Review Insights · App Store
Experian®
Experian · 2,633,016 ratings · ★ 4.8
4.8
★★★★★
2,633,016 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"credit"
9 negative reviews mention this · 28% of all complaints
★★★★★ "To much advertising. It would be a great idea to have the ability to view your credit/accounts at the beginning of your page versus having to scroll all the way down to see all the different accounts due to of all of the advertisement - it’s so convoluted" - LesB4
2
"account"
8 negative reviews mention this · 25% of all complaints
★★★★★ "To much advertising. It would be a great idea to have the ability to view your credit/accounts at the beginning of your page versus having to scroll all the way down to see all the different accounts due to of all of the advertisement - it’s so convoluted" - LesB4
3
"every"
7 negative reviews mention this · 22% of all complaints
★★★★★ "Horrible. Experian is the absolute WORST credit bureau ever. They want you to do everything online but when things aren’t available online they want you to call their useless support team. I don’t know why you guys even exist." - Pointless Activity
4
"doesn"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Too many updates. Sick and tired of opening this app… and having to update it. Doesn’t matter if I update today. Tomorrow there is a new one." - Tumadre95
5
"phone"
6 negative reviews mention this · 19% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
6
"number"
6 negative reviews mention this · 19% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
7
"phone number"
5 negative reviews mention this · 16% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
8
"support"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Horrible. Experian is the absolute WORST credit bureau ever. They want you to do everything online but when things aren’t available online they want you to call their useless support team. I don’t know why you guys even exist." - Pointless Activity
9
"update"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Too many updates. Sick and tired of opening this app… and having to update it. Doesn’t matter if I update today. Tomorrow there is a new one." - Tumadre95
10
"cancel"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
11
"trying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
12
"option"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I can’t cancel my membership. I’m trying to cancel my membership but it’s not an option in the app. I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job. And then they gave me another phone n…" - HasanHajali
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Too many updates
Sick and tired of opening this app… and having to update it. Doesn’t matter if I update today. Tomorrow there is a new one.
I can’t cancel my membership
I’m trying to cancel my membership but it’s not an option in the app.
I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job.
And then they gave me another phone number that didn’t work neither.
However you use this app they ask for full social security number and cannot be helpful at all.
If you haven’t downloaded this virus on your phone yet than you better not doing it.
Because they have my information, i keep receiving offers on my previous address and landlord has called me a thousand times for it to stop using gis mailbox.
Worst app ever.
I tried to ask their AI chat service but couldn’t help me with that neither and then gave me a phone number that doesn’t do the job.
And then they gave me another phone number that didn’t work neither.
However you use this app they ask for full social security number and cannot be helpful at all.
If you haven’t downloaded this virus on your phone yet than you better not doing it.
Because they have my information, i keep receiving offers on my previous address and landlord has called me a thousand times for it to stop using gis mailbox.
Worst app ever.
Answering machine
On top of the answering machine, giving you a hard time to get a live agent I also had nothing but Indian rude agents to talk to, and they talk more than they listen
0 star
I wish I could give zero stars. I made the mistake of using this app to search for car insurance rates. They pop up no name companies with rates that were much higher than my current plan. No big deal, no hassle, i looked I seen and I wasn’t interested. I didn’t visit any links but lo and behold within 5 minutes i am getting bombed with spam text messages and phone calls from car insurance companies. This @&#% appshared my phone number without my permission and now these no name companies are calling my phone. I got a text at 02:30 AM encouraging me to call now for an insurance quote. This app sells your information. Beware!
Horrible
Experian is the absolute WORST credit bureau ever. They want you to do everything online but when things aren’t available online they want you to call their useless support team. I don’t know why you guys even exist.
Lousy
Experian in general is terrible. It takes them forever to raise your score, but will drop it almost overnight. Let me explain…I paid off every dime I owed 4- almost 5 months ago. Score didn’t budge. I put $1000 on my card a couple weeks ago and my score dropped 17 points almost immediately. Everywhere else my score is between 766-775. My score on here is 745. I’ve never made a late payment. They’re so inaccurate it’s ridiculous.
Horrible
No customer service. No way to log in if you forget something. Awful. Stuck in the 80s.
Not cute ads
Your long repetitive ads with the girl at the fridge and the other girl with the bird hands are unnecessary and not cute. And your ads are LONG. You’re not so great that you need ads that long. Jerk.
Most Hated Company
Why. This company data has a high inaccuracy rate of compiling and disseminating false and fake data. No teeth right
Why
Every single time you open the app you have to update it before you can get started. There is an update twice a month it’s like driving down a street that’s always under construction when will it stop
Requires an update EVERY SINGLE time I try to open it.
Available update is one thing, but app is bricked until large download
Account
Doesn’t give an option to cancel
No support for IOS16
Title
.
