Review Insights · App Store
GoodNovel - Booktok, Stories
SINGAPORE NEW READING TECHNOLOGY PTE. LTD. · 211,567 ratings · ★ 4.5
4.5
★★★★★
211,567 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"read"
17 negative reviews mention this · 40% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
2
"book"
13 negative reviews mention this · 31% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
3
"chapters"
10 negative reviews mention this · 24% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
4
"finish"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Locked behind a paywall. All stories past chapter four are locked behind a paywall. If you’re planning on finishing a story, don’t use this app." - Cubiepie
5
"story"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Deleted all my story. Spent 50 dollars to get a story only for the app to delete all of its data of the story. Don’t recommend this app." - Honest to god true
6
"free"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
7
"reading"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
8
"books"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Audio. Some books have an audio option but not all. I wish they all had the option. The book on now had it and when I logged in today it disappeared!" - Prissy pearl
9
"subscription"
7 negative reviews mention this · 17% of all complaints
★★★★★ "horrible. i canceled my subscription all the way back in may, it is currently JULY and i’m still getting charges on my card even after i’ve tried to dispute it." - divineasscension
10
"money"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Horrible app. Don’t bother. They steal your money and I’m disgusted" - Dontgetrobbedlikeidid
11
"coins"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
12
"without"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Subscription?. I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had del…" - Kat2088!
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
horrible
i canceled my subscription all the way back in may, it is currently JULY and i’m still getting charges on my card even after i’ve tried to dispute it.
الترجمة بالموقع رائعة ليست ..ترجمة قوقل!؟اz
رائع وجميل جداً حبيت , جميل و رائق ….xجداً جداًh
Deleted all my story
Spent 50 dollars to get a story only for the app to delete all of its data of the story. Don’t recommend this app.
Horrible app
Don’t bother. They steal your money and I’m disgusted
Subscription?
I have like 1,000 coins and I got past the free chapters of a book I was reading and even tho I have coins it won’t let me move forward without a subscription. Very disappointing. I’ve had this app before and couldn’t remember why I had deleted it so wanted to give it another chance but I can’t even read the book I want smh
The scam
The app has many good stories. The problem is is that they charge you to read more chapters it’s just like any other book reading app they go ahead and put out a good advertisement for it and they’re like oh it’s super good. Click here to read more and then to read more, you have to pay freaking money.
Locked behind a paywall
All stories past chapter four are locked behind a paywall. If you’re planning on finishing a story, don’t use this app.
Rating
I really dislike this app. You read a few free chapters and then you have to use coins to read the rest and it’s so hard to get them. Yes you can play games to earn coins but I’ve played most of the games already and can’t earn anything
Scam- Predatory!
Unable to cancel subscription. Tried on the app and through Apple. Whatever you do don’t fall for this scam. I’ve been getting charged $20/week for ages and can’t find any way to get it to stop. I will be filing a fraud claim with my bank if they don’t cancel my subscription. Predatory.
Pay to read
I don’t know why anyone would want to keep this app. If I have to pay to read then I will find another app. This story is not that unique to warrant spending what little I have on my fixed income to read when so many others give me for free.
Membership for what?!
I downloaded this app think I could read a book or two. Even made an accidental purchase of coins. I shrugged it off think-whatever, I can still read the books right? WRONG! You have to have a membership just to read past chapter 4. The coins are just another money grab. I’m so tired of the pushed on subscriptions of these freaking apps. I’m getting my refund for my coins..I’m upset I fell for this crummy app.
Poor Support For Issues
I paid for a weekly subscription to read shorts and wasn’t able to read anything for the “short” novels without being asked to unlock the chapters that I should have been able to read for free. When I reached out to support, I got a generic answer that then marked the issue as resolved 72 hours after the initial message. When I responded saying that the issue is not resolved, I did not receive a response for over 96 hours. I am still waiting for a response and spent $18.99 without the app working properly.
Scammers!!!!
They took a payment from my card but in the app told me my card declined, now I’m out $20 and can’t even read the book I was subscribing for. I can see you took my money!
Let’s also talk about how difficult it is to speak to customer support on this matter. Either give me my money back or let me read all the damn short stories I want!
Let’s also talk about how difficult it is to speak to customer support on this matter. Either give me my money back or let me read all the damn short stories I want!
Pointless don’t get this app
Unless you plan on paying you get tricked into doing stuff for “tickets” instead of coins you can’t do anything for. Seriously scam of an app.
Unfinished books!
Don’t waste your time, and I mean MONTHS, unless you like reading only few pages a day of a book they list as a suggested one. It would only update a few “pages” at a time. Get ya hooked on it, but isn’t finished. Been over a week and no new “pages” have been added. I realize it’s the author’s responsibility to finish it, but don’t POST a book unless it’s completely finished. You’ve lost a customer
Unfinished books!
