. The login don’t work for rocket league sideswipe because it’s the same problem with this app trying to verify that I am a bot or not stops me from logging in
Completely useless
Epic requires you to install this app before it will let you claim certain giveaways, but even after it’s installed, you still have to try to claim the game via browser, and in my experience, it doesn’t work anyway! I’ve been snubbed several giveaways through this and I feel cheated. The binding arbitration agreement they force you to agree with is draconian too. Do not install!
.
Literally app is so useless, only thing u can do in the app is to chat nothing else u can’t browse store page or do anything else, so USELESS
HORRIBLE
I tried logging in to play with some friends on ready or not but I had to link accounts so I downloaded this app and did everything but it took me back to the start and it was like a endless loop
Useless app
This is a chatting app not a store smh who needs a chatting app? People use discord for chat games. This is stupid
Less features
Why does the EU get free mobile games but ours had less options and features??
Нет библиотеки в приложении
Нельзя установить игры
Not easy at all to sign in
It was way too hard to sign in and it kept saying error.
Useless App
No store or list of games. Just a friend list feature. Useless
Total scam
This makes absolutely no sense of how to sign up. Just awful!
Can’t even see my library of games
What kind of app this is
Is bad so than roblox
star one
No Store? No Games?
You advertise and giveaway games on mobile and this is my first time ever trying this I wasted my time setting everything up downloading the mobile app and my account and linking…. And I see no game library , can’t even see the games I’ve purchased and no way to access the mobile games. Why even have this app??
Unusefull
Why i can’t access to the epic games store
Didn’t send the six digit code to my gmail. Disappointing.
You see, I was trying to download some 3d models from sketchfab, and the log in option was epic games, I made a new account, and there, the six digit code where you have to go through gmail. The code didn’t send. AT. ALL. Just disappointing man..
Can’t get any games on it
I can’t get my rl
RL Anger
Why did you remove trading off rl. I’ve been playing this game for 9 freaking years and I still don’t have a fennec. A singular fennec body. All I want. Please gift me a fennec or satisfy the community by adding back trading. Yeet9723s the name. Hit me up.
Fix this
I am trying to log out of one account and log into another, but it won’t let me. I want to log into my other account, because I have a bunch of stuff on it. I press log out, and then go to log in, but then it automatically logs me into the wrong account. I then tried to go to manage account and log in there, but it wouldn’t let me. This is because it says to check my email for a code. However every time I do check my email and find the code, it looses all my progress, and makes me start all over again. I keep trying, but it just looses my progress every time. Please fix this NOW!
this app is awful
if i could give this zero stars i would but i cant so i will put one because it was asking for personal information that they dont need to know also they said my email was not a thing and deleted my rocket league account i have had for over 5 years horrable dont waste your time on this app.
+ 21 more in the clipboard copy
Sentiment summary
41%
Positive (4-5★)
6%
Neutral (3★)
53%
Negative (1-2★)