Review Insights · App Store
Google Maps
Google · 7,180,717 ratings · ★ 4.7
4.7
★★★★★
7,180,717 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"maps"
17 negative reviews mention this · 33% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
2
"google"
14 negative reviews mention this · 27% of all complaints
★★★★★ "Fix the Spotify link. When I click Spotify it opens Spotify then a web browser showing google maps and doesn’t go back to the maps app It hasn’t worked in the last few updates" - ronj86
3
"google maps"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Fix the Spotify link. When I click Spotify it opens Spotify then a web browser showing google maps and doesn’t go back to the maps app It hasn’t worked in the last few updates" - ronj86
4
"update"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
5
"apple"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
6
"apple maps"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
7
"doesn"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Fix the Spotify link. When I click Spotify it opens Spotify then a web browser showing google maps and doesn’t go back to the maps app It hasn’t worked in the last few updates" - ronj86
8
"every"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
9
"route"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Worse every update. -navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads - not the most up to date info anymore - every update it gets worse, it’s dropped to the point I’m startin…" - Scarred-face
10
"terrible"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Used to love Google Maps. Used to be great but now the routing is absolutely terrible." - Nancy bin m
11
"turn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. I have been mad at this app multiple times. It is so awful because if I miss a turn it goes haywire and gives you a 100 directions. It also turns the volume off by itself which pisses me off. Do not use it." - Catlover🇺🇸🇺🇸🇺🇸
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worse every update
-navigation is worse now than its ever been. The fastest route is not selected. The route is just round lines that don’t follow roads
- not the most up to date info anymore
- every update it gets worse, it’s dropped to the point I’m starting to use Apple Maps.
- not the most up to date info anymore
- every update it gets worse, it’s dropped to the point I’m starting to use Apple Maps.
Fix the Spotify link
When I click Spotify it opens Spotify then a web browser showing google maps and doesn’t go back to the maps app
It hasn’t worked in the last few updates
It hasn’t worked in the last few updates
Used to love Google Maps
Used to be great but now the routing is absolutely terrible.
Side info panel is awful
It seems that this map gets worse whenever it's updated. The new information panel on the side makes using the map a terrible, awkward user experience. Get rid of it.
Worst
One of the most worst maps ever in my lifetime
Terrible
I have been mad at this app multiple times. It is so awful because if I miss a turn it goes haywire and gives you a 100 directions. It also turns the volume off by itself which pisses me off. Do not use it.
Customer Support
I signed up for a YouTube tv subscription and am getting monthly charges to my credit card but am unable to access my monthly billing details. I tried the phone number that shows up for Google on my credit card charge. Tried calling and ended up in a never ending automated response chain that was useless. Also tried online customer support and stuck with pre-populated questions that still did not help. Unbelievable lack of customer service. This company sucks.
Stop the AI
Get all these unnecessary features out of here or have an option for us to turn them off!
How about an address
See above
Bad tracking
I usually use Google maps over Apple Maps, but this last update has really ruined the experience for me. It has bad tracking and had made me late for work twice when I was downtown because it couldn’t tell what street I was on and I clearly had good cell service.
Sponsored ads detour without permission
Currently furious that a sponsored “add stop?” for a cheap retail store detoured me from my route without me saying yes. I’ve used google
Maps for decades and always preferred it over Apple Maps until now. Absolutely irate that corporate greed is prioritized over functionality.
Maps for decades and always preferred it over Apple Maps until now. Absolutely irate that corporate greed is prioritized over functionality.
Navigation Voice
I switched to Apple Maps solely because the navigation voice on Google Maps is too quiet and doesn’t seem to have priority over system audio. Please fix this Google, I kinda want to use GMaps again😅
Trash
Slow. Most places won’t show up
Zoom sucks
Zoom function messed up. Zooms in towards the left of my screen. Centers nowhere near what I’m looking at. Have to uninstall and reinstall to fix.
