Review Insights · App Store
Fax.Plus - Receive & Send Fax
Alohi · 10,677 ratings · ★ 4.7
4.7
★★★★★
10,677 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
14 negative reviews mention this · 27% of all complaints
★★★★★ "Issue at the very beginning. Have an issue. Downloaded the app, created account, and logged in. At that point there is an advertisement screen “send faxes globally” which i can not get pst… can not press continue at the bottom of screen(nothing happens when i do) and …" - Sparta1978
2
"work"
11 negative reviews mention this · 21% of all complaints
★★★★★ "UX needs work. The app is awkward to set up with an unclear way of canceling if you find it disappointing. It also will misformat fax numbers correctly formatted in contacts as well as not recognizing them as being in the fax field in iOS Contacts" - Mortlach
3
"sent"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Beware, gives different fax#. I chose a local fax# when I subscribed, I have screenshots as proof showing that fax# as “Your number”. After I paid they gave me a different fax# for a different state. I sent the screenshot proof to customer service, I was told you don’t …" - 17Ss
4
"money"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Waste of money. This fax does not work. It was a total waste of money. I ended up having to use my email because the fast will neither send or receive. Total waste of $9 and I will love my refund." - Sommy007
5
"service"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Beware, gives different fax#. I chose a local fax# when I subscribed, I have screenshots as proof showing that fax# as “Your number”. After I paid they gave me a different fax# for a different state. I sent the screenshot proof to customer service, I was told you don’t …" - 17Ss
6
"faxes"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Issue at the very beginning. Have an issue. Downloaded the app, created account, and logged in. At that point there is an advertisement screen “send faxes globally” which i can not get pst… can not press continue at the bottom of screen(nothing happens when i do) and …" - Sparta1978
7
"free"
8 negative reviews mention this · 15% of all complaints
★★★★★ "HORRIBLE. Shame on your company. You guys scam customers into thinking they are getting free trials and you charged me $89.99 upfront?! I now have to file a claim with my bank because Apple support keeps denying my refund request, even though they to…" - tinaz_13
8
"sign"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Beware, gives different fax#. I chose a local fax# when I subscribed, I have screenshots as proof showing that fax# as “Your number”. After I paid they gave me a different fax# for a different state. I sent the screenshot proof to customer service, I was told you don’t …" - 17Ss
9
"charged"
7 negative reviews mention this · 13% of all complaints
★★★★★ "HORRIBLE. Shame on your company. You guys scam customers into thinking they are getting free trials and you charged me $89.99 upfront?! I now have to file a claim with my bank because Apple support keeps denying my refund request, even though they to…" - tinaz_13
10
"refund"
7 negative reviews mention this · 13% of all complaints
★★★★★ "HORRIBLE. Shame on your company. You guys scam customers into thinking they are getting free trials and you charged me $89.99 upfront?! I now have to file a claim with my bank because Apple support keeps denying my refund request, even though they to…" - tinaz_13
11
"pages"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not free. This was promoted as a free option on Gemini up to 10 pages. I tried it out as a test and it was infuriating." - Christmas Music Listener
12
"being"
7 negative reviews mention this · 13% of all complaints
★★★★★ "UX needs work. The app is awkward to set up with an unclear way of canceling if you find it disappointing. It also will misformat fax numbers correctly formatted in contacts as well as not recognizing them as being in the fax field in iOS Contacts" - Mortlach
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Beware, gives different fax#
I chose a local fax# when I subscribed, I have screenshots as proof showing that fax# as “Your number”. After I paid they gave me a different fax# for a different state. I sent the screenshot proof to customer service, I was told you don’t get to choose the fax# on sign up, even though it shows your number as the one you chose, and I have to pay the extra $10 fee to change the number. So beware, you have to pay more after subscribing if you want to choose your fax#.
Issue at the very beginning
Have an issue. Downloaded the app, created account, and logged in. At that point there is an advertisement screen “send faxes globally” which i can not get pst… can not press continue at the bottom of screen(nothing happens when i do) and there is no X. Iphone 12 is what i have.
