Review Insights · App Store
Groundwire: VoIP SIP Softphone
Acrobits · 111 ratings · ★ 3.8
3.8
★★★★★
111 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
14 negative reviews mention this · 31% of all complaints
★★★★★ "April 9 update broke SIP accounts. After the update on April 9 all my SIP accounts are gone. Deleting the app does not unregister their PUSH server from your SIP server so now you can’t even use another service. Completely unacceptable." - Bort900
2
"calls"
13 negative reviews mention this · 29% of all complaints
★★★★★ "No bueno. Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time." - davinmichael
3
"work"
11 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
4
"call"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
5
"phone"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
6
"receive"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Your latest update removed all my accounts. Today (Apr 9, 2022), the app was upgraded automatically and all my accounts were removed. The app was like newly installed. I couldn’t receive any call from my office and clients right now." - Chalk L
7
"iphone"
6 negative reviews mention this · 13% of all complaints
★★★★★ "No connection over cellular on iPhone 6/7 Plus.. Please fix the issue when iphone 6/7 Plus don't connect over cellular. I think it's related more to the app version (new one has issue, while old one works)." - bkarshibaev
8
"terrible"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible. I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t." - WDWKat016
9
"support"
5 negative reviews mention this · 11% of all complaints
★★★★★ "No bueno. Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time." - davinmichael
10
"been"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Bugs reported but never fixed. Reports several bugs to support and they have been acknowledged but never fixed…" - wavesoundr
11
"accounts"
5 negative reviews mention this · 11% of all complaints
★★★★★ "April 9 update broke SIP accounts. After the update on April 9 all my SIP accounts are gone. Deleting the app does not unregister their PUSH server from your SIP server so now you can’t even use another service. Completely unacceptable." - Bort900
12
"removed"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Your latest update removed all my accounts. Today (Apr 9, 2022), the app was upgraded automatically and all my accounts were removed. The app was like newly installed. I couldn’t receive any call from my office and clients right now." - Chalk L
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Don't paginate call history
Used to be able to endlessly scroll call history. Now I have to hit "next 10." Terrible experience.
No bueno
Hasn’t worked correctly since the day I was forced to adopt this app about 60 days ago. Long hours spent with tech support have only resulted in minor improvements. Drops calls constantly, & cuts off voicemails every time.
The new icon is eye cancer
Provide an option to choose a different icon
No Push Notifications, No SMS
I use VoIP.ms. I can make a call with the app, but incoming calls don't trigger a notification. Also there is no text message option in the app and texts do not trigger any sort of notification even when the app is in the foreground. Wasred money.
Bugs reported but never fixed
Reports several bugs to support and they have been acknowledged but never fixed…
no support
be aware that if you have any issues with the app, you are on your own, no support!
App erases ALL configuration!!!
This has been a great software for years, but today all of a sudden it wiped out all my configuration, saved recording etc. What the heck!
April 9 update broke SIP accounts
After the update on April 9 all my SIP accounts are gone. Deleting the app does not unregister their PUSH server from your SIP server so now you can’t even use another service. Completely unacceptable.
Your latest update removed all my accounts
Today (Apr 9, 2022), the app was upgraded automatically and all my accounts were removed. The app was like newly installed. I couldn’t receive any call from my office and clients right now.
It won’t authenticate
I purchased this app and tried to insert SIP credentials for the fly number PBXX but it load and says error. I need help
iPad
Why no love for the iPad? I would be nice if the app would at least rotate.
Long time user - waiting a long time for a real iPad app.
Long time user - waiting a long time for a real iPad app.
This app’s time has passed
(Review removed due to discontinuation of Gizmo5 SIP service)
Last update broke it
The last update completely broke the app. Now if you receive call that not in your phone book, it only show incoming from NOT FOUND, not the phone number! This is dumb.
Favorites - Phone Type now missing
In the last update all of the phone types of my favorites are now not displayed. You use to see a contact and then at the bottom of the contact image it would show “home” or “mobile”, etc. Now it shows nothing and you have no idea what number you are dialing. PLEASE FIX!
Horrible New Interface
The new interface is horrible you can now only see 6 calls in the history at once compared to 14 before everything is way to spaced out and the font is way too big and now everything is capitalized. They still did not fix the tab bar either why are there lines on the top and bottom of it no other app does this.
Doesn’t let me set up my acc
$9.99 full price. I try almost 1hr to set up my account and no one works for me.
Look like has what i need but setting up account its not so friendly.
Look like has what i need but setting up account its not so friendly.
Support is NON-EXISTENT
If I could give this app 0 stars I would. I emailed support about an issue 5 days ago and have gotten 0 response. So disappointed that they market this product as a "Business Caliber" application. That is totally bogus! DONT WASTE YOUR TIME. BUYER BEWARE!!!
