Review Insights · App Store
Global Player Radio & Podcasts
Global Media & Entertainment Limited · 1,561 ratings · ★ 4.9
4.9
★★★★★
1,561 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"play"
5 negative reviews mention this · 23% of all complaints
★★★★★ "invalid birthdate. invalid birthdate regardless the date, please fix i want to sign up before the first of the year bc stranger things station will stop playing after:/" - Ratty Rathew Ratterson
2
"download"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Subscribe feature stopped workin. All of a sudden the feature of subscribe to auto-download favourite radio shows on Heart stopped! What’s going on? I have to close out the app, reload, scroll through and then look for the ‘catch up’ feature. rather than just going to my ‘…" - letap396
3
"listen"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Continue Listening Section Does Not Remove Finished Podcast Episodes. Love this app and the variety of music available. But it’s seriously annoying that when you finish listening to a podcast it stays in the Continue Listening section forever. This did not used to happen. Please fix this." - Sj7396437
4
"create"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t create an account. You’ve got bugs! 1. I can’t create my own password: won’t let me type or select the text box at all. It autofills only. Also the hide password button doesn’t seem to work. 2. It refuses to accept a perfectly formatted birthdate. I don’t …" - Bec1863
5
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t create an account. You’ve got bugs! 1. I can’t create my own password: won’t let me type or select the text box at all. It autofills only. Also the hide password button doesn’t seem to work. 2. It refuses to accept a perfectly formatted birthdate. I don’t …" - Bec1863
6
"create account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Unable to create account. App appears to be dead, iPhone version." - vizvozviz
7
"birthday"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Birthday. I can’t get into this app my birthday isn’t acceptable." - white lightening
8
"latest"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Rated 17+. It was a decent app but now in the latest updated it’s now 17+." - JarrotHeron
9
"shows"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Subscribe feature stopped workin. All of a sudden the feature of subscribe to auto-download favourite radio shows on Heart stopped! What’s going on? I have to close out the app, reload, scroll through and then look for the ‘catch up’ feature. rather than just going to my ‘…" - letap396
10
"iphone"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Stream Stops When Closing App. Been using this to listen to LBC, but it is extremely annoying for playback. The app pauses the stream when my phone is locked, when I exit the app to the Home Screen, and when I open the app from the Home Screen or Lock Screen. Takes a few…" - Noah Crosley
11
"downloaded"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible app for video. I downloaded this app for the exclusive We Can Be Weirdos videos but it’s near impossible to find them. They’re not listed together with the podcast episodes. There is no search function in the video section. I think recent videos haven’t e…" - ZRos3
12
"podcasts"
3 negative reviews mention this · 14% of all complaints
★★★★★ "LBC app. i prefer the interface of the LBC app. way easier to navigate - all stations are there, all podcasts. all catchup." - *twinkleytoes
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t create an account
You’ve got bugs!
1. I can’t create my own password: won’t let me type or select the text box at all. It autofills only. Also the hide password button doesn’t seem to work.
2. It refuses to accept a perfectly formatted birthdate.
I don’t know if there are more bugs after that, that’s as far as I can get.
1. I can’t create my own password: won’t let me type or select the text box at all. It autofills only. Also the hide password button doesn’t seem to work.
2. It refuses to accept a perfectly formatted birthdate.
I don’t know if there are more bugs after that, that’s as far as I can get.
Birthday
I can’t get into this app my birthday isn’t acceptable.
invalid birthdate
invalid birthdate regardless the date, please fix i want to sign up before the first of the year bc stranger things station will stop playing after:/
Can’t login
I have no idea if this good or not. I try to sign up but it won’t accept my birthday as a valid birthday? Am I too old? Haha.
Needs Dark Mode
I get blinded by the app when using it at night. It needs a dark mode.
Rated 17+
It was a decent app but now in the latest updated it’s now 17+.
Subscribe feature stopped workin
All of a sudden the feature of subscribe to auto-download favourite radio shows on Heart stopped! What’s going on? I have to close out the app, reload, scroll through and then look for the ‘catch up’ feature. rather than just going to my ‘Library’. Help please.
Not working for streaming except live…
It used be great, but the latest updates seem to have broken the streaming pause and playback. Only seems to work when listening live… Very disappointing…
Terrible app for video
I downloaded this app for the exclusive We Can Be Weirdos videos but it’s near impossible to find them. They’re not listed together with the podcast episodes. There is no search function in the video section. I think recent videos haven’t even been able to be added. Pointless app if a person can’t easily access the content they downloaded the app for. I can listen to the pod in other places.
LBC app
i prefer the interface of the LBC app. way easier to navigate - all stations are there, all podcasts. all catchup.
Bloated as Andy
This app tries to deliver everything but fails. It hardly works anymore.
CarPlay no podcasts
Please add podcasts to CarPlay. I can’t listen to all the incredible shows global has as podcasts in my CarPlay.
Unable to create account
App appears to be dead, iPhone version.
Fail
Tried to listen to three podcasts. All three failed to play and failed to download. Forget this.
Broken with recent iOS / app update
Works on my iPad but totally broken on iOS 13.latest on my iPhone X... tried he’s reboot tried reinstall of both global player and lbc app :-(
Won’t connect.
Constantly need to delete and re-download the app. Hit play and it says it can’t connect! Very frustrating.
Help
It won’t even let me create an account I get to where it ask for your birthday and it says it’s not a valid birthday so I can’t get any farther than that.
Continue Listening Section Does Not Remove Finished Podcast Episodes
Love this app and the variety of music available. But it’s seriously annoying that when you finish listening to a podcast it stays in the Continue Listening section forever. This did not used to happen. Please fix this.
Stream Stops When Closing App
Been using this to listen to LBC, but it is extremely annoying for playback. The app pauses the stream when my phone is locked, when I exit the app to the Home Screen, and when I open the app from the Home Screen or Lock Screen. Takes a few seconds to resume playing after manually clicking the play button.
iOS 17.4.1 iPhone 11
iOS 17.4.1 iPhone 11
song titles?
Song/music piece titles used to show up in Classic FM…but no longer…why?
Frustrating
Says unable to connect when I hit play, even when the shows I’ve subscribed to are showing as downloaded?? Had to go back to the Radio X app. Would be great if all the features worked properly.
A good start
-says “unable to connect” when trying to play back downloaded audio
-won’t subscribe
-turns off “download over mobile data” option without prompt
-does not always automatically download
-continuously need to subscribe and unsubscribe to get downloads to appear
-won’t subscribe
-turns off “download over mobile data” option without prompt
-does not always automatically download
-continuously need to subscribe and unsubscribe to get downloads to appear
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)