Review Insights · App Store
GO / Taxi app for Japan
GO Inc. · 12,244 ratings · ★ 4.9
4.9
★★★★★
12,244 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"didn"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Fare to Yokohama $ ?. When booking you get an estimated taxi fair, I didn’t realize that was the fair regardless of what the meter was because I believe the meter was less than what I was charged. That’s not cool pay more using the app than just waving down a ca…" - iriepotluck
2
"charged"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Fare to Yokohama $ ?. When booking you get an estimated taxi fair, I didn’t realize that was the fair regardless of what the meter was because I believe the meter was less than what I was charged. That’s not cool pay more using the app than just waving down a ca…" - iriepotluck
3
"driver"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Not easy to chat with driver. Unable to type you all chat to drivers. Only pre type conversation" - Italy 3 customer
4
"drivers"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Not easy to chat with driver. Unable to type you all chat to drivers. Only pre type conversation" - Italy 3 customer
5
"uber"
3 negative reviews mention this · 23% of all complaints
★★★★★ "BEWARE - if you’re overcharged GO Will do nothing. If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination. I’ve been trying to get GO to refund me this difference via …" - mishamingo
6
"work"
3 negative reviews mention this · 23% of all complaints
★★★★★ "BEWARE - if you’re overcharged GO Will do nothing. If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination. I’ve been trying to get GO to refund me this difference via …" - mishamingo
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Charter price
I wish the app had clearly warned or shown the estimated final price before booking. This pricing system is very confusing for first-time users.
配車時間が詐欺レベルに違う
1-4分でタクシーを配車できると表示されているにも関わらず、実際リクエストすると11分を超えてもなお配車されない。時間にタイトな時にタクシーを利用するもとでこのように詐欺レベルの配車時間の違いは論外。
Fare to Yokohama $ ?
When booking you get an estimated taxi fair, I didn’t realize that was the fair regardless of what the meter was because I believe the meter was less than what I was charged.
That’s not cool pay more using the app than just waving down a car off the street you have the car it should be by the meter not more that you’ve estimated
That’s not cool pay more using the app than just waving down a car off the street you have the car it should be by the meter not more that you’ve estimated
Beware Go Taxi charges more than double in surcharges!
Wow Go Taxi has horrendous surcharges! When we flagged taxis down it was just 1000 to the station but using Go Taxi they charged us an extra extra 1200 surcharge! The meter said only 1000.
Rejects all payments
Waste of time. The app is developed for easy use but it rejected two payments. I didn’t have time to troubleshoot but I did have enough time to delete my account and use Uber instead.
Need Japanese #
Sadly, this app requires a Japanese phone number Tourists like me don’t have that. Developers - please include a signup method using apple, google & e-mail. Developers say foreign numbers work - but I tried using my US number and it did not work.
useless
several cards in apple pay. none of them work. tried adding cards directly in app. didn’t work either. useless.
DO NOT USE
The app only allows for pre-written messages to be sent to drivers, so you can’t properly communicate with them. You never know if the drivers are doing other drop offs/pick ups before you and that’s why they’re running 30+ minutes late. And when it says “Arriving soon” and the driver is clearly driving away from the pick up location, you’re left confused since that is not “arriving soon”. Canceled multiple rides as this service does not work.
Disgusting drivers who only care about money
I have been using Go in japan for over 2 weeks, and ive had over five instances where the drivers will intentionally take longer to either arrive at the destination or arrive to you for pick up just to increase the amount of money given to them for the trip. They have stolen more than 4000 yen from me by extending the drive without reason. Use uber instead!!
App crashing and overheating issue
Every time I open the app to request a ride, my phone gets super hot and starts to lag, then it would crash 90% of the time. I have to re-open the app 3-4 times to complete each ride it’s pretty bad.
Too many problems with the app.
I cannot edit the pickup location. It is also confusing when i need to cancel a pickup. I am using DiDi now
Not easy to chat with driver
Unable to type you all chat to drivers. Only pre type conversation
BEWARE - if you’re overcharged GO Will do nothing
If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination. I’ve been trying to get GO to refund me this difference via email, because the app simply doesn’t allow you to dispute fares. I shared all relevant evidence, but GO simply refuses to review the GPS data to validate that the driver did indeed drive extra distance that was unwarranted. They tell me that this is just how their ride share fare works.
When the app works it’s great. When you get into dispute territory, you’re out of luck. Better just use Uber since they won’t scam you out of your money when it’s the driver’s mistake.
When the app works it’s great. When you get into dispute territory, you’re out of luck. Better just use Uber since they won’t scam you out of your money when it’s the driver’s mistake.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)