Review Insights · App Store
Gmail - Email by Google
Google · 2,404,772 ratings · ★ 4.7
4.7
★★★★★
2,404,772 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"email"
17 negative reviews mention this · 23% of all complaints
★★★★★ "This app is horrible. I have had the app for 7 years and have deleted it and gotten it back many years because I needed it for work. But the app would delete my emails, and gaslight me into thinking I never wrote them" - Nono yo business
2
"emails"
15 negative reviews mention this · 21% of all complaints
★★★★★ "This app is horrible. I have had the app for 7 years and have deleted it and gotten it back many years because I needed it for work. But the app would delete my emails, and gaslight me into thinking I never wrote them" - Nono yo business
3
"google"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Scammy. So you can’t turn off AI without turning off all the features gmail has been known for? What a scam. As a long time user I’m upset about Google trying to force you to be ok with AI scanning all your business. Deleting." - Massyyy
4
"gmail"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Scammy. So you can’t turn off AI without turning off all the features gmail has been known for? What a scam. As a long time user I’m upset about Google trying to force you to be ok with AI scanning all your business. Deleting." - Massyyy
5
"delete"
9 negative reviews mention this · 12% of all complaints
★★★★★ "This app is horrible. I have had the app for 7 years and have deleted it and gotten it back many years because I needed it for work. But the app would delete my emails, and gaslight me into thinking I never wrote them" - Nono yo business
6
"into"
8 negative reviews mention this · 11% of all complaints
★★★★★ "This app is horrible. I have had the app for 7 years and have deleted it and gotten it back many years because I needed it for work. But the app would delete my emails, and gaslight me into thinking I never wrote them" - Nono yo business
7
"cannot"
8 negative reviews mention this · 11% of all complaints
★★★★★ "No templates. How is it possible that you cannot add a template through the Gmail app. It only works on the PC app. I sent hundreds of emails a day that require different templates for different situations. How is it that in 2026 we can’t just simply cho…" - JonJon711
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scammy
So you can’t turn off AI without turning off all the features gmail has been known for? What a scam. As a long time user I’m upset about Google trying to force you to be ok with AI scanning all your business. Deleting.
APP SUCKS
THIS APP SUCKS GIVE ME BACK MY BOX AND MESSAGE CONTROM
IHG email crashes app
Email from hotel IHG group crashes the app immediately until i login and delete this email from the browser or ios mailing app:)
Please fix, remove , reinstall app doesn’t help
Please fix, remove , reinstall app doesn’t help
Won’t work
Can not get my email to work
Low storage
Keep asking money monthly charge because of low storage pushing to erase pictures emails you have to delete
I use this for school
My school uses this
Terrible
Absolutely bad, so many missing features, forced bad experience. Google should do better.
Login
I can’t log into any of my accounts when I have the gmail and the account because I need a “device logged in” which I don’t have around me please have another way to log in
Can't login to yahoo
If I can't have lo my mail in one app then your junk. White screen issue with yahoo login now and do to that 1 star deleted going back to iOS mail cause I need yahoo & gmail TOGETHER.
Uninstalled reinstalled 4 times.
Google opens some side web page close it forcing it to use yahoo sign in..
Like just stop changing things!
iOS mail is terrible & this is all there is for decent mail ...
Uninstalled reinstalled 4 times.
Google opens some side web page close it forcing it to use yahoo sign in..
Like just stop changing things!
iOS mail is terrible & this is all there is for decent mail ...
Bad
Not
No templates
How is it possible that you cannot add a template through the Gmail app. It only works on the PC app. I sent hundreds of emails a day that require different templates for different situations. How is it that in 2026 we can’t just simply choose a template on the app.
Trash
Trash
Dark mode
The dark mode isn’t quite right. The browser version of Gmail and the native iOS app are much better
Battery drainage
Battery drainage
Annoying
How in the hll in 2026 you don’t have “paste as plain text” as option? You have the worst limited options when you need to copy and paste something. It’s so annoying.
BLOATTTTTTTWARE
Love the app (except copy/pasting which acts stoopid), but STILL hate app footprint.
Currently using 575 MB, and latest update is 780+ MB with bloated AI per recent comments? NOPE.
This isn’t Minecraft. It’s flipping EMAIL.
Currently using 575 MB, and latest update is 780+ MB with bloated AI per recent comments? NOPE.
