Review Insights · App Store
Google Health (Fitbit)
Google · 677,813 ratings · ★ 4.5
4.5
★★★★★
677,813 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fitbit"
59 negative reviews mention this · 69% of all complaints
★★★★★ "Was great, the new UI is atrocious.. Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual though…" - big homosapien
2
"google"
40 negative reviews mention this · 47% of all complaints
★★★★★ "Was great, the new UI is atrocious.. Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual though…" - big homosapien
3
"health"
31 negative reviews mention this · 36% of all complaints
★★★★★ "Was great, the new UI is atrocious.. Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual though…" - big homosapien
4
"google health"
23 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible customer service. Ever since Fitbit was forced to update into Google Health, everything’s been a problem - syncing is inconsistent, data doesn’t match across devices, and features that used to work smoothly now feel unreliable. I regret buying Fitbit should’…" - JimSerNY
5
"data"
22 negative reviews mention this · 26% of all complaints
★★★★★ "Terrible customer service. Ever since Fitbit was forced to update into Google Health, everything’s been a problem - syncing is inconsistent, data doesn’t match across devices, and features that used to work smoothly now feel unreliable. I regret buying Fitbit should’…" - JimSerNY
6
"sleep"
20 negative reviews mention this · 24% of all complaints
★★★★★ "Worst app I use. Had to move from the FitBit app to Google Health. Hate the busy landing page. Miss the ability to be able to adjust the start and end stop times (not just have start time and have to figure out how long I worked out if I forgot to end my …" - MamaBirdZki
7
"watch"
18 negative reviews mention this · 21% of all complaints
★★★★★ "Terrible customer service. Ever since Fitbit was forced to update into Google Health, everything’s been a problem - syncing is inconsistent, data doesn’t match across devices, and features that used to work smoothly now feel unreliable. I regret buying Fitbit should’…" - JimSerNY
8
"been"
17 negative reviews mention this · 20% of all complaints
★★★★★ "Was great, the new UI is atrocious.. Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual though…" - big homosapien
9
"doesn"
16 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible customer service. Ever since Fitbit was forced to update into Google Health, everything’s been a problem - syncing is inconsistent, data doesn’t match across devices, and features that used to work smoothly now feel unreliable. I regret buying Fitbit should’…" - JimSerNY
10
"since"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Was great, the new UI is atrocious.. Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual though…" - big homosapien
11
"user"
14 negative reviews mention this · 16% of all complaints
★★★★★ "Not happy. Not happy with the switch from Fitbit app to Google Health App. Not all previous data transferred to Google Health, some previous metrics and apps don’t match the current ones in Google Health. Takes too long to search for basic information…" - syd12ney
12
"years"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Not happy. Not happy with the switch from Fitbit app to Google Health App. Not all previous data transferred to Google Health, some previous metrics and apps don’t match the current ones in Google Health. Takes too long to search for basic information…" - syd12ney
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Was great, the new UI is atrocious.
Ever since google took over the app, its been horrible to look at my information. When it was Fitbit, the information was laid out in an easy to look at and easy to understand way. This app looks like it was vibe-coded with no actual thought put into its new design. The old ui had important info at the top of the page, with breakdowns underneath. Now everything is condensed into either the top half of the page or the top 3/4 of the page. And I keep getting advertisements for their ai coach. I think incorporating ai into a health app is lazy. This new look is not it.
Terrible customer service
Ever since Fitbit was forced to update into Google Health, everything’s been a problem - syncing is inconsistent, data doesn’t match across devices, and features that used to work smoothly now feel unreliable. I regret buying Fitbit should’ve just went on the Apple Watch. Absolutely terrible customer support back-and-forth for a month has not solve a single thing. Don’t buy take it back in immediately and return it!!!!
Worst app I use
Had to move from the FitBit app to Google Health. Hate the busy landing page. Miss the ability to be able to adjust the start and end stop times (not just have start time and have to figure out how long I worked out if I forgot to end my workout on my watch). The sleep chart is not sensitive enough to allow you to stop at the specific minutes you want to see- that’s really frustrating.
Not happy
Not happy with the switch from Fitbit app to Google Health App. Not all previous data transferred to Google Health, some previous metrics and apps don’t match the current ones in Google Health. Takes too long to search for basic information. At this stage may explore a different fitness tracker and app after 16 years as a Fitbit user.
