Review Insights · App Store
Gazing
WEBFRONT INNOVATIONS LIMITED · 857 ratings · ★ 4.2
4.2
★★★★★
857 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
16 negative reviews mention this · 39% of all complaints
★★★★★ "Help. I’m having problems. I don’t know how but I can get it to connect to the stupid thing and on top of it $20 a month. That’s how much I pay for all my ring cameras. I wanna know if all the other ones that I ordered will all go under one accou…" - _____Dap_______
2
"subscription"
14 negative reviews mention this · 34% of all complaints
★★★★★ "Garbage. So I connect the device with my phone and I don’t even get to view anything live all I get you my subscribe so let see if I understand to do anything even for live viewing I must pay the subscription that’s bs I’m returning this junk today …" - Frankk401
3
"cameras"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Help. I’m having problems. I don’t know how but I can get it to connect to the stupid thing and on top of it $20 a month. That’s how much I pay for all my ring cameras. I wanna know if all the other ones that I ordered will all go under one accou…" - _____Dap_______
4
"month"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Help. I’m having problems. I don’t know how but I can get it to connect to the stupid thing and on top of it $20 a month. That’s how much I pay for all my ring cameras. I wanna know if all the other ones that I ordered will all go under one accou…" - _____Dap_______
5
"view"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Garbage. So I connect the device with my phone and I don’t even get to view anything live all I get you my subscribe so let see if I understand to do anything even for live viewing I must pay the subscription that’s bs I’m returning this junk today …" - Frankk401
6
"customer"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Customer service is nonexistent. I was over charged for the service. I tried for three days to chat with customer service through the app, got no response. I emailed them, no reply. Even though the app says customer service available 9 to 5. buyer be warned." - Ken's A
7
"service"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Customer service is nonexistent. I was over charged for the service. I tried for three days to chat with customer service through the app, got no response. I emailed them, no reply. Even though the app says customer service available 9 to 5. buyer be warned." - Ken's A
8
"customer service"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Customer service is nonexistent. I was over charged for the service. I tried for three days to chat with customer service through the app, got no response. I emailed them, no reply. Even though the app says customer service available 9 to 5. buyer be warned." - Ken's A
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Garbage
So I connect the device with my phone and I don’t even get to view anything live all I get you my subscribe so let see if I understand to do anything even for live viewing I must pay the subscription that’s bs I’m returning this junk today I don’t like being misguided!!!!
Freezing
It freezes a lot
Desilusión
No te deja usar la cámara sino es pagando escribí le escribiero hice lo que me indicaron y no funcionó y mas nunca me
Volvieron a escribir
Volvieron a escribir
Bad review
Bad wants me to subscribe I have 6 months. Come on fix it
Multiple devices becomes very expensive
I got one of the trail cameras recently and decided to pay the monthly subscription to be able to see video from my motion alerts. $20 per month without being able to rewind in real time was a little expensive but I figured worth it. I decided to get more cameras since I was already paying for the subscription. Well the app wants $20
per camera per month. The app and cameras are no where near good enough to justify that price. So the app technically shows my multiple cameras but I only have video on the one I am currently paying for. I am likely to return these and get something legitimate with a better app.
per camera per month. The app and cameras are no where near good enough to justify that price. So the app technically shows my multiple cameras but I only have video on the one I am currently paying for. I am likely to return these and get something legitimate with a better app.
20 a month can’t afford
I wouldn’t have bought this camera if I’ve known there was a $20 subscription fee sending back. I got rep l cameras that are free.
This app is annoying
There is a message that keeps prompting every time I want to view the live stream of my camera.
No good !
Brought two cameras an they want subscriptions for both !!
Triple charged me in the middle of a month and stopped my subscription
Changed me 3 times in one month in the middle of the month now I have no subscription at all and no one has tried to fix the issue after I sent bank statements and 5 days of messages hoping to get my security system back on think god I have a second system running or I would be unprotected right now at my house.
Disappointed
$20.00 a month! I think that’s all that needs to be said really.
Subscription is required to enter app!
This app and camera worked great for a couple months, then a subscription required message popped up, and will not let us in to our camera without a subscription. So we can no longer use our camera! Very frustrated. We contacted support, but they are not helping us.
Customer service is nonexistent
I was over charged for the service. I tried for three days to chat with customer service through the app, got no response. I emailed them, no reply. Even though the app says customer service available 9 to 5. buyer be warned.
Aplicación
Esto de los anuncios cansa y pagar tanto tengo tres cámaras de las mismas y pagar individual es demasiado
Useless
This doesn’t work in Jamaica
I canceled before the trial was over but got charged 19.99 anyhow.
