Review Insights · App Store
Genspark AI Workspace
GENSPARK INC · 3,035 ratings · ★ 4.7
4.7
★★★★★
3,035 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"credits"
20 negative reviews mention this · 50% of all complaints
★★★★★ "Scammy. Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my cre…" - jess991.2hellyea
2
"money"
11 negative reviews mention this · 28% of all complaints
★★★★★ "Waste of money. Claude does a much better job . Complete waste of time and money" - Robbiethelovemiser
3
"month"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Scammy. Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my cre…" - jess991.2hellyea
4
"genspark"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Sucks. Watch the charges, Genspark is pretty lame, it’s restricted from doing anything, waste of time, I’d rather spend time with family over having to deal with janspark" - hawaii-5.0
5
"credit"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Scammy. Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my cre…" - jess991.2hellyea
6
"plan"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Scammy. Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my cre…" - jess991.2hellyea
7
"spend"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Sucks. Watch the charges, Genspark is pretty lame, it’s restricted from doing anything, waste of time, I’d rather spend time with family over having to deal with janspark" - hawaii-5.0
8
"video"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Money grab (video generation). The app constantly generates inadequate or incorrect videos using your credits and then tries to charge you to get extra credits or upgrade to an annual plan." - GoodieMob23
9
"generation"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Scammy. Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my cre…" - jess991.2hellyea
10
"support"
5 negative reviews mention this · 13% of all complaints
★★★★★ "False Advertising. I have a plus plan just used the chat and it sucked up all of my credits (20k). I’ve reached to support and am still waiting for an explanation." - Nivek G
11
"upgrade"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Not recording meeting. I paid for an upgrade and still not analyzing my meeting. Uggh over it." - Fashionglamlife
12
"monthly"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Don’t Commit to Yearly. I committed to yearly price plan price plan to save a few bucks. After only 7 days I found myself out of credits and had to wait till following month to use again. Their “unlimited credits” is not the case. Read the small print. You only ha…" - Mpression
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scammy
Bought the pro plan that was advertised as having free ai chat and photo generation (I know the the diff between these options and the other options that use credits like a prompt from the workspace) and unfortunately both ate up all my credits last month and didn’t have credits for a month. Customer service doesn’t exist. This is the same story. Just check reddit. If it keeps happening I will file a chargeback with Amex.
False Advertising
I have a plus plan just used the chat and it sucked up all of my credits (20k). I’ve reached to support and am still waiting for an explanation.
Not recording meeting
I paid for an upgrade and still not analyzing my meeting. Uggh over it.
Sucks
Watch the charges, Genspark is pretty lame, it’s restricted from doing anything, waste of time, I’d rather spend time with family over having to deal with janspark
Waste of money
Claude does a much better job . Complete waste of time and money
No good!
Horrible steals all your credits doesn’t generate anything I ask just keeps say no generation yet taking all my credits it’s ridiculous and no way to get in contact with support they make it really difficult and told me they won’t take credits if generations are not made yet it did over and over and over till it took all my credits no one ever got back to me literally a fraud app!
Scamming
Bro i literally subscribed over $150 in just one month and they placed point system which is basically a rip of system and the so called subscriptions doesn’t even last a week. Especially for someone like me that use it for other things. Like how is that okay ??? Never ever use this money grabbing app
Terrible
Waste of money doesn’t work
Forced $149 Upgrade or Nothing Loyal Users Abandoned
I’ve spent $300+/month on credits since launch and promoted GenSpark in my communities. Now they removed credit purchases and force you into higher purchases $149/mo Pro just to keep working. I’m locked out of client projects unless I 4x my subscription cost. Support ignores emails. This isn’t "upgrading" and even though I absolutely love Genspark. I canceled subscriptions that I had no problem with for years. I think they should focus on their customer service and not so much growth. Literally I’m watching my credits just get taken away and the projects aren’t even working anymore. It’s really really sad.
Money grab (video generation)
The app constantly generates inadequate or incorrect videos using your credits and then tries to charge you to get extra credits or upgrade to an annual plan.
Crazy credit usage
I subscribe to the 10k credit plan, it used up all the credit in an hour
Misleading Offer
Upon creating an account-you are prompted you have free initial usage of Genspark. However, upon my FIRST use of creating a powerpoint deck, I couldn’t even get to the final presentation because the clarifying questions use up all the “free credits”. It’s one of those “read the fine print” moments, nonetheless, you shouldn’t offer a “free experience” only to get hit with a paywall upon first usage.
