Review Insights · App Store
Expedia: Hotels, Flights, Cars
Expedia, Inc. · 5,692,005 ratings · ★ 4.8
4.8
★★★★★
5,692,005 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible customer service. Expedia makes it extremely difficult to get in touch with customer service in order to resolve an issue" - Clepfaff
2
"hotel"
16 negative reviews mention this · 27% of all complaints
★★★★★ "SAFFETY WARNING: Fraudulent postings and zero accountability. Expedia is hosting fraudulent "ghost listings" with zero verification. My recent booking was a total bait-and-switch for a non-existent hotel that was actually a predatory, hazardous environment. Beyond severe structural and fire-safety ris…" - Traveler_f1
3
"service"
14 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible customer service. Expedia makes it extremely difficult to get in touch with customer service in order to resolve an issue" - Clepfaff
4
"customer service"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Terrible customer service. Expedia makes it extremely difficult to get in touch with customer service in order to resolve an issue" - Clepfaff
5
"expedia"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible customer service. Expedia makes it extremely difficult to get in touch with customer service in order to resolve an issue" - Clepfaff
6
"refund"
12 negative reviews mention this · 20% of all complaints
★★★★★ "SAFFETY WARNING: Fraudulent postings and zero accountability. Expedia is hosting fraudulent "ghost listings" with zero verification. My recent booking was a total bait-and-switch for a non-existent hotel that was actually a predatory, hazardous environment. Beyond severe structural and fire-safety ris…" - Traveler_f1
7
"trip"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Worst app. Be careful because something they don’t tell you is that even if you buy a “ fully refundable” flight, they still find ways to keep your money. I paid almost 1,000$ for a ticket and when I wanted to change the dates they suddenly couldn’t m…" - LostMyCredits
8
"help"
8 negative reviews mention this · 14% of all complaints
★★★★★ "A. I. help in app. Had a problem with a hotel I booked thru Expedia. Went to the help section and the A.I. chat help said it would open a claim for a refund. After days of waiting I called and was told no claim had been started and the guy on the phone gave m…" - Mustangtoo
9
"booked"
8 negative reviews mention this · 14% of all complaints
★★★★★ "A. I. help in app. Had a problem with a hotel I booked thru Expedia. Went to the help section and the A.I. chat help said it would open a claim for a refund. After days of waiting I called and was told no claim had been started and the guy on the phone gave m…" - Mustangtoo
10
"money"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Very slow. Very slow loading up , I freezes a lot . And now it offers the same or more money than competitors" - Padardar227
11
"room"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Hunter4it. I reserved a room with an ocean view when I got there they did check us in early and I was appreciated about that. We had three people in the room and they would only give us a voucher for two people for the breakfast. Makes no sense when I…" - Doggboy5
12
"stay"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Hunter4it. I reserved a room with an ocean view when I got there they did check us in early and I was appreciated about that. We had three people in the room and they would only give us a voucher for two people for the breakfast. Makes no sense when I…" - Doggboy5
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible customer service
Expedia makes it extremely difficult to get in touch with customer service in order to resolve an issue
SAFFETY WARNING: Fraudulent postings and zero accountability
Expedia is hosting fraudulent "ghost listings" with zero verification. My recent booking was a total bait-and-switch for a non-existent hotel that was actually a predatory, hazardous environment. Beyond severe structural and fire-safety risks like exposed wiring and bolted fire exits, the platform failed my personal security as a solo female traveler. I was isolated in darkness with lights deliberately cut off and denied communication access. Despite admitting the property was "unreachable," Expedia refused a cash refund, offering only store credit. They prioritize profit over basic human safety. Do not trust this platform for international travel; it is a liability, not a service.
Very slow
Very slow loading up , I freezes a lot . And now it offers the same or more money than competitors
Terrible customer service
Absolutely pathetic service from Preethika. The lack of empathy and professionalism is honestly mind-blowing. She was fully aware that this issue wasn't just some minor inconvenience-it was taking a toll on my emotional well-being and sabotaging my birthday celebration-yet she still chose to do the absolute bare minimum.
Zero effort to go 'above and beyond' or solve a critical situation. If you’re looking for someone who actually gives a damn about the customer or possesses a shred of humanity, don't waste your breath with her. She completely soured what was supposed to be a special day. Utterly disappointing.
