Review Insights · App Store
FaxFree: Send Fax From iPhone
BPMobile · 161,704 ratings · ★ 4.8
4.8
★★★★★
161,704 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
15 negative reviews mention this · 35% of all complaints
★★★★★ "Not free,. Could not access files, could not open pdf thru their alternate means, requires a subscription=not free." - skyknight john
2
"free"
12 negative reviews mention this · 28% of all complaints
★★★★★ "Not free. Putting “free” in the name of your paid app is just scummy." - RandalTheSandal!
3
"cancel"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Works, but can’t cancel. I used this to send a one time fax.. tried to figure out how to cancel and cannot find it anywhere on the app." - Skippy TET
4
"send"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Works, but can’t cancel. I used this to send a one time fax.. tried to figure out how to cancel and cannot find it anywhere on the app." - Skippy TET
5
"work"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Distortion. This product unfortunately distorts all uploaded paperwork making it unclear to read." - Nicknameisthesame
6
"paid"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Not free. Putting “free” in the name of your paid app is just scummy." - RandalTheSandal!
7
"charge"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Scam. Overcharged, unable to contact customer service and there’s nowhere to unsubscribe." - Cvxz curry
8
"refund"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Refund. This app keeps trying to take money from me it’s blocking me from updating my other apps until it’s paid for which I didn’t purchase" - Passion Page
9
"money"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Refund. This app keeps trying to take money from me it’s blocking me from updating my other apps until it’s paid for which I didn’t purchase" - Passion Page
10
"scam"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Scam. Overcharged, unable to contact customer service and there’s nowhere to unsubscribe." - Cvxz curry
11
"download"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Works, but there is no “unsubscribe” button. Functional app, but there is absolutely no excuse for having predatory subscription models. Do not download." - Potato1029
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Works, but can’t cancel
I used this to send a one time fax.. tried to figure out how to cancel and cannot find it anywhere on the app.
Do not recommend
I tried to send two faxes and they both declined. Not sure if this is a legit site.
Not free
Putting “free” in the name of your paid app is just scummy.
Not free,
Could not access files, could not open pdf thru their alternate means, requires a subscription=not free.
Refund
This app keeps trying to take money from me it’s blocking me from updating my other apps until it’s paid for which I didn’t purchase
Fake fax app
It says it sends faxes but it does not according to recipients they have not received anything
Scam
Overcharged, unable to contact customer service and there’s nowhere to unsubscribe.
Works, but there is no “unsubscribe” button
Functional app, but there is absolutely no excuse for having predatory subscription models. Do not download.
Trash
Not free, requires a subscription. And can’t even connect to any of my documents or recognize my documents to send. Trash.
Be careful
I subscribed to this because of the 3 day free trial to check them out. I cancelled my subscription before the 3 days was up. But of course they tried to charge me $42.99 anyway. Now my Apple account is blocked because they expect me to pay. Customer support just keeps saying "unfortunately".
Dificult
How you cancel the subscription they make it difficult so they can charge you
Scam
Scam
This app is not working
I paid 42.99 April 1, 2026 no refund & it doesn’t work
FaxFree
Muy cara y no me funcionó y no tiene nada de free
New user
It’s impossible to cancel
Annoying calls
Unsubscribing immediately
It’s not free. This is misleading.
It’s really frustrating when you download a “free” fax app and then you find out it’s not free. That is deceptive and unethical.
Can’t fax
I tried multiple times but everytime it failed and didn’t tell why. I even paid one month subscription fee…
Error even after paying
No service
Won’t use again
Terrible app
Scam
They charge you for a subscription even if you cancel unfortunately. No matter what you do even if you get the free trial they will charge you no matter what if you cancel or not.
scam
Requires payment and won't let you cancel your subscription when you want out.
It’s not free
Fake advertisement, you have to pay for a subscription to fax
Not satisfied
The app works but there isn’t a free trail even if you cancel before they will still charge. I wrote 2 emails about a refund and never received a response. If you download the app be prepared to pay for it.
Will take your money immediately.
The ad says you will not be charged for three days. They withdraw $21.45 immediately from your bank account. You have to send in a written request asking for your money back within the three day free trial period. This is highly illegal and unethical business practices.
Scam app
Doesn’t work I used progressives fax number and double checked it several times and it says doesn’t recognize number. They just want your subscription
Fax won’t go thru anymore
Why can’t I send a fax?
Don’t be scammed
I would give it 0 stars if it was an option. I literally used this app to fax in my timesheets for work, one fax per week to the same number from MY number. After about 4 weeks, my app was restricted and I didn’t know why. I contacted the company and they said that sending what I sent had red flagged and restricted my access. But funny thing is as soon as I upgraded for $8.99/week, suddenly I could use it again 🙄 but I’m not paying to use this for one fax a week! Just don’t use this app, it’s not free as it says
Stealing Money from your account DO NOT DOWNLOAD
This app takes from your account Multiple times a month TWICE every time do not download this app and especially do not subscribe to anything they have. They have been pulling money out of my account on multiple occasions many times out of the month..
Doesn’t work
Paid $90 for a yearly subscription used it 3 times and hasn’t worked since
Don’t recommend it
I accidentally purchased a one-year subscription and contacted customer service the very next day to request a refund. Despite never using the app at all, my request was denied without a clear explanation. The customer service was extremely disappointing-they couldn’t provide a valid reason for refusing the refund and were not helpful in resolving the issue. Overall, a very frustrating experience.
Didn’t work.
My browsers didn’t think it was safe from an iphone16
It suck!!!
Do not recommend
User Beware
Do NOT use. They will not cancel my account, they will not reply to any sort of communication. It continued to charge my account.
Paid for a subscription but can’t send fax. How unfortunate and frustrating.
Please fix this issue so I can send faxes, otherwise I wasted my money.
Let me pay per fax
I don’t need a weekly subscription
App would not access Drive for files
The app did not allow access to my drive, something went wrong every time. It is unclear how to cancel the subscription.
Failed every time
Can’t rate anything because it failed every single time
App does not work
This app cost me $42.99 in the apple store and does not work. Save yourself the headache and the money, don't even attempt to try and download it because it will disappoint you! If l could have given it zero stars I would have because I'm still trying to chase down my refund nd of $42.99.
Distortion
This product unfortunately distorts all uploaded paperwork making it unclear to read.
Not sure what’s going on with it
. The first fax I tried to send went through very quickly. But the next one failed. I’m trying to send it again and it’s the exact same message that went out the first time. I’m just sending it to a different number this time. And I can not seem to get it to work I don’t know maybe the attachment is too large or something. But it did go through the first time exactly the same Attachments.
Fast, Easy Faxing, BUT it is not FREE!! $8.99/week
It’s not free they charge $8.99/ week , which is ridiculous..
Previously worked well
I have sent a few faxes over the last two years with this app… Maybe one or two per year. Today it will not send my one page document, not sure what the problem is, but it’s very frustrating. There is no message about why it will not send.
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)