Full of errors
New app is full of errors and the new UI seems like a huge step backwards. Not a great start.
Wish they kept the old app
I like the layout of the new app, but I miss the functions of the old app. This one doesn’t sync correctly. I’ll lose data from nights where I wore it to sleep. But because I hate it so much, I also don’t check it as much.
Does not track or log my workouts
First off, the mileage is wrong. Secondly, I just finished a 5 mile jog. Everything looked good on my watch as I was running. When I completed the run, I tried to sync the metrics to the Google Health App in my phone. It would not register the exercise. Worse than that, I looked on my watch to see that it did not save my exercise on the watch either. So now, there is no way for me to track my exercises, even though that’s what this app is for. Get a Gramin.
Sleep tracker just doesn’t
The Fitbit sleep app just worked. The google health sleep app doesn’t. Put the Fitbit code into your app or I need to buy an Apple Watch
It freezes
Fitbit/Google heath freezes a lot and sometimes when it will freeze i can't turn off my device or interact with it at all until it is done which normally won't happen until 30 minutes later sorry but it worked better before google bought the fitbit brand
Why??!!
I’m confused as to why Google would want to mess with the Fitbit app when it was already running so smoothly. Maybe it sux so bad they are hoping to get premium users for improved app performance? So many features no longer work as before and now I wonder if any of it is accurate.
The get moving feature is gone.
I’m so tired of SAS and no longer owning anything I pay for and being manipulated to pay for something that I already had so a mega company can make even more money by downgrading a product. Please stop!!
The get moving feature is gone.
I’m so tired of SAS and no longer owning anything I pay for and being manipulated to pay for something that I already had so a mega company can make even more money by downgrading a product. Please stop!!
Terrible update
I hate this new look. I have been trying to edit my view but anything I want to change is greyed out, I.e. adding distance to view. I want to see my distance like I used to when I am in the app without having to maneuver around trying to find it. Not user friendly at all.
Frustrating sports tracking
If you are a swimmer, do not use. If you exercise daily, do not use. It will not track properly or save data properly. It will lost your data and/or not recognizing you are exercising.
Where's my Fitbit data?
Where is my data?
Does not sync data correctly
My data is correct in Apple Health but is random and all wrong when imported. Don’t trust it to do anything if you can’t do basic stuff like syncing data correctly
this app is a joke
My fitbit versa four was perfect. loved it as a gift and i used it daily. google came in and ruined everything. my watch face disappeared and wont come back and after i changed it, my steps, calories, etc wont even show up on the front screen. along with that i cant even change my settings such as weather to fahrenheit. google lock tf in and fix your stupid app.
Bring back FitBit app
The Google Health app is terrible. Note to Google’s product leadership - Please bring back the FitBit app or replicate the user experience in the Google Health app!!!
Time to move on?
Been a loyal fitbit user for over a decade. The app is finally so unrecognizable and unintuitive to use, it has essentially erased any reason to stick with a fitbit at this point. I have stayed this whole time despite new technologies because I liked the accompanying apps ease of use and simplicity. Google Health is clunky to use. UI is hard to navigate. To many menu layers. Too much text, too little looking at your own simple data and trends.
I think next time I have to get a new fitness tracker because my current one dies, I will definitely be moving on unless Google makes a big change. :(
The original Fitbit app has been such a big part of my life routine for so long, so I feel very heartbroken about all this.
Top things I miss:
Only three clicks to enter a custom calorie intake entry. Not buried in menus. Not workarounds using “1 calorie” food item.
Calorie entry UI had less nested menus and more same page UI selector toggles. Much faster to navigate.
Be able to see weight graphed for all time, not just 1 year max. It feels motivational to look at sometimes.
Variable calorie deficit plan set based on calories burned. This was a great feature and I can’t believe it’s gone. Not everyone lives a life where eating the same calories everyday is the correct pattern. We can have high load high rest days ya know!
Being able to see the dashboard type view for previous days. Now, looking at historical data seems to be only per category. I can’t tap back through a few days on the dashboard and take a quick look at how my weeks looked across the various data categories.
It also makes comparing calorie intake to calories burned very tedious, a bigger problem now that the diet plan doesn’t have a dynamic deficit option.
Hope someone reads this and considers reimplementing stuff. :’)
Thanks for your time.
