Review Insights · App Store
Gate City Bank Mobile
Gate City Bank · 10,179 ratings · ★ 4.8
4.8
★★★★★
10,179 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
17 negative reviews mention this · 46% of all complaints
★★★★★ "Last update made it worse than ever.. I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stol…" - PickupsAreNotTrucks
2
"login"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Logging in. Can we please have the option to login with a pin again? Every login takes too long." - Luvbinamom
3
"since"
5 negative reviews mention this · 14% of all complaints
★★★★★ "App review. I have to keep logging in every time I want to use the app. I’m now traveling and I have to verify my identity since I have to constantly sign in and I’m unable to. Good app good job 👍👍👍" - Turtleheadz
4
"bank"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Last update made it worse than ever.. I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stol…" - PickupsAreNotTrucks
5
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Hasn’t worked for three days. This is now a useless app. Hasn’t worked at all in three days. Have tried reloading and still doesn’t work. Good job with the update." - fgevfjj hi tree go i I ff
6
"every"
4 negative reviews mention this · 11% of all complaints
★★★★★ "App review. I have to keep logging in every time I want to use the app. I’m now traveling and I have to verify my identity since I have to constantly sign in and I’m unable to. Good app good job 👍👍👍" - Turtleheadz
7
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Hasn’t worked for three days. This is now a useless app. Hasn’t worked at all in three days. Have tried reloading and still doesn’t work. Good job with the update." - fgevfjj hi tree go i I ff
8
"system"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Broke for 2 years now!!!. App crashes consistently when using Magic Keyboard I’ve experienced a persistent bug for over two years now. When using an Apple Magic Keyboard with my iPad (tested on both an 11” Pro and a 13” Pro model), typing a space character-particul…" - WolfgangSix
9
"change"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Last update made it worse than ever.. I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stol…" - PickupsAreNotTrucks
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Last update made it worse than ever.
I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stole $128 from me because they changed the app with no notice. Not to mention the app CONSTANTLY makes me verify my identity no matter how many times I click “remember this device.” Also, don’t bank on the app to EVER inform you you’re overdrawn. It legitimately will not tell you for 2-3 days. Again, I assume this is done on purpose to steal your money.
Starving me
Trying to buy McDonald’s at 10 o’clock at night cause I’m starving and can’t even get nothing to eat as I’m shaking and I’m diabetic. I’m truly disappointed.
Hasn’t worked for three days
This is now a useless app. Hasn’t worked at all in three days. Have tried reloading and still doesn’t work. Good job with the update.
Not working
I downloaded the app for the first time and it took a couple minutes to get in, then it says "system not responding try again later" and so i deleted the app and reinstalled it and it still says the same thing, please help me
Frequently locks me out
Since they added the: verify you are human feature, I’m regularly locked out when trying to access the app using my vpn. How is it more secure if you won’t let me access my banking data on a vpn?
Missing data
I have notifications of received payments and my app doesn’t show the transactions. Also doesn’t show pending transactions that I know are pending. I hate it.
Logging in
Can we please have the option to login with a pin again? Every login takes too long.
Transfer
Transfers take too long
Ok
Ok
fees
quit stealing peoples money. crystal floors yet charging your poorest customers.
Pass
my elecric company screwed up and this bank charged me extra fees even though it wasnt my fault. predatory practices
New Version = Worst Version
I loved the old app so much. The layout, the colors, everything was so nice. I especially loved how user-friendly it was, as I’m not that good with technology. However, when they updated this app on September 24, 2024, that’s when I started to dislike this app. I understand change is inevitable and I understand every app must get updated, but usually when apps are updated they’re updated for the best, not the worst. And in this case it’s for the worst. The layout is very confusing. There’s way more options than there were before, it’s constantly logging me out, so I have to continuously log myself back in. Sometimes when I am logged in and I click on something it will log me out. Overall, the app is not user-friendly and it’s not something that I would recommend people use. Please stick to the online version rather than using the app, at least they didn’t change that.
Update
Debit card transactions take longer to reflect after the transaction has been made and then the system renames the transaction something odd.
Update
Since the app updated I can no longer sign in please just revert it back to the old version
Update is broken
Yesterday, got locked out of the app and had to call Gate City to get back in.
Today, got locked out and the app won’t let me autofill my password.
Today, got locked out and the app won’t let me autofill my password.
