Review Insights · App Store
Find My Phone, Friends&Family
Longwind Studio · 1,629 ratings · ★ 3.6
3.6
★★★★★
1,629 ratings
🎯 Build a better version
Top complaints - extracted from 92 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
24 negative reviews mention this · 26% of all complaints
★★★★★ "Signed a trial and cancelled.. Had a trial and tried to cancel but still tryna charge me. How else more can I cancel ?" - arianorey
2
"trial"
23 negative reviews mention this · 25% of all complaints
★★★★★ "Signed a trial and cancelled.. Had a trial and tried to cancel but still tryna charge me. How else more can I cancel ?" - arianorey
3
"free"
21 negative reviews mention this · 23% of all complaints
★★★★★ "Paid 69.99, deleted by mistake. I deleted app by mistake and so reloaded it but it will not allow me to get into the app without doing free trial or paying yet another $69.99. There’s no easy route to customer services or any contact details so they have my money and I …" - Thyatira1
4
"subscription"
18 negative reviews mention this · 20% of all complaints
★★★★★ "Fraudulent charges. Downloaded the app 9/12/25, and 9/15/25 the app attempted to charge my credit card through my Apple wallet 9 times. Triggering the fraud alerts through the Apple wallet. And my bank. I never authorized a subscription, or gave the app my cre…" - Flippigan
5
"charged"
18 negative reviews mention this · 20% of all complaints
★★★★★ "don’t use i need my money. This app charged me when i never used the subscription and i deleted the app." - bhaddie laina poo
6
"free trial"
16 negative reviews mention this · 17% of all complaints
★★★★★ "Paid 69.99, deleted by mistake. I deleted app by mistake and so reloaded it but it will not allow me to get into the app without doing free trial or paying yet another $69.99. There’s no easy route to customer services or any contact details so they have my money and I …" - Thyatira1
7
"phone"
15 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. This app keeps loosing its tracking. I have to keep shutting the app off then turn it back on to update the tracking. It looses tracking about every 12 to 15 seconds. 30 seconds tops. Not my phone." - Addicted 2018
8
"find"
15 negative reviews mention this · 16% of all complaints
★★★★★ "Very terrible app. They make you rate them first before finding your missing stuffs then charge exorbitant prices, very terrible app don’t recommend using it all" - Sam67uuv
9
"money"
14 negative reviews mention this · 15% of all complaints
★★★★★ "don’t use i need my money. This app charged me when i never used the subscription and i deleted the app." - bhaddie laina poo
10
"charge"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Signed a trial and cancelled.. Had a trial and tried to cancel but still tryna charge me. How else more can I cancel ?" - arianorey
11
"apple"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Fraudulent charges. Downloaded the app 9/12/25, and 9/15/25 the app attempted to charge my credit card through my Apple wallet 9 times. Triggering the fraud alerts through the Apple wallet. And my bank. I never authorized a subscription, or gave the app my cre…" - Flippigan
12
"downloaded"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Fraudulent charges. Downloaded the app 9/12/25, and 9/15/25 the app attempted to charge my credit card through my Apple wallet 9 times. Triggering the fraud alerts through the Apple wallet. And my bank. I never authorized a subscription, or gave the app my cre…" - Flippigan
📋 All 92 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Signed a trial and cancelled.
Had a trial and tried to cancel but still tryna charge me. How else more can I cancel ?
Terrible
This app keeps loosing its tracking. I have to keep shutting the app off then turn it back on to update the tracking. It looses tracking about every 12 to 15 seconds. 30 seconds tops. Not my phone.
Ads
I tried clicking on the Bluetooth button and I could barley tell if my headphones were on there because I gave me the damn upgrade button like dude I'm using u ONE TIME
Very terrible app
They make you rate them first before finding your missing stuffs then charge exorbitant prices, very terrible app don’t recommend using it all
Fraudulent charges
Downloaded the app 9/12/25, and 9/15/25 the app attempted to charge my credit card through my Apple wallet 9 times. Triggering the fraud alerts through the Apple wallet. And my bank. I never authorized a subscription, or gave the app my credit card information. Take these scammers off the App Store.
‘ Haven’t used it’ Review
I’m not SURE ,
🤔** if I Missed it
OR
it wasn’t THERE.
But… I didn’t know until I had installed it that is was a
‘Pay For’ app .
i would Not have downloaded it had I known this.
