Review Insights · App Store
FarmVille 2: Tropic Escape
Zynga Inc. · 78,702 ratings · ★ 4.6
4.6
★★★★★
78,702 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
45 negative reviews mention this · 83% of all complaints
★★★★★ "I used to love this game, but now it freezes and won’t let me play.. Freezes and won’t let me play anymore" - sinnettdks
2
"play"
14 negative reviews mention this · 26% of all complaints
★★★★★ "I used to love this game, but now it freezes and won’t let me play.. Freezes and won’t let me play anymore" - sinnettdks
3
"level"
13 negative reviews mention this · 24% of all complaints
★★★★★ "Game play issues. It never ends with his game, where to start - lol - game levels at 95, been saying more coming for years, the cheating- do you guys even know that games get modified- it’s all over Facebook - game is lame and reporting someone is a joke😝, …" - Destiny4
4
"years"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Game play issues. It never ends with his game, where to start - lol - game levels at 95, been saying more coming for years, the cheating- do you guys even know that games get modified- it’s all over Facebook - game is lame and reporting someone is a joke😝, …" - Destiny4
5
"been"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Game play issues. It never ends with his game, where to start - lol - game levels at 95, been saying more coming for years, the cheating- do you guys even know that games get modified- it’s all over Facebook - game is lame and reporting someone is a joke😝, …" - Destiny4
6
"help"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible Game. Don’t waste your time, energy, money on this game. Nothing is ever fixed! They do not reply to help or reply with nonsense. I played for more than 10 years, completed all goals. Pick another game! When I asked for help, Zynga rep told me to…" - TheStahr*
7
"support"
8 negative reviews mention this · 15% of all complaints
★★★★★ "They accuse people of cheating.. They has s seahorse race where you could use keys to get extra points. I used keys that I have been saving (for the 4 years I’ve been playing this game) and it flagged me saying I was manipulating the game!!! WTH and they refused to look in…" - Zzhearts
8
"able"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Can’t load Island. I am unable to load years and years of game play. It will not load my saved progress through my Facebook when I login. Forcing me to play from scratch. Because of this, I am unable to provide my game ID BECAUSE I CAN’T access it any longer.…" - love love love Eden!!
9
"cannot"
7 negative reviews mention this · 13% of all complaints
★★★★★ "I cannot set off any of my three minute boosts. The game would be much better if they got rid of all the cheaters" - Fantasy Island resort
10
"update"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Every update no longer opens. Forced to update, app never opens again" - Whitezye
11
"items"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Missing Tasks. Crafting items, when completed clicked on them but not added to my inventory" - R Cabana
12
"playing"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Cheaters and scammers. I’ve been playing this game for several years. The game was a lot of fun when I first started playing; but the higher I got in levels the cheaters and scammers started to get worse and worse. For example how can someone have over a milli…" - Al_H2026
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I used to love this game, but now it freezes and won’t let me play.
Freezes and won’t let me play anymore
I cannot set off any of my three minute boosts
The game would be much better if they got rid of all the cheaters
Disappointed
I just purchased a gem pack and used ALL of them to spend in tournement. Not one facility nor a super spin. Hell will freeze over before i spend ANY more money for this game.
Every update no longer opens
Forced to update, app never opens again
Missing Tasks
Crafting items, when completed clicked on them but not added to my inventory
Game play issues
It never ends with his game, where to start - lol - game levels at 95, been saying more coming for years, the cheating- do you guys even know that games get modified- it’s all over Facebook - game is lame and reporting someone is a joke😝, please in the mega tournament- 2 team members with zero crafting have over 780,000 points - why play - I don’t as much - fix this
Horrible Game
Don’t waste your time, energy, money on this game. Nothing is ever fixed! They do not reply to help or reply with nonsense. I played for more than 10 years, completed all goals. Pick another game!
When I asked for help, Zynga rep told me to buy a new device. Some of us are limited income seniors who use our money for food, medicine, and electricity. What a snotty comment!!!
When I asked for help, Zynga rep told me to buy a new device. Some of us are limited income seniors who use our money for food, medicine, and electricity. What a snotty comment!!!
Years gone
I had years put into this game and it has been frozen for weeks, I saved my data on my device and to unfreeze it I had to redownload it. I was level 70 and now it's all gone and I have to start over all because it was frozen and not downloading the new content.
Cheaters and scammers
I’ve been playing this game for several years. The game was a lot of fun when I first started playing; but the higher I got in levels the cheaters and scammers started to get worse and worse. For example how can someone have over a million points in the weekly tournaments when only doing 15 - 20 crafts per day and very minimal activity on the other stuff (ie…cruise ship, helicopter helps…etc). It’s not fun anymore when you do things the right way and see that someone has to cheat to win. I’m close to the point of just deleting the game all together if things don’t change. Very frustrating.
They accuse people of cheating.