Trash
Paid $25USD for a month and used up all my credits and never had a tally of credits used in a week of using the app casually.
Not enough bag for your buck in this world of AI app.
Genspark is a good app, but not worth the subscription.
Not enough bag for your buck in this world of AI app.
Genspark is a good app, but not worth the subscription.
Burns credits like Wild fire
As of 3/10/26 Genspark is broken. Burns through credits-$30/month, 3 AI agent sessions in 1 week, 0 credits remaining, zero ability to audit how many were used, how, why etc
Promising Platform Let Down by Support and App Quality
I wanted to like this platform, but the overall experience has been disappointing.I’ve been stuck for days on a basic but critical issue, connecting a custom domain with extremely slow and inconsistent support responses. For a paid or production‑ready platform, waiting days with no clear instructions is simply not acceptable, especially when teams are trying to move fast.On top of that, the mobile app feels unfinished. Basic actions like copy‑paste don’t work correctly, which is surprising in 2026 and makes even simple tasks frustrating.The core idea is good, but execution and support need major improvement before this can be relied on for real‑world use.
Don’t buy
This app will fail to generate videos and reduce your yearly credit spend to zero. I spent $289 for basically nothing
NAO TEM WHITE LABEL
PESSIMO ISSO,
Complete garbage it’s a money suck
💰💰 literally all about money not helpful at all don’t fall for the BS
RIP off
The app does very little in terms of generating content or formatting. Difficult to use. And they make cancellations a nightmare. Worst app ever. More reviews coming.
awful totally scam
trash app dont loose you money in it
YIKES! Crashed my iPhone
I was excited to start using this new tool. But as soon as I opened it, and when the app asked if it could send me push notifications or not, and I politely declined, it completely froze me out of my entire phone. I wasn’t able to even do a hard reset. I just had to wait all day for my phone to die. Fun times! Thanks for the unplugged day Genspark!
Issues!
Downloaded and wanted to pay for the app monthly, I did a quick sample/tryout and it get failing to do a simple request. Went back and forth for 10 mins then it said I was out of credits. 👎🏻
FALSE ADVERTISING! Buyer beware.
I downloaded this app 3 days ago and opted for the $25/mo “unlimited chat and image” plan to try it out. Around 72 hours in I got completely cut off mid chat and prompted to upgrade to the $200/mo+ plan and told I was out of my monthly usage. No warning, just cut off mid chat in the middle of a work project.
I specifically avoided all things that weren’t “included with unlimited”. I used the chat and image generation tools only. No video, no add on features…strictly chat and image as described as unlimited when I signed up.
The AI would take it upon itself to create an “AI agent” mid chat unprompted. I would ask it specifically “that’s great but is that burning up my tokens?” It reassured me it was included with the unlimited part of my plan. Within 48 hours of signing up I got a notification that I had used 70% of my monthly tokens already. So I made extra sure not to generate any more images and remain in chat mode only. Day 3 locked out and asked for more money.
Unfortunately I really loved the intuitiveness of it, but considering it’s being advertised and an “all in one workspace” unless you plan in budgeting hundreds of dollars a month it’s basically useless for a heavy user that wants to use it for that purpose.
I specifically avoided all things that weren’t “included with unlimited”. I used the chat and image generation tools only. No video, no add on features…strictly chat and image as described as unlimited when I signed up.
The AI would take it upon itself to create an “AI agent” mid chat unprompted. I would ask it specifically “that’s great but is that burning up my tokens?” It reassured me it was included with the unlimited part of my plan. Within 48 hours of signing up I got a notification that I had used 70% of my monthly tokens already. So I made extra sure not to generate any more images and remain in chat mode only. Day 3 locked out and asked for more money.
Unfortunately I really loved the intuitiveness of it, but considering it’s being advertised and an “all in one workspace” unless you plan in budgeting hundreds of dollars a month it’s basically useless for a heavy user that wants to use it for that purpose.
Don’t pay!
He charged me 20, then 24, and in less than 20days I've done nothing but a slide presentation, and he keeps asking for more money. They are thieves.
How To Spend Credits To Spend More
I keep asking questions in my hubs and spending a lot of credits without getting answers beyond errors or nothing at all; and now for the second time in three days all of my credits are expended. This is unfair.
