Review Insights · App Store
Gymondo: Fitness Workout Plans
Gymondo · 899 ratings · ★ 4.7
4.7
★★★★★
899 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
10 negative reviews mention this · 37% of all complaints
★★★★★ "Worst customer service. This company does not help if you have issues and they take forever to get back to you. Do not use" - alishaadair11
2
"service"
10 negative reviews mention this · 37% of all complaints
★★★★★ "Worst customer service. This company does not help if you have issues and they take forever to get back to you. Do not use" - alishaadair11
3
"customer service"
10 negative reviews mention this · 37% of all complaints
★★★★★ "Worst customer service. This company does not help if you have issues and they take forever to get back to you. Do not use" - alishaadair11
4
"subscription"
8 negative reviews mention this · 30% of all complaints
★★★★★ "Won’t let me sign in. I have deleted and re-downloaded this app over 10 times every time I sign into it with my Apple ID. It takes me back to the home screen, but in a different language. When I still proceed to sign in with my Apple ID it just keeps taking me b…" - ReggineDorsey
5
"cancel"
8 negative reviews mention this · 30% of all complaints
★★★★★ "Not Secure per Google. I created an account online using my google credentials as offered. Go to the app to login and I can’t because google doesn’t trust their security. Guess I have to create a new account and set up billing again and cancel the google account …" - LCS1381
6
"workouts"
8 negative reviews mention this · 30% of all complaints
★★★★★ "Disappointing. I enjoy the workouts on this app, but the app itself and their team aren’t great. They renewed my yearly subscription without warning. The app is glitchy. For instance, apparently you can save 25% on your subscription if you share your refe…" - Prettygurl22
7
"charged"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Not Secure per Google. I created an account online using my google credentials as offered. Go to the app to login and I can’t because google doesn’t trust their security. Guess I have to create a new account and set up billing again and cancel the google account …" - LCS1381
8
"free"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Disappointing. I enjoy the workouts on this app, but the app itself and their team aren’t great. They renewed my yearly subscription without warning. The app is glitchy. For instance, apparently you can save 25% on your subscription if you share your refe…" - Prettygurl22
9
"refund"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Worthless company.. Canceled my subscription 1 year ago and they just charged me my “annual fee” again for $83 and so I called and sent proof of cancellation and still won’t give me my refund for the subscription I canceled a year ago." - Dfiefhj
10
"membership"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Not Secure per Google. I created an account online using my google credentials as offered. Go to the app to login and I can’t because google doesn’t trust their security. Guess I have to create a new account and set up billing again and cancel the google account …" - LCS1381
11
"year"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Won’t let me sign in. I have deleted and re-downloaded this app over 10 times every time I sign into it with my Apple ID. It takes me back to the home screen, but in a different language. When I still proceed to sign in with my Apple ID it just keeps taking me b…" - ReggineDorsey
12
"money"
5 negative reviews mention this · 19% of all complaints
★★★★★ "They DEFRAUDED me!. They committed FRAUD by charging me quietly for a whole year of membership renewal without sending me any communication, notification or reminder in advance. Also, no communication was sent after my credit card was charged. I just accident…" - Vgtaleo
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Frustrating
This has been the most frustrating experience I’ve had in a long time. I cannot change the app language to English. I don’t speak or read German. I figured out how to change it on the website, but not the app. Now I’m off to delete the app.
Won’t let me sign in
I have deleted and re-downloaded this app over 10 times every time I sign into it with my Apple ID. It takes me back to the home screen, but in a different language. When I still proceed to sign in with my Apple ID it just keeps taking me back to the home screen to login 😑😑😑 I paid for a yearly subscription and I can’t get into the app because it signed me out
They DEFRAUDED me!
They committed FRAUD by charging me quietly for a whole year of membership renewal without sending me any communication, notification or reminder in advance. Also, no communication was sent after my credit card was charged. I just accidentally found out that I was charged for a whole year. Looks like that’s the way they make money in their business. Please AVOID them!