They has s seahorse race where you could use keys to get extra points. I used keys that I have been saving (for the 4 years I’ve been playing this game) and it flagged me saying I was manipulating the game!!! WTH and they refused to look into it for me. So disappointed in their support team. All they respond is their copy and paste responses. I tried to ask them to look into it. Now they refuse to answer any email that pertains to it. So don’t waste your time. I have played this game since it first started!! I saved up every diamonds I ever got. Once I reached 10,000 after 7 yrs they flagged me again ACCUSING ME OF MANIPULATING THE GAME!! I can’t believe I gave it a second chance and the same. Stuff happened. They won’t look in to it. Soooooo DISAPPOINTED
1/22/2025 still the same copy and paste emails from support. Very poor zygna support and will not try to help fix the problem. Only copy and paste comments. Sick of their lack of help. STSY AWAY FROM THEIR GAMES. THEY ARE OUT JUST FOR $$$$
1/22/2025 still the same copy and paste emails from support. Very poor zygna support and will not try to help fix the problem. Only copy and paste comments. Sick of their lack of help. STSY AWAY FROM THEIR GAMES. THEY ARE OUT JUST FOR $$$$
Worthless tech support
Hope you don't have a problem playing this game because the tech-support is useless
Will not load
Game will not load do not waste time or money to play
Can’t load Island
I am unable to load years and years of game play. It will not load my saved progress through my Facebook when I login. Forcing me to play from scratch. Because of this, I am unable to provide my game ID BECAUSE I CAN’T access it any longer.
How frustrating
How frustrating
support - not being able to use the group chat
On the last update, they made a change and I was no longer able to send group chats. They put me thought different things to do which none worked. Then, they started all over again with the same things today all over again. Then I finally get a person who stated I needed to get a new IPad in order for me to be able to use the Chat. My IPad is only 2 1/2 years. It is not that old. I am not about to spend 1,000 for a new IPad just to play a game. Since I started playing the game, I have had issues, lots of times they help you with them right away, other times they put you through the wringer trying to get the issue corrected and make it should like it is you issue and no an issue with the game.
Who it concerns
I can’t access my chat group, the icon is grey and should be teal colored. I can’t do the cruise or any other online task.
Game Freeze
The game froze and won’t let me move past the Island Time Forgot Screen
Still cannot use boosts.
I’ve reported this issue twice now with no resolution. I also cannot access cruise ships . This use to be a fun game.
Game bugs and Doesn’t allow sync
I loved this game until I purchased a new device and discovered the Game doesn’t allow you to connect to old islands that you’ve gained achievements in. You must start over from level one even after having played for years. Game also doesn’t allow sync to cloud or Game Center. It constantly says update to sync when there aren’t any available updates. Sad I can no longer play unless starting over.
Game randomly stops loading past 36%
Have to figure out other ways to play now cause of this and support is useless
Lost all progress due to glitch
I lost all of my progress because the game froze at level 30. Apparently can’t go past that
Game
Ive been trying to play this game for over a year now. I already have an account and when the game opens everything is there but it does not let me move screen or tap anything. Deleting and reinstalling does nothing, booting my phone does nothing. I really dislike that i worked so hard and actually liked this game but it will not let me .
glitches
game is always broken.
Missing items
Game would be okay if it didn’t keep losing harvested pineapples, wheat, etc. I just harvested 18 plots of pineapples and none are showing in my inventory. This is constant and not a one off. Contact me by the end of the week with a solution and I will change my rating. If not, I play elsewhere.
After spending money
Game wouldn’t load so lost it all
Broken
Why is there an update for Santa???? It’s not even thanksgiving yet. Also ever since the update the game won’t load past 26%. I have spent too much time and money on this game to be inconvenienced like this. Please update properly!!! I will fix my rating once it works
Thieves
So after years of playing this game I started noticing that when I would buy gold bars all this sudden the amount of build items would go up essentially making it that I would have to buy more gold so I started taking screenshots and reached out to support yet they sent nothing back through email so I had no idea how no idea what to do finally I found the messages they responded with in my Game Center but by that time they closed the ticket saying their developers found no issues. This is lies as I have screenshots of everything. Which I’m more than happy to show to a lawyer as this is considered fraud with that being said I hope the developers are reading this and reach out before I reach out to a lawyer. Be aware especially if you purchase items and screenshots everything.
Urgent help
I cannot log into my account and it keeps starting over
Boosts
Can’t use them. The message when I try to use boosts is I’ve used 20 so I must wait until tomorrow. Yesterday I used maybe 3 or 4. Today I couldn’t use any. I must wait approximately 7 more hours to be able to use boosts. Thanks
Update
It keeps telling me I need a newer version of the game that it needs to be updated. I go to the App Store and there is no update available couple other issues, but I will not go into them here. update it has now been seven days and I am still having the same issue with not being able to sync my game to my iPad because it says I need to update a DLC version of my game is showing updated.