It doesn’t work
Since the last update it doesn’t work I am not able to access my login. We need a better app
The app is broken
The new update is not helpful in the slightest and makes life more difficult. For the love of god just go back to the old version there was nothing wrong with it
Can’t login
This app downgrade broke my login.
Totally broke the app. It’s so bad that I am going to look at different banks.
Horrible
worst update
you literally cant login because its broken
Horrible Update
The face ID login no longer works, too much clutter too many steps. Bring back the previous update!
Newest update
Hello!
Being a GCB customer for many years and going through different bank updates on the app. The newest one is by far, NOT IT. It’s bland and lacks the great GCB blue color and gives me Wells Fargo vibes and or the Gray Pixies from Fairly Odd Parents. Please change it back!
Being a GCB customer for many years and going through different bank updates on the app. The newest one is by far, NOT IT. It’s bland and lacks the great GCB blue color and gives me Wells Fargo vibes and or the Gray Pixies from Fairly Odd Parents. Please change it back!
New update
The new update is the worst! Why can I see my bank account information without login verification or face ID. As soon as you tap the app it shows your bank accounts and the money you have in them! Please fix this ASAP!
Mobile online banking
Suddenly no more mobile online banking available. Living on the opposite side of planet earth it was very convenient. What happened???
New system is terrible for signing in
The biometrics on the app that is supposed to let us like sign in is pointless. This app freezes a lot too.
Update 9/24/2024
I 100% know all of my credentials are right and I still can’t access my account. Whatever they did for a changeover for this update didn’t work or didn’t data transfer. I am very frustrated and do not know what I currently have in my account precisely. I have an idea, but it would be helpful to know precisely as I have an automated payment for rent coming up. I don’t need this app nannying my password security for me. Apple and I already do that.
App review
I have to keep logging in every time I want to use the app. I’m now traveling and I have to verify my identity since I have to constantly sign in and I’m unable to. Good app good job 👍👍👍
Mobile Deposit
Latest update ruined mobile deposit. Go back to the old way.
Buggy app
About every other time I log in the app crashes and I have to reset my phone before I try again. Again and again! It’s a hassle! Still malfunctioning. Almost daily.
Mid
Not bad, except it never loads! I go to try and scan a check and it says “servers can not be reached” It said that for three days!!! It’s just super annoying.
Broke for 2 years now!!!
App crashes consistently when using Magic Keyboard
I’ve experienced a persistent bug for over two years now. When using an Apple Magic Keyboard with my iPad (tested on both an 11” Pro and a 13” Pro model), typing a space character-particularly when adding a memo to a transaction-causes the app to crash immediately.
This issue appears to be specific to this app, as I don’t encounter it elsewhere except in ChatGPT, which suggests it may be related to how the app handles external keyboard input. I’ve reported this previously via the support system but have not received a response or seen any fixes implemented.
Please escalate this to your development team for proper investigation. It’s a serious usability issue that disrupts user workflow and remains unresolved after multiple versions.
I’ve experienced a persistent bug for over two years now. When using an Apple Magic Keyboard with my iPad (tested on both an 11” Pro and a 13” Pro model), typing a space character-particularly when adding a memo to a transaction-causes the app to crash immediately.
This issue appears to be specific to this app, as I don’t encounter it elsewhere except in ChatGPT, which suggests it may be related to how the app handles external keyboard input. I’ve reported this previously via the support system but have not received a response or seen any fixes implemented.
Please escalate this to your development team for proper investigation. It’s a serious usability issue that disrupts user workflow and remains unresolved after multiple versions.
FIX THIS!!!
I’m tired of trying to go onto my account to look at my balance and being logged out. I’ve had to change my username and password so many times over this bug it’s getting ridiculous. Fix this before I change banks!!
Texting
Would be nice to have the text balance back
Update
If you’re going to make an update to a working app, please make sure the app doesn’t break. I’ve had several technical issues that I just had to wait out such as checking my updated balance after making a purchase given and after was given false information on my balance. Please quickly adjust whatever is wrong with the app.
Terrible app update
The new app update is terrible. The login doesn’t work. Please fix this asap!
jut revert the update
i’ve been using gate city since i was 13, i really like this bank and the app was great. this update has been genuinely terrible. i understand the layout change but using the app has become so frustrating in comparison to the old layout. from confusing forwarding to different screens to just not working. please either optimize it better or revert it
Can’t do Zelle
After last update can’t do Zelle on here. Please go back to the old way when you could use Zelle
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)