CRAP
Do not download. you won't get your $ back and you can't even figure out how to use the dang thing.
I can't believe no one has soemthing easier to use to transfer calls from one cell to the other.That seems pretty basic.
I can't believe no one has soemthing easier to use to transfer calls from one cell to the other.That seems pretty basic.
Crash then lost all my settings
Just lost all of my confidence in this app. Latest update crashes the app then you loose all your settings and data. Looser app!
Keeps crashing
Normally a totally great app, but the current version won't want to start up... instead it closes right again when launching
App keeps crashing
Ever since this update the app crashes every time I try to make a call and then when I receive a call is freezes up. Not good as my company relies on this app a lot of times!
Removed support for Google Voice!
They've removed support for making calls with Google Voice, which was one of the best features of the app! Please bring it back!
Prior review:
This is the best SIP client for iphone that I've found, and I've tried several. A little on the pricy side, but definitely worth it.
Has customized setup for lots of different SIP providers, including a pretty decent interface to Google Voice.
Some people seem to be complaining that it's too complicated, but SIP has a lot of options, and to support lots of different systems, a certain amount of complexity is required. But the interface is clean and logical, and once your accounts are setup, it's really easy to use.
Give me flexibility any day, much better than only supporting a single (or just a few) providers.
Prior review:
This is the best SIP client for iphone that I've found, and I've tried several. A little on the pricy side, but definitely worth it.
Has customized setup for lots of different SIP providers, including a pretty decent interface to Google Voice.
Some people seem to be complaining that it's too complicated, but SIP has a lot of options, and to support lots of different systems, a certain amount of complexity is required. But the interface is clean and logical, and once your accounts are setup, it's really easy to use.
Give me flexibility any day, much better than only supporting a single (or just a few) providers.
Developers made it worthless
These guys do not test their product before publishing it. Groundwire used to work but some releases have been buggy / broken features. This last release added “Do Not Disturb” capability - permanently. You can no longer receive calls. Its been over a month and no fix in sight. This publisher is no longer compelling or viable.
Used to work, now it's junk!
This used to work flawlessly before it updated, then it wiped all my settings! Now it can't receive phone calls when registered with my phone system, even though I entered the same settings. Thanks for the update!!! Can I get a refund???
Piece of crap
Does not work with iPhone 6. Videos are useless. Preconfigured setups are simply incomplete and don't work with the sip providers. They load a few parameters, not all, and if you want to spend 6 hours doing trial and error you can get it to work, why should you have to? Don't buy.
Terrible! The update wipes all settings!
I'll start by saying I like the product and have been using it for a couple of years now.
What happened in the latests update is that it completely wiped my account settings, forcing me to re-do them (which takes about 20 long minutes).
The personalized setting which were tweaked to fit our phone system as well as personal preferences are the result of a couple of years of trial and error.
This is definitely laziness and negligence on part of the developers.
What happened in the latests update is that it completely wiped my account settings, forcing me to re-do them (which takes about 20 long minutes).
The personalized setting which were tweaked to fit our phone system as well as personal preferences are the result of a couple of years of trial and error.
This is definitely laziness and negligence on part of the developers.
Ios7 craptastic
Does not work after update to iOS 7.1.2 on iPhone4. Completely unresponsive app. Now how to go back to iOS 5? Who tests this app? Apple forces me to update iOS and break the only app I use every day.
Please, fix the app
After the update all my sip accounts went offline. Even though push notifications work, I can no longer place and receive calls. A terrible update.
Promising Sip client
Latest update rendered app useless. Pushed calls cannot be answered. Delayed actions when clicking on app tabs ( call to favorites etc).
Huge step backwards.
Good start but needs improvement because app will crash when one tries to answer a pushed call while listening tune in radio app in the background. VPN should be added in the near future. Besides all this app leads its competitors.
Huge step backwards.
Good start but needs improvement because app will crash when one tries to answer a pushed call while listening tune in radio app in the background. VPN should be added in the near future. Besides all this app leads its competitors.
Cannot login into google voice
This release broke google voice a message box says: Empty username or password.
Even tried creating a new GV account and the problem remains.
All other accounts work fine.
Please fix!!
Even tried creating a new GV account and the problem remains.
All other accounts work fine.
Please fix!!
Won't open crashes
Previous version was good now crashes won't open iphone 4 ios 6
Problem in iOS7
Installed APP.. registered fine on our VOIP system
Made a test call.. No audio, Rebooted the phone, it worked for one call
Then lost audio.. The problem is made worse is that this app kills audio SYSTEM WIDE.. i lost my email, text notifications! WHen calling out on my cell number (Not voip) or receiving a call.. you can only hear yourself with static and echo.