Zero effort to go 'above and beyond' or solve a critical situation. If you’re looking for someone who actually gives a damn about the customer or possesses a shred of humanity, don't waste your breath with her. She completely soured what was supposed to be a special day. Utterly disappointing.
Hunter4it
I reserved a room with an ocean view when I got there they did check us in early and I was appreciated about that. We had three people in the room and they would only give us a voucher for two people for the breakfast. Makes no sense when I’m purchasing for three then they gave me a room that didn’t have an ocean view. It actually was a rooftop view, but if you stand out on the Balance left, you can kind of see the ocean. I wrote over the review about it funny how after a few minutes later right after I did. Upgraded to a room upstairs, but it was not a handicap room didn’t make sense that they couldn’t give us that room in the first gave us a better room and the rooms aren’t all that great. The first room they gave us was supposed to be a handicap. Would barely even open in the bathroom. If you were in a wheelchair, it would be very difficult to get out all the cabinet doors are very not counting when I was talking to the lady at the desk the first lady about checking in asking her about the food voucher and she would interrupt me as I was talking and saying two per room that’s all she kept doing professionals, considering that this is supposed to be a very good hotel organization then they didn’t even have the lunch open during lunchtime And the first room we were complaining about they told us that that was an ocean view and wouldn’t do anything funny how after complained on the review the first one I gave they upgraded the room to the top floor so they don’t really care about their customer I probably would not go there again. I probably would stay next-door to. The hard rock unless they gave me a free room I would not purchase one again very sad. We had a family member that was coming and we months ahead of time
Horrible
They take your money. Give bad conformation numbers. Customer service is all foreign . If I could rate this less and 1 star I would. Don’t give your self a head ache dealing with them.
A. I. help in app
Had a problem with a hotel I booked thru Expedia. Went to the help section and the A.I. chat help said it would open a claim for a refund. After days of waiting I called and was told no claim had been started and the guy on the phone gave me a hard time for not calling sooner. And because the hotel refuses to answer the phone apparently Expedia is powerless to help resolve the issue.
Bugs
App keeps shutting down after a few minutes of searching. Has been happening for days. Deleted the app and reinstalled, problem is still persisting.
Worse place ever
This was the worst place I’ve ever stayed for their lack of provisions typical of hotel stays. They did not offer a breakfast of any kind which was fine because they had a full kitchen and I was staying 5 nights. There was NOT 1 glass, cup, plate, pan etc. All the things that come with a room that has a full kitchen..Absolutely Nothing provided! They will sell you a package of plates and a separate package of pots and pans! NO DESCRIPTION OF THIS WAS PROVIDED! No hand towels provided and place reeked of “pot” among some of the other issues. I was very unhappy here. I had booked through Expedia and the hotel refused to give a refund for my early checkout! Be aware and ask questions about what they provide if you choose to stay here but you would be better off elsewhere.
Horrible hotel you get what u paid for
Toilet don’t work, remote lost for the tv, got to the room and the tv as already on.
Worse stay Ever
Poor customer service and I need a refund for the upgraded room I purchased my room wasn't partial ocean view. This is not a real all inclusive hotel, no iron, blow dryer in the room. When you request these items they never arrive...When you request room service it never arrives
Inoperative!
This app is not showing me my booking flight hotel & rental. It won’t accept the itinerary number and you can’t get any help from anyone. The person I was speaking with dropped me mid conversation and did not help me with my concern. I have a flight next week and hotel stay and can’t find or reach anyone
Worst app
Be careful because something they don’t tell you is that even if you buy a “ fully refundable” flight, they still find ways to keep your money. I paid almost 1,000$ for a ticket and when I wanted to change the dates they suddenly couldn’t make a refund😐. They said I would get flight credit, but the credit didnt even show up so I had to call them myself. Then on top of that I had to pay 390$ extra to change the flight, which makes no sense because I was supposed to already have “credit”. Later I needed to change it aging because life happens and not everything goes as planned. This time I did it myself because I was already tired of paying more money. I picked a cheaper flight thinking the remaining credit would stay in my account, but somehow like 600$ dollars just disappeared. Imagine working 10 hours overnight shifts doing a job you hate, saving every dollar you can. Just for a travel company to take your money away like it’s nothing. After this trip I’d rather buy directly from the airline because these apps are honestly the worst.
