Review Insights · App Store
Fidelity Investments
Fidelity Investments · 3,100,604 ratings · ★ 4.8
4.8
★★★★★
3,100,604 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Accounts need Passkey logins. The app is ok, but it has security issues because it does not yet support login by passkey, which is infinitely more secure than standard password+2FA code logins. I hope Fidelity will adopts passkeys soon as other financial institutions ha…" - Vader730
2
"fidelity"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Accounts need Passkey logins. The app is ok, but it has security issues because it does not yet support login by passkey, which is infinitely more secure than standard password+2FA code logins. I hope Fidelity will adopts passkeys soon as other financial institutions ha…" - Vader730
3
"doesn"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Crappiest app. The app doesn’t use Face ID for login. The app is asking me to login again and again and When I close the window, I am logged in. This app needs lot of improvement." - Zorrorulz
4
"phone"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Poor upgrades. The last two updates have only made the app harder and harder to use. It doesn’t seem designed well to fit on the phone. Last version, the menu words were overlapping each other. Now this version, in activity, the dollar amounts are cut off…" - darwynne
5
"every"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Password. Every time I login to the app, it forces me to change the password." - Obeyan
6
"does"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Log out notifications. Worthless!!! I don’t need to know when I’m “logged out” every other app just does it without blasting your notifications. Stop it!!!! Stop giving me worthless notifications!" - Play On 04
7
"colors"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Colors are too dark. The latest update changed the red/green colors of stocks in the Positions view. The type is black over dark backgrounds- it used to be white over the darker colors. Please review and fix this. Otherwise it is a great app would be back to 5…" - TH18020
8
"dark"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Colors are too dark. The latest update changed the red/green colors of stocks in the Positions view. The type is black over dark backgrounds- it used to be white over the darker colors. Please review and fix this. Otherwise it is a great app would be back to 5…" - TH18020
9
"update"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Colors are too dark. The latest update changed the red/green colors of stocks in the Positions view. The type is black over dark backgrounds- it used to be white over the darker colors. Please review and fix this. Otherwise it is a great app would be back to 5…" - TH18020
10
"option"
5 negative reviews mention this · 11% of all complaints
★★★★★ "No More Dividend Insight. The new update inexplicably deleted the dividend option that shows your actual dividend income. Why??" - Ssat0503
11
"money"
5 negative reviews mention this · 11% of all complaints
★★★★★ "bs. can’t withdraw money" - fthisapp 2
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Won’t work
Transferring is a nightmare
Intrusive
If an app pops up with a notice asking whether I enjoy said app, I automatically give it one star. Not only is it obnoxious, it’s disruptive and disrespectful on a financial app.
Password
Every time I login to the app, it forces me to change the password.
Horrible App and Planning Software
I have four different investing platforms and this is by far the worst. The tools are limited. It will not even show my cash balance plan. We are being told we can call in for those balances. If I weren’t stuck with this for the moment I would move.
Log out notifications
Worthless!!! I don’t need to know when I’m “logged out” every other app just does it without blasting your notifications. Stop it!!!! Stop giving me worthless notifications!
Does not update faster
Not satisfied. Check Charles Shawn or Robinhood.
Terrible layout
Doesn’t even tell me the type of each account (401k etc) and there was NO WAY to see them, I even asked AI and is was just impossible. Bad design
Terrible UX decision with colors
I can’t read stock symbols with this color changes.
No More Dividend Insight
The new update inexplicably deleted the dividend option that shows your actual dividend income. Why??
Horrible UI experience for active traders; designed for low-/no trade, buy-and-hold strategies.
If you trade regularly, this app becomes infuriating. It takes 5-15 seconds to move between screens or to pull up tickers and that’s when it doesn’t get stuck in an infinite loading loop where you have to back out and then reselect the action again or otherwise restart the app entirely.
Likewise, the app does not have live pricing while you’re planning a trade (e.g., you navigate to the option/stock order screen and the bid-mid-ask prices are then locked at whatever the underlying was at the time you entered the screen instead of in real time to keep up with price changes that happen while you’re in the screen), so you’re always using stale pricing data when preparing a trade. there are also several screens before you can execute a trade which makes for a cumbersome and inefficient experience.
Lastly, the portfolio tracker UI is dated and designed for buy and hold, low- to no-trade volume users. The entire app seems to be designed that way. I rolled a Fidelity IRA into another Fidelity IRA which caused the portfolio chart to miscalculate my overall gains to where it seemingly added the rollover amount into the gains so the chart is now perpetually incorrect. Don’t get me started on the charting (lack thereof) either.
