Review Insights · App Store
Genspark AI Workspace
GENSPARK INC · 3,611 ratings · ★ 4.7
4.7
★★★★★
3,611 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"credits"
10 negative reviews mention this · 48% of all complaints
★★★★★ "Usage credits. The app takes your usage credits, even though it doesn’t give you the requested output" - Jesse house
2
"doesn"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Usage credits. The app takes your usage credits, even though it doesn’t give you the requested output" - Jesse house
3
"money"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Credits. I liked the app and then when I try to add credits they show paid but disappeared and still shown deducted money from my bank. However I bought 5 packs and have not been able to use the app because it won’t show credits. Told customer servi…" - etnoodle
4
"plan"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Money grab (video generation). The app constantly generates inadequate or incorrect videos using your credits and then tries to charge you to get extra credits or upgrade to an annual plan." - GoodieMob23
5
"month"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Failing to work. When you run out of credits and spend hundreds on an annual subscription but they force you to buy more credits every month anyway because the credits still cap monthly. App is useless after a small amount of work" - ABC 123kayak kingsman
6
"customer"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Credits. I liked the app and then when I try to add credits they show paid but disappeared and still shown deducted money from my bank. However I bought 5 packs and have not been able to use the app because it won’t show credits. Told customer servi…" - etnoodle
7
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Credits. I liked the app and then when I try to add credits they show paid but disappeared and still shown deducted money from my bank. However I bought 5 packs and have not been able to use the app because it won’t show credits. Told customer servi…" - etnoodle
8
"customer service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Credits. I liked the app and then when I try to add credits they show paid but disappeared and still shown deducted money from my bank. However I bought 5 packs and have not been able to use the app because it won’t show credits. Told customer servi…" - etnoodle
9
"genspark"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not worth it. After paying $140 Genspark gave me one day to use it and send my credit was done that’s robbery" - vy325
10
"credit"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Usage credits. The app takes your usage credits, even though it doesn’t give you the requested output" - Jesse house
11
"keeps"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Login loop. Trying to login. Caught in a loop that keeps bringing me back to login screen." - Ghost of Rick James
12
"generation"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Money grab (video generation). The app constantly generates inadequate or incorrect videos using your credits and then tries to charge you to get extra credits or upgrade to an annual plan." - GoodieMob23
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Usage credits
The app takes your usage credits, even though it doesn’t give you the requested output
Credits
I liked the app and then when I try to add credits they show paid but disappeared and still shown deducted money from my bank. However I bought 5 packs and have not been able to use the app because it won’t show credits. Told customer service but nothing
Says it works on my device
Says it works on my device but seemingly does not. Won’t open whatsoever, deleted & downloaded again but same issue
Not worth it
After paying $140 Genspark gave me one day to use it and send my credit was done that’s robbery
UNHAPPY
TOOK MY $$ AND DELIVERED Z E R O (0) CREDITS. No customer service at bay… FRUSTRATING
Login loop
Trying to login. Caught in a loop that keeps bringing me back to login screen.
Money grab (video generation)
The app constantly generates inadequate or incorrect videos using your credits and then tries to charge you to get extra credits or upgrade to an annual plan.
Money Pit
There’s no metric or meter to show you how many credits something is going to cost. You could do the same test over and over and the number of credits that it’ll use will be different. System is just designed to use up all of your credits as quickly as possible so that you have to buy more. You will always run out of credits right before completion of a project for you to buy. More.
Once you buy more credits, the system will make small mistakes just so that you have to go back and regenerate the project over again using more credits
Once you buy more credits, the system will make small mistakes just so that you have to go back and regenerate the project over again using more credits
Failing to work
When you run out of credits and spend hundreds on an annual subscription but they force you to buy more credits every month anyway because the credits still cap monthly. App is useless after a small amount of work
Doesn’t provide correct info
Useless and waste of time
Excessive Usage Charges and Point Deduction Inconsistency
I am writing to formally lodge a complaint regarding a recent, highly unreasonable deduction of 10,000 points from my account for a single 48-slide project.