Sooo… If I just didn’t
👁️👁️ it, I give a
‘No Review’
But … if it Wasn’t
THERE, It’s a Generous ⭐️⭐️👆🏼
in mind if you take a peek at it and look for “$ ? per month” or similar statement and use which ever of the 2 apply.
😎🤷🏻♂️
🤔** if I Missed it
OR
it wasn’t THERE.
But… I didn’t know until I had installed it that is was a
‘Pay For’ app .
i would Not have downloaded it had I known this.
Sooo… If I just didn’t
👁️👁️ it, I give a
‘No Review’
But … if it Wasn’t
THERE, It’s a Generous ⭐️⭐️👆🏼
in mind if you take a peek at it and look for “$ ? per month” or similar statement and use which ever of the 2 apply.
😎🤷🏻♂️
Review
One of the worst Find my phone apps. Gives you options that not even associated with finding your device. Cost 7.99 a month and is irrelevant to use. Would like to give it a zero star if possible.
Scam
Have tried to cancel and keep charging for this app
I would never buy
I would never buy this service. I have tried to get a hold of the developer and cannot. I have asked for a refund and can’t get one from apple. Even though is clearly states in the apps rules for refund that I am up to 24 hours of purchase. Just do not buy😡😡😡😡
Subscription to see others location???
almost $70 just to see your friends location. WTH??
don’t use i need my money
This app charged me when i never used the subscription and i deleted the app.
Stole my money
I signed up for the $6 package and they take $75 from my account! I tried contacting the company and all I get is a “oops something goes wrong” indicator. Idk how I’ll ever get my money back. Will NEVER use this app again
They Won’t canel when you want to.
I accidentally signed up for this app, thinking it was Find My affiliated with my particular type of phone. I noticed it within five minutes and canceled it. I canceled it with them and I told my bank it was also cancelled. They are still trying to bill me a year and a half later.
FALSE ADVERTISEMENT OF USAGE
THIS APP FALSLEY ADVERTISES WHAT ITS USED FOR. AFTER YOU PAY FOR THE SUBSCRIPTION THEN IT TELLS YOU THE OHINE YOU ARE TRAVKING MYST ALLOW ACCESS IN ORDER TO TRAVK IT. I WAS TRYING TO FUND MY LOST PHONE AND TRIED THIS APP AND PAID THE MONEY AND IT COULDNT HELP ME AT ALL. I REQUESTED A REFUND BUT I DOUBT I WILL EVER SEE IT .
App not updating
Worked fine for two days. Now won’t refresh. Have gone through all the suggested checks. Tried to send an email to Longwind for help. It flashes “something wrong “ and won’t let me send a link.
3 day trial is not real
Thought there was a three day trial and was charged $70 plus taxes instantly. Don’t do it. It’s a scam.
Didn’t get a charge notification
Hello I went to use the free trial having the intentions of just using it for three days and then all of a sudden my PayPal account is charged $75 dollars. I would greatly appreciate a refund as I didn’t get to use any of the features of this app.
Scam
This app is a rip off and stole money from me. Don’t trust these crooks
Do not buy!!!!
I purchased because my daughter lost her phone. A few min later my wife told me about our T-Mobile family plan that does the same thing. I have submitted for a refund multiple time because I never even set the app up. I spoke to someone that said they would refund me but after that they took the option for refund away. Very shady company!
TRASH APP SCAM
Incredible apple leaves this trash app on the store
Rip Off!
Rip Off. it says it’s found the location of the number. You subscribed ant then ask to send a invitation. Still charged me $20. I’m disputing charges.
Total rip-off
Stole my son’s money for an app that does what apple provides for free
DO NOT GET THIS APP! RIP OFF! Still charged for the free trial!!
In a panic I downloaded this app because I was trying to help my sister find her iPhone and I signed up for the free 3 day trial but I still got charged! I’m confused as to why I got charged even though it’s “free”?!?!! I would understand that if I were to continue using this app then I should be charged but this is unacceptable!!
Not worth it
I downloaded it and on the first it charges eighty buck just to try it out! It says free for one week.
App is a scam
This app is a scam. I tried getting a refund because I didn’t sign up for one year and can’t find the company to contact them. Apple will also not refund me.
Wait a day
I paid a full year for this app to update me on todays location for tomorrow! Should double my money back for sure!