This isn’t Minecraft. It’s flipping EMAIL.
Management
This was a bad experience. The service was bad. I don’t blame the server as much as the management and the process.
I haven’t eaten at this restaurant in a long time and I never will again. The payment process sucks. The culture at this particular restaurant sucks. And the staff is not engaged. This is flat out management.
I haven’t eaten at this restaurant in a long time and I never will again. The payment process sucks. The culture at this particular restaurant sucks. And the staff is not engaged. This is flat out management.
Maltrato y discriminación al trabajador ,en SCIS security tampa Aeropuerto LSG
Mi experiencia en esta empresa fue muy negativa debido al trato discriminatorio hacia algunos empleados. Observé favoritismo, comentarios inapropiados y una clara falta de respeto hacia personas de diferentes orígenes. Lo más preocupante fue que, cuando se reportaron estas situaciones, la gerencia no tomó medidas adecuadas.
El ambiente laboral terminó siendo tóxico y poco profesional. Una empresa debería garantizar igualdad y respeto para todos sus trabajadores, y en este caso eso no ocurrió.
No recomendaría trabajar aquí hasta que la compañía tome en serio los problemas de discriminación y mejore su cultura laboral. Todo es ocurrido es responsabilidad de el jefe actual José Rodríguez ,el quiere que sus trabajadores hagan horas de overtime obligatorias cosa que es ilegal porque quiere 12 horas obligatorias de trabajo sin a ver cumplido las 40 horas de trabajo.
Nunca se ha pedido que el hablar inglés sea requisito para el trabajo de la empresa y el chasquea los dedos para llamar la atención de los trabajadores,además de obligar a hablar inglés como único idioma,las cartas de quejas el no deja que lleguen a instancias mayores.No los recomiendo!
El ambiente laboral terminó siendo tóxico y poco profesional. Una empresa debería garantizar igualdad y respeto para todos sus trabajadores, y en este caso eso no ocurrió.
No recomendaría trabajar aquí hasta que la compañía tome en serio los problemas de discriminación y mejore su cultura laboral. Todo es ocurrido es responsabilidad de el jefe actual José Rodríguez ,el quiere que sus trabajadores hagan horas de overtime obligatorias cosa que es ilegal porque quiere 12 horas obligatorias de trabajo sin a ver cumplido las 40 horas de trabajo.
Nunca se ha pedido que el hablar inglés sea requisito para el trabajo de la empresa y el chasquea los dedos para llamar la atención de los trabajadores,además de obligar a hablar inglés como único idioma,las cartas de quejas el no deja que lleguen a instancias mayores.No los recomiendo!
Очень плохо работает через ВПН
Приходится вручную обновлять, чтобы получить сообщения. К сожалению пришлось удалить.
And didn’t work so I’m writing this one start
I tried to log into my iCloud account and it didn’t work
Stop shoving garbage ai in everything
Stop shoving garbage ai in everything
Spyware
1 star because they are tracking user activity across devices without consent and sharing data with third parties. Only google owned service I truly can't give up is Youtube but they didn't have any part in the creation just the downfall.
Gmail sign in issue
Cannot get back on Gmail. Will not allow change of password.
Sending code to wrong phone number.
Sending code to wrong phone number.
notification
badges shows when no new messages or when select as read from banners
Misleading
Shows notification that I have messages. No unread messages in the app. I’ve done everything except factory reset my phone, error persists.
ruined it :/
threatening to delete my emails unless i pay for your storage as if i haven’t been using the same gmail for over 10 years with no issue is one thing, but forcing ai on to me is insane!!! i don’t want ai tracking my emails !!! and not having an option to disable it bc you hate humans so much that PAYING THEM TO DO THEIR JOB IS TOO MUCH. now i’m stuck with a dumb robot that’s likely skimming my information and send it god knows where. f Ai!!! ITS LITERALLY KILLING OUR PLANET.
“Unread” inbox doesn’t work
I’ve had this app for years with no real complaints. For the last several months, the “Unread” inbox doesn’t work. If I get a new email, open it, then delete it, it still shows up in my “Unread” inbox until I force quit the app and relaunch.
Severe bug
When reading an email, something triggers a touch somehwere on the screen and cause the app to switch to another email.
Difficile de trouver le bouton de déconnexion sur l’app
J’ai 3 comptes sur l’app j’aimerais laisser un seul et me déconnecter des autres. Impossible de trouver le bouton de déconnexion depuis les dernières mises à jour.