It wouldn’t let me make an account and now it’s making me call them?!
Would Not Recommend
They lower your credit score without telling you why and the chat bot (Eva) is unhelpful in raising it back up. Even having no balance on your cards and no missed/late payments doesn’t work. Hopefully they fix that soon.
Didn’t work at all
I couldn’t even use it at all. I tried to create an account several times over a couple of days and every time it said there were technical difficulties and to try again later. I finally just deleted it. My phone is new and up to date.
$$$
Only good if you pay a subscription. Every link is paid. Loads of offers for you to pay more. Not geared towards true credit awareness and protection.
The Worst App
I can not access my account! Someone Please HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Next to impossible to cancel an existing subscription
Will not recommend
Setting up an account
I had issues setting up an account, and their customer service representatives are impossible to reach, as when you call their help number you are confronted with a robot agent. This agent would not let me talk to a representative for assistance after it failing to help me with my problems.
Constant ads
Every single day this app sends me a notification to switch my car insurance, apply for a mortgage, consolidate my debt, apply for a credit card etc.
But if I turn off notifications, I won’t be alerted if something important actually happens so I have to deal with it.
I hate them for this. They make me think something is wrong and then try to sell me something.
Terrible way to do business.
But if I turn off notifications, I won’t be alerted if something important actually happens so I have to deal with it.
I hate them for this. They make me think something is wrong and then try to sell me something.
Terrible way to do business.
Repeat notifications.
3 times today your app has told me my FICO credit score is at an all time high. Which is the same as the email I received yesterday.
My credit score hasn’t changed 3 times today. Or at all today. Why are you notifying me of something that isn’t true?
My credit score hasn’t changed 3 times today. Or at all today. Why are you notifying me of something that isn’t true?
Trouble logging in
I’m sure I updated my phone number and never had problems to log in, now with the newest update my old phone number appeared and I can’t log in. I enter my password as usual and because they had my old phone number I had to answer a security question, PIN number, and my ssn which I did and for some reason it said what I wrote was different than what they had. Now I’m trying to ask for help but I can’t speak to a representative. I hate this.
Cannot speak with Human agent
The moment I ran into a real issues that needs resolved, ie bank account syncing, not getting security code to my verified phone number. There’s no support from virtual that actually resolves the issues and there is no Human Agent online or through the phone number. Our credit affects our financial situation greatly and this app doesn’t feel secure to be the company we use to manage our credit profiles. Are the competitors all the same? There must be a better company. 🙏🏽
App not working
I can’t even make an account or verify my device. It’s been a week of me trying
Horrible Support
Good luck if you ever need customer support you can’t get through because of AI
To much advertising
It would be a great idea to have the ability to view your credit/accounts at the beginning of your page versus having to scroll all the way down to see all the different accounts due to of all of the advertisement - it’s so convoluted
App issues
I have been trying to log into the app for over a month now and every time I do it stops me after i log in with my password telling me my subscription needs renewed and wants me to pay for the premium which is fine but then after I try to pay with every single card i have it just pops up with a technical difficulties message. I have even tried to uninstall the app and nothing works. It won’t even give me the option to use the free version or cancel the subscription nothing I’m just locked out stuck on a technical difficulties loop. It’s stupid and has drastically changed my opinion of the app. Fix the bugs!!!
Sign In is Too Extra
I don’t have the same phone number anymore and can’t sign in. App won’t send code to my email as an alternate sign in backup. I hate calling 800 numbers because I have a speech impediment and there isn’t a chat option. So I’m going to delete the app even though I love it because it’s just became useless to me.
App is too busy
App is hard to navigate.
Bombarded by "special offers"
Downloaded and signed up to simply monitor my credit. Instead I receive almost daily app notifications for "special offer" advertisements. There doesn't seem to be any Setting to change this, so the only way is to turn off ALL app notifications which negates the entire purpose of this app!
$0.00
I got an offer from Experian for credit scores from 3 credit bureaus, etc. In the payment window it showed “$0.00”. There was nothing about a free trial or any charges that would be levied. So I accepted the offer and gave a link to a prepaid credit card with a very low balance. When I tried to log in today I got a message that my payment source did not work and I needed to pay $24.99 to log in to my account. This is the Experian app that I am using and I did have full use of the app for approximately 7 days. I am assuming this is a monthly charge, but there is no other information. I tried to access chat in the support session but it would only tell me I owe $24.99. This app is not listed in my subscription list in my Apple account which is unusual, so I am have been unable to check subscription details there. My big problem is that I seem to have no way to determine whether this “$24.99” charge is monthly, weekly, daily, yearly, or lifetime. This seems like a rather shady way of operating a business. I definitely think of Experian as a legit business and am quite shocked that they would use this type of sales tactic. Am I missing something Experian?
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)