Review Insights · App Store
Gridwise: Gig Driver Assistant
Gridwise, Inc. · 27,931 ratings · ★ 4.9
4.9
★★★★★
27,931 ratings
🎯 Build a better version
Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"data"
5 negative reviews mention this · 22% of all complaints
★★★★★ "A little to much info. It asks for your username & password for any platform you use for the “sign in process” 🚩🚩 I see a potential data leak coming. Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an a…" - BuddyFlores
2
"work"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Stay away!. This app is trash. The mileage tracking works periodically but when your job is to drive you need it to always track your mileage. $15 and it did not work. Was unable to get a refund through the developer or Apple. Scummy." - Damien 1337
3
"information"
4 negative reviews mention this · 17% of all complaints
★★★★★ "A little to much info. It asks for your username & password for any platform you use for the “sign in process” 🚩🚩 I see a potential data leak coming. Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an a…" - BuddyFlores
4
"uber"
4 negative reviews mention this · 17% of all complaints
★★★★★ "A little to much info. It asks for your username & password for any platform you use for the “sign in process” 🚩🚩 I see a potential data leak coming. Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an a…" - BuddyFlores
5
"mileage"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Stay away!. This app is trash. The mileage tracking works periodically but when your job is to drive you need it to always track your mileage. $15 and it did not work. Was unable to get a refund through the developer or Apple. Scummy." - Damien 1337
6
"miles"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Only for large cities. App pulls data from large cities. I live 90 miles from Philadelphia and it’s “including my city as part of Philadelphia”" - Dhh755
7
"into"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Useless unless in big cities like ATL. One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediatel…" - ZER0M00D
8
"money"
4 negative reviews mention this · 17% of all complaints
★★★★★ "False advertisement. This app is a false advertisement do not use. They will only charge you and use you as a guinea pig to work for your own money." - Lyft scammers
9
"support"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t Log In, Can’t Get Reports, No Help. One of the worst apps I have ever used. I needed my yearly report to do my Uber taxes, and I tried multiple times to have it sent to my email, but nothing ever arrived. I checked my spam folder and everything still nothing, recently I tried…" - Mariovalona.
10
"getting"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Getting more and more expensive. It used to be free to sync earnings automatically then went to $72 a year now it’s $108. Ridiculous" - Caryrae
11
"password"
3 negative reviews mention this · 13% of all complaints
★★★★★ "A little to much info. It asks for your username & password for any platform you use for the “sign in process” 🚩🚩 I see a potential data leak coming. Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an a…" - BuddyFlores
12
"makes"
3 negative reviews mention this · 13% of all complaints
★★★★★ "A little to much info. It asks for your username & password for any platform you use for the “sign in process” 🚩🚩 I see a potential data leak coming. Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an a…" - BuddyFlores
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Getting more and more expensive
It used to be free to sync earnings automatically then went to $72 a year now it’s $108. Ridiculous
A little to much info
It asks for your username & password for any platform you use for the “sign in process” 🚩🚩
I see a potential data leak coming.
Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an app that makes you login to it so they can see what type of data you have.
I wouldn’t download it that’s just me.
I see a potential data leak coming.
Your information could be getting sold, hacked and so on. Do not ever link your uber or dasher, etc to an app that makes you login to it so they can see what type of data you have.
I wouldn’t download it that’s just me.
Stay away!
This app is trash. The mileage tracking works periodically but when your job is to drive you need it to always track your mileage. $15 and it did not work. Was unable to get a refund through the developer or Apple. Scummy.
Only for large cities
App pulls data from large cities. I live 90 miles from Philadelphia and it’s “including my city as part of Philadelphia”
Why am I getting pop-up ads on an app that I’m paying a subscription to?
I am paying for this app every month but now it just added pop-up ads whenever I start the app. I am already paying for this app I should never see an ad.
Useless unless in big cities like ATL
One of this apps main selling points was that it can give you insights into when the best time to work!- except it only works in big cities, despite my city being the 2nd biggest city in the state bahaha. What a joke. Uninstalled immediately.
