Review Insights · App Store
Finch: Self-Care Pet
Finch Care Public Benefit Corporation · 718,060 ratings · ★ 4.9
4.9
★★★★★
718,060 ratings
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Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"friends"
3 negative reviews mention this · 38% of all complaints
★★★★★ "used to be great. this app used to be great. i invited all of my friends to it, i find the self-care tools to be useful, and i check in daily. but lately the app has been so incredibly full of bugs and lag that it borderline makes it unusable. they also make…" - rat.jpg
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam to steal your money
I signed up for a 7 day free trial and they charged me that same day for a year’s subscription. When I emailed customer service about the charges they never replied. This app claims to have a free trial but it’s just a scam to steal your money, don’t get this app.
Why fix what isn’t broken
The new update for adding tasks is unnecessary. So many things have been changed that don’t need to be
REALLY!?!
you HAD TO ADD LGBTQ! GOD ONLY MADE 2 GENDERS NOT 50 OTHER ONES
used to be great
this app used to be great. i invited all of my friends to it, i find the self-care tools to be useful, and i check in daily. but lately the app has been so incredibly full of bugs and lag that it borderline makes it unusable. they also make a select group of users part of a "partial rollout" to test features before fully implementing them, which only leads to some users having certain features for weeks to months at a time (and not all of these features are good!) without any way to opt out of this. that means that most users are likely to not have the same app experience as one another in some way. i am really disappointed in their decisions lately and i wish they were more dedicated to fixing the bugs and glitches that have been an issue for a while.
Finch
It’s a really good app but the only thing I don’t like is I have enough goals to go on multiple adventures every day but I Can I wish you could go on multiple adventures but other than that it’s like really good I really have to keep up with my hygiene and stuff truly helped me open up to the world see what things are possible to do your things I like it cause like my mom my mom is one of friends on Finch my best friend is my friend friend my sister is my friend you can friend people but truthfully it’s a really good app lock micro pet to house a wardrobe you get your own money it’s really nice and every day they’re like a daily question that you can coin from like every 25 days you get another stage right now I’m at a teenager with my pet you get to name then you get to choose the color you get to choose their girl or a boy it’s just a really great app
Great idea, poor execution
I’ve used this app and its paid membership for almost two years. In this time, it has become ridden with glitches that make it almost unusable. Customer service is largely unhelpful, sending canned responses that don’t address the issue and taking weeks to only sometimes resolve problems. When I started using the app it was consistent and helpful, and now it is primarily frustrating. I’ve switched to the free version and may delete it altogether if all the glitches continue.
Advertised
Why are we paying $10 a month to be marketed to? Why is a cozy self care app trying to market a movie to me I have no interest in?
No more quest section
I’m upset with this update, I liked having my goals on how many pets I give my bird to see how good of friends we are. I can’t see my goal of how many clothing items to get & furniture. & it all just suddenly disappeared. I loved that part. Now I might use finch less & I use it everyday:(
Sentiment summary
99%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)
