Review Insights · App Store
Grab: Taxi Ride, Food Delivery
Grab.com · 243,508 ratings · ★ 4.9
4.9
★★★★★
243,508 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"grab"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Very unreliable. I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from t…" - Tkrol7
2
"driver"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Very unreliable. I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from t…" - Tkrol7
3
"drivers"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Very unreliable. I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from t…" - Tkrol7
4
"order"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Very unreliable. I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from t…" - Tkrol7
5
"customer"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Non existent customer service. I booked a ride in Penang Malaysia. Driver added charges without informing me. There’s no way to challenge nor dispute the charges. Customer Service simply non responsive despite me reaching out multiple times. Be very careful" - SCSS98
6
"phone"
8 negative reviews mention this · 11% of all complaints
★★★★★ "What a piece of garbage!. Grab Thailand is really a nightmare. Driver‘s counseling at the last minute not enough drivers to pick you up. If you’re on the street they will never find you very similar to Grab India which is also abysmal. If you’re used to Uber and Ly…" - asahersh
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very unreliable
I’ve been using Grab for years with no issues until today. Waited over 2 hours for “driver’s to be available”, only for my order to be cancelled. If there are no drivers, they should’ve just told me in the first 30 minutes. I ordered from the same restaurant on Lineman and the food was delivered within 15 minutes. Please avoid this app for food orders and choose other options
Horrendous service. Incredibly rude drivers.
I’ve used grab many times now, and consistently have had rude drivers, every 2-3 trips. One driver even recently told me, to “not order grab again in this street, because it’s too congested” (KLCC). He also came 20 minutes late. Grab should accurately calculate the time for the driver to come based on the traffic, not blatantly lie and say 3 minutes estimated arrival when it took 20 minutes. Get a personal driver for your trip if you can, don’t waste your time with the garbage service from rude, unprofessional grab drivers.
泰国的grab司机也太垃圾了
显示8分钟到 结果硬是等了半个多小时 你堵车吧很能理解 但是为什么要说8分钟之后就到 ，最最可恶的是 我下单的地点是A栋 那个车机眼睛是摆设的吗？ 硬生生开到B栋 我拍照片给他我在A栋这边 他已读不回也不动 一直停车在B栋，这种车机下次不要推荐给我了 我去下个grab软件还不能直接投诉他，气死人
Thay đổi địa chỉ cùng giá tiền k cho đổi
Địt con đĩ mẹ chúng mày tập đoàn đa quốc gia mà đéo có người trực đêm thì sắp rồi sắp phá sản tới nơi rồi mấy con súc vật ! Địt con mẹ chúng mày lũ súc vật ! Cút mẹ chúng mày khỏi Vn đê địt con mẹ chúng mày ! Đổi địa chỉ đéo được, huỷ đơn hàng cũng đéo được ! Lũ súc vật ! Địt con mẹ chúng mày
NEVER AGAIN
NEVER BOOK HERE WHEN IN AN EMERGENCY, or if you have an URGENT MATTER.
Non existent customer service
I booked a ride in Penang Malaysia. Driver added charges without informing me. There’s no way to challenge nor dispute the charges. Customer Service simply non responsive despite me reaching out multiple times. Be very careful
Unreliable
Waited 1.5 hours for food just for it to get cancelled without a driver. The app had no communication or care for the order
Impossible to find an agent to talk
There is a strange charge on my credit card and it is impossible to find an agent to find out if this is an legit charge or not
What a piece of garbage!
Grab Thailand is really a nightmare. Driver‘s counseling at the last minute not enough drivers to pick you up. If you’re on the street they will never find you very similar to Grab India which is also abysmal. If you’re used to Uber and Lyft prepared to be disappointed. Taxi is a better option Never send you a notification on your phone. WhatsApp does not let you add your credit card what does it do? It’s just a brick
Piece of garbage
Grab is a huge piece of garbage, i ordered a car and nobody took I couldn’t even cancel make my price higher, overall because of this i came late to my flight, will never be using it, will use alternatives, do not trust grab
NEED IMPROVEMENT TO FLAG/REPORT LYING CUSTOMERS TO PROTECT SMALL BUSINESS!!
