Review Insights · App Store
Gridwise: Gig Driver Assistant
Gridwise, Inc. · 27,536 ratings · ★ 4.9
4.9
★★★★★
27,536 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"into"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Useless unless in big cities like ATL. One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediatel…" - ZER0M00D
2
"miles"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Improper tracking. I like this app I’ve never had an issue with it but recently it has not been tracking my miles at all and very inaccurately when it does the app is up to date please make it so the app always tracks every mile accurately this is actually ki…" - madacapio
3
"work"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Useless unless in big cities like ATL. One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediatel…" - ZER0M00D
4
"been"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Improper tracking. I like this app I’ve never had an issue with it but recently it has not been tracking my miles at all and very inaccurately when it does the app is up to date please make it so the app always tracks every mile accurately this is actually ki…" - madacapio
5
"does"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Improper tracking. I like this app I’ve never had an issue with it but recently it has not been tracking my miles at all and very inaccurately when it does the app is up to date please make it so the app always tracks every mile accurately this is actually ki…" - madacapio
6
"mileage"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Inaccurate Miles. I’ve tested multiple times. Mileage tracker is very inaccurate. I drive around 120-200 miles a day and the mileage tracker is off by 5-10 miles per day which isn’t a lot but if you’re doing gig work full time this could lead to thousands of dollars of missed deduction…" - SDReal222
7
"gridwise"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Inaccurate Miles. I’ve tested multiple times. Mileage tracker is very inaccurate. I drive around 120-200 miles a day and the mileage tracker is off by 5-10 miles per day which isn’t a lot but if you’re doing gig work full time this could lead to thousands of dollars of missed deduction…" - SDReal222
8
"money"
4 negative reviews mention this · 17% of all complaints
★★★★★ "False advertisement. This app is a false advertisement do not use. They will only charge you and use you as a guinea pig to work for your own money." - Lyft scammers
9
"logged"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Stopped tracking. After last update stopped tracking miles in manual mode. No changes in permissions, logged off as well" - ChaoticNeural
10
"support"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t Log In, Can’t Get Reports, No Help. One of the worst apps I have ever used. I needed my yearly report to do my Uber taxes, and I tried multiple times to have it sent to my email, but nothing ever arrived. I checked my spam folder and everything still nothing, recently I tried…" - Mariovalona.
11
"useless"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Useless unless in big cities like ATL. One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediatel…" - ZER0M00D
12
"every"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Improper tracking. I like this app I’ve never had an issue with it but recently it has not been tracking my miles at all and very inaccurately when it does the app is up to date please make it so the app always tracks every mile accurately this is actually ki…" - madacapio
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless unless in big cities like ATL
One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediately.
Inaccurate Miles. I’ve tested multiple times
Mileage tracker is very inaccurate. I drive around 120-200 miles a day and the mileage tracker is off by 5-10 miles per day which isn’t a lot but if you’re doing gig work full time this could lead to thousands of dollars of missed deductions. I’ve tested this out by taking before and after pictures of my odometer, at the start of my shift and end of my shift. it is always inaccurate. I’ve also ran another milage tracker (Stride) at the same time, and “stride” was accurate to the tee, while Gridwise always came in short. I ran this test multiple times. Very disappointed because the earnings tracker is very useful. Hope they can fix this.
False advertisement
This app is a false advertisement do not use. They will only charge you and use you as a guinea pig to work for your own money.
Beware - they steal your money
I canceled my subscription. They ignored the cancellation and charged me for another month to add insult to injury. They said they would continue charging me. This is fraudulent. I have reported them to Apple for fraud. I have screenshots documenting everything.
Stopped tracking
After last update stopped tracking miles in manual mode. No changes in permissions, logged off as well
Can’t Log In, Can’t Get Reports, No Help
One of the worst apps I have ever used. I needed my yearly report to do my Uber taxes, and I tried multiple times to have it sent to my email, but nothing ever arrived. I checked my spam folder and everything still nothing, recently I tried logging back in, but for some reason I had been logged out and couldn’t get back into my account. I attempted to reset my password several times, but again, no email was ever sent. Nothing! I even tried contacting customer support, and they never responded. Completely useless support and a very frustrating experience.