Quitting the app is no help. I removed and rebooted.
System sounds and regular calling work again.
This is very a very intrusive bug.. I never used this app before so I only have iOS7 experience with it. as for now, don't use it.
I ended up buying yet another soft phone app… BRIA and it works fine and was cheaper. My VOIP provider suggested both of these so I will give Groudwire the benefit of the doubt that .. it used to work under other iOS versions… But, test your apps.. wasted 9.99
Made a test call.. No audio, Rebooted the phone, it worked for one call
Then lost audio.. The problem is made worse is that this app kills audio SYSTEM WIDE.. i lost my email, text notifications! WHen calling out on my cell number (Not voip) or receiving a call.. you can only hear yourself with static and echo.
Quitting the app is no help. I removed and rebooted.
System sounds and regular calling work again.
This is very a very intrusive bug.. I never used this app before so I only have iOS7 experience with it. as for now, don't use it.
I ended up buying yet another soft phone app… BRIA and it works fine and was cheaper. My VOIP provider suggested both of these so I will give Groudwire the benefit of the doubt that .. it used to work under other iOS versions… But, test your apps.. wasted 9.99
iOS 6 g.729 issue
After upgrade today to iOS 6 I'm not able to restore my g.729 and app wants me to buy it again!!! This is a rip off
Terrible
I have to use this for work and it’s unavailable more than it’s available. It cuts me off mid phone call as well. If I didn’t have to use it for work, I wouldn’t.
Frustrated
I’m very frustrated with this APP as of late. Missed or severely delayed texts & calls that don’t even show on my missed calls.
I’ll need to find another solution for a VOIP.
I’ll need to find another solution for a VOIP.
Constant issues with the quality of the phone calls
The quality of the phone calls are horrible!
If you are working in the customer department this application will make your company look extremely bad and will create a negative impression to your clients.
If you are working in the customer department this application will make your company look extremely bad and will create a negative impression to your clients.
Laggy push notifications and bad UI
Push notifications are a bit laggy, I often loose calls due to caller hang up. Both the UI and the overall experience while using this app are pretty bad. I also experience a giant lag right after answering calls (probably waiting for the connection to establish). Too expensive for what it delivers.
No connection over cellular on iPhone 6/7 Plus.
Please fix the issue when iphone 6/7 Plus don't connect over cellular.
I think it's related more to the app version (new one has issue, while old one works).
I think it's related more to the app version (new one has issue, while old one works).
Crashes
This app crashes way too often. Either people can't hear you or vice versa. It hangs up way too much on a daily basis even when tot in wifi or have a signal. It's need an update ASAP.. please try fixing these problems especially having to pay $10 for the app and it doesn't function properly!!!
Ringer selection is horrendous.
Please allow us to choose iOS ringers or add our own.
As of today, crashes all of the time
Always a good experience with this app until today. Now it doesn't work at all.
Good but needs update
Please update for ios8 and the 6+!
Decent app, but terrible usability
Groundwire is one of the better VOIP apps out there with great features, low battery drain for incoming calls, and decent sound quality. However, with the latest major revision (v3.x) the app had taken a major step backwards in terms of usability, even though call quality has actually improved. The usability issues have made me switch to Bria as my primary app - hence 2 stars.
The all dark theme is impossible to see and use outdoors. It's very hard to see (even indoors) if Mute is enabled. Basic call related information like call duration have been removed, or hidden away. Thin fonts with low contrast are hard to read. Overall the app needs a high contrast theme.
Bluetooth headset usage is now very buggy - once you mute a call, the unmute doesn't work. DTMF tones are extremely unreliable - have to switch off the headset to reliably enter numbers on the keypad.
It doesn't handle multiple (merged) iPhone address books well. You might select a person's cell phone to call, but Groundwire will actually call their work number etc.
The all dark theme is impossible to see and use outdoors. It's very hard to see (even indoors) if Mute is enabled. Basic call related information like call duration have been removed, or hidden away. Thin fonts with low contrast are hard to read. Overall the app needs a high contrast theme.
Bluetooth headset usage is now very buggy - once you mute a call, the unmute doesn't work. DTMF tones are extremely unreliable - have to switch off the headset to reliably enter numbers on the keypad.
It doesn't handle multiple (merged) iPhone address books well. You might select a person's cell phone to call, but Groundwire will actually call their work number etc.
Not the best
Configuration is more difficult than other commercial SIP clients. Too many steps on too many screens to make it work with most SIP service providers. The default settings are wrong.
Please update for iPhone 5!
Please update for iPhone 5!
Sentiment summary
68%
Positive (4-5★)
8%
Neutral (3★)
24%
Negative (1-2★)