If you want to trade with more frequency, literally any of the other large brokers offer much better experiences where you won’t lose your shirt on a trade because of copious amounts of erroneous timeouts or or via sluggish UIs. Use ThinkorSwim, ETrade, IBKR, Even Robinhood or Webull instead as they all designed their apps to accommodate efficient, modern day trading for high-, mid- and low-frequency traders/investors. Be better Fidelity. This is for buy-and-hold investors and passive IRAs/401Ks.
Likewise, the app does not have live pricing while you’re planning a trade (e.g., you navigate to the option/stock order screen and the bid-mid-ask prices are then locked at whatever the underlying was at the time you entered the screen instead of in real time to keep up with price changes that happen while you’re in the screen), so you’re always using stale pricing data when preparing a trade. there are also several screens before you can execute a trade which makes for a cumbersome and inefficient experience.
Lastly, the portfolio tracker UI is dated and designed for buy and hold, low- to no-trade volume users. The entire app seems to be designed that way. I rolled a Fidelity IRA into another Fidelity IRA which caused the portfolio chart to miscalculate my overall gains to where it seemingly added the rollover amount into the gains so the chart is now perpetually incorrect. Don’t get me started on the charting (lack thereof) either.
If you want to trade with more frequency, literally any of the other large brokers offer much better experiences where you won’t lose your shirt on a trade because of copious amounts of erroneous timeouts or or via sluggish UIs. Use ThinkorSwim, ETrade, IBKR, Even Robinhood or Webull instead as they all designed their apps to accommodate efficient, modern day trading for high-, mid- and low-frequency traders/investors. Be better Fidelity. This is for buy-and-hold investors and passive IRAs/401Ks.
Poor
The heat map colors are so dark you can’t read them.
Change In positions on the app
Why did Fidelity change the layout of the “positions” on the app, it’s horrible now. Looks like I’m on the fidelity website on my phone. Switch it back!
Insulting
Elan just sent out an insulting “generic” letter to customers, even ones with immaculate credit relationships, telling them that since they aren’t good enough, rates are being raised. If you want to fire your customers, do this. Piss poor.
bs
can’t withdraw money
Poor UX
The selection of Buy vs Sell is implicit. Users should be asked from a drop down explicitly whether they want to buy or sell to avoid errors (like one website). There is also no option to sell a specific share vintage.
Colors
Do not like the new color schemes. They are too dark which makes reading the black font letters/numbers nearly impossible in some instances. It’s very difficult especially with options please revert to previous settings they were just fine.
Opened a account
My money never went into the account. Between Fidelity and my bank no one knows where my deposit went.
Non-U.S. Locale Detected
4.31 started enforcing a U.S. locale at the iPadOS level - why?
Unhelpful
Beware! This company won’t allow you to close your account. You can’t even transfer your funds to the joint account you may have set up for that purpose!
“It doesn’t work that way,” they’ll tell you. It’s my money. Why not?
“It doesn’t work that way,” they’ll tell you. It’s my money. Why not?
doesn't allow SELL on ipad
past 2 versions (at least) have broken sell buttons. Buying wirks, selling does not.
Color changes terrible
The latest app update made the red and green tints on positions so dark that they are unreadable. I guess it’s back to the desktop version as I hope they haven’t destroyed that too.
Website access
Website access is cumbersome using iPhone
How to make the app stop asking multiple times for ratings?
Ive rated it multiple times but it keeps asking for more.
I hate this app
Very few features work. Impossible to open an account. I called customer service three times. Still nothing. My financial advisor swears by Fidelity. So far I hate it!!!
Tough transition from Web to App
I have experienced so much frustration with this. I was a happy camper on the web, could navigate easily. Not with the App. And i cant logon the web unless i have my phone next to me. Aggravating.
“What’s new” ad blocks app
“What’s new” ad blocks app. Published incorrect short data. Spam emails without opt-in and sent with no opt-out. Stole my voice fingerprint, didn’t respond. “Tell us what you think” Update: Developer thinks I’m their secretary.
Push notifications error
Tell us what you think
Developer thinks I’m their secretary.
“What’s new”
“Account information unavailable”
“Tell us what you think”
“Account information unavailable”
“Enable notifications for this account”
“Sorry this part of the site is unavailable”
New Fidelity Trader
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Tue Feb 10 22:51:46 CST 2026
There was an unexpected error (type=Method Not Allowed, status=405).
Refusing access to funds
Stole voice identification without authorization
Authorization failed
Credit card pages hang forever
Missing tax documents
Redeeming points hangs forever
With you at every step
Update: Developer thinks I’m their secretary.
