Review Insights · App Store
H&M
H&M · 226,151 ratings · ★ 4.8
4.8
★★★★★
226,151 ratings
🎯 Build a better version
Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"freezes"
4 negative reviews mention this · 18% of all complaints
★★★★★ "App Crashes Constantly. I used to love using this app, for the most part. My only real complaint was that I never got notified about things coming back in stock and had to check manually if I didn’t want to miss out. Now, the app freezes/crashes CONSTANTLY. It’s …" - Joan of Snark
2
"working"
4 negative reviews mention this · 18% of all complaints
★★★★★ "App is Not working. The app for US shopping is not working. It’s been unavailable for more than 3-4 days." - Clary20
3
"constantly"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App Crashes Constantly. I used to love using this app, for the most part. My only real complaint was that I never got notified about things coming back in stock and had to check manually if I didn’t want to miss out. Now, the app freezes/crashes CONSTANTLY. It’s …" - Joan of Snark
4
"shop"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App Crashes Constantly. I used to love using this app, for the most part. My only real complaint was that I never got notified about things coming back in stock and had to check manually if I didn’t want to miss out. Now, the app freezes/crashes CONSTANTLY. It’s …" - Joan of Snark
5
"doesn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Awful. You’re advertising a discount code in the app but it doesn’t work even though all items in the cart are eligible!" - Ang058
6
"work"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App is Not working. The app for US shopping is not working. It’s been unavailable for more than 3-4 days." - Clary20
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App Crashes Constantly
I used to love using this app, for the most part. My only real complaint was that I never got notified about things coming back in stock and had to check manually if I didn’t want to miss out. Now, the app freezes/crashes CONSTANTLY. It’s become more or less unusable, meaning I almost never shop here anymore.
Very bad App
Difficult to use
Furious
I only have Capital One credit cards and you refuse to support them. I will not be doing business with you any longer.
Awful
Always an awful experience on this app, whether im using on my phone and especially on iPad. Always freezes. How can a company this larger have this useless app?!!
Don’t use it
Whenever I get something, they always makes a issue whenever I buy it says that it delays it please fix it or destroy it
App is Not working
The app for US shopping is not working. It’s been unavailable for more than 3-4 days.
The app is not working for me
Trato de ingresar a mi cuenta y no me lo permite 😡
Not worth it
I can’t believe you guys took away free shipping for plus members. On top of raising prices of everything this year. I’ll find somewhere that values frequent shoppers more.
Awful
You’re advertising a discount code in the app but it doesn’t work even though all items in the cart are eligible!
Trouble logging in
Ive reset my password several times already and still getting an error message that the password does not match with my email. Not sure what the issue is. Anyone else experiencing this issue?
Hire some QA!
You’re making so much money, yet you can’t hire a QA team to properly test your app. It’s ridiculous how many bugs there are.
Doesn’t work!
Can’t sign in to website. Can’t sign in on app!
Needs a serious update
This app glitches freezes and crashes CONSTANTLY. You can’t go a minute without having to exit out of the entire app and restarting it. It was so irritating trying to check out 15 times and the app just kept crashing. You can’t use Apple Pay without it glitching and crashing. You cannot switch apps without it crashing. Needs serious work.
App has some bug , not working
Not letting me entering my delivery address it got completely stuck there worst app
E gift cards
We should be able to add e gift cards to complete orders not limit them to 3 it cancels out free shipping
Bugging Out
It says 20% if you downloaded and used the app. But it won’t let me type any of my information as the keyboard doesn’t pop up. Total bummer!
Very broken
Constantly freezing
Muy mal servicio
Me gusta algunas prendas de su ropa pero el servicio al cliente y su sistema de puntos no es buena. Lástima pasa lo mismo con Zara mejor compra en Shein es la misma calidad en ciertas prendas a mucho menor precio. Porfavor mejoren las fotos de los productos no blanco y negro, ni la foto de la cara o de la axilas de las modelos me interesa el producto y a veces no se ve bien los colores la forma de las prendas.PLS!!
Sale items not working
Sale item prices are not reflected in the final checkout
Yuck
H&M do you hate women/femininity? Every model looks extremely androgynous and underweight, posing like men. I only shop here for the cotton socks and underwear, some of the clothes that aren’t see-through, or have annoying California/New York/elite college logo on them. I had a problem with clothes shrinking in the past, having to throw away pieces. I do enjoy the points system.
Love the shop, not the app
I’ve moved markets and I can’t change my app to reflect my new market (USA to Europe)
The app keeps freezing
Every time I’m scrolling it freezes
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)