Book
Trying to speak to a person
Terrible
Unable to enter reference. Went through the explanation of my issue twice. I’m extra frustrated now.
Super annoying
Your app keeps freezing. I try and look at flights that I am watching and if I’m lucky, I can click on the one that I’m interested in. But most of the time I have had to reboot. I have now deleted the app and reopened it up again.
Editing Posts
This app needs to allow us to edit our posts. I recently made an error on a post concerning a visit I’d booked through Expedia all of which was complementary except that I made a mistake on the post. And, users are not allowed to go back and revise once posted. I’m embarrassed at my mistake and humiliated that I am not allowed to change it nor can I find where in the app or on the website I can get any assistance changing it. For now the post remains out there and I remain helpless to do anything about it. I’m very sadly disappointed.
You pay extra for exchanges and refunds, and you still have to pay, and support doesn't help.
I been using this app for a long time, and it’s not the first time that I have an issue.
According to the app, they offer extra fees for refunds and date changes, but they only give you one change. After that, they ask you to pay extra. When you need a refund, they only give you credit, arguing that if you need help, you should contact the airline directly. So what's the point of the help button? I chose it because it's quick to use, but when you have a problem, they don't help you and tell you they can't do anything. Even if you pay extra, they don't help you and they still charge you for changes.
It’s the second time and last time.
According to the app, they offer extra fees for refunds and date changes, but they only give you one change. After that, they ask you to pay extra. When you need a refund, they only give you credit, arguing that if you need help, you should contact the airline directly. So what's the point of the help button? I chose it because it's quick to use, but when you have a problem, they don't help you and tell you they can't do anything. Even if you pay extra, they don't help you and they still charge you for changes.
It’s the second time and last time.
App
The app won’t show me my trips and keeps making me request access to a trip I booked
No responde el chat
El chat continua continúa con la vieja conversación y no hay señales de atención
Sucks
This company is horrible. Customer service is terrible! I can’t wait till AI replaces all of these incompetent employees. Elizabeth Moriena should be the first fired.
App is horrible
Customer service is impossible to reach a human. Profile has an unknown email and cannot change it, because it sends a verification code to the unknown email. Complete cluster.
Totally took my money
Booked two rooms wrong date came up coincidentally after I changed it twice then get to the hotel and they tell me everybody that’s entering the room has to have ID well. My wife and me are on vacation. She don’t need to bring her ID. We’re driving and I’m driving so she could not enter the room ask run money back to the hotel. Manager said yes Expedia say yes you never got anything.
I can’t sign in to my Expedia app
I’ve never had to sign in to my Expedia on the app on my phone for the many years I’ve had it… Now I can’t access my information
Not user friendly.
Just use another travel app
Worst customer service
I will never use Expedia again
Worst of the worst
We booked flights and hotel with Expedia after 12 hours at the airport we had our flights canceled due to airline delays and shortages. Airline refund our tickets but Expedia doesn’t want to refund the hotel even though we booked together. It’s so frustrating they just don’t care and don’t even try to help.
网站服务不完善
我在它网上买了机票不成功，但是收了3次的钱，智能人工根本无法解决问题。
Technical issues they can’t resolve
I have never left a review. However, this time, I have no choice.
I booked a work trip for one night and it included airfare, hotel and rental car. For some strange reason, every time I started a new reservation, the reservation would self populate with the letter “t” and then my last name. My first name begins with an “R”. It was strange but I changed all the reservations to my correct first and last name. I paid for the reservations and received confirmation emails. When I went to check in day of flight, the air carrier could not find my reservation. I tried for two hours to rectify the situation but was unable. I then had to make additional air, hotel and car rental reservations.
When I checked in for my flight, I asked if there was another person with my last name(it’s not common) had s flight. The counter attendant confirmed that there was a “t” with my last name on the flight.
When I had a chance to finally contact Expedia and asked what had happened, I was asked what name was on my account. I looked it up and indicated that it was indeed in my first name. I was then told I had few options snd none for compensation for the reservation that had already occurred. At best, I might get a credit for the one flight that I had not yet taken. Unfortunately by then I had no time to pursue that as my return flight was two hours later.
The work trip cost me approximately $900 out of pocket and I WILL NEVER USE EXPEDIA AGAIN.
