Review Insights · App Store
Fax from iPhone - Send Docs
oct · 5,730 ratings · ★ 4.7
4.7
★★★★★
5,730 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
29 negative reviews mention this · 42% of all complaints
★★★★★ "False advertising. I need to send 1 fax. I looked for a free service and this came up. Now it wants $8/month?!?!! I don’t think so." - : - (((((((((
2
"send"
20 negative reviews mention this · 29% of all complaints
★★★★★ "False advertising. I need to send 1 fax. I looked for a free service and this came up. Now it wants $8/month?!?!! I don’t think so." - : - (((((((((
3
"work"
20 negative reviews mention this · 29% of all complaints
★★★★★ "doesn’t work. it doesn’t fax, keeps failing" - momo_0908
4
"scam"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Scam. This is a scam" - reflection no thing
5
"doesn"
10 negative reviews mention this · 14% of all complaints
★★★★★ "doesn’t work. it doesn’t fax, keeps failing" - momo_0908
6
"doesn work"
9 negative reviews mention this · 13% of all complaints
7
"money"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Not deliverable. Do not download this does not work I signed up paid for the free trial five times I tried to send a fax it every single one was nondeliverable tried to contact them somewhere and there is no place to chat with them only an email to conta…" - Carries 33 2000
8
"waste"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Run - don’t waste your time or $$. You have to pay a monthly subscription just to send one fax. Google numbers are free." - God415girl
9
"subscription"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Run - don’t waste your time or $$. You have to pay a monthly subscription just to send one fax. Google numbers are free." - God415girl
10
"paid"
8 negative reviews mention this · 12% of all complaints
★★★★★ "NOT FREE. This a paid app, they don’t tell you until after you’ve entered all your info." - Odieodilla
11
"sent"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Where is the price?. This app is not free to use, which is not an issue. They need to make a profit. What is not right is no where you can easily see how much you have to pay. I was charged for a one time use $1.08. And there is I think a fee of $5 a month whi…" - Pauliri
12
"false"
7 negative reviews mention this · 10% of all complaints
★★★★★ "False advertising. I need to send 1 fax. I looked for a free service and this came up. Now it wants $8/month?!?!! I don’t think so." - : - (((((((((
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
False advertising
I need to send 1 fax. I looked for a free service and this came up. Now it wants $8/month?!?!! I don’t think so.
doesn’t work
it doesn’t fax, keeps failing
Run - don’t waste your time or $$
You have to pay a monthly subscription just to send one fax. Google numbers are free.
Shady Stuff
This app ended up not being what I needed to I cancelled and uninstalled. 2 months later I find out they have been charging me $9.99 A WEEK?! There is absolutely no activity on my account and yet they won’t offer a refund. Stole almost $70 me. Do not trust this app.
Says free, can’t send without subscription
False advertising
Lies
NOT FREE LIARS
Not free
Only it says it’s free… it’s not!
Never received anything
This app doesn’t work.
Failed to Send
Tried sending a fax like 4 times and every single time it failed. The reason was that “the call dropped”. I double and triple checked the number I was sending my fax to and it was correct. I thought maybe it was because I was sending it at night so I waited for the next morning, but that didn’t work either.
Overcharged
Said .99 a week and charged 9.99!
Says no subscription but that’s a lie.
They make you pay for subscription. False advertisement.
False advertisement
Advertised as free, but requires a subscription free
NOT FREE
This a paid app, they don’t tell you until after you’ve entered all your info.
Bait and Switch
App was advertised as completely free. Then once you spend the time to download it, upload your fax, and try to send, they try to charge you. Horrible. Don’t trust.
Click bait
The ad said “Fax from iPhone for FREE! No subscription required”. The first thing you see after entering recipient number is the icon to subscribe and the fee of $7.99 to fax. So browsing is free? You should say that Cause the App isn’t!
Update: I notice the removal of the word ‘FREE’ from the ad. Good job. Best of luck moving fwd
Update: I notice the removal of the word ‘FREE’ from the ad. Good job. Best of luck moving fwd
Poor customer support
I contacted support twice and never got a response. I didn’t realize this had a weekly (!) charge. I don’t need that but got charged. My request for a credit was ignored.
Received a response (3 weeks later) requesting I provide email/phone to investigate but they failed to give me any way to contact them.
Received a response (3 weeks later) requesting I provide email/phone to investigate but they failed to give me any way to contact them.
Where is the price?
