Review Insights · App Store
GEICO Mobile - Car Insurance
GEICO · 4,719,578 ratings · ★ 4.8
4.8
★★★★★
4,719,578 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"insurance"
14 negative reviews mention this · 27% of all complaints
★★★★★ "Aggressive increases?. Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company at all costs." - Flt2190
2
"geico"
9 negative reviews mention this · 18% of all complaints
★★★★★ "What’s the point of auto pay if it doesn’t make the payment.. Just started with Geico for auto insurance. I immediately set up auto pay and the first payment just doesn’t work. So I had to go in manually (technically late now) and pay. Using the same card mind you. I hope this isn’t a reoccurring thin…" - BRINK2424
3
"doesn"
8 negative reviews mention this · 16% of all complaints
★★★★★ "What’s the point of auto pay if it doesn’t make the payment.. Just started with Geico for auto insurance. I immediately set up auto pay and the first payment just doesn’t work. So I had to go in manually (technically late now) and pay. Using the same card mind you. I hope this isn’t a reoccurring thin…" - BRINK2424
4
"auto"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Aggressive increases?. Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company at all costs." - Flt2190
5
"policy"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible customer service. Calls won't go through and they won't cancel my policy like I requested two months ago" - Serenesam
6
"payment"
6 negative reviews mention this · 12% of all complaints
★★★★★ "What’s the point of auto pay if it doesn’t make the payment.. Just started with Geico for auto insurance. I immediately set up auto pay and the first payment just doesn’t work. So I had to go in manually (technically late now) and pay. Using the same card mind you. I hope this isn’t a reoccurring thin…" - BRINK2424
7
"work"
6 negative reviews mention this · 12% of all complaints
★★★★★ "What’s the point of auto pay if it doesn’t make the payment.. Just started with Geico for auto insurance. I immediately set up auto pay and the first payment just doesn’t work. So I had to go in manually (technically late now) and pay. Using the same card mind you. I hope this isn’t a reoccurring thin…" - BRINK2424
8
"terrible"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible customer service. Calls won't go through and they won't cancel my policy like I requested two months ago" - Serenesam
9
"change"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Drive Program. I wish the drive program tracking was first responder friendly. My husband is a police officer and his score has taken a hit because the app is constantly tracking him. No one has the time or patience to go in and change EVERY SINGLE trip. …" - Anonnnnnnnnnnnnnmmmm
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst Insurance
In my
40 years of driving this has been the worst experience. Glad to be back with State Farm
40 years of driving this has been the worst experience. Glad to be back with State Farm
What’s the point of auto pay if it doesn’t make the payment.
Just started with Geico for auto insurance. I immediately set up auto pay and the first payment just doesn’t work. So I had to go in manually (technically late now) and pay. Using the same card mind you. I hope this isn’t a reoccurring thing.
Terrible customer service
Calls won't go through and they won't cancel my policy like I requested two months ago
No humans
Every single phone number they list doesn’t work. I called from 3 different phones and every single one was a dead line. Do NOT give your hard earned money to this place, imagine if I had gotten into an accident and couldnt reach anyone. Ridiculous.
Too expensive no loyalty to long term customers
Too expensive no loyalty to long term customers
Up and down prices
Up and down prices never just a flat rate !gotta play the wondering game and hope you made enough to pay for the month is ridiculous!
Sucks
You guys suck and overcharge it sucks we have to be forced to pay someone that rips us off
Drive Program
I wish the drive program tracking was first responder friendly. My husband is a police officer and his score has taken a hit because the app is constantly tracking him. No one has the time or patience to go in and change EVERY SINGLE trip. There should be a feature or contract or SOMETHING for first responders so their score doesn’t take a hit while literally saving lives and responding to calls while on duty. I’m now switching to a different company because my premium has almost doubled.
Was this app built by monkeys?
One of the clunkiest apps I’ve ever used. Tried 4 times to give GEICO my money for renters insurance and each time some software issue prevented me from handing over my hard earned dollars. Gave up and just went on the website.
I love always sharing my location
Never using GEICO again invasion of privacy for discount
What a joke
I don’t know how anyone stays in business with these busted apps and the errors and missing pages and lost connections and long load times and confusing flows.
It’s called UX Design. Look into it.
It’s called UX Design. Look into it.
Mala
Es malísima siempre que me llaman aunque no conteste la llamada la app marca como que la conteste asumo que es solo porque entró la llamada, además bajando al estacionamiento de mi trabajo es en forma de caracol y en bajada así que tengo que bajar lento y con freno e ir frenado poco y siempre me marca que estoy frenando bruscamente y no es así porque voy lento un fracaso total porque no importa lo que haga esta app siempre me marca mal esas dos cosas. Es frustrante.
Nope
No
Lost my quote
I spent a half hour filling out information for a Homeowners Insurance quote and could not retrieve it days later
Great app appreciate
Great app
Changes on account
Cant change user id’s
Me
Cost way way too much
Doesn’t work
It wouldn’t let me log in with credentials I just set up, had to change twice. It won’t load auto fill for changing my credit card. This is so out of date, it’s shocking.
No need for that update
Adding a bunch of added information to figure out doesn’t work for me. I may have to switch companies.
Terrible
Google took my car down the wrong road. Ruined my car. GEICO app denied claim. Said it was my fault. New insurer or a court case incoming
Due dates
It says I’m at risk of getting canceled, yet my bill is due on the first.