Fa
There is no way I can ay for ths why is it a
I hate this app
Completely inaccurate tracking. My location bounces around all over the place. Causing misery.
Dumb
Man apple took $70 and i dont even use this dumb app
Говнище
Говнище полное разраб конч
Do not download. They steal your money
This app charged me $76 without my consent. It was never confirmed and I was never notified the charge was taking place or the amount I was to be charged.
Don’t download this
It let me find my missing headphone and now my headphones turn off automatically all the time. This app is crap
Scam
Downloaded the app to try and help a friend find his phone and before I knew it I all of a sudden had a 74 dollar charge that I can’t get back for something I never wanted
Doesn’t refresh easily.
Will not refresh must close out the app and restart. Also there is a delay by up to 12 hrs of showing location. No customer service.
Don’t trust
Well I fell in the same trap as the all the other people did and I cannot cancel it so I said well I don’t care this is stupid and I wish I could give a 0 rate u bots
Don’t even want to leave a single star.
I downloaded this in an emergency. It was NOT HELPFUL. And I had to sign up. And not realizing it I was then charged 75$USD a couple days later for a FULL YEAR of this trash. So. I DO NOT RECOMMEND, and 100% DO NOT SUPPORT THIS. Can’t even get a refund on what I didn’t realize I was signing up for in a hurry.
能不能搞个汉化版的
能不能搞个汉化版的
Charged when shouldn’t be
I had downloaded this app to help my friend find their phone and the app was free but somehow still charged me a yearly rate, that I did not choose. Now I am locked out of my Apple ID to download other apps until I let this payment go through. I would not download or try this app
Be careful! Free trial cost me 69.99!! Want my money back!
Just to warn you! I tried the free trial for one day and the next day deleted the free trial… it was well within the guidelines!
I wasn’t impressed with it. Did not want it!
I was charged and my account had a withdrawal of 69.99!!! WHAT A RIPOFF! I WANT MY MONEY BACK!
PS: I HAD TO GIVE IT A STAR EVEN THOUGH I DID NOT WANT TO IN ORDER TO POST THIS REVIEW!
I wasn’t impressed with it. Did not want it!
I was charged and my account had a withdrawal of 69.99!!! WHAT A RIPOFF! I WANT MY MONEY BACK!
PS: I HAD TO GIVE IT A STAR EVEN THOUGH I DID NOT WANT TO IN ORDER TO POST THIS REVIEW!
Cost and availability
I have to pay to use the app?! I won’t pay cause I just wanted to find my AirPods and nothing else. I would not play a 70 dollar fee just to use a app I will only use once
DO NOT TRUST THIS APP or the company
I did the trial for $1.00 but when I saw the price I cancelled it immediately. The company StreamPrima immediately started trying to charge my credit card even though the trial period was until December 20 and it was only December 11. My credit card declined it and asked me to contact them, which I did. They would answer and hang up on me immediately. I tried calling 10 times and each time they hung up. They finally charged my card after numerous attempts but my credit card company is disputing it. So, a fraudulent app and company so beware!
What the subscription info does not tell you
Not only is your account charged when you subscribe to this software but also every user who agrees to be added by you - even if they don’t want to use it for tracking. I downloaded the app to know where a family member was on holiday and they were charged $69 as well as me! Also not obvious at all how to subscribe for one month (I only planned to use it for one week). It works but is not worth $140!
Scam
I don’t even recall downloading this app and it charged me 69.99. I can’t reach support because I don’t even have Facebook.
Not worth it
$70 a year for a radar that doesn’t work at all. Gave me a whole city block radius for my headphones. No thank you.
Customer support
Why is it hard to find the customer support to help with a problem?
I don’t want this.
I am trying to cancel this prior to the 3 days of free trial and am unable to do that. All you want is to take my money and I am not interested in this app at all.
Unable to cancel my subscription
When trying to cancel my 3day trial, there is a place to tap to “unsubscribe”. That takes me to another site that never loads , preventing me from canceling. I guess the only way to do this is through my credit card company and report any charge as fraud.
Where is link to cancellation?
I want to canceling this APPS and couldn’t find the link to cancellation before you charging my due date! Not want to pay! HELP!!!!!
Attempting high jacks
I will not pay for this. It will not allow delete. This is horrible
Horrible this thing is so USELESS
This is horrible who even wants this I don’t not like this it doesn’t even work
+ 42 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
5%
Neutral (3★)
32%
Negative (1-2★)