Glitches first cruise ship now boosts
Had nothing but issues, can’t use boosts at all for 4 days now. Keeps saying I’ve activated them all and they’ll be available tomorrow but they aren’t. I have the unicorn and can’t us it all all. About done with this game. Not fun anymore
Can’t sync
I have reinstalled it 10 times and want let me sync
Stuck on 36%
For a very long time when loading the game, it freezes up on 36% once again I deleted it and downloaded it again this time it came up with, need updated to sync hasn’t done it so I went to do a review and it set update now it’s doing the same thing you are lucky you don’t work for me. You’d be so fired. Please fix this issue. I’m so fed up. I’m ready just to delete it and stop playing the game and I was a level 33 I believe
Need help
I love this game but ive been unable to open the game for 2 weeks and when i was finally able to get connected its unable to connect to my iCloud account and i lost my level 22 account im so upset m
Not saving progress.
Played game for a few years now and now when I log on I have to start back where I started before. It’s not saving my progress and it shows I have made items but I can not collect them. Very frustrating because this game used to be fun. Hope this gets fixed because I would hate to delete game.
Terrible
This game will not load on my iad and definitely not on my phone. It is stillloading at 35% and definitely do not recommend downloading this.
Stuck on Level 13
You level up to Level 14 and the game is stuck. I have deleted and redownloaded 3 times.
Cheaters
If you like competing against cheaters, this is your game. This game used to be fun. Cheaters have ruined it. Only way to win certain events is to cheat so if you figure out how to cheat let me know so I can win again.
Freezing
My game has froze on level 14 and I cannot do anything I’ve tried deleting and restarting and everything it will not let me move my screen and is stuck
Game freezes
Every time I reach level 14 the game freezes. I have tried everything from restarting my computer to deleting the app and re-trying
No support
UPDATE: I have been in touch with customer support multiple times via email and chat for almost a week. Supposedly they have forwarded my issue to their development team. I am extremely frustrated that they have not resolved the issue. I have done everything they have advised and my issue has not changed. Clearly customer support is in no rush. I am ready to delete the game and move onto something different.
I cannot access any updates for the app. Therefore, I am not able to sync my account to the cloud. I am not able to join a beach club. I have reached out to Zynga but have yet to receive a response. So frustrating.
I cannot access any updates for the app. Therefore, I am not able to sync my account to the cloud. I am not able to join a beach club. I have reached out to Zynga but have yet to receive a response. So frustrating.
Level 14 crash
Once I reached level 14 I wasn’t able to play the app. I hard reset it. And it would keep sending me back to level 13. I am now level 1 no memory saved
Originally
I loved this game. But like a previous person said, I am forced to do things I don’t want to do and I don’t like that. Also currently, I am stuck doing the same thing over and over and I cannot get any of the items that I have made and yes I have room in storage. I don’t want to close out the game because I have paid for additional items and I am sure they will disappear.. can you please fix this
Started to Like it, but…
Was starting to like the app. Made it to level 12 & then the app refused to load. I had even put some money into the app as well. Guess money wasted and lesson learned.
Won’t save progress
Used to absolutely love this game so I redownloaded it and signed back in it had all my old progress saved but every time I leave the app all my progress after redownloading is gone
The activities are terrible
Fun game but I wish I could opt out of temporary activities/tasks because it ruins the whole rest of my game. PLEASE make some of the billion, forced activities, and their associated crafts OPTIONAL! Do better.
Cheaters
Too many teams with 4x boosts make it impossible for teams that play fairly
Lost of earned rewards
I have played many years worked hard to get to the highest level. I do all cruises, craft items to the amount required daily, assist my teammates . BUT after earning the puppies that give extra help they are taken away an I was told I am demoted. Unsure after all these years if I will continue with this game, becoming to frustrated with it. No explanation ever given, just normal text used ,nothing from technical help to answer questions
Please make it easier!
Is almost impossible to buy stuff at the shop! And if we request help to buy something from friends doesn’t even show in shop, I don’t get the help and they loose the items… game is supposed to be for relaxing time but is very stressful that everything is very hard to get…. Expansions? Mission Impossible!
Problem paradise
I love playing, very frustrating because there are always glitches and connection issues. I called my service company many times for service calls. It’s my internet, it’s the game. Only happens when I play this game. It’s pushing me to play other games.
Frustrated
Jeepers Paradise
I was on level 42 almost to 43 and then now I am
Back at level 5. The funny thing is I am still part of the beach club I was before this happened. I am able to send and receive sunshine. It keeps telling me to upgrade the game and there is not a way to do so. Tried about 15 times to do it. If I get a fix then I will just delete game and find another one to play that won’t send me back to the beginning after reaching a higher level and all without warning.
I was on level 42 almost to 43 and then now I am
Back at level 5. The funny thing is I am still part of the beach club I was before this happened. I am able to send and receive sunshine. It keeps telling me to upgrade the game and there is not a way to do so. Tried about 15 times to do it. If I get a fix then I will just delete game and find another one to play that won’t send me back to the beginning after reaching a higher level and all without warning.
+ 4 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
5%
Neutral (3★)
5%
Negative (1-2★)