Review Insights · App Store
Flex - Rent On Your Schedule
Flexible Finance, Inc. · 418,042 ratings · ★ 4.8
4.8
★★★★★
418,042 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"rent"
10 negative reviews mention this · 37% of all complaints
★★★★★ "Very wishy washy!. Idk what app update you guys had, but it caused me to be late in my rent payment ! Please fix it! It never gave me an option to pay in the app like usual" - R.Rushh
2
"help"
7 negative reviews mention this · 26% of all complaints
★★★★★ ""Financial Support". I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time…" - Fedbackq
3
"times"
6 negative reviews mention this · 22% of all complaints
★★★★★ ""Financial Support". I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time…" - Fedbackq
4
"company"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible. You have to pay a company to pay your rent is horrible." - California 83
5
"support"
5 negative reviews mention this · 19% of all complaints
★★★★★ ""Financial Support". I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time…" - Fedbackq
6
"having"
5 negative reviews mention this · 19% of all complaints
★★★★★ ""Financial Support". I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time…" - Fedbackq
7
"money"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Dr Richard. Good in many ways but bad Because no phone !Texting is no way to communicate when dealing with money and rent especially in dire occasions And it is impersonal" - stroonza
8
"service"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Nobody to talk to to troubleshoot. I am very frustrated with the service because when I am having an issue it is literally impossible to get in touch with an actual human in real time. If I need help, I should be able to actually talk with someone to help me … other than tha…" - Queenw/dalocs
9
"horrible"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible. Hardest app to navigate" - Yahtzee is life!!!
10
"payment"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Very wishy washy!. Idk what app update you guys had, but it caused me to be late in my rent payment ! Please fix it! It never gave me an option to pay in the app like usual" - R.Rushh
11
"account"
4 negative reviews mention this · 15% of all complaints
★★★★★ ""Financial Support". I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time…" - Fedbackq
12
"customer"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Took rent out twice.. I recently had two cards charged for my June rent and so I was charged twice for June rent and I tried to chat with customer support and I got a robot. They denied it I have screenshots. I have bank statements. And now I just found out payi…" - harleyjenn
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible
Hardest app to navigate
Very wishy washy!
Idk what app update you guys had, but it caused me to be late in my rent payment ! Please fix it! It never gave me an option to pay in the app like usual
Horrible
You have to pay a company to pay your rent is horrible.
Took rent out twice.
I recently had two cards charged for my June rent and so I was charged twice for June rent and I tried to chat with customer support and I got a robot. They denied it I have screenshots. I have bank statements. And now I just found out paying July because I don’t want a late fee from my apartment complex. This freaking blows chunks.
Nickel and dime
Honestly, they probably get you out of a rush, but the nickel and dime you everywhere charges for membership, another charge for processing payments don’t use
not good
yall overcharge
Very consused
I did everything at the end, charged me everything, makes no sense.
Not efficient
I have tried numerous times to adjust payments because my apartment’s rentcafe is not working properly, to no avail. The chat is of no help in finding relief. I can’t understand why the chat is the only option for communicating. It doesn’t resolve any situation you’re trying to solve.
Dr Richard
Good in many ways but bad Because no phone !Texting is no way to communicate when dealing with money and rent especially in dire occasions And it is impersonal
Very complicated
This app needs a lot of help
not worth it
The app isn't designed to give you all of the information you need. It no longer allows you to add money to their "wallet" unless you have a second debit card on file with them. The fees that the Flex app charges are separate from the "activity" or billing section. It also doesn't split the payments 50/50 if the actual rent amount is higher than the estimated rent. The AI assistant simultaneously knows everything and nothing. When asked about charges it can break it down line for line, but when asked about speaking to someone via phone call it doesn't know your name, number, or email. It will also do anything to make sure you don't speak with a person. The app is designed so that reaching the help center isn't in app and there is no contact information to get a hold with someone rather than AI. Over all very poor experience with the app and not renter friendly.
Need to do better
Even though it does what it’s supposed to but it’s the wait time and my anxiety and stress goes thru the roof. In the serious side they need to have live agents available and a number to call when your in distress. Sorry for the one star but please take in consideration about people’s mental state. It’s not all fun and jokes you know. There are other bills that need to get paid and want to make sure you still have enough to cover important expenses. Thank you for your wonderful attention to this post.
So unhelpful and app glitches way too much
I’ve tried over 30 times now to add funds to my flex balance and I’m consistently met with an error message (no it’s not my card, no I have not met my deposit limit) and when I try to ask for help the only option is an AI bot who just regurgitates the same unhelpful information. I need to pay my rent! Where are the humans?!
Bad company
I would never recommend it to anyone not even a enemy
Horrible. Horrible. Customer Service
Horrible company that just can't get things right
They keep denying me, but also won’t leave me alone
I’ve been denied many times, but for some reason I keep getting emails back to back to back saying that I can reapply so I do and I’m still denied.
