Review Insights · App Store
FreePrints Photo Art
PlanetArt · 9,360 ratings · ★ 4.9
4.9
★★★★★
9,360 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
4 negative reviews mention this · 33% of all complaints
★★★★★ "yeah. they said it was free then my total was 8.55. this is a lie. and it was my first order. so don’t trust them. #jessicadacoolest #babyjoka #bye #whogotthatscatpack" - julia-the-spy-ninja
2
"order"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Canvas is grainy & colors are faint. I was very disappointed in the quality of the canvas print. This is only the 2nd order I’ve done with you folks- the 1st was a poster that was excellent. This canvas is so grainy and not color-rich. I will not buy another canvas- too price…" - SanDee96
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Canvas is grainy & colors are faint
I was very disappointed in the quality of the canvas print. This is only the 2nd order I’ve done with you folks- the 1st was a poster that was excellent. This canvas is so grainy and not color-rich. I will not buy another canvas- too pricey for the sub-par quality.
yeah
they said it was free then my total was 8.55. this is a lie. and it was my first order. so don’t trust them. #jessicadacoolest #babyjoka #bye #whogotthatscatpack
free where
yall chargin 8 bucks for shipping when it said free
Missing photos and broken frame
I am missing one of my large pieces of artwork that I paid for, but only received two and one of the frames was broken.
Deleting because of GenAI
Absolutely disgusted that you’re app is moving towards generative AI. A planet destroying, slave labor using, fascist “tool” has no business touching cherished memories.
So disappointed and appalled.
So disappointed and appalled.
Scam?
I don’t trust any business that won’t provide any useful information without capturing my contact info. No. Not going though that to see garbage
Mal servicio
Llevo un mes entero esperando mi póster y no llego, en fin pienso que esto es una estafa y de verdad no la recomiendo para nada, que mala experiencia tengo con esta app ya que nada de lo que pedí llegó, además de que pedí un reimpreso y tampoco llego
Scary terms of service
Here is a quote from their terms of use: “By submitting Your Content to us, you grant us a nonexclusive, universe-wide, royalty free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to reproduce, distribute copies of, prepare derivative works based upon, publicly perform, publicly display, train artificial intelligence on, and otherwise use and exploit Your Content for the purpose of providing the Services and promoting to you other services we believe will be of interest to you.”
I’m confused
It says that it’s free but it charges shipping.. if you’re going to charge any type of fee or Wtv then don’t say it’s free when it’s really not..
Place sucks
Don’t order from them they can’t guarantee delivery I ordered weeks ago and I still can’t get my delivery before Christmas and when I asked if they could overnight the print, they said they can’t even though it’s their mess up. oh, and I have to Mark a star to give it a review deserves no Star
View of snow, water and daybreak
The lettering was poorly done and does not fit on the picture. It is impossible for me to put it on my wall.
Splicing pictures together
Everything but resizing and splicing pictures together to make a poster
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)