Review Insights · App Store
Find My iPhone
Apple · 10,125 ratings · ★ 4.2
4.2
★★★★★
10,125 ratings
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Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
32 negative reviews mention this · 52% of all complaints
★★★★★ "Doesn't not work. It said I need to update but then i check and there's not update!!" - YoursTrulyEli
2
"phone"
14 negative reviews mention this · 23% of all complaints
★★★★★ "Just.. WHY!?. I don't have a phone! If my mother was here SHE WOULD NEED IT NOT ME! And I can't even delete itttt ✋😩✋ i would rather have a earful from a mad Taurus. Do not reccomend if you don't have a phone please, make it deleteable. ✨thank you✨" - Scorbunny_simper
3
"ipad"
13 negative reviews mention this · 21% of all complaints
★★★★★ "How Do I Delete This App?. How can I delete this app from my iPad?" - keke475
4
"find"
13 negative reviews mention this · 21% of all complaints
★★★★★ "Error went i try to upgrde find my phone on ipod touch g6. I need help i try to upgrde this app because is a emergency but i can, i have a ipod touch g6 with ios 9" - honekoneko
5
"doesn"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn't not work. It said I need to update but then i check and there's not update!!" - YoursTrulyEli
6
"iphone"
10 negative reviews mention this · 16% of all complaints
★★★★★ "I do not have iPhone. I do not have iPhone and this app is here, want to delete is, it takes space on my iPad. Why to have something I will never use?" - not user of iphone
7
"work"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn't not work. It said I need to update but then i check and there's not update!!" - YoursTrulyEli
8
"delete"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Just.. WHY!?. I don't have a phone! If my mother was here SHE WOULD NEED IT NOT ME! And I can't even delete itttt ✋😩✋ i would rather have a earful from a mad Taurus. Do not reccomend if you don't have a phone please, make it deleteable. ✨thank you✨" - Scorbunny_simper
9
"download"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Stuck. I have an unending one on my screen because it will not download a workable app" - Dreamcatchergirl13
10
"apple"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn't work. Apple won't let me update this app" - The best
11
"find phone"
7 negative reviews mention this · 11% of all complaints
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Doesn't not work
It said I need to update but then i check and there's not update!!
Doesn't work
Apple won't let me update this app
Just.. WHY!?
I don't have a phone! If my mother was here SHE WOULD NEED IT NOT ME! And I can't even delete itttt ✋😩✋ i would rather have a earful from a mad Taurus. Do not reccomend if you don't have a phone please, make it deleteable.
✨thank you✨
✨thank you✨
How Do I Delete This App?
How can I delete this app from my iPad?
Stuck
I have an unending one on my screen because it will not download a workable app
Stinks
Does not update on my iPod touch for more than a year
App update
Unable to update
Won't download
After 5 attempts and getting notices every time saying "Failed to Download"
I'm not really excited about how well this app will function, if it can't do this simple download.
I'm not really excited about how well this app will function, if it can't do this simple download.
I do not have iPhone
I do not have iPhone and this app is here, want to delete is, it takes space on my iPad. Why to have something I will never use?
Wont download
Ive tryed to update app but it wont download please send fix
Delete this app
Man It's bull crap the company who made this app is stupid.
Poor support from Apple
This app is apparently not designed to work on older iPhones, iPods, or iPads yet it gets installed with OS updates and then has pending updates to the app which cannot be updated or deleted leaving users having continuous update reminders for an app that cannot be resolved. This problem has been reported by a huge number of users yet Apple ignores this problem. It is a slap in the face for loyal Apple users to have to deal with an oversight like this and have it ignored by Apple.
Useless
I would like to delete this app
When our phone and iPad were stolen, this service was useless. Therefore, give the ability to delete the app.
When our phone and iPad were stolen, this service was useless. Therefore, give the ability to delete the app.
Frustrated
This app won't even update and I can't even delete it. Now I have showing 1 update on my IPad and can't remove it. Grrrr 😠 disgusted along with the other reviews. Won't let me delete this app stinks
What happened?
I've used this app successfully for years, but ever since September 23, 2020 it no longer works. It will not update on my iPhone or iPad. It shows my location, but that's it. I've tried uninstalling, reinstalling and hard reset. Nothing seems to work.
Won't Update
Won't Update on iPod Touch.
Will not install...
Will not install on my iPad 2 even though the OS is 9.3.5.
Horrible
Will not update no matter what I do. Would give zero stars if I could and can't even delete the stupid app.
Can't update But can't delete
5th gen iPod touch can't update this app, it doesn't work, but can't delete! If you're not supporting iOS 9.3.5 at least allow deletion
find my phone update
Will not update. No explanation.
Won't update
It's stuck not updating on my iPad 3. So I always have a red update notification on my App Store icon. Annoying.
"Unable to Download App"
Won't update. Always says "unable to download app". Annoying.
Won't update
Just like everyone else recently, the latest update won't download. Page says compatible with IOS 9 but it doesn't actually work. (Does work fine on my iOS 13 device).
Find my iPhone
While trying to update this App with your latest update in Sep 17, 2014 it never update, always sending retry!!! In my iPad with iOS 9.4, although it was mentioned that it support iOS 8 with family sharing!!!
Thanks
Thanks
Bad
Its not updating to iOS 8
Update
I can't update my app
What happened
No recent reviews because it doesn't download. Version 8.0 update? Is that a typo?