I signed up for the free three day trial membership but canceled after 20 minutes into it. I got my Apple receipt today and I had been charged for next month on two cameras. Waiting to see if they charge me for the month after that I will contest these charges.
Pagar para ver imagen
No sabía que hay que pagar por cada cámara instalada
Garbage don’t buy
I’m not thinking to offer somebody
Terrible security camera
The customer service team is unresponsive it there says for them to send a one sentence reply with no solution. Paid for subscription and fwmeta still isn’t working. Terrible user experience would be better off getting anything else.
Camra went offline while having subscription
Until I actually get a response back from customer service to rectify issue of hacked account
Not worth it
I use the First camera it was ok for the prize, but I decided to Buy a couple more (9) to put arround my house and in to the woods but when i’m connecting them the app start asking for another subscription for every camera you conect to the app.. if I’m already paying a subscription why do I have to keep paying more and more?? Not worth it
DONT PURCHASE
This camera makes you watch ads to wait h a 10 second clip of anything but animals. Wind will set it off. Poor battery and needs a subscription to watch more of the clips. Awful
Requiring a subscription to view is NOT acceptable
Paying for a camera and the ONLY way to view it after it’s been hung up is to pay for a subscription?!? NOT cool…sending back.
No me gusta
Creo que no vale la pena porque ahy q pagar un sicripcion automático eso no vale la pena por mi no le daría ni una estrella porque es perder el tiempo
Bad camera
My advice to you guys don’t buy it
This app is not working properly with the camera
This app is very bad and is not support any camera always have issue to connect with camera
deleting this app and returning cameras
deleting this app and returning cameras
So bad, not worth downloading it
Don’t even download it, you just do a whole 5 minutes of nothing. Gotta watch ads to access your camera or pay a terrible subscription. Both terrible in the end. Don’t waste your time.
Fix it
Woks good for the first day then it’s sorry and I have 5 of them
Terrible app
Just about everything a person would want in a cam/app but this is NOT it. Just bed from start to finish!!
No security
This camera offers no security for your home and property. Search elsewhere when looking for a device that will offer you the security you need. In addition, you waste money monthly on a subscription to videos of your own property and home that you cannot access, can you say illegal.
Need to be zero
Can not download video after a recording and dies don’t pick up motion all the time
Recording
It’s lot letting me download the videos that are being recorded
Garbage
Worst camera app I’ve ever used. Spontaneously disconnected from my camera, and will not let me reconnect or add a new device. Tells me to go to “settings“, but there is no place in app that lists settings. I have contacted company multiple times and they refused to respond. Don’t waste your money on these cameras since they only use this app.
Customer Service
I have been trying to add a second camera but it doesn’t want to connect. I tried reaching out to the them through the app but it’s a Ai who is trying to help you . Then they can’t help anymore they say that they will get in contact with me soon. After that they don’t get in contact with you and don’t help you. My camera still doesn’t want to connect.
Cam
Cam will not toggle! I cant view my ranch properly. App keeps freezing! Ugh !
Impossible to purchase cloud storage, virtually useless
I have tried everything to find a way to purchase a cloud storage subscription through the app bc there is no way offered in a browser. Developer has no website and no customer service. Completely glitched so you cannot access video playback no matter what you do. Only good for live view, which is useless to my security needs. Returning camera for refund.
Help
I’m having problems. I don’t know how but I can get it to connect to the stupid thing and on top of it $20 a month. That’s how much I pay for all my ring cameras. I wanna know if all the other ones that I ordered will all go under one account or is that gonna charge me more individually?
Careful
Careful with this app they’re really sneaky even if you have a subscription the subscription gets kicked off and they make you purchase again and then when you do you’ll get charged twice
Expensive for what it is.
$20 a month plus the need to get apple storage for the videos is more expensive than other solutions
Using the app
The fact I gotta pay outta pocket to use the app is totally insane. I wouldn’t care if there was ads when there’s other cameras available to do the same without them but at least let users be able to use the thing
Limited options
This camera app gets 2 stars because of the very limited ways to customize your cameras. For instance, there’s no way to set the length that it records after discovering movement or a person in the viewing area. The camera I got from Temu for it does not follow the person when it discovers them. Nor is it clear enough to read a license plate 25 feet away and there’s no zoom. There is not a way to set the sensitivity on picking up a human so I’m averaging about 130-150 ten second recordings a day. Meaning that if the wind blows a piece of grass it records a 10 second video. The best thing about this app is that the intercom is very clear on both sides.
Sentiment summary
80%
Positive (4-5★)
5%
Neutral (3★)
16%
Negative (1-2★)