Review Insights · App Store
Gallery - Photo Vault
Yash Baraiya · 4,083 ratings · ★ 4.3
4.3
★★★★★
4,083 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
8 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible. Cannot login to access on other devices, constant adds, constant subscription pop-ups" - Clandestine Operations
2
"samsung"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible - doesn’t work. Looked like a great way to share photos on Samsung TV. But, couldn’t use the app without subscribing to it on an annual basis. Then could not upload photos to the app. So, I spent $30.00 for an annual subscription to a totally useless app…" - Quais64
3
"adds"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible. Cannot login to access on other devices, constant adds, constant subscription pop-ups" - Clandestine Operations
4
"photos"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Not Very User Friendly. No way am I paying for a subscription when I can’t even upload photos easily." - cammangels
5
"terrible"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible. Cannot login to access on other devices, constant adds, constant subscription pop-ups" - Clandestine Operations
6
"cannot"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible. Cannot login to access on other devices, constant adds, constant subscription pop-ups" - Clandestine Operations
7
"download"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible - Don’t Download. Constant pop-ups, notices of phone viruses and glitchy features makes this one of the most horrible apps ever used. Then they constantly try to get you to buy a weekly/monthly/annual subscription. Save yourself time (and possibly money) and…" - UNDmom
8
"money"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible - Don’t Download. Constant pop-ups, notices of phone viruses and glitchy features makes this one of the most horrible apps ever used. Then they constantly try to get you to buy a weekly/monthly/annual subscription. Save yourself time (and possibly money) and…" - UNDmom
9
"upload"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Not Very User Friendly. No way am I paying for a subscription when I can’t even upload photos easily." - cammangels
10
"totally"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible - doesn’t work. Looked like a great way to share photos on Samsung TV. But, couldn’t use the app without subscribing to it on an annual basis. Then could not upload photos to the app. So, I spent $30.00 for an annual subscription to a totally useless app…" - Quais64
11
"option"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Update erased all vault photos - no help from dev. I had all my private photos saved in the vault of this app. After the June 16th update, everything was wiped-no warning, no recovery option, no backups. I emailed the developer directly and got no response. If you value your data, DO NOT t…" - Unknown83939487447
12
"gallery"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Update erased all vault photos - no help from dev. I had all my private photos saved in the vault of this app. After the June 16th update, everything was wiped-no warning, no recovery option, no backups. I emailed the developer directly and got no response. If you value your data, DO NOT t…" - Unknown83939487447
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
Cannot login to access on other devices, constant adds, constant subscription pop-ups
Bad!
Full of annoying adds!
So many ads!
So many ads!
Horrible - Don’t Download
Constant pop-ups, notices of phone viruses and glitchy features makes this one of the most horrible apps ever used. Then they constantly try to get you to buy a weekly/monthly/annual subscription. Save yourself time (and possibly money) and DO NOT DOWNLOAD this app! 12/15/25
Not easy
Pain in the butt to use
Yare
Elmer
Not Very User Friendly
No way am I paying for a subscription when I can’t even upload photos easily.
Terrible - doesn’t work
Looked like a great way to share photos on Samsung TV. But, couldn’t use the app without subscribing to it on an annual basis. Then could not upload photos to the app. So, I spent $30.00 for an annual subscription to a totally useless app.
Spam.
I haven’t been able to even see the app interface for the popup adds.
The most insecure app on the App Store
The worst app I have ever downloaded, all the photos in my private folder have been deleted and cannot be recovered. The manufacturer of this app is not responsible and is not making any effort to fix this disaster. If you value your data, do not use this app.
To many adds
Barely can function properly
Update erased all vault photos - no help from dev
I had all my private photos saved in the vault of this app. After the June 16th update, everything was wiped-no warning, no recovery option, no backups. I emailed the developer directly and got no response.
If you value your data, DO NOT trust this app. If they ever reply or fix this, I’ll update the review. But right now this app just silently nuked my entire gallery.
If you value your data, DO NOT trust this app. If they ever reply or fix this, I’ll update the review. But right now this app just silently nuked my entire gallery.
Horrible Update
I’ve used this app for years and it was great. These changes are unnecessary and ugly. I can no longer control the columns size within a file like you could before. I now get random ads for no reason. It’s all unnecessary and I totally wish I didn’t update. I will now be deleting this app after so many years of enjoyment.
Fake app
Pretending it is the app to show picture for Samsung TVs. There is no option to cancel it. I am reporting them to Apple and Amex
WHY
THE APP IS SOO ANOYING
Rip off
Can’t cancel.
Subscription
Rates are outrageous
Poor app
Hard to use and way overpriced
Does not offer option to device
If I have the app on my TV and cell phone, then why is there no prompt or link provided to upload pics and videos on my tv from the phone? I want my subscription money refunded
This App is a Scam!
Do not download. They force you to do an in app purchase and I cannot figure out how to cancel my weekly subscription. I just wanted to put pictures up onto my Samsung tv. This is absurd.
Not easy to use
Can’t find a way to get pictures to load on my Samsung TV. No help screen.
Not Samsung
Stealing money
Terrible
Can’t get it to sync to the tv
Subscription
I will never pay a monthly subscription for an app that should be a one time purchase. Subscriptions are totally out of hands. $200 a year for a third-party photo app is absurd.
And if you don’t pay their never ending fees, they bombard you with add every time you touch the screen and remove basic functionality.
And if you don’t pay their never ending fees, they bombard you with add every time you touch the screen and remove basic functionality.
Giving Up
All I wanted was to display a photo on my tv. Making me jump through all these hoops, I’m just gonna stick with the easiness of Apple. Samsung is wack
Not to me
I’ve given up on a search for a normal gallery app for now don’t download this one already have just has ads and pay walls
Change
Why the add there is no necessary
No way to connect to Samsung TV Gallery app
This app might be a scam
Ads each time and then
Ads each time and then
Diabira
Diabira
Sentiment summary
80%
Positive (4-5★)
5%
Neutral (3★)
15%
Negative (1-2★)