Don’t waste your time, and I mean MONTHS, unless you like reading only few pages a day of a book they list as a suggested one. It would only update a few “pages” at a time. Get ya hooked on it, but isn’t finished. Been over a week and no new “pages” have been added. I realize it’s the author’s responsibility to finish it, but don’t POST a book unless it’s completely finished. You’ve lost a customer
Frozen devise
App froze, then a pop-up appeared stating that there was illegal activity involving child pornography on my phone. There is no child pornography on my phone, but this pop-up froze. The app and I could no longer read my book. Please remove whatever garbage this app put on my phone.
Hard to use
I’ve tried to pick a book every time I turn the app on it picks the book for me instead of allowing me to pick a book. I was already at 70 chapters on one story trying to complete that. I want to finish the first one
Scam
Got interested in a short story and 5 chapters in it requires payment which ok whatever so I really wanted to finish this story so I bought 5$ worth of coins to finish it thinking it would atleast let me finish the story and maybe read a bit of another one but no it only got me one chapter which mind you the chapter is the shortest chapter ever
Don’t Download!!!
This app opens to other website without permission and to some that have been flagged on my browser as an unsecured and suspicious site.
If you want to give an app access to all of your information and scammers this is the app for you!
DO NOT DOWNLOAD!
If you want to give an app access to all of your information and scammers this is the app for you!
DO NOT DOWNLOAD!
Money hungry
They just want you to pay for the stuff
Great story
Bad app paid $10:00 and still can’t finish book,
Hi
Not that good
Sucks
I wanted to like this app so bad. There are a lot of good stories but they’re too money hungry. Then if you do the free options to get coins they take away the coins you make if you don’t use them right away. It’s just not worth it.
Horrible!
There’s literally no way to read these without paying $100+. Big waste of time and money😬
Scam
You only get the first 9 chapters free and after that the chapters get shorter and shorter and more expensive. The short stories require a subscription that’s paid weekly at the cost that should be monthly, there’s typos and inconsistent storylines that are very frustrating to read. There are better apps with better stories without this scam pay model, save yourself the trouble.
Why is a shine website being launched by the app every 2 seconds
Literally.
Dragging on a Novel
I loved reading Billionaire Match. Unfortunately it got to where I read faster than the AI story could generate. I don’t understand why this app can’t finish this story. It’s ridiculous. It would give a few chapters a day and then nothing for a week. I would not recommend this app. Why an AI generated story can’t continue regularly and end this story is extremely disappointing
hate it
I watch YouTube shorts a lot and gave me this app don’t download it is terrible to finish a Reddit YouTube shorts video every time when it’s going to gets interesting in the app it asks you to sign up for a membership and for kids (me) it is disappointing
Premium is only for short stories, even though the books you are reading are the same length.
I subscribed to premium thinking I can read the remaining chapters of this short book I’m reading, and it’s like “all things unlocked,” but it doesn’t apply to what I actually got it for. I’m waiting to see if I can get a refund since it’s still processing.
SCAM
Subscriptions don’t cancel properly and if you ask to cancel and get a refund they’ll ignore you until the subscription is over so if you were waiting for a reply and not using it, you just waste $20. Not sure why they have such a terrible and predatory service if people are already paying so much just to read.
Pushes payments
Pushes for unreasonable payments to read. I can buy better quality books for less total cost as a whole book on Apple or kindle. Deleting the app and won’t bother to download again
Too many ads
Have to watch ads between every chapter. Every chapter is very short.
Towards the later chapters, ads just start popping up in the middle of the chapter too.
Towards the later chapters, ads just start popping up in the middle of the chapter too.
Cancelled
I canceled my subscription and even received an email telling me that I had successfully canceled. A week later they sent me a notice that they have reactivated my subscription without my permission. And charged my credit card don’t download.
محمد
كان استغلاليا
Heading downhill
I originally liked this app. The story was pretty engaging and watching a few ads seemed to be worth the trouble. But editing errors have risen substantially and the amount of time required to sit through ads has tripled or more.
Way too expensive
I’m 7% through a novel and I’ve spent $10 on points and countless “free” points. Each “chapter is just a few tiny paragraphs. Better buying a regular novel.
Audio
Some books have an audio option but not all. I wish they all had the option. The book on now had it and when I logged in today it disappeared!
Books
The books I’m reading are great, very upset about the pricing.
Not worth the price
The books have been good from what I have been able to read. The price has been ridiculous. You pay for coins and they get used up before you can even finish a book!
Ads ads and more ads
You have to watch 2 ads to read a 3 page section. It’s getting ridiculous!
Ads ugh!
I really love the novel I’m reading, the ads at every chapter was a nuisance, but when I got halfway through it would come up before the last page and at the end of the paragraph. Which are not very long. I’m now 3/4 s of the way done and now a pop in ad comes in at least once but not limited to three times each page. It is so annoying once I finish this novel (my first novel here) I will be deleting this app, mainly because I can’t get through a page without a freaking ad. I understand the need for ads to keep the app free but seriously this is ridiculous!!!!
Sentiment summary
88%
Positive (4-5★)
5%
Neutral (3★)
7%
Negative (1-2★)