프롬 - FrommyArti

It keeps crashing way too much in the middle of the arti’s conversations when multiple of them on at the same time.

dumb

难如用 要挂梯 加载慢的要死 时不时吞消息 莫名其妙卡炖 加载图片也慢 表情包也要收费 更适合老人使用的软件

I’ve been a dedicated user of FROMM and genuinely love the idea of connecting with the artists I support. Unfortunately, my recent experience has been frustrating. I’ve reached out via email regarding an issue with my account and have yet to receive a single response. As fans, we invest our time, money, and emotions into this platform, so the lack of communication feels really disappointing.
Please prioritize customer support - it’s the bridge between fans and artists, and it deserves the same care and attention. I really hope this gets resolved soon, because I want to continue enjoying the platform without unnecessary stress

I just got this and it won’t even open

买了一年的best friend 结果没几天又登陆不上了，卸载了重新下载后依然无法登陆！求客服解决问题！

They have received complaints from people and haven’t done anything to change it or improve on it. Overall they’re not really organized for events or anything.

一星都不想给

最烂的软件，打不开加载不出来买不了一张票非得买双人现在还打不开你要是不想做了就放过这些艺人

It’s frustrating that my subscription was expired before the expiration date and it even happened twice!! What even more frustrating was that the customer service team was unable to understand and solve issues, they don’t explain the reason or refund or fix the bug or anything.

史詩級難用的大狗屎！！。…………，，，，，求更新，我到現在都還沒打開，賠錢…

I purchased a Baekhyun Lonsdaleite sweatshirt which was around 60 bucks but with shipping to the US, of course ended up being over 100.00. It shipped on time but ended up going through a sortment issue in the UK. It landed in the US for about 2 days, making it to 2 states then flew back to the UK.
I reached out to Fromm, who then told me to reach out to the courier because they delivered the package to the courier and it's out of their hands, essentially 👀💀
So I contact UPS, who tells me to contact the international UPS, who tells me to contact the UK UPS like my phone bill can't take this and in the end, no one is giving me answers or solutions or calling me back and the item is stuck in "delivery date TBA".
When I tell FROMM I would either like a replacement sent, or a refund. They tell me I can't prove the package is lost............. even though I told them everything that had happened up until that point. And they tell me to contact the UK UPS.
When I tell them I have and crickets, they DON'T RESPOND!
So at this point I'm angry angry. It's been nearly 4 months, I just want my Baekhyun sweatshirt.
I contact UPS again demanding for a manager, I tell them no one's gotten back to me and the seller says they legit can't give me my money. And a manager tells me SOME👀ONE👀 messed up my address and put UK instead of US and that the seller needs to reach out to their local courier about the lost shipment and only then, will a case be opened for me.
So I reach out to FROMM AGAIN and relay the information! Even sent them the phone number to their courier. Oh this time they send a random blank pdf of website coding with my name and address that was clearly quickly typed to look like a website code- telling me "you wrote GB" (uhm I presume that stands for Great Britain??) on your order, you made a mistake on your address so we can't refund you because of customer negligence. I kid you not. They said this.
They said I messed up my own address because the drop down of USA and UK are right next to each other.
Even though I'd sent them screenshots of my order, sending proof that there was no "GREAT BRITAIN" or GB anywhere on the page or in any selection of mine lol! They completely ignored my screenshots, ignored my requests for them to call UPS Korea so I could receive my refund and refused to just send me a new sweatshirt to the correct address that I legitimately have on file.

Signed up for a free trial on browser then tried to use the app only for it to show no history of my order. Used the same email so I didn’t understand why nothing was showing up. It showed no order so I went back to payment to cancel subscription only to find no real option besides deleting my account. Proceeded to follow the website instructions only to be charged for account service that doesn’t even exist anymore! I can’t even log into my account to do anything because I deleted the account. The app just isn’t user friendly and the browser doesn’t really let you do anything without the app.

That’s it, It won't let me log in and ik that I’m not the only one

I kept getting error messages when trying to access the app, then it randomly logged me out and I get more errors when I try to log back in. Apparently this is a common issue but it doesn’t seem like the developers care at all.

I can’t find anything that I’m paying for when I login with my iPad and Chrome from USA. I keep being asked to purchase again or sent to Fromm store. I do not have time for this, I’m supposed to be having fun, not problems.