Inaccurate Miles. I’ve tested multiple times
Mileage tracker is very inaccurate. I drive around 120-200 miles a day and the mileage tracker is off by 5-10 miles per day which isn’t a lot but if you’re doing gig work full time this could lead to thousands of dollars of missed deductions. I’ve tested this out by taking before and after pictures of my odometer, at the start of my shift and end of my shift. it is always inaccurate. I’ve also ran another milage tracker (Stride) at the same time, and “stride” was accurate to the tee, while Gridwise always came in short. I ran this test multiple times. Very disappointed because the earnings tracker is very useful. Hope they can fix this.
False advertisement
This app is a false advertisement do not use. They will only charge you and use you as a guinea pig to work for your own money.
Beware - they steal your money
I canceled my subscription. They ignored the cancellation and charged me for another month to add insult to injury. They said they would continue charging me. This is fraudulent. I have reported them to Apple for fraud. I have screenshots documenting everything.
Stopped tracking
After last update stopped tracking miles in manual mode. No changes in permissions, logged off as well
Can’t Log In, Can’t Get Reports, No Help
One of the worst apps I have ever used. I needed my yearly report to do my Uber taxes, and I tried multiple times to have it sent to my email, but nothing ever arrived. I checked my spam folder and everything still nothing, recently I tried logging back in, but for some reason I had been logged out and couldn’t get back into my account. I attempted to reset my password several times, but again, no email was ever sent. Nothing! I even tried contacting customer support, and they never responded. Completely useless support and a very frustrating experience.
I even paid for their service, which makes it even worse. Definitely not worth it. I will not be using this app again.
I even paid for their service, which makes it even worse. Definitely not worth it. I will not be using this app again.
Where is my receipt information?
Again, you guys updated this app in wiped out all of our receipt information. Something needs to be done about this. This makes no sense that I have to go back and re-put in all receipt information all expense information from last year. This is ridiculous.
Not worth the membership at all. Doesn’t track all miles. Not worth it.
Only tracks miles with passengers. Which is the same thing Lyft and uber does. And doesn’t correctly input miles.
DO NOT LINK GIG ACCOUNS
I got the app this past week, and as part of the process, had to link my dasher account. Someone then used that information to login on my account and called me and phished more information out. Thankfully I called the real dasher support and changed my password. This app is untrustworthy with account data. User beware!
Scam scam scam
They will give your data to third-party so that they will scam you. please do not open this account.
No customer support
My Amazon flex has been “syncing” for 8 days but no data loads into the app as it does with other gig apps I have disappointed would like my money back as there’s no point for me if I can’t utilize the features that I signed up to have
Can’t login anymore
Idk what happened. But it keeps saying login error. It logged me out one day haven’t been able to get back in which means I lost all my mileage. Contacting support doesn’t work
Can't get my mileage report for 2024
I requested my 2024 mileage report PDF file four hours ago and I still haven't received it.
Jenky
This is the most useless glitchy app. It isn’t the magic bullet you’re looking for. Don’t waste your time.
Not a good app
This app , is not good for uber The navigation is slow to respond. Sends you pass the pick up location. Trying to get a hold of someone @ uber is impossible. Need to get better navigation maps. Not waste management. Also I’m a handicap driver. And I get out of the car to help passengers. And I come
Back to the car. And be cause I help
People I get hit on cancelations. Fix this app.
Back to the car. And be cause I help
People I get hit on cancelations. Fix this app.
Airport Arrivals
If you’re looking to be updated on airport arrivals this is NOT the app for you. Gridwise refuses to update their arrivals information on their app until hours later when the info’s no longer useful to you. They do love collecting your money whilst giving NOTHING in return. Worst experience with an app Everrrrr 😩😩😩
UN approved purchase.
I tried it for a couple days. canceled it the same day I was checking it out for the free week trial. now it’s trying to charge my card repeatedly a $16.99 charge. i can’t seem to make it stop. frustrating
Do not bother
GridWise promises a lot and delivers on almost none of it. You’ll be a month into the subscription and wondering why you didn’t cancel it already.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)