Contacting Support
I appreciate the convenience however, It’s really difficult to contact someone regarding your account. I have been trying for the past 3 mts. Still no resolve. Beyond frustrating…
terrible app
i lost my debit card linked to my account and need a new card number. flex logged me out once it realized my card wasn’t working anymore. the app won’t let me login but still managed to take out the money for the rest of my june rent. don’t know how the did that since i have a different card number now and they wouldn’t let me login because of it. i’ll be cancelling my membership but i can barely do that because i still can’t login and they don’t have a customer service line. just a dumb chatbot.
Horrible
There are a lot of fees that shouldn’t be fees like why am I paying five dollars for this app a month. I’d rather have it paper so I can save $60 a year.
Review
Close the account! I’m in the nursing home!!! Do not charge me anything! Close the account!!!!!!’
Terrible
If you have an issue, you have to talk to their ai chat bot. No support person to call. They might reach out to you via email, but when your rent payment is on the line, having to wait hours or days to hear back is stressful. They’ll try to blame you for their app not functioning properly. They’ll try to blame you for your payment not going through, when you’ve done all the steps correctly. You’ll have to try to convince them multiple times that you in fact, have done the steps properly. I did my part, they had my money already, I can’t help that their service is faulty. 🤷♂️
KDJ
Why it take so long to enter a new card #? Don’t even know if it went through
"Financial Support"
I asked for them to switch payment dates due to not having enough for my first payment. They denied and charged my account. My account is now negative because of their lack of care. Times are tough and things happen. I reached ahead of time and offered all that I had which was the amount of my second payment and they refused and charged my first payment amount creating financial hardship for me. For a company that helps people manage finances when times are tough, Im shocked that the pushed financial hardship onto a paying member.
Nobody to talk to to troubleshoot
I am very frustrated with the service because when I am having an issue it is literally impossible to get in touch with an actual human in real time. If I need help, I should be able to actually talk with someone to help me … other than that it is pretty easy and seamless
Would not recommend.
I’ll start off by saying that I love the fact that you guys allow us residence to pay half the first part of the month and the second half the second part of the month but what I don’t like is all the extra added fees on top of that because I’m already having to cut my rent into partial payments so that I can afford to make the payment and then you guys add on extra money to a payment that I don’t really have so your ““ free app is not free and I don’t like that you advertise it like that
Temporary Hardship Shouldn’t Mean Permanent Denial
I havep been a loyal Flex Rent customer for several years and have always appreciated the convenience and peace of mind your service provided.
In February 2026, I experienced an unexpected financial hardship that temporarily affected my ability to stay on track. I understand that situations like this can happen, which is exactly why services like Flex Rent exist-to help people navigate temporary financial challenges and avoid falling behind while they get back on their feet.
Since then, I have worked hard to improve my financial situation. I took on an additional job, my income has stabilized, and I am now financially secure and fully capable of meeting my obligations. However, here we are in July 2026, and I am still unable to use the service despite my circumstances having completely changed.
It’s disappointing because Flex Rent is marketed as a solution for people experiencing temporary financial setbacks. Instead of recognizing when a customer has recovered and allowing them to continue using the service, it feels like one difficult season has resulted in a permanent loss of access.
As a long-time customer, I had hoped my loyalty and current financial stability would be taken into consideration. I believe there should be a fair review process that allows customers who have overcome temporary hardships to regain access to the service.
I truly value what Flex Rent offers and would gladly continue using it. I hope the company will reconsider its policies and provide loyal customers with an opportunity to requalify after demonstrating improved financial stability. A service designed to help people through difficult times should also support them once they’ve successfully recovered
In February 2026, I experienced an unexpected financial hardship that temporarily affected my ability to stay on track. I understand that situations like this can happen, which is exactly why services like Flex Rent exist-to help people navigate temporary financial challenges and avoid falling behind while they get back on their feet.
Since then, I have worked hard to improve my financial situation. I took on an additional job, my income has stabilized, and I am now financially secure and fully capable of meeting my obligations. However, here we are in July 2026, and I am still unable to use the service despite my circumstances having completely changed.
It’s disappointing because Flex Rent is marketed as a solution for people experiencing temporary financial setbacks. Instead of recognizing when a customer has recovered and allowing them to continue using the service, it feels like one difficult season has resulted in a permanent loss of access.
As a long-time customer, I had hoped my loyalty and current financial stability would be taken into consideration. I believe there should be a fair review process that allows customers who have overcome temporary hardships to regain access to the service.
I truly value what Flex Rent offers and would gladly continue using it. I hope the company will reconsider its policies and provide loyal customers with an opportunity to requalify after demonstrating improved financial stability. A service designed to help people through difficult times should also support them once they’ve successfully recovered
Not many options
Take the funds as soon as it comes available to withdraw
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)