Review Insights · App Store
Fluently - AI English Tutor
Fluently, Inc. · 4,497 ratings · ★ 4.8
4.8
★★★★★
4,497 ratings
🎯 Build a better version
Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
9 negative reviews mention this · 26% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
2
"refund"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
3
"support"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
4
"terrible"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible pronunciation. This app has no clue how to properly communicate Spanish. I fear it’s teaching me the wrong things. Let my native Spanish speaking friends hear how it was speaking and they laughed at what an idiot I would sound like if I followed this prog…" - Gatherlight
5
"doesn"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
6
"money"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible. This app is not worth the money. The content feels generic and does not deliver the value promised. After trying it briefly, I realized it was not suitable and immediately requested a refund - within two days of purchase. My refund request…" - zadvora
7
"recommend"
5 negative reviews mention this · 15% of all complaints
★★★★★ "I DO NOT RECOMMEND IT. It’s a terrible app, don’t waste your money and time." - Imarywm
8
"feels"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
9
"service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
10
"work"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
11
"scam"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory billing and subpar AI performance. Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a…" - Katerin's
12
"paid"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Meaningless. I was logged out of my account, and all my conversation history disappeared. I had paid for a three-month subscription. Why doesn’t support work?" - коасссная
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Predatory billing and subpar AI performance
Do not be fooled by the ads! The AI performance is a massive disappointment. It fails to catch or correct basic grammar mistakes as promised in their marketing. The dialogue feels robotic and "AI-generated" in the worst way possible. It's a complete waste of time.
To make matters worse, they use deceptive billing. I stopped using the app in February, but they charged me $89.99 on April 27th via their website (Stripe), bypassing Apple’s subscription management. Their support refuses a refund even though their service doesn't work as advertised. Total scam - poor tech and predatory financial practices. Avoid!
To make matters worse, they use deceptive billing. I stopped using the app in February, but they charged me $89.99 on April 27th via their website (Stripe), bypassing Apple’s subscription management. Their support refuses a refund even though their service doesn't work as advertised. Total scam - poor tech and predatory financial practices. Avoid!
Meaningless
I was logged out of my account, and all my conversation history disappeared. I had paid for a three-month subscription. Why doesn’t support work?
Scam
I paid for a subscription what I didn’t know for 8 months 10$/week be aware of that SCAM
Terrible pronunciation
This app has no clue how to properly communicate Spanish. I fear it’s teaching me the wrong things. Let my native Spanish speaking friends hear how it was speaking and they laughed at what an idiot I would sound like if I followed this program.
Requesting full refund.
Also the program wastes a lot of time talking to me in English chit chatting when you’re just wasting time not learning Spanish.
Requesting full refund.
Also the program wastes a lot of time talking to me in English chit chatting when you’re just wasting time not learning Spanish.
Basic capabilities broken
The basic assessment is not working. Pressing start call does nothing - that’s terrible.
Horrible
This app is not worth the money. The content feels generic and does not deliver the value promised. After trying it briefly, I realized it was not suitable and immediately requested a refund - within two days of purchase.
My refund request was denied despite minimal usage. This creates a negative customer experience and makes the subscription feel risky.
I would strongly advise others to be cautious before subscribing.
My refund request was denied despite minimal usage. This creates a negative customer experience and makes the subscription feel risky.
I would strongly advise others to be cautious before subscribing.
Too frequent pop up and ask to pay even paid for a year
So frequent disturbances to ask for review. Each time I provide a negative review and ask to stop. Two observations: these annoying pop ups continued; and my negative reviews never collected. What is wrong?
:(
it’s need to pay!!
AI slop app
When an app adverises itself through fake accounts and ads, you can already understand that it’s a dishonest company that tries to milk you into subscribing for no value. AI slop devs.
I DO NOT RECOMMEND IT
It’s a terrible app, don’t waste your money and time.
Terrible
Muy pobres las correcciones. Con esta App es difícil mejorar.
Pay first, use later
You can’t really use this app without paying. The “free“ version gives you about 4 minutes + a long questionnaire, and then everything is locked. You have to pay to access even a single feature. I do not recommend this app
Not happy
It keeps teaching the same phrases
Misleading Refund Policy
The app does not allow users to try it for free to see how it works. It clearly mentions a 100% refund policy, which is why I subscribed for 3 months.
After using the app for only one day, I decided to cancel and requested a refund. No refund was given, even though the app promises a full refund.
This is misleading and disappointing. I do not recommend this app due to the refund issue.
After using the app for only one day, I decided to cancel and requested a refund. No refund was given, even though the app promises a full refund.
This is misleading and disappointing. I do not recommend this app due to the refund issue.