I booked a work trip for one night and it included airfare, hotel and rental car. For some strange reason, every time I started a new reservation, the reservation would self populate with the letter “t” and then my last name. My first name begins with an “R”. It was strange but I changed all the reservations to my correct first and last name. I paid for the reservations and received confirmation emails. When I went to check in day of flight, the air carrier could not find my reservation. I tried for two hours to rectify the situation but was unable. I then had to make additional air, hotel and car rental reservations.
When I checked in for my flight, I asked if there was another person with my last name(it’s not common) had s flight. The counter attendant confirmed that there was a “t” with my last name on the flight.
When I had a chance to finally contact Expedia and asked what had happened, I was asked what name was on my account. I looked it up and indicated that it was indeed in my first name. I was then told I had few options snd none for compensation for the reservation that had already occurred. At best, I might get a credit for the one flight that I had not yet taken. Unfortunately by then I had no time to pursue that as my return flight was two hours later.
The work trip cost me approximately $900 out of pocket and I WILL NEVER USE EXPEDIA AGAIN.
Don’t use them
They haven’t gave me my money back. All I got was lies & the run around. Now I have to take them to court for 223 dollars. They are Fraudulent.
Online app sucks
I need to change my email address and the only way to do. It is for them to send a code to my old email address that I don’t have.
Virtual Agent Unauthorized Cancellation - Ruined Our Trip
I was looking at my cancellation options and the Virtual Agent canceled my entire package (Talking Stick Resort hotel + Enterprise car rental) without my permission right before the trip. I never requested or authorized it.
On top of that, their customer service is very hard to communicate with - long holds, repetitive virtual agents, and no clear resolution after hours of effort. They ruined our planned trip.
Extremely disappointed. Need full refund immediately
On top of that, their customer service is very hard to communicate with - long holds, repetitive virtual agents, and no clear resolution after hours of effort. They ruined our planned trip.
Extremely disappointed. Need full refund immediately
No place to put your email
Scammers email is in it
No me regresaron mi rembolso
Cuando spririt canselo mi viaje no me regresaron mi rembolso
Just spins
For the last year or two, the app just glitches. It spins endlessly. I’ve tried everything.
T
Freezing up a lot
App freezing and crashing
I’ve found a trip I’m interested in planning but the app constantly crashes when I try to actually click on the hotel once I’m back in the app. I’m close to giving up :(
Refund only half of what I paid- Deleting app
I had booked a trip to visit my friend & canceled the booking to reschedule for another time. I was only refunded $114 in flight credit when I paid $228 for it. Where is the rest of the flight credit. I’m going to delete this app and report this issue to the DOT.
No hay reembolso
No me gusta la atención de esta página tengo un crédito de 708 dólares y no puedo usarlo use mi cuenta para comprar un vuelo para un amigo y por problemas personales no pudo viajar y ahora no puedo usar el crédito y no me reembolsan el dinero a mi cuenta de donde utilicé los fondos para comprar dicho vuelo
Attempt to cancel a reso
February 5th I called to cancel a room reservation for later that month They could not find it and next day I was in the hospital and out over $300 dollars
Fataaal
😫😫😫😫😫😫😫
Unhelpful
Love ya but major improvement needed to be accessibility and speed issues
Not something i request
Hard time with help or refunds
Absolutely No Help
I understand the utter chaos that is happening due to the immediate aftermath of Spirit Airlines closure but with 7 plus hours of wait time with Expedia’s customer service and then absolutely no assistance with refunds or cancellation, I’m furious. It’s taken me 2 days to finally speak to someone to find out that there’s nothing that can be done to assist me. Just a complete lack of support.
Customer support is bad
They dont want to talk to you because policies are so unethical read them you’ll be shocked
Lost one key cash
App wouldn’t load had to re download and lost all key cash
Can’t share a thing
The dumbest design when you can’t even share actual trip details or can’t even share a package that I’m looking at with my wife. Designers need to rethink this one, other apps are so much more compatible and can actually share pertinent information.
Response time
Terrible response time if you have a last minute change or question about your trip.
No contact support
Was trying to contact them through there chat but it says no one is available then tried calling and they said my booking was not found.
Expedia team
Be sure you know the dates of your trip because if you mix them up they do not care and will not refund. Customer service was no help at all. Not using this platform again.
+ 9 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)