Frankly, a 10,000-point hit for this scope of work is exorbitant and completely out of step with any reasonable value proposition. This is particularly egregious considering that I provided the baseline materials myself. The platform’s role was to process existing data, not generate a 48-slide deck from scratch-yet the "usage fee" suggests otherwise.
Furthermore, I am extremely disappointed with your policy regarding error corrections. I noticed that even when the platform makes a mistake or fails to follow instructions, any request for a change or fix results in further point deductions.
I have two specific questions that require immediate clarification:
• Valuation Logic: How is a 10,000-point deduction for 48 slides-based on provided materials-justified? At this burn rate, the platform becomes functionally unusable for professional, high-volume projects.
• Correction Penalties: Why is the user being penalized for "changes" that are actually corrections of the AI's own technical oversights? Charging points to fix your system's errors is a fundamentally flawed business practice.
I have been evaluating Genspark as a viable tool for my workflow, but the current lack of transparency and the aggressive "point-bleeding" for minor adjustments makes it impossible to justify continued use.
I expect a thorough review of this specific instance, a credit of the points deducted for error corrections, and a clear explanation of how you intend to make your pricing more equitable moving forward.
I look forward to your prompt response.
Frankly, a 10,000-point hit for this scope of work is exorbitant and completely out of step with any reasonable value proposition. This is particularly egregious considering that I provided the baseline materials myself. The platform’s role was to process existing data, not generate a 48-slide deck from scratch-yet the "usage fee" suggests otherwise.
Furthermore, I am extremely disappointed with your policy regarding error corrections. I noticed that even when the platform makes a mistake or fails to follow instructions, any request for a change or fix results in further point deductions.
I have two specific questions that require immediate clarification:
• Valuation Logic: How is a 10,000-point deduction for 48 slides-based on provided materials-justified? At this burn rate, the platform becomes functionally unusable for professional, high-volume projects.
• Correction Penalties: Why is the user being penalized for "changes" that are actually corrections of the AI's own technical oversights? Charging points to fix your system's errors is a fundamentally flawed business practice.
I have been evaluating Genspark as a viable tool for my workflow, but the current lack of transparency and the aggressive "point-bleeding" for minor adjustments makes it impossible to justify continued use.
I expect a thorough review of this specific instance, a credit of the points deducted for error corrections, and a clear explanation of how you intend to make your pricing more equitable moving forward.
I look forward to your prompt response.
Scammy
Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my credits last month and didn’t have credits for a month. Customer service doesn’t exist. This is the same story. Just check reddit. If it keeps happening I will file a chargeback with Amex.
False Advertising
I have a plus plan just used the chat and it sucked up all of my credits (20k). I’ve reached to support and am still waiting for an explanation.
Not recording meeting
I paid for an upgrade and still not analyzing my meeting. Uggh over it.
Sucks
Watch the charges, Genspark is pretty lame, it’s restricted from doing anything, waste of time, I’d rather spend time with family over having to deal with janspark
Waste of money
Claude does a much better job . Complete waste of time and money
No good!
Horrible steals all your credits doesn’t generate anything I ask just keeps say no generation yet taking all my credits it’s ridiculous and no way to get in contact with support they make it really difficult and told me they won’t take credits if generations are not made yet it did over and over and over till it took all my credits no one ever got back to me literally a fraud app!
Scamming
Bro i literally subscribed over $150 in just one month and they placed point system which is basically a rip of system and the so called subscriptions doesn’t even last a week. Especially for someone like me that use it for other things. Like how is that okay ??? Never ever use this money grabbing app
Don’t Commit to Yearly
I committed to yearly price plan price plan to save a few bucks. After only 7 days I found myself out of credits and had to wait till following month to use again. Their “unlimited credits” is not the case. Read the small print. You only have 72 hours to cancel for a full refund. Tip: Pay monthly and ensure you like tit before committing to a year. In my opinion there are better products out there than this.
功能
刚说了2句话就积分不够，无法了解你的功能，不能只想着收费，体验好了才有人出价。
Frustrating
The credit drain rate with little to no transparency or insight into what uses what continues to be a problem. The app and user interface have weird aspects that make me think they could benefit from having more non-tech industry users in their beta group to improve experience.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)