I think next time I have to get a new fitness tracker because my current one dies, I will definitely be moving on unless Google makes a big change. :(
The original Fitbit app has been such a big part of my life routine for so long, so I feel very heartbroken about all this.
Top things I miss:
Only three clicks to enter a custom calorie intake entry. Not buried in menus. Not workarounds using “1 calorie” food item.
Calorie entry UI had less nested menus and more same page UI selector toggles. Much faster to navigate.
Be able to see weight graphed for all time, not just 1 year max. It feels motivational to look at sometimes.
Variable calorie deficit plan set based on calories burned. This was a great feature and I can’t believe it’s gone. Not everyone lives a life where eating the same calories everyday is the correct pattern. We can have high load high rest days ya know!
Being able to see the dashboard type view for previous days. Now, looking at historical data seems to be only per category. I can’t tap back through a few days on the dashboard and take a quick look at how my weeks looked across the various data categories.
It also makes comparing calorie intake to calories burned very tedious, a bigger problem now that the diet plan doesn’t have a dynamic deficit option.
Hope someone reads this and considers reimplementing stuff. :’)
Thanks for your time.
Incredibly inaccurate bring back the Fitbit app!
I absolutely loved the Fitbit app and swore by it for years. As soon as they switched over everything became inaccurate; sleep, workouts, steps, calories burned. The app is not user friendly at all and is incredibly confusing. I’ve updated it multiple times and no success. I will unfortunately have to get rid of my Fitbit because it’s completely useless now.
Worst App
The Fitbit app was great but Google Health is awful. The sleep algorithm is consistently incorrect. The floors metric doesn’t work. The app is a pain to navigate.
Forced migration
App forces migration of old Fitbit data which is fine. However, it makes you migrate children’s account without option of not doing so. Also, my kids have email addresses but it says they don’t and forces new email creation. All help articles are essentially usually. Definitely not as seamless as apple. Poor customer support and user friendliness. Do not recommend
Give me back my app
I have been using the Fitbit app for forever and I am upset about the entire redesign of the app. I like predictable. It was easy to use. Give me my old design back. Thank you.
Edit: so how many bad reviews until Google switches it back? Like you guys bought this company and ran it into the ground. Just had to buy a new watch, thinking I’m going to return it and bite the bullet for an actual fitness watch or an Apple Watch. Scrolling through the recent reviews it is all negative. I highly suggest you have an option where you can switch back to the old program or you are going to loose the majority of your user base, unless that’s what you want?
Edit: so how many bad reviews until Google switches it back? Like you guys bought this company and ran it into the ground. Just had to buy a new watch, thinking I’m going to return it and bite the bullet for an actual fitness watch or an Apple Watch. Scrolling through the recent reviews it is all negative. I highly suggest you have an option where you can switch back to the old program or you are going to loose the majority of your user base, unless that’s what you want?
Frustrating transition
I purchased a Fitbit because I could use it to swim. The app has been switched over to the Google family, and sometime works, and sometimes not. It keeps asking me for my “cycle data” which is downright creepy. And, it’s currently refusing to sync with said Fitbit. I will be looking for another health tracker that I can use in the pool. Would rather have basic function than an AI coach.
I miss the old app
New app is not at all intuitive. Old app was perfectly fine. I use it to mainly track calories and log food/macros which I kind of feel like is the main thing in a fitness journey?? The food logging is awful the suggested servings and sizes aren’t at all what the nutrition label on the food says. The old app had many different restaurants and brands in its database now I have to search everything first to make sure google health has the right info. Garbage. Stop changing things for the sake of change.
They killed the Fitbit
Seriously. What a horrible app. They took a great app and interface and made it a mess. Canceling my premium subscription now. Ugh. Literally sitting here waiting for the health page to load for the last five minutes. Nothing
I want my money back
Latest update. Fitbit says my resting heart rate is lower than what is on the app. This is ridiculous. Edit: my resting heart rate is fully 3 points different now between what is on my wrist and what the app says.
I want my money back
Latest update. Fitbit says my resting heart rate is lower than what is on the app. This is ridiculous. Edit: my resting heart rate is fully 3 points different now between what is on my wrist and what the app says.
Not happy!