Won't load current update
Just keeps getting basically to the end of loading and then saying can't load at this time. Been doing this for days and days and days now. On old iPod and old iPad. Fix it or remove it!!!!!!!
No update
I can't update the app. It tells me that I need IOS8 and it still doesn't update 👎🏼👎🏼. no puedo actualizar el app. me indica qu necesito IOS8 y aun asi no puedo actualizarlo 👎🏼👎🏼
Problema
No sé porque me pide actualizar si ya hace tiempo que no hay actualizaciones, se traba en la actualización.
Update from 2014????
Just recd update notifications on "legacy" devices. But updates will not load... Stuck with red "1" on all my app store icons. Sheesh, someone who is wfh, please fix!
Decepcionante.
Comprendo que hagan que sus productos no sirvan luego de un tiempo, para que obliguen a adquirir nuevos productos, pero hacer que dejen de funcionar cosas tan útiles y de seguridad física, como está app, deja mucho que desear, la verdad que no adquiriría otro producto Apple, por así se les ocurre alguna otra gran idea como está. La verdad decepcionante.
Update Does Not Download - Ver 3 iPad
Junk, junk, junk. Shows update available but WILL NOT UPDATE!
Come on Apple, fix this garbage. You folks should be better than this!
Fix or Remove.
Come on Apple, fix this garbage. You folks should be better than this!
Fix or Remove.
Don't do it!
Have an older iPad that can't be updated to rev 8, thus can't update the app. Money grabbing Apple doesn't want you to keep your older but functioning equipment. But they won't let you delete outdated apps, and now I can't clear the update notification. No more apple products for me! Garbage proprietary apps, and ZERO F'n support.
Latest update doesn't work
Latest update came about a week ago, around July 27. It doesn't work. Won't install on my iPad. It's an older iPad running iOS 9 but this update claims to cover iOS 8. So now my apps icon sits there with a "1" update showing, never to go away.
Hello? Your not helping
I put In my real phone number It said not correct seriously? Everybody puts their real phone number b I just forgot my password and you want to make it worse oh come on
Inaccurate
So it’s midnight I wanna see if my dad is online on his phone but it said I’m at my grandpas house and he is at the outside of the house and it is wrong I’m at my own home and my dad is in his room SO INACCURATELY BAD
Dosent work
I cant update this app! 👎🏻👎🏼👎🏽👎🏾👎🏿
Tone!
I am hearing impaired and have to set the flash alerts under the accessibility link in settings. So to just have a tone with no flash alert when it is set in settings is useless!!! I can not find my phone or ipad, mac without the FLASH!!!!
iPhone
App was showing my phone as being located in another state. But yet it was pinging in homes all around me. What is up with that. Is this how scammers are using our own numbers to hack us
BORING
This
Why can’t I download find my iPhone app
Why can I download this app
NEEDED UPDATE
This would be the second time I’ve tried to help finding a list I phone. I think the app is good but it ABSOLUTELY NEEDS a feature where you can play the sound even if the I phone is off. I mean tracking the location as well would be great. But in tonight’s case, the phone was shut off by the person who stole it, they turned it on and I was able to track it. But because it was in “lost mode” they turned it off and when I went and confronted the apartment it was in. There was no way to prove it was there (although I knew it was, we were right on top of the location) and playing that sound would have been the best thing wether the phone was off or on! PLEASE try to make this as a trigger where it activated when that sound button is pressed. Clearly we use this because it’s an emergency and are trying to find the phone. This would help so much more for users who’s phone has died or someone turns off to avoid the owner finding it!
Extremely underdeveloped
The map to walking is 10 seconds delayed so you never no if you are close or not
Ugh
Not updating ....will only locate iPads not my iPhone
Used to work
This app used to be a great app. But without updates for 5 years, the refresh button has stopped working. Sad.
iPhone Offline
So I made a mistake where I wasn’t in the right state of mind to even walk myself. My friend decided to give me the phone while I was in the worst state of mind I’ve ever been in. Of course I lose my phone while I’m being dragged through my neighbors yard to my house. Ever since that day I couldn’t find my phone. I feel as though if there was a way to see where my phone was on last. My phone died while it was in the middle of nowhere. Now I can only depend on my phone being charged by someone who found my phone. It’s been raining outside a lot and I still try to keep my head up about it. I really just hate how this app doesn’t offer the location where it was last.
Horrible Update Sept 2019
Hate the new version with the find my friends in one app. Please bring old app back.
Failed poor accuracy
So my MacBook Pro was stolen two days ago from DC. The siren was turned on and I locked it. Even called the police to retrieve it. The find my iPhone located the MacBook in Virginia on the street it was on with a non existent house number and couldn’t the app count not pin point the house on the street. Police knocked on every door on the strip with no luck. MacBook still showing on 2574 Chadwick st Woodbridge va. But the number is nonexistent but the street is accurate. How can I get it back? Someone help me. Police tried. Someone on that strip has it but not sure which house. Any ideas?
Find my phone app
ASP my update will not UPDATE FROM APPLE STORE app? Why NO THANKS APPLES PEOPLE WHO CARE. I have a TBI I don’t now where I would be if I got false information on my condition. I really thank you people. Steven😎
+ 12 more in the clipboard copy
Sentiment summary
77%
Positive (4-5★)
7%
Neutral (3★)
16%
Negative (1-2★)