I signed up for the artist pre-sale. Total I spent $84 but the issue is that the store is not communicating with my app when I log into the app with the same email information it shows that I have no purchases even though I can see the order when I log into the store. The two are not linked even though it’s the exact same info. I tried reaching out to customer service multiple times and never got a response so I had to make a whole new account, but that would mean I have to make the purchase all over again and spend another $84 when I’m not even sure if I’ll get my first payment back.

can not log in！！！hard to use？！！

The app has continuously logged me out every 2-3 days despite going in to check messages from the users. When I attempt to log in it states “unknown error has occurred and if it continues to contact customer support through the more tab” but there is no tab to contact customer support. I can’t log in to contact support to figure out why this app continues to log me out. I have to wait 2-3 days AFTER the forced log out to log back in for it to work.

i just subscribed to yves 2 days ago and today the app glitched and logged me out of my account. i tried to log back in but the app only shows the screen to register for an account, which i already have. i just want to log back in to my account. then, if i try to register with the email i have already used, it tells me to contact customer service through the “more” tab… but the “more” tab isnt available from the registration screen! just a very unserious app all around. i really want this to be fixed otherwise i will absolutely be cancelling my subscription before it renews.

从来没有遇见过这么难用的爱豆交流的软件 中国区不开 注册了美区id发现又得挂梯聊天。。。？？？fnc自己加油

订阅成功后，就登录不进去了

It is very troublesome for Chinese fans to use the app, and I hope it can be released in China as soon as possible.

So I signed up for wooah day 1. I registered using my Apple account and the latest update basically removed that option to login. I’ve now lost the previous chats and the days I had. I’m able to restore my purchase and register a new account but basically lost everything. As a user this is angers me Im going to cancel my account if it can’t be remedied

forcing hyeju to interact w orbits when she isnt ready

They support unfair contracts with idols

Nothing works!!

Please join us in solidarity for worker’s rights plus this app is really buggy and slow

LOONA is in the middle of a boycott and you made a deal with BBC while they’re trying to leave.

评论区好多中文真是笑晕我。。。

Aftering creating account ,login fail without any information

又贵又sb😸

不是我说你 长点心吧 用vpn我忍了 充值难我忍了 三天两头卡出去我忍了 为了崔太洋我都忍了 但求你起码让我能登进去看一眼我那身处异国他乡的老公发了什么好吗 登陆800次卸载重装30次依旧拒我于外 中文翻译器稳定一点好吗 我要甜甜的网恋 别逼我

怎么不能打零星啊。。。

服务和价格对不对等自己心里清楚

依托答辩

아니 진짜 참다참다 남겨요 렉 너무 심해요.. 뭐 답장 안 보내지는건 둘째치고 들어가지지가 않아요 진짜 좀 어트케 고쳐주세요 제발..

아무것도 안 건드렸는데 자동으로 로그아웃되고 심지어 터치도 안 먹어서(다른 앱은 멀쩡함) 로그인도 안되네요 ㅋㅋ 유료어플이면 돈값을 하셔야죠

Was working fine and now I can’t see any of my new messages. They pop up in notification bar but when I click on them no new messages appear

Can we send photo or no ? It looks like you can but there’s no option for you to actually send.

Competitor apps like Bubble do it better. Where’s the auto-translate? Live streams, message saving, backgrounds, stickers, etc.
Fromm has less features but they charge more money, doesn’t make sense as a consumer.

….i loved this app until it logged me out. I registered through apple, and now can no longer access my messages because the option to log in with apple is now gone. Super sad because I really enjoyed the app before.

It's too cheat people to keep reminding that the account has been stopped on Apple, and it can't be used just after the renewal. I can't update it anywayWhy is this?Why is there such a setting?Too speechless

just got the app and i mistakenly put in a number of my birthdate wrong. i keep correcting it and after it “saves” it still shows the original mistake no matter how many times i do it or restart the app.

First off, when you open the app it takes a bit to load and when it loads, it takes you back to the “friends” list instead of just the messaging page. So that’s kind of annoying. Also, when you open the message it doesn’t bookmark where you left off in the conversation so you can just read from there on but you have to scroll back up to where the conversation last left off to understand the conversation. And as we know, the translation isn’t always correct but from the looks of it, some things get cut off in translation ?