Bring back humans
Geico is horrible now. I used to call and deal with a human being and now I have this terrible app. You can’t call anyone, the app is horrible and I really want to change insurance companies asap. I’ve been a customer for 10+ years and the last five have been a terrible experience. BRING BACK
HUMAN BEING NOBODY WANTS THIS AI JUNK
HUMAN BEING NOBODY WANTS THIS AI JUNK
Due dates
It says I’m at risk of getting canceled, yet my bill is due on the first.
Bring back humans
Geico is horrible now. I used to call and deal with a human being and now I have this terrible app. You can’t call anyone, the app is horrible and I really want to change insurance companies asap. I’ve been a customer for 10+ years and the last five have been a terrible experience. BRING BACK
HUMAN BEING NOBODY WANTS THIS AI JUNK
HUMAN BEING NOBODY WANTS THIS AI JUNK
Lousy insurance
For the whole time paying geico I don’t see the benefits of having this coverage I have cracked window and paying full coverage and yet I was told I can’t get the window fixed. I am looking for other insurance that is cheaper and more reasonable and accommodating to a car that is paid off yet no benefits no discounts but you guys are quick to cancel someone and take money it’s a rip off.
Annoying review requests
I got this app to access my insurance info and at the most annoying moments there is always a request to review the app. Really ruins the experience.
Buggy
Awful, buggy, terrible. Nearly unused. It requires multiple attempts to do literally anything in the app. My numbingly repetitious.
App is clunky and frustrating
Almost everything about the app is unintuitive and backwards. I had to call to add a motorcycle coverage to the app. In fact, years went by with me calling Geico to add my motorcycle to the app and they were unsuccessful until I practically got the IT department boss on the phone. It’s a joke. That’s just the tip of the iceberg. A group of lizards are probably working in India for fruit flies to engineer the app.
APP/billing
It gives no info on how to pay your bill on the app. The billing app did and said nothing just billing. Not even under help did it give steps on how to pay your bill under the billing selection.
Abysmal
Can’t login with my birthdate/policy # saved password don’t work either. Read fine print you be amazed at the verbiage that increases your rates.
Please fix
The 2FA nonsense is absurd, and makes logging in unnecessarily difficult. Please have an option to turn this off. I do not need 2FA to view my policy in an insurance app.
Weird billing dates and high insurance
Insurance way too high
Upset
My insurance has gone up so
Much I can’t hardly afford it. I’m looking into other options but if there is was to reduce my insurance please let me know
Much I can’t hardly afford it. I’m looking into other options but if there is was to reduce my insurance please let me know
policy is ridiculous
I can’t stand this company.
Multiple days until payment due
Tell me why if my payment is due July 4 and today is June 24 am I getting notices of cancellation when I was never late for any payment ever? You all are doing the most in all the wrong ways!
Clunky
Your website is very clunky. My auto pay stopped working because a card expired. Your system wouldn’t allow me to update the card information with a new expiration date and then said continue to reject the card. I tried over and over again no success. When I call you on the phone a lot of automated nonsense and sues until I hang up. Overall, not a good job.
There are other options
Y’all suck
Error
I can change nothing in my policy you show me error 🤨👎👎
Cancelación orden todos los meses
Todo los meses salvo la información de mi tarjeta para que lo puedan sacar automáticamente y todos los meses me mandan decir que si no pago me cancelan, si mi tarjeta está en el folder, porque no lo aceptan automáticamente?
Hate this app and company
This app crashes all the time it makes it incredibly difficult for you to even make a payment on your policy
Horrible Customer Service
I’ve been a Customer for years! My debit card got renewed and the system kicked me over to one payment premium, which I’ve never done. After getting the run around, I had to pay more then one payment to get back onto an auto pay plan.
No one could override the system!
Piss poor service!
No one could override the system!
Piss poor service!
Greedy leaches
I’m trying to get a simple quote and they can’t stop interrupting offering extra coverage and bundles. Immediately asked for lots of personal information and emailing/texting with extras. That is a disgrace of today’s internet commerce
The worst insurance company ever
This is the worst auto insurance company. I am actively searching for another one and I’ve gotten at least four replies. Better coverage and lower payments. This company doesn’t care about its clients.
Very Poor
Had password saved. Now that I want to login to the account it doesn’t work. Reset password option fails every combo email/dob or policy#/dob. I have the policy# right here on the bill and I know my birthday yet this poor app still can’t accomplish a simple goal. Don’t bother saying call I will once we find a competent auto insurance provider maybe one that doesn’t rely on a stupid lizard gimmick to be profitable. Good lord you actually print this in faqs
Drivers who need to be added include:
A dependent child who recently received a permit or license
A driver who recently moved into your household (even if they have other insurance)
A driver who is using your vehicle at least once a month
Unlicensed individuals of driving age that are living in your home
Depending on this person's driving history, experience, and other factors, adding a driver may impact your premium.
Drivers who need to be added include:
A dependent child who recently received a permit or license
A driver who recently moved into your household (even if they have other insurance)
A driver who is using your vehicle at least once a month
Unlicensed individuals of driving age that are living in your home
Depending on this person's driving history, experience, and other factors, adding a driver may impact your premium.
Can’t make payment
The app does not give me many options.
Terrible app
It’s too slow, it crashes and trying to make a payment is like pulling teeth.
Aggressive increases?
Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company at all costs.
Very sluggish
Took the better part of 30 seconds to open after I clicked a text link to view my new ID card. Then took several seconds more to cough up the card.
And of course it needed another update, when I didn't have Wi-Fi.
And of course it needed another update, when I didn't have Wi-Fi.
I have to pay for your mistake
Horrible resolution for customers when the billing department doesn't bill properly
Fuctionality Problem
Stop making app unable to open for updates. When I need critical information and I can't download the update, I'm screwed.
+ 1 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)