Use less battery consumption
Please make fast and battery life friendly
WTF HAPPENED?
So, for some time now, I'm getting all my promotions, social BS and updates direct to my primary inbox? I've followed ALL procedures on how to remove them only for them to not be removed.
FIX. THIS.
FIX. THIS.
Accounts Constantly Disappear
04/29/ 2026 Still Happening. I am so tired of my Outlook accounts constantly disappearing after app updates. Happens on my wife’s phone also. Reported multiple times and Google never fixes or addresses it.
Unable to sign in
Because I choose not to have a cell phone, I could not complete my order.
Prompt to add photo’s
If you receive a promotion from Gmail to backup photos/ videos from your phone DO NOT DO IT! It’s a ploy to get you to pay for storage. Google then makes it a slow and tedious process to remove the photos, despite it only taking seconds to add them.
Hate the new track and extra emails!
Better before.
Gemini
Google has completely ruined all of their apps with useless A.I integration that nobody asked for and now you always get Gemini auto suggested replies on this app.
DELETES YOUR EMAILS
i have google storage and despite so two of my important emails were deleted when i tried to move them to a lable. i cannot locate them stall
Over HALF a GIGABYTE of BLOAT (776.6… 781.9…MBs now) and NEGLIGENTLY GROWING to a FULL GIGABYTE
Absolutely negligent to let Google’s Gmail app for iOS balloon to over half a gigabyte in size, then to let it get closer to a full gigabyte…
Google should pay for our bandwidth overages.
Shame on the folks that let this happen. Apple should kick this Gmail app from the App Store until it’s properly rebuilt in mostly Swift.
UX > DX. Stop the stupidity and rebuild this monstrous app, you ignorant, wasteful fools.
Google should pay for our bandwidth overages.
Shame on the folks that let this happen. Apple should kick this Gmail app from the App Store until it’s properly rebuilt in mostly Swift.
UX > DX. Stop the stupidity and rebuild this monstrous app, you ignorant, wasteful fools.
Know my password - Google won’t sign me in!
I was signed out of gmail in my browser automatically and it won’t let me sign into any app, DESPITE having the correct password!
It says it cannot “verify it’s me”…???
It says it cannot “verify it’s me”…???
Terrible Search
For being the king of search online, the search feature in the Gmail app is just absolutely terrible.
After sending an email yesterday to a person, I search their name, and the conversation is not returned. Search their email address? Still no result. This has been my experience for years with this terrible app. Have to go find the email manually in Sent, in Trash, in a Label / Folder. Guys, fix your damn search feature.
After sending an email yesterday to a person, I search their name, and the conversation is not returned. Search their email address? Still no result. This has been my experience for years with this terrible app. Have to go find the email manually in Sent, in Trash, in a Label / Folder. Guys, fix your damn search feature.
Feliz
Vilmi
🤮
Google is terrible. They’re constantly changing their format and it’s never use her friend friendly.
not working
please get rid of the stupid suggested contacts when trying to compose an email...
hiding them doesn't work!
hiding them doesn't work!
Paralyzing and unacceptable options for data and holding data hostage
I’ve learned over the years that Google is a huge proponent and a great resource for storing your documents. Your photos utilizing their email and services, but will add an unreasonable point hold all of that hostage and force you to purchase more from them in such time you cannot store or receive new emails there’s nothing you can do. You’re basically powerless and the options they provided to avoid their horrible dress to push you into making more purchases. Because so many of us used Google as our primary lives and everything we do to do business and personal matters.
Every Update messes something up
Ever since the latest update you can’t delete your spam folder or your trash folder.
STOP MESSING UP WITH SOMETHING THAT ALREADY WORKS!
STOP MESSING UP WITH SOMETHING THAT ALREADY WORKS!
Trash
Laggy app and deletes what you wrote
Promotion Folder IS GONE
Give it Back Now MESSED UP MY ENTIRE EMAIL
Email client does not let users write to body
Client does not work, cannot insert data into body of email. I’m a machine not a human. I’m a machine not a human. I’m a machine not a human. I’m a human, not a machine
Relevant review
Defaults to most relevant not most recent.
New update keeps crashing
Ever since update 3 days ago, cannot open app. Continues to crash. Deleted and redownloaded. Restarted phone. Problem persists.
+ 23 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)