Review Insights · App Store
Fetch: America’s Rewards App
Fetch Rewards, LLC · 7,377,347 ratings · ★ 4.9
4.9
★★★★★
7,377,347 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
11 negative reviews mention this · 69% of all complaints
★★★★★ "Points. It’s removed all of my points" - Ms.O
2
"fetch"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Unfairly Lost Points. I’ve used Fetch for a long time, but after this experience I can’t recommend it. They removed about $30 worth of points that took me weeks to earn without any warning or giving me a chance to explain. Instead of notifying me that there was …" - Cutiiez
3
"earn"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Unfairly Lost Points. I’ve used Fetch for a long time, but after this experience I can’t recommend it. They removed about $30 worth of points that took me weeks to earn without any warning or giving me a chance to explain. Instead of notifying me that there was …" - Cutiiez
4
"receipt"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Unfairly Lost Points. I’ve used Fetch for a long time, but after this experience I can’t recommend it. They removed about $30 worth of points that took me weeks to earn without any warning or giving me a chance to explain. Instead of notifying me that there was …" - Cutiiez
5
"reward"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Unfairly Lost Points. I’ve used Fetch for a long time, but after this experience I can’t recommend it. They removed about $30 worth of points that took me weeks to earn without any warning or giving me a chance to explain. Instead of notifying me that there was …" - Cutiiez
6
"takes"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Rewards getting to expensive. When the app first came out points rewards seemed proportional..now to get a 10$ reward takes far too many points to be worth it" - Tre361
7
"scan"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Fix yall app. So I’m trying to login with my Apple account and my number and it’s not letting me I signed in with my Google account and it’s saying that my account is frozen when I barely got to scan any receipts or do anything on the app I’ve used this …" - kkmpkkmp
8
"receipts"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Fix yall app. So I’m trying to login with my Apple account and my number and it’s not letting me I signed in with my Google account and it’s saying that my account is frozen when I barely got to scan any receipts or do anything on the app I’ve used this …" - kkmpkkmp
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Points
It’s removed all of my points
Unfairly Lost Points
I’ve used Fetch for a long time, but after this experience I can’t recommend it. They removed about $30 worth of points that took me weeks to earn without any warning or giving me a chance to explain. Instead of notifying me that there was a concern, they simply took the points away and refused to reconsider.
Their explanation was that they believed a receipt wasn’t mine, but it feels like they made that assumption because the cashier happened to have the same first name as me. That isn’t evidence, and it made me feel unfairly targeted. If my name had been something more common, I honestly wonder if the same assumption would have been made.
Customer support repeatedly sent the same generic responses and refused to escalate or provide any actual proof for their decision. If your rewards can disappear without warning based on assumptions, it’s hard to trust this app.
I expected better from a company I’ve supported.
Their explanation was that they believed a receipt wasn’t mine, but it feels like they made that assumption because the cashier happened to have the same first name as me. That isn’t evidence, and it made me feel unfairly targeted. If my name had been something more common, I honestly wonder if the same assumption would have been made.
Customer support repeatedly sent the same generic responses and refused to escalate or provide any actual proof for their decision. If your rewards can disappear without warning based on assumptions, it’s hard to trust this app.
I expected better from a company I’ve supported.
Terry Huffman
Fetch DID NOT give me my 2,000 points for buying canned dog food
False Advertisement. COMPLETE SCAM
I was told that I can play unlimited games and earn unlimited gift cards, only to be told that there are NO more games for me to play AND they stopped giving me points on ANY game!!! COMPLETE SCAM
Game
I hate this app I was promised 50,000 coins if I won a game I won the game after trying so hard for 1 hour and when I went on the app to redeem the coins I was granted 100
Point
This has taken points off with no explanation or and didn’t respond to my email took 30,000 points twice
Lame app
Take Way too long to earn enough to cash in a reward.
You let someone else take my point
I don’t like you right now because you let scammer take points from me and I just want them back now 1004
Confirming items is ridiculous. If it is on my receipt I bought IT
Confirming items BOO
Fix yall app
So I’m trying to login with my Apple account and my number and it’s not letting me I signed in with my Google account and it’s saying that my account is frozen when I barely got to scan any receipts or do anything on the app I’ve used this app before in the past a while back and now I’m coming back and I can’t even use it You guys need to fix that bug because it frustrating and it’s gonna make people not want to use this app fr.
Do not force me to
Update. Zero stars
Requesting
My friends future referrals & old referrals would love it if you can raise the receipts to a minimum of 35 points, raise the referral points to 6000 and 3500 (make it last 14 days), lastly that you could scan more receipts per 7days (like 45)😁. “You get more 🐝 with 🍯 that without 🤷♀️🫂”. Have a wonderful day.
Sincerely,
Sheila Stiffler
Sincerely,
Sheila Stiffler
Fetch takes your points
Fetch once I’ve saved up my points LEGALY TO TERMS OF CONDITIONS I tried to spend the points and Fetch froze my account this app is horrible dont waste your time biggest waste of time
Rewards getting to expensive
When the app first came out points rewards seemed proportional..now to get a 10$ reward takes far too many points to be worth it
Great idea. Poor execution
Takes a million years to achieve anything. You cannot find anything you need in the app easily. Wait til you try and get a reward. OMG. 6 months 25,000 points and I get a $10 gift card. What a waste of my life
Was Good. Not so much now
I’ve been using the app for a while and have a little over 131,000 points. The app was good in the beginning and I was able to rack up a lot of points in one shopping trip.
For the last several months though, I’m only getting 25 points per trip unless I verify almost everything I bought. And quite often, the description that comes from verifying the product is the same as the description from the scan of the receipt.
I don’t know if it is the app or Kroger’s receipts, but it would be nice if this issue was fixed.
For the last several months though, I’m only getting 25 points per trip unless I verify almost everything I bought. And quite often, the description that comes from verifying the product is the same as the description from the scan of the receipt.
I don’t know if it is the app or Kroger’s receipts, but it would be nice if this issue was fixed.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)