Inaccurate - tells me I had a total of 100 steps yesterday! I would have had to stay in bed. AI coach is nonsense and repetitive, can’t be turned off. Finding data is not intuitive IF it is there. I won’t be paying for premium in the future and may be looking for another brand after years of Fitbit.
Goodbye Fitbit
I’m am done with this watch and app. Miss my Fitbit. This isn’t the watch company I’ve been using since 2018 not at all. I just use it as a watch just to tell time and might look at my steps. But other than that piece of junk. So I’m hoping it breaks soon and I can buy something else. Ciao to this lousy watch and company. Sad day and don’t even bother trying to tell me how to fix it because it’s not even close to why my husband & I started buying these.
Poorly done
This app malfunctions frequently and often displays the info on one screen then says it doesn't have that same info when you try to look at the details. For example, main screen shows my sleep. I click on it, and the sleep page says "no data". Even after forcing it to update. Even after closing the app and opening it again. This app is so unreliable. I wouldn't use it if I had a choice. But good news! The developer responded with telling me to manually sync my device (which I had already done) and to troubleshoot issues of sleep, which is irrelevant here. So rest assured these problems will never get fixed.
Why change when it worked
Ever since the app changed it’s been horrible. I get no accurate readings and I wear my watch the same way. Stop saying it’s user error. It was perfect before you took away the Fitbit app and added as this AI stuff to it. None of the fixes suggested help and so many people are frustrated with no actual fixes being applied. You will lose another loyal customer due to this. Why keep this app, pay for premium and continuing to support when the company does not support us. I feel this is all a way to try to get rid of Fitbit and its users. How bad can we make it so the buy our other stuff.
Trash
The app deletes information, gives incorrect information, loses data and is very difficult to navigate. This new app has made it harder to record data and use the app for its intended purpose.
No Sync
Fitbit 6 worthlessness now
Fitbit
I liked the Fitbit app 100% more. This sucks.
Worst app update, I want FITBIT back!
I’ve been using Fitbit for years with zero issue. Ever since it became Google health, it is totally worthless. All the sleep data is wrong, says I’m awake for 6 hours a night. It doesn’t detect exercise reliably, says my resting HR during sleep is 86 bpm , umm no it’s not. I’ve always been in the 60s-70s for YEARS…and the whole interface is terrible. Poorly organized and janky. They also removed sleep sensitivity, which is probably why it sucks at detecting sleep. The HRV is totally wrong too! I’ve been through countless trouble shooting and it’s useless. Nothing they have suggested has helped fix all the issues
Garbage Since the Transition
I have been a long time user of the Fitbit app and really liked it. But I have had nothing but issues since the switch to Google Health. The AI coach was nice when it worked but even that is dysfunctional now. It’s lost its short and long term memory so there is no building a training plan because it doesn’t remember what you already told it. It’s glitchy, doesn’t record information correctly and multiple restarts have been necessary to generate basic information. They’ve removed multiple meditations I had saved and used regularly in favor of options by Peloton courtesy of their luxury brand partnership. Very few people in customer service/tech support can help or even want to. I have several cases in for support that have been escalated that have gotten me nowhere. I was promised a new device (not that it’s the problem) weeks ago and never received one. When I asked about it I was told the email with my address to send it to hasn’t even been read by the responsible team. I can’t understand why Google would destroy an app that people liked, but that’s absolutely what they have done. Google Health was by no means ready for a rollout when it was released and I have wasted hours of my time trying to fix it.
Google Effed Fitbit
Everything about it stinks other than the improved colors. The name sucks, it’s cloud centric rather than device centric, and It’s a massive privacy invader, requiring GPS and location always on to auto track activity when Fitbit did so easily without either. Go figure why Google wants your GPS? Time for me to get a new activity tracker and ditch Google Health.
Google Health App Is Terrible-Go Back to Fitbit App!
If you don’t go back you won’t have any customers left!
No detailed swimming stats
Fitbit used to give me my swimming pace. This just gives me the time and calories burned. Bring back the Fitbit app
So buggy
It works like 50% of the time, auto detect does not work, distance - forget about it. So slow and instead of 1.5h workout logs 45 mins without any metrics. Using with firbit air - just a waste.
Horrible interface
I’ve used the Fitbit app for years, so I was extremely disappointed when they redid the app and made the interface confusing and convoluted. I wish I could stomp my feet and have the old interface back. For those looking for an alternative Cronometer is the best I’ve found so far. I mainly used the app to track calories and macros.