I even paid for their service, which makes it even worse. Definitely not worth it. I will not be using this app again.
I even paid for their service, which makes it even worse. Definitely not worth it. I will not be using this app again.
Where is my receipt information?
Again, you guys updated this app in wiped out all of our receipt information. Something needs to be done about this. This makes no sense that I have to go back and re-put in all receipt information all expense information from last year. This is ridiculous.
Not worth the membership at all. Doesn’t track all miles. Not worth it.
Only tracks miles with passengers. Which is the same thing Lyft and uber does. And doesn’t correctly input miles.
DO NOT LINK GIG ACCOUNS
I got the app this past week, and as part of the process, had to link my dasher account. Someone then used that information to login on my account and called me and phished more information out. Thankfully I called the real dasher support and changed my password. This app is untrustworthy with account data. User beware!
Scam scam scam
They will give your data to third-party so that they will scam you. please do not open this account.
No customer support
My Amazon flex has been “syncing” for 8 days but no data loads into the app as it does with other gig apps I have disappointed would like my money back as there’s no point for me if I can’t utilize the features that I signed up to have
Can’t login anymore
Idk what happened. But it keeps saying login error. It logged me out one day haven’t been able to get back in which means I lost all my mileage. Contacting support doesn’t work
Can't get my mileage report for 2024
I requested my 2024 mileage report PDF file four hours ago and I still haven't received it.
Jenky
This is the most useless glitchy app. It isn’t the magic bullet you’re looking for. Don’t waste your time.
Not a good app
This app , is not good for uber The navigation is slow to respond. Sends you pass the pick up location. Trying to get a hold of someone @ uber is impossible. Need to get better navigation maps. Not waste management. Also I’m a handicap driver. And I get out of the car to help passengers. And I come
Back to the car. And be cause I help
People I get hit on cancelations. Fix this app.
Back to the car. And be cause I help
People I get hit on cancelations. Fix this app.
Airport Arrivals
If you’re looking to be updated on airport arrivals this is NOT the app for you. Gridwise refuses to update their arrivals information on their app until hours later when the info’s no longer useful to you. They do love collecting your money whilst giving NOTHING in return. Worst experience with an app Everrrrr 😩😩😩
Does not have a free option.
They lie. There is no way to enter your miles and trips manually. And if it exists, they deliberately made it near impossible to find.
Be careful
They are literally charging to collect that that helps them continue to charge others - why would I want to compare my stats to others with so many factors. I thought I would get a heat map and currently activity reading like Google but know just a bunch of filler for people who are unorganized and can’t think for themselves- Deleted
Improper tracking
I like this app I’ve never had an issue with it but recently it has not been tracking my miles at all and very inaccurately when it does the app is up to date please make it so the app always tracks every mile accurately this is actually kind of annoying knowing it didn’t track every mile accurately
UN approved purchase.
I tried it for a couple days. canceled it the same day I was checking it out for the free week trial. now it’s trying to charge my card repeatedly a $16.99 charge. i can’t seem to make it stop. frustrating
Do not bother
GridWise promises a lot and delivers on almost none of it. You’ll be a month into the subscription and wondering why you didn’t cancel it already.
Finicky
I pay for Gridwise plus. As an independent contractor it is super convenient for the auto mileage tracker to start on its own, one less thing to worry about. So far it has days where it just decides to not track or completely log me out of the app and not log anything. Instacart shopper has to be logged into every day which logs you out of the instacart shopper app. I’ve already manually logged so much into this app that I’ve passed the point of no return but next year I will not be using this app.
Insights are not accurate..
This app is saying Roadie is the second best top service in my area when it’s not. Roadie hardly have any jobs available ever and if they do they’re very low paying. I do almost every app in this area and can tell you Roadie is one of the worst, not best.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)