Disappointed
I tried a video generation and results were unusable. Speech and captions were nonsensical even when I placed captions in quotes and instructed to use them as-is. Terrible execution. Super slow turning a simple 10-15 sec videos which I could have done manually much faster.
All the stumbles caused me to spend $20 more credits and they are almost gone on day 2 without any results to show for them.
Very bummed out as I was hoping it was good.
All the stumbles caused me to spend $20 more credits and they are almost gone on day 2 without any results to show for them.
Very bummed out as I was hoping it was good.
Did not work
I tried creating a video to test it out to see if I like it and how it works. None of the video’s were generating and was just a black screen. I was telling the AI none of this was working and it ran me out of credits to try and fix the problem. Would not recommend this app.
Don’t waste your money
I tried it and tested through multiple tasks, code was absolutely trash nothing worked.. tried editing video “clipping” spending time putting a serious prompt this it to just add cc - absolute joke!
Tried video generating (after 24hr having the subscription app and test it) and ran out of credits.
I couldn’t get a single performing task, compared the results to Gemini for example and it did nothing but fail me, I gave it a real chance I really wanted it to work but bottom line is it’s not worth the subscription …
Tried video generating (after 24hr having the subscription app and test it) and ran out of credits.
I couldn’t get a single performing task, compared the results to Gemini for example and it did nothing but fail me, I gave it a real chance I really wanted it to work but bottom line is it’s not worth the subscription …
The credit system is ridiculous and unclear
10,000 credits to generate awful animated videos. Maybe 6 videos that weren’t at all what I asked for and 15 images that only took 15 images because the prompts I was using weren’t getting through to it. If you pay monthly memberships there should be no credits… it’s insane how much this would cost to do anything animated or art wise.
Way off
I tried to get this to create an image and do a lip sync like the add says and it was brutal. It generated something completely different than I wanted and charged me 2,200 credits - the add is very deceiving. I’ve canceled and requested a refund
Don’t Commit to Yearly
I committed to yearly price plan price plan to save a few bucks. After only 7 days I found myself out of credits and had to wait till following month to use again. Their “unlimited credits” is not the case. Read the small print. You only have 72 hours to cancel for a full refund. Tip: Pay monthly and ensure you like tit before committing to a year. In my opinion there are better products out there than this.
功能
刚说了2句话就积分不够，无法了解你的功能，不能只想着收费，体验好了才有人出价。
Frustrating
The credit drain rate with little to no transparency or insight into what uses what continues to be a problem. The app and user interface have weird aspects that make me think they could benefit from having more non-tech industry users in their beta group to improve experience.
So expensive
Expensive, the use credit very quick to push you to buy again , can’t any service without credit.
Not ready for prime time
I am a paid Genspark user. Genspark has some impressive capabilities and a lot of potential, but the tool is not ready to compete with other, more robust platforms. It makes too many errors and you consume your monthly credits FAST. For example, you can create very impressive slide decks with one prompt, but you could spend hours (it happened) to me, fixing formatting and layout errors. The research agents are also pretty bad. There is one feature I really like, which is called “Mixture of Agents”, that pulls from all models (ChatGPT, Gemini, Claude, etc.), analyzes their responses and then prepares the best answer, based on its analysis. However, this is not enough for me to stay as a costumer. I won’t be renewing my annual subscription.
Could be something good!!!
I wouldn’t mind using this app more but the credit system they have uses credits very fast. I see this as a money grab for credits or I would’ve given them five star.
Good product..TERRIBLE customer support
This product is really cool and powerful but for how much it cost there should be at least a customer support. I have emailed them 6 times…wouldve called but they dont have a phone number to call. In those 6 emails I have gotten zero responses. Im using this for business as well so its very upsetting and we will be searching for new products thats are similar.
Not even 2 prompts a day for $24/month plane
Just as the title states. My credits ran out with 2 weeks left in my billing cycle, which leaves me with a subscription that I’d useless unless I want to upgrade to a MUCH more expensive level of use. No. Nope. And never. Why should I be paying them to train their LLM, anyway? Do it yourself, Genspark.
Reels
I prompted the reel to remain English and it goes to another language. This is not fair.
😑
Gave it a prompt but it intentionally didn’t create the video just so would have to sign up. Said I ran out of credits. If I’m going to spend $300 a year, I would like a sample of what I’m spending my money on.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)