Please help develop features to flag customers with multiple incident reports to the small businesses or shippers. They are lying and POS. I saw many incidents customer reported that they didn’t receive the order to claim the refund. And Grab refunded them with money from small business! 🤬also, blamed on shipper. Which shipper would take one piece of cake and risk their account to be closed?! Think about it. These customers need to be flagged and closed accounts instead of making business and shipper pay for it !!!
Ripping off. Foreigner be aware
Grab automatically charged 4% on the transaction if u r using foreign credit card. It’s a very bad practice. I usually gave tips for the riders at least 15%. But after the foreign fee I didnt want to give tips anymore.
Frequent delays and cancellations for food orders
Frequent delays and cancellations for food orders. Good order may be cancelled up to 1.5h after order is passed, which obviously for food is terrible.
Cannot use
I cannot use the application when I need it because of the update. Older version cannot support the app and need to wait such a long time.
Không cho huỷ đơn
Đặt đồ lúc 9h mà 10h có tài xế cũng đ cho huỷ. Làm ăn chán
Grab is the worst
Actual wait times are 1.5-2x the wait times claimed in the app.
Often you’ll cancel and they won’t *actually* cancel, and then will try to charge you a no show fee.
If you cancel more than 3x, even if you’re cancelling instantly as soon as you see the wait time, they will lock you out of the app and try to force you to keep the app open on the app screen doing nothing else with your phone for half an hour before you can try to use the app again.
Fundamentally customer hostile, even taxis are a better experience, which is saying a lot.
Also, the 50p vouchers are fake. I waited a full 5 min after the claimed voucher time, which Is itself 10-15 min of waiting, and at 5 minutes past the time it still just says “your voucher is coming soon.” Driver was still 10 min + away, cancelled.
Often you’ll cancel and they won’t *actually* cancel, and then will try to charge you a no show fee.
If you cancel more than 3x, even if you’re cancelling instantly as soon as you see the wait time, they will lock you out of the app and try to force you to keep the app open on the app screen doing nothing else with your phone for half an hour before you can try to use the app again.
Fundamentally customer hostile, even taxis are a better experience, which is saying a lot.
Also, the 50p vouchers are fake. I waited a full 5 min after the claimed voucher time, which Is itself 10-15 min of waiting, and at 5 minutes past the time it still just says “your voucher is coming soon.” Driver was still 10 min + away, cancelled.
Drivers Cancel + Hiding Extra Fees
ZERO CUSTOMER SUPPORT. IMPOSSIBLE TO CONTACT HUMAN. FAQ AND AI HELP ONLY.
Drivers constantly cancel trips. It is so hard to even just get a driver and once you do you're worried they will cancel the whole time. Especially during important trips to the airport.
Recently they've switched their payment processing to Moca and hide extra charges on your services when using cards. Seems better if you use cash. Prices are generally just high.
Customer service does not exist.
Avoid Moca whenever possible.
Grab Unlimited is a complete scam - don't even think about using it.
Other ride and food apps will have better deals and free of hidden charges. I suggest switching if its possible for you.
Drivers constantly cancel trips. It is so hard to even just get a driver and once you do you're worried they will cancel the whole time. Especially during important trips to the airport.
Recently they've switched their payment processing to Moca and hide extra charges on your services when using cards. Seems better if you use cash. Prices are generally just high.
Customer service does not exist.
Avoid Moca whenever possible.
Grab Unlimited is a complete scam - don't even think about using it.
Other ride and food apps will have better deals and free of hidden charges. I suggest switching if its possible for you.
Sign up impossible
First the app requires you to solve 10 calculation puzzles only to then say "Oops something went wrong" during sign up. Registered now with a competitor.
Unsafe driver
Used it on a couple visits and only use executive vehicles. We got one “executive” vehicle that was definitely not clean and the driver was on the phone and texting the whole way. I asked for a refund and was not given anything
stupid step
Every time I’m working overtime and urgently ordering food, I forget this stupid step - I have to manually select utensils. Then it’s ruined, and I basically can’t eat my meal.
Not reliable app
Cost being higher than shown in application,Driver called for asking over charges and rude behaviour
Always deleted my phone
In myanmar, Rude ethics drivers and
Taking Grab is not safe for customers
Taking Grab is not safe for customers
If I could, I would have never used this app.
Compared to Uber and Lyft, this app is a trash. Many bugs and issues with geolocation and routes.