Bait and switch
I am extremely irate about my experience with Google One including Google Photos. I was going to allow my subscription to expire on May 2. There is no information listed about that subscription that references Google Maps. Around 12 pm on May 2, while trying to use Google Maps while in an extremely remote location in the Olympic Mountains, my downloaded offline maps stopped working suddenly. I had to use an alternate map to navigate. I received an email at 5:30 pm on May 2 stating some Google access would be limited but no referenced made to Google Maps. This is an absolutely horrible customer experience and Google should be glad I didn’t end up dead in the mountains thanks to my own common sense.
Speed cameras are bad
So why are they no longer shown in navigation and why is there no longer an option to report them? If there was one thing that would make me stop using this app is the app not being honest about all hazards on the road, including speed cameras. Looks like I’m finally switching to Apple Maps. Also, this app was completely worthless for navigating the Vegas strip on foot.
Frozen
The app froze up on me
Love this app
Biking, walking, flying working no problem… driving not working!
Recents
I’m a little confused. What’s up with saving my “recents” even when I have history turned off?
Useless
You search for a place and takes you wherever it wants. Search for Walmart takes you to target. Wtf
Worse every day
It used to be a good app. Now it cannot take you anywhere with accuracy. What’s even worse, it gets lost and takes you somewhere else. Sometimes it starts moving in circles and doesn’t know where it is. I don’t use it anymore.
AI slopification
Totally gunked up the UI with a bunch of absolutely unneeded junk. A ton of AI features buttons descriptions and gunk literally covering up the map to the point where I can't even use it to navigate anymore I've preferred this over other navigation and mapping apps for years, but this new update completely changed everything. I will never be using this app again.
Terrible GPS application
This was the best maps app until the last several months. The routes are terrible and the app crashes often.
Never gives fast route
There is so much issue in this Google map where it never gives you a fast route and make this struck in a lot of traffic and never takes you on time to your work or your home
Trash
Trash
Stuck in traffic
F google maps. In traffic. On the 10. Could’ve sent me a different way. About to double my usual Monday drive home. 2.5x maybe who knows. Booooooo
Update doesn’t do anything
Updating this doesn’t do anything
Gulf of america? (MEXICO)
Really?
Rerouting me through closed roads
Maps literally confirmed with me that the road was closed and then every time I tried going down a different street it kept rerouting me to the CLOSED street that was literally marked red because they knew it was closed. I couldn’t figure out where I was going because it kept trying to tell me to go back there. It was extremely frustrating.
Sucks
Ts sucks so inaccurate everyone hates is i hate it
App not working
Comes up with a window saying edit or cancel won’t navigate
Worthless
What a joke. Some indian racist at the top. Go back to india and did
On the fence
Con
Constantly updating
When googling doesn’t easily transfer location to AP
Constantly updating
When googling doesn’t easily transfer location to AP
Scary place
Came here for gas but a man in a blue security guard uniform and long hair was yelling and swearing at people and yelled some profanity at me for some reason too, so I decided to go somewhere else. Super freaky place with crazy people running around and screaming and more concerning is that it was a worker of the establishment. Yikezzzzzzzzzzzz don’t stop here!!!!!!!
“An Experience So Bad It Deserves Its Own Warning Label”
The product… calling it “functional” would be an act of fiction. It performed like it had a personal vendetta against me. Every attempt to use it felt like negotiating with a brick wall that occasionally made things worse just to stay interesting.
If disappointment were an Olympic sport, GOOGLE MAPS would take gold, silver, and bronze without breaking a sweat.
Avoid GOOGLE MAPS the way you’d avoid stepping on a rake in a cartoon. Except the rake would probably offer better service.
Using this app isn’t navigation. It’s a psychological endurance test. A trust fall with no one there to catch you. A relationship built on lies, broken promises, and the occasional correct left turn just to keep you hooked.
I didn’t get lost. GOOGLE MAPS discontinued using TIMELINE on the Web Browser. Ultimately deleting 6+ Years Of Data Simultaneously To The Day Of A PASSING FATHER
Thereafter a few years of a LIVING HELL hooked on using an APP OWNED: OPERATED BY THE DEVIL
If disappointment were an Olympic sport, GOOGLE MAPS would take gold, silver, and bronze without breaking a sweat.
Avoid GOOGLE MAPS the way you’d avoid stepping on a rake in a cartoon. Except the rake would probably offer better service.