HORRIBLE
Shame on your company. You guys scam customers into thinking they are getting free trials and you charged me $89.99 upfront?! I now have to file a claim with my bank because Apple support keeps denying my refund request, even though they told me I would be refunded.
Don’t do it
Well, this app is not sending faxes, they keep failing, but yet my credits are dwindling. Conveniently there is no customer service to reach. Well, you can click a button and send a message, but you don’t know where it’s sending or if and when you’ll get a response.
Not free
This was promoted as a free option on Gemini up to 10 pages. I tried it out as a test and it was infuriating.
Misleading prices
They show their monthly price but then charge you for a full year.
Missing info
I’ve used this app for years. Every time it’s been a while. I will log back in and my credit will all be gone, and there is no history of any faxes I have sent before. For this reason, I give it a one star.
Did not work
Downloaded app so IRS could fax document and did not work. Paid for a subscription for nothing. App is already deleted.
NOT FREE
Says free with in app purchases but you can’t even send one fax without paying for a subscription
Scam app do not use!!
This app and company are terrible. It’s a scam to get you to pay multiple times. They lock you out of your paid account then tell you that you are on a free account and they can’t find your paid account. Then neither them or Apple will refund you. I have never had a company “lose” my account before like this, it’s actually not possible if the company is legitimate and competent which this one obviously is not. Don’t trust it, they will scam you the same way they did to me!
Terrible
Tells you send but doesn’t show sent. Most tries say not sent. If you like being charged for faxes that don’t get sent and can’t confirm the ones that do. Then this is your app
Terrible!
Paid $90 to send a fax, fine print limits the number of pages per fax!!! So I couldn't even send my fax.
Frustrating
I had to pay for three separate subscriptions before I could get my fax to go through. The first one didn’t show up on my fax.plus app even though my credit card was charged and customer service couldn’t help me. The second one kept failing but I didn’t realize that every time it even attempted that it subtracted from the amount of pages I had left. It was a very frustrating experience.
It doesn’t work
I can’t get a single fax to go out.
Doesn’t work
Trash
Company sucks!
I’ve been missing important medical documents and definitely not hippa compliant. Can’t get ahold of anyone to resolve my issue no phone number for United States customer
Deceptive scam
If you do business fax with this company they don’t allow you to port your number. In the time since I’ve used them the price has gone from $250 a year to $1600 a year. Now I have to reprint all my marketing because I can’t keep my fax number. Just the worst company of all time.
Waste of money
This fax does not work. It was a total waste of money. I ended up having to use my email because the fast will neither send or receive. Total waste of $9 and I will love my refund.
Signature
Didn’t realize I had to sign before submitting. Form didn’t go through. I lost out on my free credit..
Frustrated
So far I have spent 30 minutes trying to find the Scan.Fax feature. I need to scan my document to send it. Should I just take a picture of it and then upload it?
DID NOT WORK
Need to send one fax. just one fax. in a bind - printer down. Will not EVER consider this app in future because it failed me when I needed to send just one fax - time sensitive. PLUS some random aloha place needed to access my computer info - they got my phone # out of me and now have all my emails and who knows what else they left on my computer - going to clear cache/cookies/everything and re-start with security update to wipe clean fax.plus from everything.
Waste of time and money
I tried sending a fax four times over a four hour period. Each time the fax timed out (ten minute period) yet I was still charged for the time I used the service. Was unable to get immediate technical help and was told I couldn’t get a refund. Used another app and was able to send the fax immediately. Do not use if you have an urgent matter.
Failed faxes
Faxes are not being received by me, upgraded to premium and still not getting them.
Used to Be a Good App
I’ve had this app for years. Loved it. Now? No thank you. The changes made to the app resulted in excess/duplicate charges, no one helps you with that, due to unclear, vague explanation of “the rules” on their app. With so many others out there, this one should be a hard pass.