Asked too many questions before even starting to use the app
I deleted the app even before started to use it. It asked too many questions, and questions are getting more and more personal, why should I give so many info? If it’s AI English tutor, shouldn’t it adjust by itself as I use the app? Ridiculous
Terrible
Terrible auto subscription
Billing Issue with Subscription
I recently downloaded your app and selected what I believed was the monthly subscription plan. However, I noticed that I was charged for the annual plan instead. I would like to request a refund for the annual charge and switch to the monthly plan as originally intended.
No good
keeps changing my name, doesn’t let me finish my sentences, switches topics before I can practice my mistakes, and doesn’t feel like artificial intelligence. It feels like a rigid, inflexible software.
Waste of time
Didn't work at all. Lots of promises but no improvement
Mi opinión sobre la App
Cada vez que abrís la App te hace la misma pregunta sobre cuál fue el plato favorito que cocinaste? Y siempre lleva la conversación hacia el lado de la comida y la cocina. Cuando hablas por un tiempo prolongado no te corrige.
I don’t recommend
The AI listener understands even if the pronunciation isn’t good.
Poor supporting, very difficult to cancel, don’t offer refund
I purchased this app through an ad on Instagram, and I had a terrible experience with the company’s support team. The app started charging me weekly, and when I tried to contact support, they told me to reach out to IOS app. However, since I had already canceled the subscription, it no longer appeared for me in Apple’s system. When I finally managed to speak with someone, they were very rude, insisted that I send screenshots of my previous attempts to prove my last contacts and cancelation. In the end, I was able to cancel the subscription, but I ended up with a debt and had a very frustrating support experience. It was the worst customer service experience I’ve had in the United States. I do not recommend this company.
Ecsm
It is said “
Fluently AI Free Ai Tutor - Improve Speaking”
But it's NOT FREE!!!! It immediately charge you when you try to get their plan 🥵
Fluently AI Free Ai Tutor - Improve Speaking”
But it's NOT FREE!!!! It immediately charge you when you try to get their plan 🥵
Dear
I done have money to purchase it should be free
Horrible customer service
I can’t believe how these people managed the customer service there.
I did not want an additional service which was charged, so I asked for cancel and refund, this customer support kept asking me how I accidentally purchase this additional service and said I am lying. Can you believe this??
I did not even use the analyzer call service and simply wanted to cancel it. Even though it offers 30 days money back guarantee, I was not able to cancel it within a week, but accused of lying and got humiliated!!!
I did not want an additional service which was charged, so I asked for cancel and refund, this customer support kept asking me how I accidentally purchase this additional service and said I am lying. Can you believe this??
I did not even use the analyzer call service and simply wanted to cancel it. Even though it offers 30 days money back guarantee, I was not able to cancel it within a week, but accused of lying and got humiliated!!!
🤮🤮
Absolutely one of the worst app experiences I’ve ever had.
I paid for a one-week subscription, and the app froze constantly. When I reached out for help, the “support” responded with sarcasm and rudeness - not even pretending to be professional.
After checking other reviews, I saw I wasn’t the only one. Multiple users have been insulted, mistreated, and even emotionally ridiculed by this so-called technical support. It feels more like emotional manipulation than customer service.
This app is not useful, not professional, and not worth your time or money.
Do yourself a favor and stay far away from this scam disguised as an AI tool.
I paid for a one-week subscription, and the app froze constantly. When I reached out for help, the “support” responded with sarcasm and rudeness - not even pretending to be professional.
After checking other reviews, I saw I wasn’t the only one. Multiple users have been insulted, mistreated, and even emotionally ridiculed by this so-called technical support. It feels more like emotional manipulation than customer service.
This app is not useful, not professional, and not worth your time or money.
Do yourself a favor and stay far away from this scam disguised as an AI tool.
Not possible to cancel subscription
It’s not possible to cancel with them after .
Doesn’t work
This app is completely broken. It’s full of bugs and constantly crashes. The biggest problem is there’s no way to reach support - every time I try, it just says “something went wrong” and I can’t even send a message. There’s literally no help available. This is unacceptable, and I want a full refund.
Awesome app
Great app speaking and responding good and correct words or sentences.
TOO MAANY QUESTIONS
How long does it take to finish answering all those questions at the beginning ?! There are way too many of them !
Rating
The talk was really bad I could not talk it was stoped .
this is a scam！
this company stole my debit card information and made unauthorized charges! Never download this app!
Good, but not at all
Unfortunately the app is doesn’t satisfied my expectations. The devs need to add a trial subs method
No accede a Soporte técnico
Me cobraron y no tengo el app activo
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)