Review Insights · App Store
Google Family Link
Google · 281,804 ratings · ★ 4.7
4.7
★★★★★
281,804 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
4 negative reviews mention this · 19% of all complaints
★★★★★ "How to Remove Family link without Parent Permission. Hello, my name is Amarra and my mother put Family Link on my tablet in 2021 and then in 2022 she was murdered and her phone was taken away so we have no way to remove my tablet off of family link, i am requesting help, anything and anyone’s…" - Amarraaaa01
2
"family"
3 negative reviews mention this · 14% of all complaints
★★★★★ "How to Remove Family link without Parent Permission. Hello, my name is Amarra and my mother put Family Link on my tablet in 2021 and then in 2022 she was murdered and her phone was taken away so we have no way to remove my tablet off of family link, i am requesting help, anything and anyone’s…" - Amarraaaa01
3
"parent"
3 negative reviews mention this · 14% of all complaints
★★★★★ "How to Remove Family link without Parent Permission. Hello, my name is Amarra and my mother put Family Link on my tablet in 2021 and then in 2022 she was murdered and her phone was taken away so we have no way to remove my tablet off of family link, i am requesting help, anything and anyone’s…" - Amarraaaa01
4
"help"
3 negative reviews mention this · 14% of all complaints
★★★★★ "How to Remove Family link without Parent Permission. Hello, my name is Amarra and my mother put Family Link on my tablet in 2021 and then in 2022 she was murdered and her phone was taken away so we have no way to remove my tablet off of family link, i am requesting help, anything and anyone’s…" - Amarraaaa01
5
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Impossible to make 15 year olds account unsupervised. Spent countless hours trying to get my 15-year-old’s Google account unsupervised. Google makes it impossible. even on the community Help forum where other parents have asked the same question Google locks the answers so you can’t access th…" - SHONM7
6
"hours"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Impossible to make 15 year olds account unsupervised. Spent countless hours trying to get my 15-year-old’s Google account unsupervised. Google makes it impossible. even on the community Help forum where other parents have asked the same question Google locks the answers so you can’t access th…" - SHONM7
7
"trying"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Impossible to make 15 year olds account unsupervised. Spent countless hours trying to get my 15-year-old’s Google account unsupervised. Google makes it impossible. even on the community Help forum where other parents have asked the same question Google locks the answers so you can’t access th…" - SHONM7
8
"takes"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Useless. I’ve been trying to set up devices and screen time for hours on this app and it just takes me circles. If I click on devices it tells me to go to child’s device to set up parental contacts when I go to the device it tells me it’s already su…" - spicydorito
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Боже..
Дети вешаются.
How to Remove Family link without Parent Permission
Hello, my name is Amarra and my mother put Family Link on my tablet in 2021 and then in 2022 she was murdered and her phone was taken away so we have no way to remove my tablet off of family link, i am requesting help, anything and anyone’s help is appreciated.
Моя дочь совершила суицид после того как я установила это.
Это была моя самая ужастная ошибка в жизни, я так жалею. Она прыгнула с 9 этажа, спасти её не удалось. Никогда не устанавливаете пожалуйста, своим детям это.
YouTube and Screen Time Issues
YouTube is not working even though there are no restrictions or bans imposed by YouTube in my region. In addition, the Screen Time feature on my phone has also stopped working.
I previously contacted you regarding the YouTube issue, but I did not receive any response. I hope you will reply to my messages and help resolve these problems.
Thank you for your attention.
I previously contacted you regarding the YouTube issue, but I did not receive any response. I hope you will reply to my messages and help resolve these problems.
Thank you for your attention.
Impossible to make 15 year olds account unsupervised
Spent countless hours trying to get my 15-year-old’s Google account unsupervised. Google makes it impossible. even on the community Help forum where other parents have asked the same question Google locks the answers so you can’t access the solution!! This is a corrupt evil company.
Not good at all
At first the app was ok but my daughter lost her phone and now we found it and now we can’t even get back into he phone cause of the downtime I tried everything and I had to restart everything she had on there she lost pictures of he late grandma I will be deleting this app and finding a new one
Doesn’t work
I used the app and it made my phone way more glitchy and I was not able to get into contact with the people I usually would be able to my phone got way more slow and I had to delete a lot of apps I would usually use
Это ужас
Мой сын повесился из за этого приложения
кринж
кринж
Удалите
Самое худшее приложение иногда бесит и нечего не поделать.если что у детей есть личные границы и не советую вам из пересекать а подобные приложения это зашквар ставьте это детям от 4 до 9 лет больше и не надо!
Very bad app
It is a very bad app. It is easy to manipulate by kids.
nice plan, terrible realisation
i made a mistake logging in with my account, now it will get deleted in month because i need to ask my parent, but im administrator of family group
Sucks
It’s so ahh
Перестало загружаться
После последнего обновления перестало работать. Горит заставка воздушный змей и дальше загрузка не идет.
problems
so me and my family have never used this app. one day i was trying to get on my old chromebook and i went on and it said i needed a parent access code? i was confused but i did what it said and got the app and found the code on the app. i put in the code and it said it was wrong. i don’t know why it had a problem considering this is the same account i have on my ipad. i kept trying and literally did almost everything to be able to access my computer but nothing worked. even when i tried to delete my family link account it wouldn’t let me. and on my computer i can’t add a new person or sign in or do anything. please fix
Ubicación
La ubicación no se muestra precisa y tampoco en tiempo real. Es súper importante que la ubicación sea precisa y no se muestre la última ubicación 2 hrs después con la escusa de GPS débil o datos móviles o wifi débiles y no es porque el cel estuviera apagado.
Sigue igual de mal Y últimamente lo único que cumple es de timer para las aplicaciones y horarios.
Cuando un niño quiere instalar una app nunca llega por correo la notificación de aceptar la solicitud.
Sigue igual de mal Y últimamente lo único que cumple es de timer para las aplicaciones y horarios.
Cuando un niño quiere instalar una app nunca llega por correo la notificación de aceptar la solicitud.
I set a Limit time of 40 minutes a day but…
I set a Limit time of 40 a day for Roblox but once the limit it’s up it gives more bonus time automatically wtf, 1 hour and 30 minutes at one point my kids played for about 5 hours straight. This app has too many glitches.
Useless
I’ve been trying to set up devices and screen time for hours on this app and it just takes me circles. If I click on devices it tells me to go to child’s device to set up parental contacts when I go to the device it tells me it’s already supervised, same with screen time.
Takes forever to start
For years, every time I open the app it loads and loads and I have to relaunch it to get it to start.
Terrible
Parental controls hardly work and it takes FOREVER to have things connect.
Bad
The timer that it pick is bad because is fast the timer
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)