Unhappy
I canceled this app, was still charged, and in response to being asked to correct the charge, was told “Under our refund policy, refunds for monthly subscription charges are unavailable. For full details, please see What is the Fax.Plus refund policy?” Buyer beware.
Don’t waste your money
They cannot even complete a fax that’s only 2 pages long. And every failed attempt or even if the if line is busy and it’s not sent at all it is counted against the number of pages you can send/recieve. This is a fricken scam. Look somewhere else to send faxes cause this ain’t it
Didn’t work
Paid for a subscription and none of my faxes would send or would only partially send.
Not free fax never sent in 24 hours
Not free and they never sent my fax, and the other Syed had been waiting for a while while
Can’t sign in
I’m not able to login
IT’S NOT WORKING
I’ve requested verification code more than 10 times, I didn’t receive any, basically can’t sign in.
Never sent my first and only fax
The app never sent my first and only fax. I cancelled the first day, but no credit was received. I do not recommend this app.
Doesn’t work at all, no help
Don’t waste your money. I paid for a month plus credits and nothing I’ve tried to send on the app or through the website has gone through. Everything fails. Customer service is just a contact email pop up no chat or anything. No help.
App purchasing
Be very careful with choosing a monthly subscription because they will charge you the full price for the whole year when you’re thinking you’re paying monthly
and then, when trying to resolve the issue, they will not help you instead they will pass it off on Apple and Apple will also not help you
I thought I was getting a 6.99 subscription and then found out I was actually being charged for the whole year
If I had him known, I would’ve chosen a different subscription
When I only needed to use it one time
Now I have no way of getting the difference of my money back and I’m stuck with an app that I will rarely ever use
and then, when trying to resolve the issue, they will not help you instead they will pass it off on Apple and Apple will also not help you
I thought I was getting a 6.99 subscription and then found out I was actually being charged for the whole year
If I had him known, I would’ve chosen a different subscription
When I only needed to use it one time
Now I have no way of getting the difference of my money back and I’m stuck with an app that I will rarely ever use
Doesn’t attach files on iPad. No good.
Don’t bother too glitchy.
Bad Business and no Support
Had been using the fax services for several months on the upgraded plan, suddenly all my data was gone and I had been logged out, but keep getting billed. I have emailed customer ‘no’ service multiple times with no response!
Deceptive business practices and zero accountability
I upgraded my FaxPlus plan after being prompted by their system when I hit the 10-page trial limit. I upgraded in good faith, expecting to be able to send more pages as stated on their site (up to 60 per fax for the plan I chose).
After upgrading, I was still unable to send more than 10 pages. I contacted support immediately and canceled the order on the same day. Despite never sending a fax and never using the service, they refused a refund, citing a “no refunds after fax number is assigned” policy.
The catch? Their system automatically assigns a fax number without user input, which immediately voids their 24-hour refund policy. That means no one actually has a chance to qualify for a refund, even if they cancel within minutes of making the purchase. It’s a loophole designed to make the refund policy useless.
There’s no transparency, no opportunity to decline the number assignment, and no refund even if you don’t use the service at all. It’s an unethical practice that borders on predatory. I had to go pay another provider just to get my fax sent that same day.
It’s not about the amount. It’s about the principle. If a company makes it this hard to get a refund for a service you never used, you should think twice before trusting them with anything.
Update: The company responds just to look like they will resolve your issue but trust me, they will not! They get money off of scamming you so sign up at your own risk.
After upgrading, I was still unable to send more than 10 pages. I contacted support immediately and canceled the order on the same day. Despite never sending a fax and never using the service, they refused a refund, citing a “no refunds after fax number is assigned” policy.
The catch? Their system automatically assigns a fax number without user input, which immediately voids their 24-hour refund policy. That means no one actually has a chance to qualify for a refund, even if they cancel within minutes of making the purchase. It’s a loophole designed to make the refund policy useless.