Worst customer service
This company does not help if you have issues and they take forever to get back to you. Do not use
Worthless company.
Canceled my subscription 1 year ago and they just charged me my “annual fee” again for $83 and so I called and sent proof of cancellation and still won’t give me my refund for the subscription I canceled a year ago.
Sketchy scammy app
They will auto renew you with no warning and it will be 5x the amount you paid when you first signed up. Customer service refuses to refund you and takes forever to reply. Not worth it. Free YouTube workouts are better honestly.
Language
This app is useless as I don’t read or speak German. Is there any way to download an English version?
different language
i deleted the app. every time i put it on english and went back to it, it set it as german. i loved the app before but i dont want the default to be a german language. theres no use on using it if i cant understand what im doing on it
0/10 recommend
App content gets 2 stars and the customer service gets 1 star. I canceled my membership 6 months ago and now they’re charging me $83 and telling me I didn’t cancel my membership and the only way to cancel now is to pay the $83. Ridiculous. The videos lag and the workouts aren’t that great.
Bad customer service
I went on the app and canceled my subscription months ago and apparently it didn’t cancel. I was now charged 85 dollars for an app that I can’t even use due to being high risk pregnancy and they refuse to give me a refund!
membership
Hi I paid full one year in September 2020 and I can not access the exercises now they asking me to pay to unlock it.
I email them about a month ago and no response.
The programs are great and I love the app but why they don’t respond to my email or help me get what I paid for.
Anyone knows how to contact them via phone
I email them about a month ago and no response.
The programs are great and I love the app but why they don’t respond to my email or help me get what I paid for.
Anyone knows how to contact them via phone
Do not download thisapp
terrible app first I tried to subscribe for a month payment of 6.99 but they charge me 83.3 dollars you want to save you’re money do not download this app
Age limit
Hi, While downloading this app, it is written +4 for age limit, But after getting the app and registration and setting the proper program, at latest step the app doesn’t accept you as a member unless you are 16 years old.
The app was offered to me by my older friend.
The app was offered to me by my older friend.
Really bad customer service!!!!
I downloaded the app and subscribed for a free trial. I tried to cancel MANY times before the trial was up and couldn't even find how to do it in the app and now they charged me $83.99 for and app I've never even used!!!! My bank account went negative and now I will be charged for it! I need a refund ASAP
False advertisement
The trick is you pay for the entire subscription up front! The free workouts are great because there are videos showing you what to do however there is no nutrition plan fit for your specific needs, so basically you pay $50 to get the SAME videos that you can get for free. This was a total waste of money and discouragement. I advise you to only use the app for the free workouts.
No customer service
I have been trying to cancel this subscription for weeks, even before my 14 day trial was up. I could find no way to cancel and can’t find any phone number to call. They will only respond through an email. Do not subscribe.
THEY WILL TAKE YOUR MONEY
DONT BUY THIS APP THEY HAVE NO CUSTOMER SERVICE AND THEY WILL TAKE YOUR MONEY
Terrible customer service
I attempted to cancel before my free trial was up and haven’t gotten any response from customer service about it except the automated messages. Then I was charged $85 because
No one could help me out with canceling the free trial in time. You would think it would be on the app to cancel at any time, but I have tried multiple times and haven’t received any support. I don’t care about any reviews about how good the workouts are. If you don’t have good customer service, your product isn’t worth it.
No one could help me out with canceling the free trial in time. You would think it would be on the app to cancel at any time, but I have tried multiple times and haven’t received any support. I don’t care about any reviews about how good the workouts are. If you don’t have good customer service, your product isn’t worth it.
ZERO CUSTOMER SERVICE
There is no customer service. If something happens, you need to reach someone, needs to talk to someone about a refund, have any type of issue etc- there is no customer service number. You have to send a message - outside of your account, (you have to send a message from the website). They will not get back to you.