Using this app isn’t navigation. It’s a psychological endurance test. A trust fall with no one there to catch you. A relationship built on lies, broken promises, and the occasional correct left turn just to keep you hooked.
I didn’t get lost. GOOGLE MAPS discontinued using TIMELINE on the Web Browser. Ultimately deleting 6+ Years Of Data Simultaneously To The Day Of A PASSING FATHER
Thereafter a few years of a LIVING HELL hooked on using an APP OWNED: OPERATED BY THE DEVIL
Gone extremely downhill
This app used to be incredible. I used it in Los Angeles, New York, Phoenix, and other cities with extreme ears, but in the last couple of years this app has gone to garbage. it no longer works correctly it no longer detects traffic correctly. It sends me on route to turn left on unprotected roads directly onto a 6 way Main Street in Los Angeles during peak traffic hours and it doesn’t know when roads are closed. Going to Apple Maps. Yall suck
Tilting
Map keeps tilting after trying different settings.
Make AI optional
I regret updating because of the AI. I’ve been a Google Maps user since the beginning and with this new update I think I’ll use Apple Maps instead on my iPhone. Very disappointed that the AI cannot be turned off. I don’t need all the extra AI stuff.
Won’t leave.
I just downloaded this to look at it real quick. Now it WILL NOT let me delete it. No matter how i try to delete it off my phone it just stays.
AI Terrible
Google Maps has been noticeably worse since being powered by Gemini AI. The last straw was where it told me instead of taking a legal right to drive halfway up a road and take u turn.
Too many useless updates
Constantly requiring a new update when you are in a hurry too go somewhere
Bad
When is this app going to stop giving me routes through a military base? How long does it take to add a setting AVOID MILITARY BASES LOLLLL I DONT HAVE ACCESS AND NEITHER DO MOST USERS.
And still STILLLLLLL shows me results of places hours away instead of the closest one near by. Why can’t it always show me closest results by default!? Why do i have to keep changing the setting every time????? Who made this app???
Google: use left lane to turn left. Then tells me to make a right after that. Did that 2x in one day!!!
Tells me to make weird long loops when there is clearly a shorter faster route.
Doesn’t tell me where to go when the freeway splits into 3 different freeways so I got stuck exiting in tons of traffic and had to find a way back and it told me to use wrong lane to turn. This app clearly hates me.
Tells you to go left but the arrow in the app shows right. I hate this app.
And still STILLLLLLL shows me results of places hours away instead of the closest one near by. Why can’t it always show me closest results by default!? Why do i have to keep changing the setting every time????? Who made this app???
Google: use left lane to turn left. Then tells me to make a right after that. Did that 2x in one day!!!
Tells me to make weird long loops when there is clearly a shorter faster route.
Doesn’t tell me where to go when the freeway splits into 3 different freeways so I got stuck exiting in tons of traffic and had to find a way back and it told me to use wrong lane to turn. This app clearly hates me.
Tells you to go left but the arrow in the app shows right. I hate this app.
Not being forced
I am not going to download this app no matter how many times you try to force it.
Not happy
I recently opened the Google Maps the same way I always do, and put in a search address the same way I always do. And instead of telling me where it was, it asked me did I really mean whatever I said? And it never would let me go to where I wanted to go. I don’t know what you did with an update, but I may not be using Google Maps anymore.
Fix the bugs
Redirects constantly to roads your not even on then sends you down every alley and any route other than the interstate
Sponsored locations are annoying.
Sponsored locations are annoying
Can’t edit or paste text when responding to reviews
After the reset updates/versions, I can’t edit, select or paste text when responding to reviews.
Ya no me gusta
Muchos años le he usado por mi trabajo, para saber a qué hora llego y a qué hora me voy de cierta dirección, pero en lo que va del año 2026 está pésimo, ya no registra las direcciones donde estuve con precisión, el lugar donde me quedo por muchas horas en el registro aparece que todo ese tiempo estuve viajando, cuando durante de ese tiempo estaba trabajando en cierta dirección, y viceversa, ya no puedo confiar en la aplicación😔😔😔😡
Malo
Debería mejor su servicio me da rutas pésimas
Incomplete, hard to find businesses
Great for finding large corporations but terrible for finding small local businesses.
+ 1 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)