This app is not free to use, which is not an issue. They need to make a profit. What is not right is no where you can easily see how much you have to pay. I was charged for a one time use $1.08. And there is I think a fee of $5 a month which I only saw after I sent my 1st fax. This is not right. Price should be presented upfront. Not hidden. This has a patina of dishonesty.
Lies
I wish I could take stars away instead of giving them. They lie and say it’s free and the cheapest option (currently) is $7.99 a week. Hopefully my review may help one person not be tricked.
Not free
Online it says the app is free and you don’t need any subscriptions. This is a blatant lie.
this app sucks balls
i hope an arsonist finds the creator of this app and sets his home on fire
I was never able to send a fax
I was never able to send a fax. I tried multiple times. This app never gave a reason for why the fax wasn’t going through
Not deliverable
Do not download this does not work
I signed up paid for the free trial five times I tried to send a fax it every single one was nondeliverable tried to contact them somewhere and there is no place to chat with them only an email to contact them for privacy policies so I guess I’m out my money
I signed up paid for the free trial five times I tried to send a fax it every single one was nondeliverable tried to contact them somewhere and there is no place to chat with them only an email to contact them for privacy policies so I guess I’m out my money
It’s not working at all
It’s not working at all. Tried couple times. I need a refund. Asap
Scam
This is a scam
Very slow
Really slow
Sending a fax first time
It don't work for me it's in process
Scam Me out Of 9.99/week for two weeks
Auto renews 9.99/week. I sent 1 page 1 time and at the time of signing up I was under the impression of .99/week.
It doesn't work
I tried to send and it only came out in progress, some important urgent documents were never sent, how frustrating
Junk waste of money. And no refund thieves. Overseas. Scam alert
Junk. Trash app beware once you pay it won’t work then no refund thieves scam scam. Scam.
Does not send documents
I paid $24.99 for this app since I have urgent papers to fax I tried sending it 4 times and all those 4 times it kept saying not delivered. It’s a waste of money and does not work. Next time I know to see the reviews first.
Free but not free and it doesn’t work
Save your money it doesn’t work
Junk app
Fax didn’t go through and never did try to resend.
Don’t work
First time I tried to fax something it gave me an error
Not free
Bait and switch. As soon as your doc is scanned they make you pay.
Money stealing b itches
Said the weekly plan was 0.99
Just to end up getting charged 10$!!! Thieves!!!!
Just to end up getting charged 10$!!! Thieves!!!!
Unable to fax
I paid, I scanned and it fails to send.
I cancelled subscription
I cancelled subscription
Scam App Not working
Paid membership fees and every fax keeps giving error- something went wrong - is this a scam app?
Does not work properly.
Fax was not sent. Still in progress
Don’t work
Subscribed on a plan, ending for it unable to send or fax my documents. A scam
Says send for free. Zero free options. Don’t waste your time
Just another scam that says free to increase downloads
Scam - unauthorized charge for $100
I downloaded this to use for 1 document. It said there was a 3 day free trial. I cancelled within the 3 days and 2 days later was charged $99.99. I have contacted them 5 times and received a form letter saying they will get back to me in 24 hours. They didn’t. The website doesn’t work. There was a phone number that was wrong. Additionally no where on the app said it was $99.99.
Not clear instructions
There isn’t anywhere that states if you can receive the fax correspondence back. There isn’t anywhere where they tell you the different plan options that may include the opportunity to receive faxes back. There is no information space to entire personal information that would allow the customer to make this a more trailer fax. The fax seems to be sent ok but I don’t like this not knowing anything and can’t find the information anywhere online.
Scam
“Best free fax” . Well if it is “the best free fax” why are you charged to send fax ? Doesn’t seem free , unless that is … false advertising
Horrible Product
Tried multiple fax numbers, which none were succesfully sent. Wi-Fi connection sufficient. Waste of time and fee.
Doesn’t work, but charged me 0.99 cents
Absolutely doesn’t work fax not sent
:(
Never delivered the fax
Scam
Fax stop delivering after a month don’t waste money
DO NOT SUBSCRIBE, it doesn’t work
The app do not work and Apple claim I already used it but never was able to use it . Do not subscribe to this fax app use others.
Can’t get it to send a single fax
I’ve tried to send multiple faxes and not a single one has worked. It just says “undeliverable”. Don’t know how it has so many high reviews.
Didnt work
I bought this app at first I thought it was free but there’s always a catch to something but anyway I bought it. I went to go do a fax it never worked so I had to go somewhere else and pay for it to get it done which got me more aggravated, so yeah it was a waste of money and I wind up paying like $28 for nothing.
+ 19 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)