Review Insights · App Store
Glam AI: Video & Photo Editor
Glam Labs, Inc. · 29,944 ratings · ★ 4.5
4.5
★★★★★
29,944 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
2
"subscription"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
3
"pics"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
4
"quality"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
5
"messed"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
6
"pictures"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
7
"extremely"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
8
"different"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
9
"cancel subscription"
3 negative reviews mention this · 23% of all complaints
10
"every"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Disapointed. I don’t know what’s going on with this app, but every time I try to create a picture of myself using the photo editor or AI, it makes me look like a man instead of a woman, or it makes me look robotic." - Danielle Merrick
11
"picture"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Messed up now. Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from l…" - Bible Houston
12
"horrible"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Don’t waste your time. The app was amazing at few months ago but since the updates it is HORRIBLE! Pics don’t look like you, you’ll have fingers/toes missing, extra arms/hands. Idk what they did but they need to return it back to how it was. You will waste your m…" - DaTruthFulOne1
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Disapointed
I don’t know what’s going on with this app, but every time I try to create a picture of myself using the photo editor or AI, it makes me look like a man instead of a woman, or it makes me look robotic.
Unethical scam
I purchased this app and used it. When I tried to go back and download some of the old photos I created a month later I needed to purchase a new sub subscription. I’m confused if I paid for it, it was created. I should not have to have a watermark on it. Unless I want to create new photos.
It was amazing
It was amazing - then they updated it - completely useless and hard to use now - and I pay - nope this will be cancelled
Don’t waste your time
The app was amazing at few months ago but since the updates it is HORRIBLE! Pics don’t look like you, you’ll have fingers/toes missing, extra arms/hands. Idk what they did but they need to return it back to how it was. You will waste your money paying for it but each picture will be messed up. So frustrating 😡
Scam
The app is horrible false advertising they advertise a refund for non satisfactory if it’s within 14 days it didn’t even take me 48 hours to realize I hated it and when you try and cancel you get no response they advertise that you’re able to cancel in the app that’s false they tell you to contact app support
Crashes all the time
Every time I open the app, within 10 seconds, it crashes and closes itself. It does this every time the app is opened, not sometimes, every time.
👎🏻👎🏻
1 picture out of 100 comes out ok. Not worth the money. Pictures look odd, way off and too generic.
This app is disgusting
I strongly do not recommend this app.
I canceled my payment method and still had to spend time trying to stop recurring charges. The app provides no clear or easy way to cancel the subscription, and customer support is difficult to reach.
Being charged $7.99 every week without a straightforward cancellation process is extremely frustrating. Customers should be able to manage and cancel their subscriptions easily.
I would not use this service again and cannot recommend it to others.
I canceled my payment method and still had to spend time trying to stop recurring charges. The app provides no clear or easy way to cancel the subscription, and customer support is difficult to reach.
Being charged $7.99 every week without a straightforward cancellation process is extremely frustrating. Customers should be able to manage and cancel their subscriptions easily.
I would not use this service again and cannot recommend it to others.
Poor quality
For a paid app, it’s horrible. The image result was a woman of a different race.
Messed up now
Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from last year to this year and they are extremely different in quality (do not look like me anymore).
Poor Quality Now
Back in December, it was great and the images were realistic. Now, in April, May and June the quality of the pics have diminished significantly. I researched why and it said the updates to the new versions diminish the quality of the output overtime. Thinking of creating an entirely new account to get back to the old versions.
Messed up now
Glam AI was a dream when I first downloaded it last year and then they changed the AI code or something because my pictures look nothing like me. I am going to cancel my subscription. It’s not usable now. I have before and after pics from last year to this year and they are extremely different in quality (do not look like me anymore).
Update to developer: I have been doing so
Update to developer: I have been doing so
Watch your bank statement
I canceled my membership in Feb and deleted the app. Here it is, June, and the app charged me again. Not cool.
Giving 2 stars, because the app was decent, but charging me is scammerish
Giving 2 stars, because the app was decent, but charging me is scammerish
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)