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Google Docs

Google · 3,070,980 ratings · ★ 4.8

4.8
★★★★★
3,070,980 ratings
5 ★
2,719,976 (89%)
4 ★
214,479 (7%)
3 ★
58,397 (2%)
2 ★
20,043 (1%)
1 ★
63,734 (2%)
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Top complaints - extracted from 20 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"phone"
3 negative reviews mention this · 15% of all complaints
★★★★ "This still not helping me (I have no computer and u need to get back to me). This is torture and it looks different on phone than computer I’m going to cry because is due tomorrow" - Bron the Student
2
"trying"
3 negative reviews mention this · 15% of all complaints
★★★★ "Optimization. This app is not optimized for iPhone at ALL. So very annoying trying to work on things." - I’m annoyed2026
3
"work"
3 negative reviews mention this · 15% of all complaints
★★★★ "Optimization. This app is not optimized for iPhone at ALL. So very annoying trying to work on things." - I’m annoyed2026
4
"docs"
3 negative reviews mention this · 15% of all complaints
★★★★ "No ability to indent paragraphs on mobile.. Exactly as the title suggests, there is simply no option to indent the first line of your paragraph on mobile. This is by far the worst oversight I’ve ever seen in a mobile app ever, let alone one made by a multimillion dollar corporation. …" - HunterPrinzbach

📋 All 20 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Bron the Student 5/8/2026 v1.2026.18100
This still not helping me (I have no computer and u need to get back to me)
This is torture and it looks different on phone than computer I’m going to cry because is due tomorrow
★★★★ pinkusako07 5/8/2026 v1.2026.18100
Storage
I now have to buy storage when before I didn’t have to? One star.
★★★★ Bud2b 5/7/2026 v1.2026.18100
Cut and paste
Can’t cut and paste. Worthless data can’t be shared
★★★★ I’m annoyed2026 5/7/2026 v1.2026.18100
Optimization
This app is not optimized for iPhone at ALL. So very annoying trying to work on things.
★★★★ jellychn 5/6/2026 v1.2026.18100
無檔案產出
使用Gemini 產出檔案,點選後出現無法查看
★★★★ Vango0528 5/5/2026 v1.2026.18100
Frustrated
I am trying to upload one picture it keeps failing and won’t say why
★★★★ justdont 5/2/2026 v1.2026.16101
New UI is total a
On mobile the new UI is basically unusable. Buttons overlap, scrolling to reach basic bullet/indent? Absurd.
Does anyone test three things or is it fired from the hip?
Not good. Not usable.
Ser
★★★★ HunterPrinzbach 4/29/2026 v1.2026.16101
No ability to indent paragraphs on mobile.
Exactly as the title suggests, there is simply no option to indent the first line of your paragraph on mobile. This is by far the worst oversight I’ve ever seen in a mobile app ever, let alone one made by a multimillion dollar corporation.
It may seem almost pedantic to feel so strongly about this issue, however this app is called “Google Docs” it is a document app, an app that allows you to write text for the purpose presumably of writing some sort of long form writing or written text, and you cannot indent your paragraphs on the mobile version of this app. I mean come on. This is the start of every single form of long form written communication that exists not just in academia, but every single form of the English written word. This is an incredible oversight that is frankly unacceptable. There are forms on their own website about this from a literal decade ago, and this just has not been addressed. Meaning google has had it brought to their attention for over 10 years that their DOCUMENT APP cannot INDENT A PARAGRAPH! How can you call yourself a document app when you literally cannot format your work to match the normal format of any piece of literature in western history? This oversight alone genuinely makes the mobile version of this app completely and utterly useless without pairing it directly with a desktop as well.
This cannot be used as a standalone application, without the desktop application this app genuinely is useless and that alone is the reason for the one star review. Aside of that one issue, there are others, but it genuinely is not worth to even consider if the most basic, bare-bones function of literature that is how every single piece of written English work begins cannot be achieved. There is no point to consider anything outside of it until that is addressed. This app cannot receive higher than a one star review until it can perform the basic functionality it’s made for, that being to write a written document. You cannot currently achieve that goal at current with this app alone.
This is fundamentally unacceptable. The app paired with the desktop application of course is useful, however if should have the basic functionality of being able to write a document as a standalone application. Until this app is able to achieve that functionality I genuinely cannot in good faith give this app higher than one star, because it simply is just not an document creator at all, it is a way to view the documents you’ve already made on it’s parent desktop application.
I would suggest uninstalling this application from your phone until this fundamental feature is added and addressed by google. Until then, I would suggest to use one of the other hundreds of free document creators on the AppStore (all that are made by companies that dwarf the size and likeness of google). This is frankly unacceptable at the size of google’s corporation.
★★★★ Baller769 4/29/2026 v1.2026.16101
Garbage UI and lacks desktop features
Most of these reviews are prob bots. Can’t even crop images
★★★★ Drewby1! 4/29/2026 v1.2026.16101
Can’t find what you need when you need it. And when you put it there, it’s gone.
Technology is supposed to make life easier. The only thing it’s done is made like much more complicated.
★★★★ MenziDR 4/28/2026 v1.2026.16101
Junk !
Docs downloaded are lost docs and never seen again
★★★★ Straass 4/26/2026 v1.2026.15101
Next time create the doc from the beginning of the thread
Look up
★★★★ dh sh m k be d nkvt 4/25/2026 v1.2026.15101
Nag for a review and you get 1
Naged me for a review until it got 1
★★★★ Nitesong1968 4/25/2026 v1.2026.15101
Everything came out messed up.
Everything came out messed up.
★★★★ a collegestudent 4/22/2026 v1.2026.15101
Terrible to Work With
THIS IS A TERRIBLE WAY TO WORK ON ANY SCHOOL WORK DUE TO NOT BEING ABLE TO DOWNLOAD THE FULL DOCUMENT, AND HAVING MY DOCUMENT BEING IN DIFFERENT WHEN I TRY TO DOWNLOAD IT !!! THIS DOES NOT HELP ANY COLLGE STUDENT…ALL HBCU STUDENT HAVE A WAY OF GETTING MICROSOFT WORD AND OTHER SOFTWARES FOR FREE!! DO NOT WASTE TIME ON THIS !
★★★★ Foxfruitss 4/20/2026 v1.2026.15101
Do not need the ai
Stop putting ai in everything
★★★★ gders 4/20/2026 v1.2026.15101
Google docs
The worst program on the market.
★★★★★ craig532758 5/2/2026 v1.2026.16101
Chapters
I’m trying to read a doc and every time I open it I have to find my place. Why can’t I easily bookmark where I am? So I scroll a little and an icon on the right appears. I push that icon. It flashes the chapters on the right for maybe half a second, then disappears. So first I can’t mark my place and second, it’s a chore to find it again.
★★★★★ H*MAN IS A SLUR 4/28/2026 v1.2026.16101
SCAM
"GOGEL!" I yelp helplessly, but to no avail. Gogel strangles my neck, and i suffocate.
★★★★★ Angi44678 4/16/2026 v1.2026.15101
Need easy access
I need easy access to and download to my phone. It doesn’t allow it to

Sentiment summary

96%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.