Review Insights · App Store
Grab: Taxi Ride, Food Delivery
Grab.com · 248,870 ratings · ★ 4.9
4.9
★★★★★
248,870 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"grab"
24 negative reviews mention this · 41% of all complaints
★★★★★ "Grab is a scam. Worst delivery fees and always raise the menu prices. Such a rip off" - 7236942MK
2
"order"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Shocked it has so many positive review. Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver …" - Dan-143
3
"driver"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Driver ETAs are a joke. Takes 15 minutes to get matched. Driver is 5 minutes away for 20 minutes. Ridiculous" - ahjdkfbab
4
"drivers"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Tipping is broken. It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And…" - 1938338
5
"food"
14 negative reviews mention this · 24% of all complaints
★★★★★ "Shocked it has so many positive review. Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver …" - Dan-143
6
"service"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Grab Driver Service. Driver brought the food. Said I shorted him. I double checked him with the receipt. Counted the money infront of me. Said everything was fine then left. I opened the box and the food was smashed." - Banks🪖
7
"cancel"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Wicked app. There are algorithms that intentionally delay you or assign you a driver with multiple stops, etc. - all this if you cancel a trip regardless of your circumstances - I recommend using InDrive or Bolt." - Ahmed 313
8
"customer"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Avoid this app customer gets blame for everything!. This company is terrible. I can honestly say they’re no different from Uber Eats in the United States. I paid $37.50, including the tip, and none of it was refundable because the restaurant refused to issue a refund. On top of that, the dri…" - KhmerKay
9
"cancelled"
8 negative reviews mention this · 14% of all complaints
★★★★★ "No support is crazy. There have been multiple occurrences that the driver accepted to pick up the food order but then refused to go. The only way to get food is just to persuade the drivers to cancel and let someone else to pick up your order because there is n…" - Lexinsss
10
"been"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Shocked it has so many positive review. Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver …" - Dan-143
11
"minutes"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Driver ETAs are a joke. Takes 15 minutes to get matched. Driver is 5 minutes away for 20 minutes. Ridiculous" - ahjdkfbab
12
"support"
7 negative reviews mention this · 12% of all complaints
★★★★★ "thieving prices. i am routinely charged $1 more per ride than anyone i know and support gives me fake excuses even though it is every single time i am charged more. literally same credit card and location and destination as my wife and every time i'm overch…" - joseph charles
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Shocked it has so many positive review
Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver to where I am at?
Driver ETAs are a joke
Takes 15 minutes to get matched. Driver is 5 minutes away for 20 minutes. Ridiculous
Delay and issues with foreign cards
Help center is non existent
Grab is a scam
Worst delivery fees and always raise the menu prices. Such a rip off
?
app gì mà đặt mãi d có nổi 1 cái xe 6 chỗ/7 chỗ
Grab Driver Service
Driver brought the food. Said I shorted him. I double checked him with the receipt. Counted the money infront of me. Said everything was fine then left. I opened the box and the food was smashed.
Wicked app
There are algorithms that intentionally delay you or assign you a driver with multiple stops, etc. - all this if you cancel a trip regardless of your circumstances - I recommend using InDrive or Bolt.
thieving prices
i am routinely charged $1 more per ride than anyone i know and support gives me fake excuses even though it is every single time i am charged more. literally same credit card and location and destination as my wife and every time i'm overcharged
Tipping is broken
It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And when you message Support, they say they are unable to add a tip. How on earth are the admins of the driver delivery app unable to add a tip for the driver delivery? I’m sorry, but I think that’s a load of BS. I don’t know why all these apps always treat their drivers so poorly.
骗子公司
我在平台上下单，买了1公斤榴莲，结果就给了我0.2公斤客服还说是翻译的错误，翻译错误，你为什么没有收1越南盾然后给我0.2公斤榴莲？ 必须退我的钱或者是欠我的榴莲。
Avoid this app customer gets blame for everything!
This company is terrible. I can honestly say they’re no different from Uber Eats in the United States. I paid $37.50, including the tip, and none of it was refundable because the restaurant refused to issue a refund. On top of that, the drivers failed to read my delivery notes and messages, even though I clearly instructed them to deliver the order to the correct address.
I used this app because I thought it would be a convenient way to order food for my girlfriend, but now I see how their system really works. Instead of taking any responsibility for the failed delivery, they placed all the blame on the customer and offered no meaningful support or resolution.
Very disappointing experience, and I will no longer use this app any longer! 🤬
I used this app because I thought it would be a convenient way to order food for my girlfriend, but now I see how their system really works. Instead of taking any responsibility for the failed delivery, they placed all the blame on the customer and offered no meaningful support or resolution.
Very disappointing experience, and I will no longer use this app any longer! 🤬
စိတ်ပျက်မှု
အနီးနားမှ Cancel တာတော့ လွန်တာပေါ့ရှင့် Drivers တွေကို လူလိုသိဖို့ သင်ကြားထားပါဦး
Scam drivers
Drivers consistently say they arrive before they actually do, to steal the waiting fee. Grab should enforce this fraud with geo location, but instead they prefer to steal from their customers.
