Review Insights · App Store
FAX from iPhone: Send Doc App
Municorn Limited · 369,752 ratings · ★ 4.8
4.8
★★★★★
369,752 ratings
🎯 Build a better version
Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 33% of all complaints
★★★★★ "doesn’t work. the app does not work at all and it is also not free just a very unfortunate piece of garbage" - momo_0908
2
"send"
7 negative reviews mention this · 33% of all complaints
★★★★★ "It really is a scam. Takes 2 to 3 minutes per page or sometimes more. So you send a fax it says sending and you can watch the dots. Then it will say recipients machine isn’t receiving.. for 10 freaking dollars a week, it should work flawlessly. But it can’t, wo…" - Nailguy
3
"free"
6 negative reviews mention this · 29% of all complaints
★★★★★ "doesn’t work. the app does not work at all and it is also not free just a very unfortunate piece of garbage" - momo_0908
4
"subscription"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
5
"refund"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
6
"download"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
7
"week"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
8
"doesn"
4 negative reviews mention this · 19% of all complaints
★★★★★ "doesn’t work. the app does not work at all and it is also not free just a very unfortunate piece of garbage" - momo_0908
9
"doesn work"
4 negative reviews mention this · 19% of all complaints
10
"downloaded"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
11
"charged"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
12
"scam"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Scammer. I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was sti…" - AKF115
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn’t work
the app does not work at all and it is also not free just a very unfortunate piece of garbage
Don’t do it
First off the day to expire goes until 5 pm yet it made me pay and still isn’t working I’m very disappointed and still fax doesn’t work
Scammer
I would give this app zero stars if I could. I downloaded it for what I believed would be a one-time need and never knowingly signed up for a subscription that renews every two weeks. I never used the app after downloading it, yet I was still charged. When I requested a refund, it was denied despite the fact that the service was never used.
The subscription terms were not clear to me, and the frequent automatic renewals feel designed to catch people off guard. Based on my experience, I cannot recommend this app. Check your subscriptions carefully if you download it.
The subscription terms were not clear to me, and the frequent automatic renewals feel designed to catch people off guard. Based on my experience, I cannot recommend this app. Check your subscriptions carefully if you download it.
Scam
Sent fax multiple times and the company I was faxing never received it.
It really is a scam
Takes 2 to 3 minutes per page or sometimes more. So you send a fax it says sending and you can watch the dots. Then it will say recipients machine isn’t receiving.. for 10 freaking dollars a week, it should work flawlessly. But it can’t, won’t, and never will, fax anything. because it’s a freakin scam.
Doesn’t work
Sent a 12-page fax. It took way longer to send than advertised. Shows a confirmation, but the business said they’ve never gotten got nothing. This app does not work as described.
Subscription keeps charging after cancellation
I used one time to fax a document and cancelled subscription. I should not have to pay $33 for a 2 page fax. Keeps charging. I requested refund and get denied
False advertising
You have to pay for a monthly subscription to send a fax. Google numbers are free. This app is a ripoff
costs TEN DOLLARS after u take all ur pictures and u cant even download them, scam
waste of time. why is this showing up under “free fax”. ripoff.
Don’t Waste Your Money
App is able to send fax but receiving fax is another story. After waiting a week for a fax I tested the number they assigned me and of course it doesn’t work and the fax report gives a “no answer” error code. Contacted customer service and yet ghosted with no reply or refund for an app that does not do what it says it does.
Charged for no reason
I cancelled this many days before the subscription kicked in and it still charged me
Rip off
Downloaded this app to send a fax and it didn’t even work! Complete waste of $10 and of my time. Do not download
False advertising
They charge $9.99 to send any fax.
Great way to get your identity stolen
Understand?
Scam. 10 a week for it to not work
Scam. 10 a week for it to not work
Charged me even after I cancelled my subscription
I was charged for a renewal several days after I canceled my subscription. I reported the charge to apple who denied my claim. I appealed the decision and they denied it again and told me to contact the developer, Fax. I contacted them via their customer support email. Then they told me they could not help me, and to contact their in-app support chat, even after I deleted the app. I reinstalled it only for the in-app chat support team to then tell me to report the charge to apple.
They have no way of using you a refund if you’ve been incorrectly charged, even after cancellation, apparently, so I’ve been charged for another month by this company without a refund.
It was a lot of frustrating back and forth for two days, only to be told that the app developer cannot issue any refunds for anything downloaded via the App Store. Extremely frustrating. I will not be using this developer again. If anything, don’t use the App Store to download the product.
They have no way of using you a refund if you’ve been incorrectly charged, even after cancellation, apparently, so I’ve been charged for another month by this company without a refund.
It was a lot of frustrating back and forth for two days, only to be told that the app developer cannot issue any refunds for anything downloaded via the App Store. Extremely frustrating. I will not be using this developer again. If anything, don’t use the App Store to download the product.
Charges you when you cancel.
I cancelled before the week ended and now my account is locked because they want 9.99 thanks 👎
Free to Download, Not Free to Send!
This app was working fantastically until my final step. I was able to create a cover sheet, and easily capture my documents without having to upload/resend them. But as soon as I clicked the “send” button, this app wanted to charge me $10 before it would actually send my fax! So, it’s really NOT FREE to use, and I’d give this app zero stars if I could. If they’re gonna charge you, they could at least warn you.
BAD
When I downloaded the app and put a phone number it started to call the number 4 times I had to block the fkn app
Probably works
But for $10/week with no trial period or free service, I'm not too inclined to find out
Convenient but buyer beware
Works as advertised, but even when you cancel well before the end of the trial period, they still bill you $9.99. I used it once, canceled well before the end of the trial, but got charged. App Store wouldn’t refund the full amount, so I basically paid for something during an alleged “free trial”.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)