Push notifications error
Tell us what you think
Developer thinks I’m their secretary.
“What’s new”
“Account information unavailable”
“Tell us what you think”
“Account information unavailable”
“Enable notifications for this account”
“Sorry this part of the site is unavailable”
New Fidelity Trader
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Tue Feb 10 22:51:46 CST 2026
There was an unexpected error (type=Method Not Allowed, status=405).
Refusing access to funds
Stole voice identification without authorization
Authorization failed
Credit card pages hang forever
Missing tax documents
Redeeming points hangs forever
With you at every step
Update: Developer thinks I’m their secretary.
Non-us locale detected
Why I’m supposed to change language settings on my phone to be able to use the app? Makes no sense. Yeah, instead of fixing the app let’s just force clients to change phone’s settings - what a smart idea!
I guess time to look for a better place to do business.
Error:
“Number format 1,234,567.89”
I guess time to look for a better place to do business.
Error:
“Number format 1,234,567.89”
Hard time setting up account
When I downloaded the app and tried to set up my account they were unable to send a verification code to my phone. After calling 3 times and having to hold and having to deal with one of the techs telling me “there’s nothing I can do, you’ll have to go to a physical store to verify who you are” they finally realized that they had put my number in wrong. The tech said “it looks like we fat fingered your number and put a 3 instead of a 6”. It doesn’t instill a great bit of confidence in a financial company that can’t correctly plug in someone’s phone number. It’s fine now and the problem was solved but it definitely made me feel a little sketchy about this company handling my money.
Creating an account
Don’t bother creating an account. I tired creating one multiple instances and it kept giving me an error message. Not worth the hassle. I might as well go to a different brokerage.
Investment and trading
By far the worst app available for either investing and trading.
Scam option valuation and display
If you do options withdraw 100% of your money immediately and go to a better platform. Option value glitches. Often my 15k worth of options displays as $300. Do not use this trash broker ever for anything besides simple share trades. Pure garbage.
I can’t have access to the app
Even though my tracking shows that I am in the U.S., the app will not open and I cannot access my account. I have already tried restarting my phone and reinstalling the app, but the issue persists. I am also unable to receive the verification code from the Fidelity website. This needs to be resolved as soon as possible.
stock colors on portfolio page!!!!
Not sure what happened but today the portfolio screen showing reds for loss and greens for gain are much too dark!!!
hard to differentiate. please take a look at that
hard to differentiate. please take a look at that
Location Issues
The app is useless now. Can’t access the app because it says I’m not in the US even though I am?
Colors are too dark
The latest update changed the red/green colors of stocks in the Positions view. The type is black over dark backgrounds- it used to be white over the darker colors. Please review and fix this. Otherwise it is a great app would be back to 5 star rating if the colors are adjusted.
Appeal
More like Robinhood
Accounts need Passkey logins
The app is ok, but it has security issues because it does not yet support login by passkey, which is infinitely more secure than standard password+2FA code logins. I hope Fidelity will adopts passkeys soon as other financial institutions have.
Slow - hangs
When I enter a trade, it stalls. I hit Transaction > Trade then a search for ticker screen comes up. It takes 10 seconds hanging, then another 10 seconds after each letter of a ticker that I type in.
Also, baskets are great but they often don’t roll up for one of my accounts so I’m left with numerous uncategorized tickers.
Also, baskets are great but they often don’t roll up for one of my accounts so I’m left with numerous uncategorized tickers.
Crappiest app
The app doesn’t use Face ID for login. The app is asking me to login again and again and When I close the window, I am logged in. This app needs lot of improvement.
Poor upgrades
The last two updates have only made the app harder and harder to use. It doesn’t seem designed well to fit on the phone. Last version, the menu words were overlapping each other. Now this version, in activity, the dollar amounts are cut off on the right side of the screen.
Initial setup
Trying to set up an account for over a week now. I’ve seen activity on my bank account so I know it’s been identified. But every time I try to enter funds into this account it gives me an error message. I don’t know what to do and I’m ready to give up on this. There is no option to talk to a person there. The AI is not helpful.
2 factor authentication no longer works
2 factor authentication is not working in this version. Please review and fix.
Can’t get out of their own way
Zero sign that anyone focuses on the user experience. The latest redesign in the Activity view added extra taps to see details for every single item where you could see it all before, in addition to hiding buttons in menus. Adding taps is moving in the wrong direction morons.
Great group
I’ve been with them for 50 years and would go nowhere else!!
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)