Review Insights · App Store
Groundwire: VoIP SIP Softphone
Acrobits · 113 ratings · ★ 3.8
3.8
★★★★★
113 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"calls"
6 negative reviews mention this · 27% of all complaints
★★★★★ "No bueno. Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time." - davinmichael
2
"call"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
3
"phone"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
4
"support"
4 negative reviews mention this · 18% of all complaints
★★★★★ "No bueno. Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time." - davinmichael
5
"update"
4 negative reviews mention this · 18% of all complaints
★★★★★ "April 9 update broke SIP accounts. After the update on April 9 all my SIP accounts are gone. Deleting the app does not unregister their PUSH server from your SIP server so now you can’t even use another service. Completely unacceptable." - Bort900
6
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Read Terms of service first.. I paid for the app then when provided with the TOS that are unacceptable for me I couldn’t get a refund." - BigMeechW
7
"show"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Frustrated. I’m very frustrated with this APP as of late. Missed or severely delayed texts & calls that don’t even show on my missed calls. I’ll need to find another solution for a VOIP." - JMD teach
8
"push"
3 negative reviews mention this · 14% of all complaints
★★★★★ "No Push Notifications, No SMS. I use VoIP.ms. I can make a call with the app, but incoming calls don't trigger a notification. Also there is no text message option in the app and texts do not trigger any sort of notification even when the app is in the foreground. Wasred…" - JSmith1791
9
"number"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It won’t authenticate. I purchased this app and tried to insert SIP credentials for the fly number PBXX but it load and says error. I need help" - Ergin Goren
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Read Terms of service first.
I paid for the app then when provided with the TOS that are unacceptable for me I couldn’t get a refund.
Don't paginate call history
Used to be able to endlessly scroll call history. Now I have to hit "next 10." Terrible experience.
No bueno
Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time.
The new icon is eye cancer
Provide an option to choose a different icon
No Push Notifications, No SMS
I use VoIP.ms. I can make a call with the app, but incoming calls don't trigger a notification. Also there is no text message option in the app and texts do not trigger any sort of notification even when the app is in the foreground. Wasred money.
Bugs reported but never fixed
Reports several bugs to support and they have been acknowledged but never fixed…
no support
be aware that if you have any issues with the app, you are on your own, no support!
App erases ALL configuration!!!
This has been a great software for years, but today all of a sudden it wiped out all my configuration, saved recording etc. What the heck!
April 9 update broke SIP accounts
After the update on April 9 all my SIP accounts are gone. Deleting the app does not unregister their PUSH server from your SIP server so now you can’t even use another service. Completely unacceptable.
Your latest update removed all my accounts
Today (Apr 9, 2022), the app was upgraded automatically and all my accounts were removed. The app was like newly installed. I couldn’t receive any call from my office and clients right now.
It won’t authenticate
I purchased this app and tried to insert SIP credentials for the fly number PBXX but it load and says error. I need help
iPad
Why no love for the iPad? I would be nice if the app would at least rotate.
Long time user - waiting a long time for a real iPad app.
Long time user - waiting a long time for a real iPad app.
This app’s time has passed
(Review removed due to discontinuation of Gizmo5 SIP service)
Last update broke it
The last update completely broke the app. Now if you receive call that not in your phone book, it only show incoming from NOT FOUND, not the phone number! This is dumb.
Favorites - Phone Type now missing
In the last update all of the phone types of my favorites are now not displayed. You use to see a contact and then at the bottom of the contact image it would show “home” or “mobile”, etc. Now it shows nothing and you have no idea what number you are dialing. PLEASE FIX!
Horrible New Interface
The new interface is horrible you can now only see 6 calls in the history at once compared to 14 before everything is way to spaced out and the font is way too big and now everything is capitalized. They still did not fix the tab bar either why are there lines on the top and bottom of it no other app does this.
Doesn’t let me set up my acc
$9.99 full price. I try almost 1hr to set up my account and no one works for me.
Look like has what i need but setting up account its not so friendly.
Look like has what i need but setting up account its not so friendly.
Support is NON-EXISTENT
If I could give this app 0 stars I would. I emailed support about an issue 5 days ago and have gotten 0 response. So disappointed that they market this product as a "Business Caliber" application. That is totally bogus! DONT WASTE YOUR TIME. BUYER BEWARE!!!
Terrible
I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t.
Frustrated
I’m very frustrated with this APP as of late. Missed or severely delayed texts & calls that don’t even show on my missed calls.
I’ll need to find another solution for a VOIP.
I’ll need to find another solution for a VOIP.
Constant issues with the quality of the phone calls
The quality of the phone calls are horrible!
If you are working in the customer department this application will make your company look extremely bad and will create a negative impression to your clients.
If you are working in the customer department this application will make your company look extremely bad and will create a negative impression to your clients.
Laggy push notifications and bad UI
Push notifications are a bit laggy, I often loose calls due to caller hang up. Both the UI and the overall experience while using this app are pretty bad. I also experience a giant lag right after answering calls (probably waiting for the connection to establish). Too expensive for what it delivers.
Sentiment summary
67%
Positive (4-5★)
8%
Neutral (3★)
25%
Negative (1-2★)