Don’t sign up
I wanted to try it out to see what it was about. After having it for almost a month I realized I had only used it about three times. So I decided to cancel. I have reached out various times in the past few days about cancelling. All I get is an automated response that they’re working on the issue and will get back to me within the next 24 hours. They have not. I am trying to cancel before the next billing period.
Charged full subscription fee when signing up for free trial
I tried to sign up for the free trial for this app after doing a couple of the free workouts. I was instead charged the full $75 (which I cannot afford right now) and am now having to jump through hoops and am being passed to multiple people just to cancel my subscription.
Not Secure per Google
I created an account online using my google credentials as offered. Go to the app to login and I can’t because google doesn’t trust their security. Guess I have to create a new account and set up billing again and cancel the google account so I don’t get double billed if I want to use the app. Not a great first impression, especially when there are plenty of competitors out there.
Edit in response to developer below: I have two factor authentication setup, it did not allow me to progress. I cancelled my membership so as to not be charged.
Edit in response to developer below: I have two factor authentication setup, it did not allow me to progress. I cancelled my membership so as to not be charged.
Disappointing
I enjoy the workouts on this app, but the app itself and their team aren’t great. They renewed my yearly subscription without warning. The app is glitchy. For instance, apparently you can save 25% on your subscription if you share your referral link with a friend and they sign up. I can’t even find that link. Sometimes the app randomly logs me out and switches to German. A week ago, I contacted the team for help and they have yet to respond. It’s just not worth it - go find some free workouts on YouTube
Will not fix time zone
I open the app to see what my workout for the day is- it’s a 29 minute toning. I get a couple of errands done, walk the dog for a warmup, then open the app and magically it’s now my “day off”. I’ve put in the app that I’m on Pacific Standard Time, but for whatever reason when’s it’s the next day in Europe it counts for my app here. Such a easy thing to fix, but these clowns won’t put in the effort. As far as the workouts go? Some of them are pretty good, but I’m not super impressed with the results despite using it for a few months. I think I’ll use another app next year.
Content is great, app eco system is not great
After they stopped the Apple TV full fledged app (which allowed browsing are assigning programs), I had to switch to the Fire TV App. That one is sluggish and sometimes doesn't load. The iPhone App sadly does not support AirPlay - so I am left with the Fire TV app. Also in the iPhone app, one can pick Spotify? Why not I'm FireTV - but more so, why not Apple Music on an Apple Device.
The worst however is the single user support. My wife cancelled her subscription as we can't fast-user-swith on the TV - originally I had my login on the Apple TV and she on Fire... What a stupid workaround- and only for those that have the luxury.
Simple fix - give gymondo family accounts- with a little discount to the users from the grand total.
The worst however is the single user support. My wife cancelled her subscription as we can't fast-user-swith on the TV - originally I had my login on the Apple TV and she on Fire... What a stupid workaround- and only for those that have the luxury.
Simple fix - give gymondo family accounts- with a little discount to the users from the grand total.
Skeevey customer service
Workouts are fine. Didn't end up working for me long term to work out online. Skeevy customer service.
I had bought an annual membership a year ago, stopped using after a month or two. Last week I see on my bank statement that the membership auto-renewed. I received no notice it would renew (I checked my email and spam). I cancelled the same day, and they would not refund the money. They just keep saying they always notify 3 days ahead of time. THEY DIDN'T. Such a scammy move to make someone pay a year's worth of something they won't use.
I had bought an annual membership a year ago, stopped using after a month or two. Last week I see on my bank statement that the membership auto-renewed. I received no notice it would renew (I checked my email and spam). I cancelled the same day, and they would not refund the money. They just keep saying they always notify 3 days ahead of time. THEY DIDN'T. Such a scammy move to make someone pay a year's worth of something they won't use.
Not fair
Everything good in this app you have to pay for, and when you finally find something free after you do it you can’t do it again without paying for it, you are better off looking up exercises online, you know where you don’t have to pay for everything you touch.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)