Terrible customer service
Absolutely no way to contact Customer Service. I have been overcharged repeatedly with no way to resolve it.
Support is nonexistent for highly frustrating issues
Grab isn’t actually a 1 star app I’m just giving it a low score to balance out the 4.9 rating. Anytime you try to contact support it takes you to a rule based chatbot that doesn’t actually resolve anything >90% of the time, and instead just redirects you to an faq section. It never lets you talk to a human. I just had an app error cost me 20 Singapore dollars and 30 minutes time and I couldn’t do anything about it. Other than that the app’s been solid
Authentication OPT code not receiving.
Very frustrating. Not able to setup payment of “Any Card” including the Pay & tour.tried visa from different companies, master card and debit card none of them work.
Users don't mean a thing on this app!
If you cancel because the driver is too far away, they ban you. But if the driver makes you wait and then cancels for no reason, nothing happens.
Don’t force users to update the app
If I don’t have good internet or maybe low battery why you don’t let me use the app if there is update? I just need to get taxi asap not updating app.
Grab in Vietnam is unreliable
Grab in Vietnam has horrible service and they take no responsibility. My last food order was an hour or more late and they took no responsibility for their poor service.
No support is crazy
There have been multiple occurrences that the driver accepted to pick up the food order but then refused to go. The only way to get food is just to persuade the drivers to cancel and let someone else to pick up your order because there is no support in this app. Once I’ve waited several hours for my order to get cancelled…. Not sure if I got my money back. This is the worst delivery experience I’ve ever encountered
无法联系客户服务
对外卖和司机有不满意，没有客户服务通道，无法投诉！
Grab上的电话，司机打过来，接听以后没有声音.一直没有声音，也没有办法联系客户服务反映解决.总体来说是一个很难用
Grab上的电话，司机打过来，接听以后没有声音.一直没有声音，也没有办法联系客户服务反映解决.总体来说是一个很难用
Poor Customer Service
Denied my refund from poisoned food from KFC Dona Paranque!
Beware!
Beware!
Tôi không thể đăng nhập bằng mọi cách
.
Maps are trash
When having food delivered or items shipped to me, Grab sends the drivers to the wrong location even though my address is correct. I waited over two hours for my dinner last week because the driver was in the wrong location, and no matter how many times I sent the address to him (which was the SAME as my saved address and the one used for the order), he still refused to come to the right place. I am happy Grab refunded me for the food I never received, but Grab needs to:
1. Fix their map accuracy.
2. Train their drivers to use the most basic problem solving skills (he easily could’ve used Google Maps)
3. Improve customer service by making it easier to speak to a human being instead of USELESS help articles.
Absolutely terrible app overall. Will be canceling my Grab Unlimited, and I’m uninstalling the app, because I’m tired of having to constantly complain and report things. DO BETTER.
1. Fix their map accuracy.
2. Train their drivers to use the most basic problem solving skills (he easily could’ve used Google Maps)
3. Improve customer service by making it easier to speak to a human being instead of USELESS help articles.
Absolutely terrible app overall. Will be canceling my Grab Unlimited, and I’m uninstalling the app, because I’m tired of having to constantly complain and report things. DO BETTER.
Deteriorating Service
Over the past few months, the service on this app has become completely embarrassing. I have not been able to get a single order delivered on time. Drivers consistently accept orders and then cancel them unless they can extort you for cash off the app, and Grab does absolutely nothing to penalize them or stop it.
The fees are far too high for the abysmal level of service they provide. Recently, my food orders have taken three times longer than the estimated wait time. Three separate times now, I’ve had to cancel my order entirely, drive to the restaurant myself, and pick it up, which ended up being significantly faster than waiting on Grab. It completely defeats the purpose of paying for a convenience app. Grab has gone completely downhill. Save your money and go direct.
The fees are far too high for the abysmal level of service they provide. Recently, my food orders have taken three times longer than the estimated wait time. Three separate times now, I’ve had to cancel my order entirely, drive to the restaurant myself, and pick it up, which ended up being significantly faster than waiting on Grab. It completely defeats the purpose of paying for a convenience app. Grab has gone completely downhill. Save your money and go direct.
Waste of brain capacity and time
This app is a pure white screen with no dark mode. There is literally no customer service, just endless help articles. You can’t report businesses so your order might get cancelled for no reason, and there is no way to follow up on it. CONSTANT POP UPS. Lazy uti. Just all around awful.
Literally they have a “dietary settings” option BUT NO DARK MODE
Literally they have a “dietary settings” option BUT NO DARK MODE
Terrible experience
Grab no longer my choice. All the drivers are no longer used to be good in Ho Chi Minh City. I came to HCM city this year 5/2026 and not happy about the experience. Friendly and kindness no longer exist with all the drivers I experienced. Please improve your drivers service and kindness.
Grab sucks.
Cold food. Grab lets drivers take multiple orders to ensure your food is delivered 30-45 minutes plus after order completion and cold on purpose to maximize profit - even if you pay extra for “priority” delivery.