Disappointing
I’ve had a Fitbit for a number of years and I was happy with the product. But now they are forcing me to make a Google account just to use the product. I do not want a Google account. I guess I am going to have to get a different watch. Just disappointing that they try to force you into things you don’t want.
Needs some construction
Hey! I’m enjoying my FitBit Air and I did like the app, but the AI features are really crowding the tabs and it’s honestly been really difficult to just navigate the app and find out where I can log the different activities/food throughout the day. In the current state of the app, I’m not as concerned about the bugs (although the issue with the FitBit not recording an entire session is extremely frustrating and has happened multiple times) as I am with the navigation. As it stands currently, I like the idea of the coach but there needs to be a separate tab for it. The readiness score is also not comprehensive currently - tracking HRV, heart rate and the sleep score is fine, but varying it person to person seems extremely subjective. I’d love to use the app to log everything for my health (which I assume is the end goal), but I don’t think the ecosystem as it is currently can be used for even the simplest of things like logging food. I have super high hopes for it though, and as a dude in his 20s I adore the fact that it’s a one time purchase without me having to spend an arm and a leg every single year. Hope the feedback helps!
Does not accurately log workouts
I switched from Apple Watch because I thought this was new and exciting. Every single time I log a strength training workout, starting it manually and ending it manually, it never puts it in the "log" correctly and I have to manually adjust the session time. What's insane, is that before I end the session it give me all of the accurate info, but as soon as I end it the app overwrites all of it and often lists that the workout was only a minute long. I'll change my review when the app is in a truly functional state and competitive with apple fitness.
They removed two of the main things I use. At least there’s still a live heart rate.
Fitbit was trending down for years, and Google was like how can we get involved and make this sooo much worse. Mission accomplished!!
App is not user friendly
Very hard to keep track of calories, especially if you need to track things like fiber and added sugar.
Terrible Transition
I need to get a new fitness tracker. The transition from Fitbit to Google has been terrible. The app fails to track even the most basic information accurately and there have been numerous reviews that have been largely ignored. Even the responses from the developer to some of the feedback often fails to address the actual issue reported. How long until the sleep tracking issue is resolved? When can syncing time to improve?
Google buys to destroy
I wish Google would stop buying things to destroy them just like it bought Meebo to get rid of the competition then about Fitbit and now you don’t even have the ability to log your mindful exercise. In fact mindfulness is not upfront like exercise is I really doubt that these people even use this program because if they did clearly this would be fixed now they’re getting rid of a lot of mindful exercises that were they’re from Fitbit pretty useless for them to buy just to destroy.
Fitbit made a huge mistake going with google health
If i could give it no stars i would, but in order to post this I have to click a star. It doesn’t deserve even one! I have purchased 5 Fitbit watches over the years. They perform well for the price, and I got the data I wanted on my watch gave me while I was doing a workout. The new app is terrible. I swim and it won’t count my laps. It’s is crazy inaccurate on sleep. It doesn’t auto synch very well, so I am constantly having to manually synch it on the app and it still doesn’t give me things like the weather on my watch. I’m tossing mine out and buying an Apple Watch!
Downgraded GUI and Visualization
Overall the new update is a step backwards, the home page is way too busy, the menus are not easy to navigate and overall the change over from the previous FitBit app are a huge disappointment
I can’t seem to trust google with my data
I used Fitbit for years. And even with the google acquisition… but I just can’t put myself to use it I just don’t feel my data is safe with google
Everything I loved about Fitbit is gone or hard to find.
I just bought a Versa 4 in January. I fell in love with the easy to use interface. Everything I wanted to see was easy to find. My watch updated quickly and consistently on the screen without having to load to the app. It auto detected exercises and let me know. It was 4 beautiful months with Fitbit. Now that it is Google Health it is hard to find information, my phone no longer auto detects exercises. It won’t update my workouts while I am on them until 20+ minutes into the workout. It doesn’t connect with the app quickly or easily. I do not like how everything is rearranged and the information I want has to be dug through to find. I have hated this app since it became Google Health. Super disappointed.
Aria scale
Won’t sync with scale.
+ 35 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
4%
Neutral (3★)
8%
Negative (1-2★)