There’s no transparency, no opportunity to decline the number assignment, and no refund even if you don’t use the service at all. It’s an unethical practice that borders on predatory. I had to go pay another provider just to get my fax sent that same day.
It’s not about the amount. It’s about the principle. If a company makes it this hard to get a refund for a service you never used, you should think twice before trusting them with anything.
Update: The company responds just to look like they will resolve your issue but trust me, they will not! They get money off of scamming you so sign up at your own risk.
Fax Fail
Will not send fax. Tried multiple times to send 5 page pdf file. Added cover page.
total garbage
i needed this to renew some fns, i work, everyone else closes when i get off, so i thought this would be a good idea, it sends just one fax out of 12, then tells me i sent 18 somehow, i put myself on a subscription and basically got robbed, DO NOT WASTE YOUR MONEY, THIS IS THEFT
They scam you on the cost
Signed up for the monthly plan fee. Was charged for the yearly plan fee. There’s no one that you can talk to just be very cautious if you sign up for facts plus.
Predatory
Stay away from
Worst app
Can’t even sign up without a “Sorry. Something went wrong error.” Could imagine the problems once actually in the app. Zero stars.
No Refund - Unfair Subscription Terms
I purchased this app under the impression that I needed it to receive documents via fax. After signing up, I quickly learned that the documents could be securely emailed to me instead - making the app unnecessary for my situation.
I canceled the subscription the same day I signed up and immediately requested a refund. However, the subscription charges for a full year upfront, and despite my prompt cancellation, I have not been issued a refund.
This experience has been frustrating, especially given that I never actually used the service. I’m disappointed by the lack of flexibility and support, particularly for users who act in good faith and cancel right away. I would strongly recommend evaluating your actual needs before purchasing this app, especially considering the lack of a trial period or a fair refund process.
I canceled the subscription the same day I signed up and immediately requested a refund. However, the subscription charges for a full year upfront, and despite my prompt cancellation, I have not been issued a refund.
This experience has been frustrating, especially given that I never actually used the service. I’m disappointed by the lack of flexibility and support, particularly for users who act in good faith and cancel right away. I would strongly recommend evaluating your actual needs before purchasing this app, especially considering the lack of a trial period or a fair refund process.
Misleading Credit System - Feels Like a Ripoff
I recently downloaded this fax app and created a new account because they advertised 10 free faxes for new users. However, after sending just 3 faxes, I was told I was out of credit. Thinking it might be a glitch, I purchased $8 worth of credit, which the app claimed would give me 40 pages worth of faxing.
Unfortunately, things only got worse. Each fax I sent started deducting 3 to 4 credits per page, not per fax, which was never clearly communicated. This made me feel like I was being ripped off, as the actual credit usage didn’t match what was promised.
Overall, the experience has been very disappointing, and I do not recommend this app unless they become more transparent about their credit usage and fix the misleading claims. What should have been a simple solution turned into a frustrating waste of money.
Unfortunately, things only got worse. Each fax I sent started deducting 3 to 4 credits per page, not per fax, which was never clearly communicated. This made me feel like I was being ripped off, as the actual credit usage didn’t match what was promised.
Overall, the experience has been very disappointing, and I do not recommend this app unless they become more transparent about their credit usage and fix the misleading claims. What should have been a simple solution turned into a frustrating waste of money.
Huge
Do not pay them. It is garbage
Mentiroso
No es gratis te cobra
Buy a fax machine
Didn’t confirm sent & no help response
Receipt not available
I cannot receive a receipt to print for taxes. The instructions they give do not work.
Not worth it
I just purchased today. And it would not work. It was telling me already that I have 30mb Never used it and I signed up for the monthly use.
UX needs work
The app is awkward to set up with an unclear way of canceling if you find it disappointing. It also will misformat fax numbers correctly formatted in contacts as well as not recognizing them as being in the fax field in iOS Contacts
Not impressed
App is challenging to use and doesn’t maintain log. I need to go to desktop to see status and history
+ 2 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)