Fix the bugs
Sometimes for whatever reason 9 cents is left unpaid and instead of pulling that it requires you to change payment methods or pay that. Countless times i think i ordered a grab and 5 mins later I realized it blocked me for a random fee like that. Happens a lot Vietnam where the airport fees are added by drivers afterwards but it’s the most annoying thing ever
No human support omg
Only ai support that doesn’t help complex situations. No phone number to call or they hide it well. Paid for fast delivery and don’t get it and no refund for it very late delivery. Not customer friendly
Grab will kill you
They don’t care about your safety. They don’t check drivers skills, license and in case of problems hide drivers details. They won’t report their drivers if they brake the law. Worst company. Grab bike almost got us killed today. The driver cut in front of the truck, we almost got hit by it, she talked on the phone holding it in her hand half of the way. When I asked the Grab to report her to the traffic police they ignored my complaint.
Grab is horrible
Poor customer service and terrible functionality
Doesn’t work
Everytime I try to login with the 4 different login methods, I get a “oops something went wrong error” seems like there’s nothing to fix this neither
Horrible
Horrible support. App glitches. They don’t have basic problem solving skills & they aren’t reliable.
Illegal grab drivers on the footpaths all the time
EVERY DAY I HAVE TO DODGE GRAB DRIVERS ON THE FOOTPATHS. Bad ,rude , dangerous
quá khó chịu
đặt đơn 1 tiếng không có shipper nhận vẫn không cho huỷ
Bad service
Cancel order after order without not serious explications (lost lot of hours to wait, they cancel only 1-2h after your order)
Cứng nhắc và ngu dốt
Không bảo vệ đối tác, thiếu minh bạch, bảo vệ mấy con đủ nghi thì giỏi
Not worth it
The app keeps locating my phone in the wrong place. About every other ride. Have to pay cancellation fees when the driver can’t find me.
Ép người quá đáng
Một tập đoàn lớn mà xử lý với đối tác của mình quá tàn nhẫn
Forced item replacement??
The latest update removes the option to choose what you buy. It forces you to accept whatever the store decides to give you if their listed inventory is wrong and they do not have your item….
Cùi
Tôi chả quan tâm Minh Khang là thằng nào. Tài xế của Grap phải được grap bảo trợ.
“1 là nhịn, gỡ video, 2 là khoá app”
“1 là nhịn, gỡ video - 2 là khoá app”
Cc got skimmed
Credit card (which I only use for this app) got skimmed
Tệ
+1 xoá app vì cách xử lý tệ. Ng dân nghèo khổ lao động kiếm cơm mà ko bảo vệ ko cảm thông. Lại đi ủng hộ , cổ xuý cho sự côn đồ - bạo lực. Lũ bợ đít nghệ sĩ 🙏🏻🙏🏻🙏🏻
Lotteria 6 miles
ကြက်ကြော်လေးတုံးနဲ့ pepsiတစ်ခွက်မှာတာ pepsiပါမလာဘူး deliသမားလည်းနောက်တစ်ခေါက်ထပ်ပင်ပန်းရတယ် orderကိုသေချာစစ်ပေးပါရှင့်
Discriminate and unfair treatment to employee
Not recommend
Bad(
Bad bad bad
Lý do nhận 1 sao
Bảo vệ cho thằng nhạc sĩ lưu manh
tẩy chay, làm việc chỉ nghĩ đến lợi ích cho công ty thì cút
tẩy chay, làm việc chỉ nghĩ đến lợi ích cho công ty thì cút
App ủng hộ bạo lực tẩy chay đi anh em
App ủng hộ bạo lực tẩy chay đi anh em App ủng hộ bạo lực tẩy chay đi anh em App ủng hộ bạo lực tẩy chay đi anh em App ủng hộ bạo lực tẩy chay đi anh em
APP KHÔNG CÓ SỰ CHUYÊN NGHIỆP TRONG KHÂU GIẢI QUYẾT VẤN ĐỀ CHO NHÂN VIÊN
APP NÊN XEM LẠI VÀ XỬ LÝ CÔNG BẰNG CHO NHỮNG NHÂN VIÊN BÌNH THƯỜNG ĐANG CẦN LO CƠM ÁO GẠO TIỀN
không thấy an toàn, xử lý bất công quyền của nhân viên và công dân
xử lý ép buộc nhân viên đã gỡ app
App dỏm
App dỏm
tẩy chay
xài như hạch
+ 23 more in the clipboard copy
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)