Tệ
Grab tụe ghép đơn cho tài xế rồi giao đồ ăn trễ, không có hotline để hỗ trợ, tệ quá tệ
Too many cancelled jobs and no compensation or report
I have to use this app to attend meetings and the amount of taxi requests that are cancelled is ridiculous. My taxi driver drove past me and cancelled today making me late for a meeting. Also they sometimes cancel if the fair increases due to rain or traffic and wait for you to resubmit. Finally the drivers rarely know the fastest routes. Why can’t you report these things?
Terrible App
Terrible customer service. Hate this app.
Grab sucks, thieves
They automatically charge me for services they do not deliver, they are thieves
Please add Arabic
Please add Arabic
No Accountability at All
It’s been almost 5 times just in a week where I have to wait my order for 2-3 hours then the order is cancelled after the long waits with no apology, no further explanation, no compensation at all. If you do not have enough riders, hire more. If your riders are lazy, change them. Literally I have been ordering foods from restaurants within 1km distance and almost everytime has been cancelled after 2-3 hours waiting time. If you are to cancel, cancel them under 30 minutes. People have work, and things to do and hungry stomach.
一点都不负责，垃圾
经常无人接单，司机送单不知道送哪里去了，各种事情，想吃个饭都不能吃
Very unreliable
I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from the same restaurant on Lineman and the food was delivered within 15 minutes. Please avoid this app for food orders and choose other options
Horrendous service. Incredibly rude drivers.
I’ve used grab many times now, and consistently have had rude drivers, every 2-3 trips. One driver even recently told me, to “not order grab again in this street, because it’s too congested” (KLCC). He also came 20 minutes late. Grab should accurately calculate the time for the driver to come based on the traffic, not blatantly lie and say 3 minutes estimated arrival when it took 20 minutes. Get a personal driver for your trip if you can, don’t waste your time with the garbage service from rude, unprofessional grab drivers.
泰国的grab司机也太垃圾了
显示8分钟到 结果硬是等了半个多小时 你堵车吧很能理解 但是为什么要说8分钟之后就到 ，最最可恶的是 我下单的地点是A栋 那个车机眼睛是摆设的吗？ 硬生生开到B栋 我拍照片给他我在A栋这边 他已读不回也不动 一直停车在B栋，这种车机下次不要推荐给我了 我去下个grab软件还不能直接投诉他，气死人
Thay đổi địa chỉ cùng giá tiền k cho đổi
Địt con đĩ mẹ chúng mày tập đoàn đa quốc gia mà đéo có người trực đêm thì sắp rồi sắp phá sản tới nơi rồi mấy con súc vật ! Địt con mẹ chúng mày lũ súc vật ! Cút mẹ chúng mày khỏi Vn đê địt con mẹ chúng mày ! Đổi địa chỉ đéo được, huỷ đơn hàng cũng đéo được ! Lũ súc vật ! Địt con mẹ chúng mày
NEVER AGAIN
NEVER BOOK HERE WHEN IN AN EMERGENCY, or if you have an URGENT MATTER.
Non existent customer service
I booked a ride in Penang Malaysia. Driver added charges without informing me. There’s no way to challenge nor dispute the charges. Customer Service simply non responsive despite me reaching out multiple times. Be very careful
Unreliable
Waited 1.5 hours for food just for it to get cancelled without a driver. The app had no communication or care for the order
Impossible to find an agent to talk
There is a strange charge on my credit card and it is impossible to find an agent to find out if this is an legit charge or not
What a piece of garbage!
Grab Thailand is really a nightmare. Driver‘s counseling at the last minute not enough drivers to pick you up. If you’re on the street they will never find you very similar to Grab India which is also abysmal. If you’re used to Uber and Lyft prepared to be disappointed. Taxi is a better option Never send you a notification on your phone. WhatsApp does not let you add your credit card what does it do? It’s just a brick
Piece of garbage
Grab is a huge piece of garbage, i ordered a car and nobody took I couldn’t even cancel make my price higher, overall because of this i came late to my flight, will never be using it, will use alternatives, do not trust grab
NEED IMPROVEMENT TO FLAG/REPORT LYING CUSTOMERS TO PROTECT SMALL BUSINESS!!
Please help develop features to flag customers with multiple incident reports to the small businesses or shippers. They are lying and POS. I saw many incidents customer reported that they didn’t receive the order to claim the refund. And Grab refunded them with money from small business! 🤬also, blamed on shipper. Which shipper would take one piece of cake and risk their account to be closed?! Think about it. These customers need to be flagged and closed accounts instead of making business and shipper pay for it !!!
Ripping off. Foreigner be aware
Grab automatically charged 4% on the transaction if u r using foreign credit card. It’s a very bad practice. I usually gave tips for the riders at least 15%. But after the foreign fee I didnt want to give tips anymore.
Frequent delays and cancellations for food orders
Frequent delays and cancellations for food orders. Good order may be cancelled up to 1.5h after order is passed, which obviously for food is terrible.
Cannot use
I cannot use the application when I need it because of the update. Older version cannot support the app and need to wait such a long time.
Không cho huỷ đơn
Đặt đồ lúc 9h mà 10h có tài xế cũng đ cho huỷ. Làm ăn chán
+ 9 more in the clipboard copy
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)