Review Insights · App Store
FaceApp: Perfect Face Editor
FaceApp Technology Limited · 1,749,071 ratings · ★ 4.7
4.7
★★★★★
1,749,071 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Subscription cancelled. Still try to charge me. This application is miss leading. I cancelled my subscription same day and still try to charge me. I even sent the support message. Please ensure they don’t send me any bills." - amlave
2
"money"
6 negative reviews mention this · 13% of all complaints
★★★★★ "DENIED A REFUND, Be aware.. and think twice. Never again.. spend any of my hard working money on this App.. they refuse refunds ( no matter the cause) I been using them for several years.. didn’t think I would be treated in such matter.. BUYER BE-AWARE .. no refunds.. questionable p…" - Ladydiblues
3
"cancel"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Subscription cancelled. Still try to charge me. This application is miss leading. I cancelled my subscription same day and still try to charge me. I even sent the support message. Please ensure they don’t send me any bills." - amlave
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Why
Have to pay for everything and it's not even that good
DENIED A REFUND, Be aware.. and think twice
Never again.. spend any of my hard working money on this App.. they refuse refunds ( no matter the cause) I been using them for several years.. didn’t think I would be treated in such matter.. BUYER BE-AWARE .. no refunds.. questionable practices and policies.
Where did face swap go?
Only ever used this app for the face swap
Has limit in editing photos
Tried to edit a lot of photos at one time but the app did not allow me to do it. It says too many request to edit. I didn’t theres a limit in editing photos. 😭
Невозможно оплатить с баланса apple id!
Невозможно оплатить с баланса apple id! И поддержка никогда не отвечает. Не нужны вам деньги , ну ок
Please
Add back the face swap option
Subscription cancelled. Still try to charge me
This application is miss leading. I cancelled my subscription same day and still try to charge me. I even sent the support message. Please ensure they don’t send me any bills.
Terrible
Terrible. Very basic and useless
FACESWAP
Please bring back faceswap! I’m aware that it’s not longer here. Removed in 2023.
It was such a fun feature to use! No other all compared to it. And I can’t find any alternatives.
It was such a fun feature to use! No other all compared to it. And I can’t find any alternatives.
Waste of money
Very few hairstyles
Can’t cancel
No true cancel option
Paid BS
Can only use this app with a subscription don’t waste your time
Waste of money
So expensive for no reason.
Forcing to purchase pro
Started off great for a couple days but now it’s forcing me to pay pro on every option even the ones that don’t initially don’t say pro.
ID theft as a service
I actually read the TOS and faceapp gives themselves a perpetual, non revocable right to modify and do whatever they want with your photos, including generating an AI of you doing whatever they want, impersonating you, selling your data to Palantir or ICE or the FBI or the Saudis or China’s government.
Don’t use this app. Ever. Not even once.
Don’t use this app. Ever. Not even once.
Warning
I did not like the app not like the ads and they don’t make it easy to stop the subscription. There is no unsubscribe.
Difficult
No thanks
Very basic editing
All I wanted to do was take a thrown on a baby picture make it into a smile, but there is such little editing available that after five minutes I canceled the free seven day trial.
features changed
hollywood 2 is gone and im not able to edit my hair anymore?? not sure what happened
Hair feature
Why did the hair volume feature just disappear out of nowhere? I’ve used it for ages, and it’s so incredibly useful! I’d even pay to get it back - please bring it back, I really need it!
Не работает
Перестали загружаться фото. Зависает. Писала в поддержку, но вопрос не решился
Fix the bugs please!
Malfunctions a lot
Use to be good
Awful, makes you look fake even with the slightest change. I would not recommend. Thus app use to be good. They made some changes and it’s just not the same. Save your money!
2 Hairstyles TWO!
Don’t bother trying it for free. There’s not much to try, unless you give payment details.
I want to cancel asap
This is wack
It doesn’t work
It says connect to internet but I have internet
broken app
whatever you people did in the last update completely messed the entire app up.. cancelling my subscription
No customer service
I love the results of the app, but when I tried to cancel my subscription, I could not find anywhere I do so. I sent an email before the date I would get charged for, but no one ever replied. Now I’m being charged $60 and my credit card is over the limit. I do not have the means to purchase any type of app, especially when I tried to cancel without a response from customer service.
Herşeye pro diyo
Uygulama çok kötü turuncu saç yapmak istiyorum pro güzel bi makyaj yapmak istiyorum pro diyo biçimlendirmek istiyorum pro diyo hiçbir şey yapamıyorum çok kötü bence indirmeyin bir yıldız bile hak etmiyor
Too many glitches
Paying for an app that randomly shuts down without saving changes or won’t work is ridiculous
Hair styles are not applied to my liking
It only applies hair styles on top of my current hair do which ends up distorting the final result.
Took away feature for longer lashes
I’ve been a subscriber for years now and they took away the one feature I used. Very unhappy
Wow
It is very fun
Дорого PRO
Дорогая подписка, особенно если другой регион стоит как у меня, по итогу 10$….
Feedback
Why does it give male face to a woman picture
Impossible to cancel
You don’t want this hassle trust me not worth it
Horrible
Unable to cancel
Confusing cancellation process
Don’t sign up for this it’s hard to cancel. It’s designed like this on purpose so they can make their money
Don’t know the point
It looks to AI ,but is fun to mess around with. also, do not get the point of the app! lt’s just supposed to be fun I guess?
Missing Paid Features
For some reason about half the features previously on the app (even with the pro version) are no longer there. Tried editing a photo today with these features (“pretty smile”, “long hair”, and “long eyelashes” to specify just a few of the ones that are gone) and now it’s definitely not worth $10/month! Will be requesting a refund from Apple since I paid extra for the options behind the paywall and now they’re gone without any notice. Very lame.
Features disappeared overnight
So many of the editing options are suddenly gone this morning. I updated the app and they’re still gone. The main features that have suddenly disappeared are the “no makeup” option and all of the different hairstyles. Now it just has the “transfer” option for hairstyles. I’m not sure why so many of the features disappeared, I’m still paying for the subscription and the app is up to date. Please fix this thanks so much
Mostly Paid Features
Requires Pro (i.e., paid) subscription to do most things in this app.
I was excited to test different hairstyles to see how they might like but even Pro version doesn’t offer much variety in hairstyles.
I was excited to test different hairstyles to see how they might like but even Pro version doesn’t offer much variety in hairstyles.
Nowhere Near…
…what I expected it to be. Every feature is sort of clunky and that makes it difficult to get a more natural look.
What is this Pro, costing more?
Unable to apply changes as before, I don’t like the way “pro’’ is forcing the price.
I’m not trying to change the way I look!
Too much money and too many ways to change your look! I don’t think it’s a good thing for me and I would rather not do that because it is not my intention to change my appearance so drastically! You might want to give more free time to get to know the app and maybe it would grow on people! But that’s just my opinion! Good luck in the future!
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)